VIV3 Labs review: unauthorised debit of credit card account 187

Same with me, I have been billed over $400.00 and have returned the product which cost me another $54.79 in postage. I would love to know which police to contact. The only one I can think to call is the Bradley Stoke police in Brighton. My only resort was to declare my card lost and to get a new one with a different number.

yes this is a rip off and they also work with my dietpartner which is the same company. Do not deal with these pepole.

Hola

Por favor no dejes de mandar mails solicitando tu rembolso a support@viv3.com poniendo tu numero de cuenta y Id del producto, y has esto todos los dias asi sea necesario.

Seguro te llegaran miles de respuestas automaticas indicando que es un correo q no responde, pero no hagas caso.

Despues llegará un mail indicando que se te cobró porque aceptaste q despues de 15 dias de la orden si no cancelas debes pagar el total. Pero como esto es imposible de cancelar antes de que llegue o que te des cuenta por el banco, no hagas caso nuevamente.

Y ahora manda un correo en el que especifiques que tambien tenian la clausula de que puedes pedir una devolución en 30 dias desde que lo ordenaste si no estas satisfecho o feliz con el servicio (espero que todavia estes a tiempo) y pide que tu reembolso sea hecho.

Y mandalo igualmente hasta que te contesten y espero que te lo reembolsen.

Yo hice esto, y el dia de hoy (02/09/2009) me han escrito que lo van a hacer.

He denunciado este caso en estos links de la policia telemática:

Si quieres hacerlo te los dejo.

https://www.gdt.guardiacivil.es/

https://www.policia.es/denuncias/entrada

Y esperemos que puedan parar a estos LADRONES

Hola
Soy de Madrid y me pasó lo mismo. He denunciado el caso en estos 2 portales de la policía, si quieres tambien lo puedes hacer.

https://www.policia.es/denuncias/entrada

https://www.gdt.guardiacivil.es/

Espero que podamos hacer algo para detener a estos ladrones.

I ordered a free sample of a diet supplement from these people and gave my card details to cover the cost of postage and package . The site was a secure site. I tried unsuccessfully to phone using the number given on their web site and also tried to send an email to cancel any further products. The phone is on an answer machine and the emails bounce back. Meanwhile a further sum of £150 has been taken from my bank account and transferred to an account in Cyprus.

I am not able to contact this company and would appreciate it if any nobody has a number, address or valid email address they would pass it on to me.

I took a free trial of products, from Viv3 Labs / Vitality Clean and supplied my debit card payment for postage. The web link stated that as these were a trial all that would have to be paid for would be postage. There was nothing that stated I was subscribing to a product for a monthly fee. I have no emails to which to respond etc. I do not wish to receive any further supplies of this product, and in fact would like my money returning to me that has already been debited, this is obviously a scam, and a very clever one.

Thank you
Lee Hopkins

I ordered supplies of the products Acai Berry and Colon Cleanse in July and had the following email on 27th July 2009

Thank you for your purchase of the following product(s):
Life Cleanse
It can take approximately one working week, for an order to be processed and delivered (for some areas and in exceptional cases it might take up to 10 working days). You will be notified separately about the shipment of your product.
Your statement will reflect that you have been charged by Viv3Labs in the amount of 3.95 £, VAT included where applicable. We would like to remind you that shipping and handling costs are non-refundable as stated in the Terms and Conditions of this purchase.
We strive to do our best to provide you with excellent customer service.
You can also contact us on the following phone numbers:
Toll Free UK - [protected]
International number - (+44) [protected]
We would like to ask you to always provide your account number and order ID to our Customer Service representative so that we can identify you more quickly in our system.
Enjoy the product!
Thank you and best regards,
Viv3 Labs Customer Support Team

A similar email arrived for the other product.

When the package arrived I called them on 3rd August and cancelled future deliveries; my first call was to a person who did not understand my dialect and was abusive and hung up. I called again and received an apology from another man, who assured me that my orders were now cancelled and that my Visa Debit card would not be charged with any monies.
On Monday 17th August I became aware that the bank was holding back money for a pending transaction to Viv3 Labs and I sent them an email which was returned because emails are not received by the email address from which their email had been sent some three weeks before.

I then found some information on this website which I found helpful and calls and emails were exchanged as follows -

Phone call to them on 17th August in which they advised me that I would be emailed within three working days.

Email on 19th August from them

Dear Customer,

Thank you very much for contacting our Viv3 Labs customer service by phone.
We would like to inform you that on 2009-07-27 you were charged for the shipping and handling cost on your free trial. The 15 days free trial starts from the day of the shipment of the order and implies that you have 15 days to test your order for free.
As stated in the terms and conditions of the purchase that you accepted during the purchase process, if you do not cancel your account during the 15 days trial period, you will be charged for the product separately and thus the free trial converts into a regular subscription. We confirm that on 2009-08-16 you were charged for the product for the amount of 118.63 USD .
We have cancelled your account. This cancellation implies that our company will make no more charges and no more products will be shipped to you.
Best regards,
Viv3 Labs
Customer Service

I replied the next day on 20th August to the addresses I found on your website; suggest you address all emails to all of those people. Note the correct email address for VIV3LABS -

'clay.douglass@viveraglobal.com'; 'hostmaster@viveraglobal.com'; 'clay.douglass@localbillinglimited.com'; 'claydouglass@gmail.com'; 'mitch.platt@localbillinglimited.com'; 'Support@viv3.com'
For the attention of Viv3.com, Clay Douglass and Mitch Platt
On 27th July I ordered a supply of each Life Cleanse and Acai Berry and an acknowledgement was emailed to me quoting the details above. The products duly arrived within a week and immediately I started taking them I realised I would not be wishing to continue this arrangement and tried to email your company without success as the email was returned undelivered. I then called you on the UK number [protected] and spoke to a man who obviously did not understand English whereupon I asked if I could speak to someone who could speak English and he used a very rude expletive and hung up, by which time he had already had a note of my account numbers and order number
I called back the same number later that day and spoke to another person, who was very polite and took a note of my cancellation request assuring me that there would be no further charges on my account, and that he had cancelled both orders. All this was done before Wednesday 5th August.
On Monday of this week I discovered you had taken steps to remove £75+ from my bank account. This meant that a direct debit was not paid which has resulted in a charge of £35 on my account together with a charge of £12 from the Credit Card Company for the failed Direct Debit. When contacting your customer service by telephone, I explained that these orders had been cancelled two weeks earlier by phone and requested that this money be repaid into my bank account immediately and was told that I would be contacted by email within 72 hours. I have since had your email which advises me that there will be no refund.
I have read your terms and conditions, and it clearly states that a customer may request a full refund within 30 days of their purchase. In total, I am requesting that you refund me with the full £122 which is what this error on your part has cost me. I had purchased this product on July 27th, therefore the 30 day period has not yet ended; the terms and conditions clearly state that within thirty days a refund may be requested. On using the link http://viv3labs.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=26&nav=0 I have found the following: -

"Our refund policy is as follows:
* 1. You may receive a refund of any Product that you ordered up to thirty (30) days after your order is placed.
* 2. Customers are restricted to receiving a single refund per product ordered. Repetitive refunds are not permitted unless the product, as delivered to you, is defective. VIV3 reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in VIV3’s judgment, requests refunds in bad faith.
* 3. In order to process your refund, you must supply VIV3 with Your name and delivery address. If you provide us with insufficient or incorrect information your refund will be delayed.
* 4. Depending on the bank that issues the credit card, your refund can take up to thirty (30) days to appear on your credit card statement. If you have any questions about whether a refund has been issued by VIV3, please call Our Customer Service Department toll-free at [protected] or (+44) [protected] outside of the UK.
* 5. Shipping and handling costs are not refundable"

Therefore I request the refund to which I am entitled for this product.

I have studied reports on the internet today and note that you have over 100 complaints in the last month on the same subject and would be grateful for your early reply on this matter. Failure to contact me very quickly will ensure that I pass this matter on to ‘The Judge’ in the Scottish Daily Mail as has already been done by another of your unsatisfied customers. I will not hesitate to take legal action is the small claims court if necessary.
I hope you will resolve this matter for me very quickly.
Yours faithfully

The reply was as follows and arrived within two hours

Dear Customer,
Thank you very much for contacting our customer service at Viv3 Labs.
As indicated in our previous communication to you, you have accepted the terms and conditions of the purchase, indicating that unless you cancel your account within the 15-day trial period you will be charged for the product, in addition to the shipping and handling charges.
Please note that for this reason we are unable to credit you account for the product you received.
The terms and conditions are available on the website at the bottom of the page.
Best regards,
Viv3 Labs
Customer Service

I wrote on the following day, 21st August

Sirs
As you are now fully aware, I have studied the terms and conditions and these entitle me to have a refund of charges paid within 30 days of delivery of order. As you also now know, like hundreds of other people I have had monies removed from my card account after having cancelled the supply of your product which I did only three days after receiving the package. You will not get away with this. It obviously a scam and it is my intention - if your agreement to a refund is not forthcoming - to give you maximum publicity. I live in Scotland and come under the law of this land, and so I already know what my rights are. I would like to hear from you as quickly as possible. For your information, I quote an email I have copied from the Consumer Complaints website which lists you among the top scammers on the internet.
Quote from Consumer Complaints Website -
"I am an ex Local Billing employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com and other sites with these fake diet products.
The owners of those sites are Clay Douglass ( http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878) and their plan is to scam as much possible and, then, go for another product and do the same (SCAM).
It is easy to contact them through the information which appears on the site registration of acaiberryexclusive (in www.acaiberry-lifecleanse.com they used a marketing company to hide the real owner):

ACAIBERRYEXCLUSIVE.COM - Who is Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]

Also, you could find these scammers on the following email addresses:
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com

And, finally, the physical address of the company at Barcelona (they are operating all business from there and you could inform this to the police):
Local Billing / Tucana Corona
C/Pau Claris, 100
08009 Barcelona

Their reply came on Monday 24th August

Thank you very much for contacting our customer service at Viv3 Labs.
You did agree to our terms and conditions in which we clearly state all costs and conditions of the purchase. On the other hand we always strive to provide excellent customer service and therefore we prefer not to dispute with our clients. We would like to resolve this issue by granting you a refund for the amount of 118.63USD.
If you accept this condition, please contact us back and we will issue your refund.
Best regards,
Viv3 Labs
Customer Service

I immediately replied on 24th August

I accept your offer of refund of $118.63.
Thank you, I look forward to receiving this in my bank account.

Dear Customer,
Thank you very much for contacting our customer service at Viv3 Labs.
As indicated in our previous communication to you, you have accepted the terms and conditions of the purchase, indicating that unless you cancel your account within the 15-day trial period you will be charged for the product, in addition to the shipping and handling charges.
However, as part of our customer care, we strive to provide excellent customer service and would therefore prefer to resolve this issue by granting you a refund for the amount of 118.63 USD .
We would like to confirm to you that we have reviewed your claim and issued the refund following your request. The amount of 118.63 USD was credited to your account today.
Please note that it normally takes up to 5 working days for the refunded money to appear in your account. However, depending on the banking policies it could take up to 15 days in exceptional cases.

Best regards,

Viv3 Labs
Customer Service

And the refund reached my bank on 2 September - yesterday

I hope this may be help to some of you.

I am Madhuri from India and i have also been charged for an amount which was no were mentioned on the order page. Infact i had received a mail for confirmation of order but not even in small print was mentioned about the monthly subscription. While ordering i had gone through the entire page but no where was any such T & C mentioned. I had sent mail to ViV3 labs customer care but as usual they only cancelled the subscription and told me that refund cannot be done. I am now found cheated and need help. To avoid any future frauds i have even got my VISA card blocked as all information is with these cheaters and they may misuse my card. If any body can help me in this issue pls mail me on patilmadhuri@hotmail.com.

Iwas also scammed by these heartless dishonest animals, I received my so called free samples only to be conned out of £ 180.00 in the course off four days the 1st and 2nd of july 2009 they took £15.30 plus £1.50 handling charges under viv3 labs then the 4th and 5th £73.30 plus £1.50 handling fee when speaking with my bank they phoned the fraud section which new all about these scammers, I had to cancel my account and set up a new one and to make matters worse I only received the free trials for this money I am now awaiting legal advice jackie-milne@hotmail.com

Well done for persevering and putting the time and effort in that you so obviously did, you more than deserved a positive outcome. These cowboys need putting back in their box. Your communications have helped me enourmously; fingers crossed that my ending is as happy as yours - I'm waiting on £150. Many thanks.

I also had a similar experience with these guys. I got my refund after 5 days. I got similar responses from them. I sent them a whole bunch of emails but I believe one email made them act and give me back my money. The email I sent is as follows:

To: support@viv3.com

How can and why would you close this ticket without a satisfactory response?

Kindly leave this ticket open until I am satisfied for it to be closed.

I have read a lot of comments on the web and it would appear you guys may be a bunch of frauds. I am hoping this is not the case and I would get a refund of my money as I am still within the 30 days refund period as stated in your terms and conditions below:

C. Refunds. We want You to be satisfied with Our Products and Our services; therefore, if You are ever not satisfied with any Product that You ordered, You may call Our Customer Service Department toll-free at [protected] or (+44) [protected] outside of the UK and request a refund. Our refund policy is as follows:

1. You may receive a refund of any Product that You ordered up to thirty (30) days after Your order is placed.
2. Customers are restricted to receiving a single refund per Product ordered. Repetitive refunds are not permitted unless the Product, as delivered to You, is defective. Trading Planet LTd. reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in Trading Planet LTd.’s judgment, requests refunds in bad faith.
3. In order to process Your refund, You must supply Trading Planet LTd. with Your name and delivery address. If You provide us with insufficient or incorrect information, Your refund will be delayed.
4. Depending on the bank that issues the credit card You used, Your refund can take up to thirty (30) days to appear on Your credit card statement. If You have any questions about whether a refund has been issued by Trading Planet LTd., please call Our Customer Service Department toll-free at [protected] or (+44) [protected] outside of the UK.
5. Shipping and handling costs are not refundable.

I have called your company on so many occasions only to be hung up on without getting a satisfactory resolution. That is in no way professional and does not help to ease my concern about if I am dealing with an ethical company or not.

I would like a response ASAP about when I will receive my refund. I have not received any further tablets, nor do I want them. I requested the free trial in good faith and expected that and nothing else.

Please be advised that I have enlisted the advice of a lawyer (bcc'ied on this email) and you are in breach of the consumer right laws of UK. I have a copy of the Unfair Terms in Consumer Contracts Regulations 1999 and you contravene over 50% of it. If you do not issue me a refund I will have no choice but to take this matter further. I will fight until I get my money back, even at my personal cost as it is about the principle. I will take this down the small claims route (also Trading Standards and informing Watchdog if necessary). I will do whatever it takes!
Also note that there will be a whole lot of people willing to go with me on this if necessary, as evidenced by all the complaints on the web and further enquiries I have made.

Please let me know WHEN I will be receiving my refund of £149.44 (i.e. £74.72 for Life Cleanse and £74.72 for Acai berry) debited to my card.

Once again I cannot emphasise enough that I WILL fight for my money back by taking this to the small claims court if I do not receive a refund!

Sincerely,

In regards to the Acai Berry & Life Cleanse pills, it is not clear that if you do not cancel within the 15 day trial, of which you need all that time to actually see any results - in my case an increase of weight despite a healthy diet of daily salads and vegetables as well as daily exercise - that you will be charged for not only the first bottles sent to you, but also automatically new bottles are sent out to you for which you are charged.

You cannot communicate via email, you must make a phone call to the UK. I sent back the still half full trial pack, as well as the unopened new bottles that had arrived within 2 days at full postage cost to me, and was told someone would contact me after I had cancelled the subscription to discuss if any refund is available. I received an email with 3 days just stating that no refund was available, that I agreed to the terms & conditions, which I understand, but beware! there is no clear instruction and you do think that you are just signing up for a free trial only - not for an ongoing subscription. Also, there is NO discussion on the subject of refund. They say 'no' and that is it. I tried entering in to a dialogue with them and that doesn't work. We all need to ensure that our word about this scam is out there to save others from incurring the costs so many of us have already fallen victim to - that's 89 pounds per bottle - & they charge you for the free trial, so I'm up for 4 bottles, postage & handling & I still sent everything back to them... By just stopping the pills and keeping up the healthy diet, I have lost the 2kgs put on within that 15 days - don't fall for this scam!

Hola!

POR FAVOR QUE NADIE COMPRE ESTAS PASTILLAS ADELGAZANTES QUE VIENEN A NOMBRE DE MIL EMPRESAS DIFERENTES, COMO VIV3, LIMPIADOR DE COLON... PORQUE OS QUITARAN TODO EL DINERO QUE TENEIS EN LA CUENTA!

A mi tambien me han estafado como a todos vosotros, tambien cai porque me mandaban unas pastillas gratis y solo tenia que pagar 3 euros por los gastos de envio, y me parecio bien por probarlas. Pero al mes me quitaron 350 €, vamos todo el dinero que tenía enla cuenta, seguramente si hubiese tenido mas dinero me hubiesen quitado mas, porque segun mi banco tenia mas cargos pendientes de esta empresa!

Ya lo denunciado y voy a ir también a television! voy a hacer todo lo posible para hundir a esta empresa!

Muchs gracias

I live in New Zealand and have also been scammed. I also paid for the postage ( $11.95) on what was to be a free trial of the colon cleanse. I have recieved my next statement only to find that I have been debited $72.00, what for I do not know. I have to contact my credit card company to get this sorted out, but how many other people in New Zealand have been scammed

Debbie

DO NOT DEAL WITH THESE PEOPLE! Im also a victim... even after speaking with them and given a 10 digit cancellation number which guaranteed my refund I received nothing except another credit card bill with 2 lots of unauthorised payments! No even a sniff of the product! The only way to stop future unauthorised payments from being taken is to block my card and get a new one. A damn inconvenience & a lesson well learnt!

Ordered 'sample'. Cancelled but charges keep coming. Don't touch them with a 'barge pole'. Other trading names seem to be "Natureberry", 'Nutritionalsupp" "Healthmember" "VH Access" "OnV/insidertips. Contact phone numbers 'not recognised'. I cancelled my credit card - anyone else with ideas for getting refunds or stopping the charges?

I am faced with the same problem and I have cancelled by membership today. I have been charged for the trial period but unfortunately I did not cancel before the 15 day period so there is nothing I can do about that. However I have subsequently been charged twice for supplements which I never received. Please can anyone advice whether I need to wait for the e-mail that they are supposed to send me before I make any inquiry regarding the refund? Also does anyone know whether there is any mention in the terms and conditions about products that haven't been received?

Hi,

Thank you for this information. I've been scammed 2 lots of $148.89 (Australia) and only got the 'free' trial bottles. Are they really fake? Is it worthwhile going thru Government agencies in UK, consumer affairs to try and get our monies back and get prosecutions against them for fraud.

Neil Anderson.
Australia.
neil.and@hotmail.com

Dont wait for a response, they will not contact you. Request the refund, you are entitled to a refund on any product within 30 days of the order being placed. Refund policy : http://viv3labs.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=26&nav=0
They tell you that you aren't entitled to a refund on the trial after the 15 days, but it is possible to get one. A few people including myself have received one. The policy states a refund on any product, it does not state that the trial is not included. Also the trial is no longer a trial after the 15 days, it transfers to a subscription meaning you get charged for it. They push the you are not entitled thing to scare you off.

About products not received, found here :http://viv3labs.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=14&nav=0

Generally it takes approximately one working week for an order to be processed and delivered.

However it might take up to two working weeks in exceptional cases until the product is delivered to you. Specifically customers in Australia and Canada might have delays due to strict customs regulations in those countries.

We therefore kindly ask you NOT to contact support before one working week has passed since you confirmed your purchase on-line.

In case you were not at home when the product was delivered and the slot in the letterbox was too small to get the package inside, the package will normally be returned to the nearest post office. The postman would have left a note in the letterboxstating that the package is in the post office. It is expected that you would pick up the package within 5 days. If you did not collect it during this time it is returned to the warehouse.

In an event that you have waited longer than two working weeks and made sure that no one at your house (your neighbours, housemate etc.) has taken the delivery, and neither was the package returned to the nearest post office and you still did not receive your shipment we kindly ask you to contact our support team: If you are calling from the UK, please call our toll free number on (0) [protected]. If you are calling from outside the UK please call our International Number on +(44) [protected] or e-mail us at, support@viv3.com and our Customer Service Team will be happy to assist you.

viv3labs (vitality clean)
They advertise that it's FREE; then charge $118. for 60 capsules 250mg. At COSTCO you can get 60 capsules250mg. for $12 bucks! That's w/a promo of 25% off... but even with the other 25% added (their reg. price): $15.

Let's put those crooks out of business! Also: vitalRezV (clipper health) is scamming the same game with slightly different pricing but just as bad. Also they are trying to force you to buy 3 months at those exorbitant prices. That's triple $118, or triple $79.

Put viv3labs & vitalrezV out of business!

Buy Resveratrol from COSTCO. IF YOU DON'T HAVE A CARD, GET SOMEONE WHO DOES TO BUY IT FOR YOU.

Sent away for the trial offered for £6.95, two weeks ago and received same a few days ago. Fine, until I checked my bank account last night to find that £69.95 had been taken out. Immediately phoned the emergency number of the Halifax Bank and theywere very helpful, even at 11pm at night! My card was immediately cancelled and new one will be issued within seven days, I was advised to pursue this direct with any telephone numbers I could find but after reading all the previous letters this obiously this seems pointless, I was adviced to contact the Bank again who will hopefully reimburse the £60.00. As has been said - a lesson well learnt. S. Green

Like several of the above letters, I too have been scammed. Fortunately I checked my bank account last night and found that £69.95 had been taken from my account instead of £6.95. I immediately telephoned the emergency number of the Halifax Bank who were very helpfel, even at 11pm, my card was cancelled and I should receive a replacement in the next seven days. I was told to pursue any numbers etc that I could find and if no luck to contact the Bank again who will hopefully be able to refund the £60. True - a lesson well learnt.

I recieved a second bottle of Acai Berry Detox after the first free bottle, although I had not agreed to do so. I immediately wrapped it up again sending it back with a note to say I had not ordered it and I would like a refund.

I did not get a response, but the following month, I was charged for yet another bottle which I did not even recieve!

I cancelled my credit card and my bank is investigatating on my behalf.

I am appalled that this could happen and it is nothing but a rip off!

I purchased a free trial of acaiberry weight loss tablets, and was debited $7.48AU from my credit card. One week later I was debited $147 .31 from my credit card again, I was ripped off badly, I can not even get a hold of them. I don't even know what this was for...I want my money back'.

Esto es una estafa en toda regla. A mí me han pasado 2 cargos en la tarjeta que no he autorizado y sin recibir nada y he dado orden de devolución a Visa. También voy a reclamar judicialmente porque me niego a hacer una llamada internacional sobre un producto que se pide por internet, debería haber una dirección de correo electrónico. También voy a dar publicidad a la estafa y a crear una asociación para demandar a quien esté detrás de este robo.

Like everyone else, I too sent for free sample, for my daughter, paying S&H of $11.00NZD.
I recently pd my credit card in full, so was surprised to find a debit amount of $171NZD owing. Checked and could find no reference as to what it was. Surprise surprise 1 week later I receive in the post a new order of Acai berry and Life cleanse! I knew staright away them that it had to have been them. Further checks to my credit card finds another amount deducted of $141NZD also, but no product received. Site says they will not accept returns, so now stuck with unwanted product which has cost in excess of $300NZD! Very expensive lesson to learn, and I still cant see the small print where it says we have to cancel or that it is an auto ship. Blatant scam!

to my dismay i too have been scammed. a free trial that turns out not to be free. i have had 2 lots of £76.86 taken from my account. i spoke to the customer service helpline only to be told the call was going to be terminated.

This company is nothing but a group of thieves taking advantage of innocent people. I, in good faith, ordered FREE samples of Acai berry and Life Cleanse tablets and paid the shipping charges (2) on these products. I saw the advertisement for these products on a web site and because the ad used a person who lives very close to where I live and who spoke favorably of these products I decided to give them a try. Last week my credit card account was charged with $131.72 twice. I did not order these products and if they come to me they will be refused and hopefully the company will have to pay the shipping charges both ways. Maybe then they will learn how to be reputable. I am almost through the free samples and must say that I do not notice any improvement whatsoever healthwise.

Yes they have scammed me too. I have just sent a nasty email to them telling them that I will not take this lying down and demanded a refund of $160 for Life Cleanse tavlets that I didn't even receive. I have contacted my bank to cancel my credit card. I also have phoned my friend who is a lawyer and he said that this is becomming a common problem with oredering products on-line wih companies that are not well known.

I will keep you posted as to how it all unfolds...

The same has happened to me, I sent for the free trial no where did i see on terms and conditions that i had toagree to them i also did not notice that if i didnt cancel within the 15 days i would be charged an activation fee of £65 !

I cancelled at end of septemeber but they keep sending me more tablets and charging ne £82 .96 so far i have been invoiced for £370 !

How can they get away with this, its tantamount to theft.

Hello guys i saw all yours complains and i`m 100% agree with u and its true they stilling from us without any permission, its possible something like this!the police can do something?i guess yes cause is humanity penal 2 still from all the people from all the world and they get reach without doing right things just stilling, i`m George and i both 4 my brother acaiberry and life cleanse about a month ago, and i wanna say its 100% fakes but 2day in the morning i check my statement and this company take it from me £160 without 2 get anything from them, i been 2 the bank i told my problem and they told me i have 2 cancel my membersheep with them cause every month they will gonna charge me the same, but i didn`t made any memberseep with this company, can u guys explain me what i have 2 do?i can get my money back?i have 2 cancel all my back account 4 them?if i call on the numbers from the boxes is gonna help me? if somebody can help me please send me a mail on this address ghisoiugiovani@yahoo.com
I wait your help guys
Thank you George

These ### have telephoned and e-mailed as per Sandra at tlc investigations advised. They no longer dealing with e-mail. Feel so pissed off would like to get a few heavies round, to the poxy directors they know who they are 1 of them lives in a street in EDINBURGH where property sells for over £1 million. Anyone for a mass meeting at 1 of there addresses.

I would like to meet them face to face

En mi caso, me enviaron recien el life colon y el acaiberry... ahora no se adonde devolverlos... ya hice cambiar el no. de mi tarjeta de credito
Creo que con esto no tengo riesgo... ahora alguien sabe si estas pastillas son buenas

ANOTHER VICTIM! I am in Canada and can NOT get a hold of this company for the life of me. I guess I will have to do as some of you have suggested and CANCEL my Credit Card. I will surely check things out on line before ordering ANYTHING in the future! Thanks all. Here's hoping we can stop these people!

YES YES YES I will drive up from Kent!

I signed up for a free trial of this product and paid £3.99 P/P some where in the small print(surprise surprise!)was a clause saying that if I did not cancel my subscription to them in 15 days they would send more products and the cost of the products can total £500 and more !thousands of people have now been caught in this scam there is no e-mail address to cancel so all e-mails are returned and the cust.service no's are false if you do get through to one they say they will cancel BUT then continue to take funds from your A/C Some thing should be done to stop this company trading !

These ### are making me sick. I used my boyfriend's visa to pay for a shipping and handling on a product that they say is free trial (Acai berry dexox and colon cleanse) I never received ### and its been a month, they charged 119.02 dollars for each on my boy friend's card. He called his bank to get a phone number and called, none was going through until the third number went through and the lady he spoke to told him that he cant cancel for me and that he was lying about me not receiving these product. I was in school for christ sake and the person that has the visa called for cancellation, instead of apologizing for not sending ###, they called him a liar. I am pissed, i am really pissed, i wish i can see that person face to face and ask her if she plucks money from trees and if she tells me ###, i will tear her into pieces. These people need some butt kicking, i swear i am boiling up and something has to be done.

Thanks, I was Planning for free sample but after reading this . no way I can not afford to make loss of such reasonable amount. Your Effort for making this complaint has saved my money
Thanks A Lot,

I ordered FREE samples of Acai berry and Life Cleanse tablets and paid the shipping charges on these products (2 x £3.95 that turned into £4.15 on exchange). I saw the advertisement for these products on my Hotmail site. My debit card was charged with with the postage/packing on 14th October but then on the 31st October I was billed £72.30 twice. I have not ordered anymore of these products as I have not run out of the trial quantity yet and have not received any more. I have notified my bank not to pay any further monies to this company and have reluctantly accepted that through my own stupidity I have lost the £144.60.
Warning to everyone : don't send for anything on the internet that is supposedly 'postage/packing' only, unless you know the company you are ordering from.