Vodacom
Reviews and Complaints

I went to vodacom shop at mall of the south on the 20th october 2022 for contract upgrade, I took a package of 2 samsung a33 5g. The very same night only 1 device was charging the other device didn't charge at all and I was using the original cable to charge the phone. I den returned it to the shop the lady charged it and it charged but when I get home the phone was on 28% I tried to charge it again it only charged for a few minutes then it was off again. I returned the phone again on the 26th october 2022 lady booked it for repairs.9th november I called the store wanted to know about the phone. The lady told me he will call technician to check how far are they. She returned to me and said technician will check my phone today because they didn't have electricity all this time. I was fed up and went there the following day. Technician

Told me the phone is back and there is nothing wrong with it and I have to take it back. I refused because I returned that phone twice to the store, I told him I want a new device he told I can't get a new phone that phone is open. He called the ops manager. N that manager was very rude to me I ended the call because he was not helping. I told technician I want to cancel the contract because now they are making me a fool. He said it's impossible to cancel the contract I don't have a valid reason. I contacted vodacom customer care. The consultant contacted his manager and said I have a valid reason to cancel and its my right. And I know I can cancel the contract within 30 days. After I have logged a complain over the phone and I have reference number. Technician told me to give him 7 days he will make a plan and give me a new phone. Preventing me from canceling the contract. Yesterday I received a message from vodacom saying I have to contact samsung regarding the phone. I did not buy a phone from samsung I bought it from vodacom why must I go to samsung? I contacted vodacom customer care again today 12th november 2022 to check the to check how far it is the complain because no one contacted me about the matter and I was promised to be called within 24hours consultant told me to he sees the complain on my profile and I have to go back to vodacom store and raise the matter with them again. How can I go back to vodacom mall of the south store again after such a harassment? There is too much fraud at vodacom. They are covering each other. And I regret upgrading the contract with vodacom. I want nothing to do with it. I hope I get help soon because I won't let it lie. Its been a long time now.

I have 2 lines connected to my account. The main line was taken out in 2020 and should have ended in October this year.

I downgraded my package in June of this year, as I have moved abroad and do not use any data or airtime connected to this line.

When I downgraded, the consultant that assisted me never informed me that a downgrade is viewed as an “upgrade” and that it is an additional 24 months on my contract.

I took up a switch from Vox to Vodacom Fibre(this is an existing line) on 7 September 2022. I have been awaiting the to activate my fibre line on 31 October 2022 and still today 9 November At the time of writing (11:00 am, 9 Nov 2022) I am still waiting for internet access - this is way beyond the 24 to 48 hr waiting period. I have been calling Vodacom customer care and sending emails almost every day and nothing seems to be done.

Reference number S0220907-330193

I requested Vodacom Fibre to activate my fibre line on 31 October 2022. This is an existing line. At the time of writing (15h00 on Tue, 8 Nov 2022) I am still waiting for internet access - this is way beyond the 24 to 48 hr waiting period. I have been calling Vodacom customer care almost every day and nothing seems to be done. I don't get responses to my email messages nor are they prepared to call back. This is shocking support from Vodacom.

Hi so I took out a contract 2 months ago with you guys, my phones charger block did not keep had to send it in for repairs then it came back my sim card wouldn't read had to send it back now it has been a week and still no news i also do not want that phone anymore as it is giving problems and i dont have it long i just feel vodacom should give me a new handset as the problems with my phone is not my fault and i have been a whole month without a phone which i am paying for this is unexceptable honestly and unfair that i am paying for a phone which keeps giving problems and not getting a new one as my phone is under warranty and the problems are not my fault.

Dear

On the 21/09/2022 I sent an email Mr Khumalo as per Kitash's instruction to date the information has not been updated on your records as a result I have not received the device I ordered even though the deduction for this device goes off my account every month. I even went to one of your branches in Clearwater as per advice from two of your consultants even there I was not assisted because of your organisation's failure to correctly record my name.

I would appreciate urgent feedback on this query.

Thank you,

M Jara

Hi there

We applied and was approved for vodacom fiber the entire process started close to the end of september. There was some miscoomunication at the begining of october, however it was resolved and we decided to continue with vodacom. We have a pre-existing fiber line with vumatel so installation is not necessary.

So since last week tuesay we have been trying to get the fiber activiated. And finally on friday after getting the release confirmation letter from vumatel so that vodacom can continue, they promised me that the fiber line will be activated. The ticket was assigned to thabang. It is now 4 days later and still nothing happened, after numerous calls and spending over r600 on data. They told me again this morning that the line has not be activated yet. Which I know because that is all I am hearing the enitre weekend. And they will escalte the matter!

I am now at a point where by they can come and collect the dam router and cancel my entire order. I have had it with both vodacom and vumatel.

We do not have dstv so we stream, my family has been without any entertainement since last week tuesday.

This is terrible service delivery, but they are quick to disconnect and hand a person over if payment is not made.

I am fed up!

I have a Vodacom contract for 5 years now.. I applied for a home internet bundle this morning for R550pm, Vodacom replied in the afternoon and said that Im approved but do not qualify. I found this strange because I have a good credit score, I don't miss any payments, whether it's with Vodacom or any other service provider.

I phoned Vodacom to find out why and they stated its because of my low credit score.. according to them it's below 300 and I can only qualify for a deal below R200 a month. This is actually dumb because the contract phone I have with them I'm paying R620pm.

My contract is due for an upgrade soon and I wonder if they're gonna have an issue with that too.

Out of curiosity checked my credit score and it's 673 out of 705.

I previously had a telkom package which I was paying R950 a month and they didn't ever have an issue.

I spoke to 6 different consultants and nobody could assist.

Vodacom is incredibly difficult to deal with and if you want headaches then go to them.

I have cancelled the contract for [protected] about 2 months ago and it is still active. I have 3 contracts with Vodacom.

Please advise how I can get the contract cancelled as it is difficult to get it sorted out. I have requested statement for my account to be emailed to

[protected]@plplabels.com and still not received since July 2022.

My cell no [protected].

Please assist.

Good day I had a contract phone with Vodacom. [protected] was my contract number. I was in Credit of more than R 17 000 and I cancelled my contract and made it a pre-paid number. I have been asking for a refund from Vodacom and yet they still deducted a monthly subscription every month even though the sim is not even in a device. I have sent them proof of payment and bank confirmation for them to refund my credit yet None of my e mails or calls are answered. This is money that is owed to me and that was in credit.

Hi There,

I have been out of the country for 3 months and my cell number has been 'deleted'. I have contacted Vodacom support multiple times to no avail.

I have had this number for 15 years and I do not understand how you can just deleted my number after 90 days.

I urgently need this number to be reactivated as I run many aspects of my business through it.

Please get back to me urgently.

I took out a 24 month Uncapped LTE Wifi home internet contract on 3 September. Funds were in my account for the debit order, which was never deducted. 7 October 2022 a double deduction plus a penalty of R100 was then attempted from my account, unsuccessfully. I was also never advised of some start up amount of R57. I have emailed Vodacom numerous times to resolve, and I have called the Sales guy at Vodacom Northridge Mall Bloemfontein who sold me the deal, with no satisfaction. Nobody emails me back. To date no monies have been deducted from my account for my new contract. I have asked Vodacom to waive the penalty as I have been misinformed, or ill-advised about this whole deal.

Furthermore, I am unhappy in that the Sale's person also never advised me fully about the conditions of this contract, and also never advised me truthfully about the other wireless sim card deal that I actually would have preferred. I am needing to sort this out and change my contract urgently please - CELL NUMBER [protected] - EMAIL [protected]@msn.com

To whom it may concern

I am writing this email and are also going to forward it to Helo Peter and the Ombudsman.

I am just fed up with Vodacom's service.

A lady phoned me to upgrade my contract, on the phone we agreed that I will receive the S22Ultra, with the smartwatch. She also said that I will only pay for my new phone and not my old phone, that was also thw wrong information, because I WAS BILLED FOR BOTH PHONES.

The phone with the Smartwatch was delivered to me on the 19th of August 2022. It was the wrong phone, the S22 and not the S22Ultra. I phoned Vodacom on the 22nd August 2022, the guy told me somebody will come and fetch the phone, he did not give me any number or told me that I must get a number. The next day 23rd August Lesego phoned me to come and collect the phone, his numer [protected], he came the afternoon at 14:30, let me sign a paper, I only saw that it was the wrong paper after I saw on my invoice that VODACOM is billing me for the phone that I have returned. So Lesego definitly stole the phone and the smartwatch, nothing was returned to VODACOM.

I phoned VODACOM on the 12th of September 2022, the they said I must wait 72 hours to

investigate, nothing happened, I phoned again on the 19th of September 2022, they said I must wait 3 to 5 working days, nothing happened, I phoned again on the 24th of September, nothing happened, I phoned again on the 26th October 2022, nothing happened, I STILL HAD NO ANSWER. I phoned on the 3rd of October 2022 (now you have already billed me on this phone that I don't have on the 2nd of October 2022). On the 3rd of October Banyaya said I must wait 48 hours, REF number [protected]) today is the 11th of October 2022, I have not received an answer yet. I phoned today again on the 11th of October, spoke to Nomolel who had cut me off, then I phoned back and Xoliswa said to me I must phone RAM. She also said the manager, Simphiwe, is going to phone me back before the end of the day. REF number: [protected])

Every time that I phoned they said that it shows that the phone is not returned. WE ALL KNOW THAT, this is not my responsibility, VODACOM has a leak and people are stealing phones in this way, VODACOM must do something about it not me and VODACOM is stealing my money now because I am paying for a phone that I don't have.

All the people that I phoned, I do not remember the specific names with the specific dates that I phoned VODACOM: Nadipele, Owetu, Nibisa, Salome, Pidi, Silena and the others I have mentioned in the email with the dates.

Thank you

Daleen Jansen van Vuuren

In September i noted that Insurance is being charged against my account which i did not request neither authorised. I contacted Vodacom and i was assured it is a mistake and won’t be charged, that was indeed so.

In October it is now on my invoice for payment at the end of October in total an amount of R 330. I phoned them again and requested that this amount be removed. They send me a sms to say the insurance have been cancelled and that it was a system error, and that it will be deducted from my account and i will be credited the next month.

This is totally unacceptable, so they take my money and then only of the intention to refund it a month later, this constitutes fraud/theft. I am not the only one that this is happening to, imagine if they do this with a lot of their customers.

There is no reason that they cannot amend the invoice and remove this amount

I am writing this email with great disappointment, I have had no internet connection since 6th October 2022, I have notified your call center department numerous times and they have assured that a technician will be sent to my address and to date no one has been sent.

The frustrating part is that a technician is in my suburb how ever not able to attend to my enquiry as a ticket ref has not been assigned to him, I spoke to a consultant by name of andisiwe ziniya who was not able to give me reference for the call and rathe not professional , I then requested to speak to her team leader (sibusiso nkau) who was not in the office @11:07 am .

what a joke! Vodacom please take us seriously.

SR221007-395859

I do not like vodacom rewards program because vodacom on the 28 of September they promised my 60 years old mom that she won R31 000 and sumsung s 22 on top that the promised her a 74 cm hisense tv, 34kg washing machine, a two fridge, they that she has to buy R55 airtime x3 and donate R1600 on vodacom 's behalf. Out of those 5 things we got nothing and my mother 's heart is broken

So I conclude vodacom is expensive and a scam

here in lydenburg the town switches off during loadshedding but recently it switches off for most of the day but still I have to pay full price for not even halfday of internet

I will suggest Vodacom to anyone

all they want is money

and dont care about customer service

most of the customer care people are soo rude I get negative talking to them

HI

SHIREEN MOODLEY [protected] [protected]

I HAVE a few contract with Vodacom, I have been calling in so many times since last month regarding my contract which was wrongly upgraded and I need a reversal to be done and my contract end date to be changed back to end contract may 2023 for number [protected] I have been calling and speaking to so many consultants it like they take me for a fool and no1 can assist I desperately need this to be sorted out ASAP.

I REALLY NEED MY NUMBER FIXED HOW CAN I BE BAYING FOR MY PHONE FROM [protected] THIS IS MADNESS AND NO ONE AT VODACOM SEEMS TO CARE NOR WANNA HELP WHAT SHOULD I DO JUST STOP PAYIN GMY ACCOUNT SO THEY CAN PHON EME TO SORT IT OUT.

REF NO1 [protected]

REF NO2-005a0341beada507

My account is I86064359 and ID [protected]. Since I've started with this contract I've been billed more 3times the amount I've agreed on.

I've made a number of calls to cancel whatever that is adding on my installment but something new always comes up. It's really frustrating. This month a consultant called to remind me about the R328. 43 I needed to pay for my installment and then as always I was debited more today R1000.

I'm even thinking of closing the account because I think this is done purposely.

I was contacted end of July and advised they noticed I don't use my SMSs and asked if they can remove it and I will save R20. I don't use them at all and I said ok. Nothing further was discussed or agreed to. My debit order changed from R400 to R697 end of Aug because that agent changed my package. I called in and asked for the call to be listened to. I was advised that agent was wrong as we did not discuss package change and that they would revert to previous package and refund me. I have been debited R697 again. If this is not resolved I will be reversing the debit order and taking this to ombudsman.