Vodacom
Reviews and Complaints

Long story short, summarized:

1. Contract sim that was unpaid for a while as it was not used
2. Paid the amount and sim was unbarred after struggling for almost 2 weeks with Vodacom accounts and support
3. Upgraded the contract to a new one and submitted all the details for a debit order which was loaded according to Vodacom
4. End of the month came and 2 days later, the number was barred again, for an astronomical amount about 10 times that of the new contract
5. Struggled with accounts department again, only to find the debit order was never loaded so non payment was Vodacom's fault.
6. Paid the balance owed and was told to turn off mobile for 2 hours and back on again.
7. Sim still barred after 2 days, checked online and new balance of new contract shows, with no amounts outstanding. Called Accounts again and something else was wrong which was corrected by them, again had to turn off for 2 hours.
8. Turned sim back on after 4 days...still barred.

Customer name: Lionel Hunter
Company: Hunters Fitment
Number in question: [protected]

I moved my mobile service from mtn to vodacom, in hindsight am now very sorry I did.
Vodacom brooklyn initially battled to get the number transferred and opened the new contract under a new number on the 19th may '17.
I went to mtn to ensure my original number was ready to be transferred and returned to vodacom on the to get my number changed a number of times, even signed a cancellation and new contract.
I am being billed by vodacom for this contract but it s useless to me as I use my existing number which can only receive calls but not dial out not get access to data.
It is now the 9th june and at my wits end to get this resolved. I have been to see the brooklyn branch manager and have tried to phone the complaints line per the in-store complaints process but there is no answer.

An incorrect amount of R452, 77 was debited off my account on the 28th Feb. I then requested my bank to reverse the charges and contacted Vodacom on the 1st March where the consultant informed me that it looked like somebody else's account had been added. Vodacom did not resolve or even get back to me regarding my query.
I've then started contacting Vodacom again as this was affecting my credit ratings but they promised to resolve in 7 working days which did not materialize. When I called them after 9 working days they had not even allocated a consultant to investigate my account and in the meantime I've made payments for which I believe I'm owing on the account.
They refused to send me notification in writing and each time I ask to speak to a Supervisor my call either gets mysteriously cut or I hold on for ever until I eventually put down. I'm really frustrated and regret taking out a second contract with Vodacom. My reference number is [protected] and I can be contacted on +[protected]

My complaint is about a double charge to my account that vodacom just does not seem to be able to remove or refund me.
I did a request online in april 2017 to receive the new s8 on upgrade once launched in sa. They did everything telephonically and all was sorted. They had a problem. Due to the fact that I was on a package that vodacom no longer supports I need to change to a red select +. I had no problem, it is what it is.
The upgrade took place and I received my phone a couple of weeks later (Beginning of the month in may). I looked online at my “current bill” on the 29th of may to see what charges has transpired, only to find that vodacom has decided to charge me twice on one line, once for the old package and then another for the new package? We are talking r800 extra
I phone the call centre on the 29th of may that states that we as red customers will receive specialist service but the call centre operator could not understand why I am unhappy with the double charge and I was disappointed with the lack of understanding or knowledge of how to treat a customer. I then got hold of the team leader arthur that said he understands completely, that I am correct, they have made a mistake and will sort this out by refunding me.
He stated that he can only do so once the billing has commence and this will be done on the 3rd of june but by the 4th it will be sorted. By the 5th I checked and nothing. I phoned arthur and he apologised and admitted he forgot but said this will be done today and he will give me feedback.
By the 6th no feedback so I phoned him again and still nothing but more excuses. He promised this will be refunded by today the 9th of june. This morning I checked, still nothing. What am I supposed to do? I will not pay and extra r800 for services not used or asked for yet they cannot repair the bill?
Vodacom keeps sending me an sms after the service call to ask if I was satisfied with my service received, I keep on saying no, they reply by saying someone will call in 24hrs, no one does? So what now?
This account is paid by debit order and I can return it but that does not solve the problem. I need someone to address this and sort it out. Surely this cannot be such a big problem to rectify. How many more days/ weeks do they need to do this?

My name is Anben Sami and I have recently purchased Vodacom Data contract of 10gb from Game. My wife advised me against going with Vodacom and now I know why. Since I bough the contract my data only worked for 2 weeks and then my line got blocked.

I called on 4 times and and nothing was sorted out.

4th June 2017 - Spoke to Ronnie Chauke who said he will sort out the line. It worked for one day and got blocked
5th June - spoke to Tando who said it was a credit limit problem and he will increase it in 48hrs and I wont have a problem. He was rude and did not resolve the problem. My line was still blocked
8th June - spoke to Rosemary who said she will sort it ut as the other consultants did not do it. She was suppose to call me back but did not.
8th June - called and asked to speak to a manager. Called Bellville branch in Cape Town. Norma Manyegeza promised me that the manager David Ngeaisa will call back and he never did.

So as you can see Vodacom really is useless in their service and in resolving problems. I would advise that nobody go with this network! My data line [protected] is still blocked and I am paying for it. Cant believe I bought shares in this useless company..

I have cancelled contract for ruter 3 weeks back, due to poor service received from vodacom. i was charged double amount tried to contact vodacom many times without any assistence then i decided to cancell the contract within 14days, the ruter was collected but the amount is still showing on my invoice. Vodacom is again charging me double amount for the handset installment when i call to get reason as to why no one is able to assit they are telling me different stories that i dont understand and my problem is still not solved.

Can you please help us?

We are staying in in Zinnia Street Ridgeworh Bellville and we barely got any Vodacom signal in and around the house so we are most of the time offline than on line with our cellphones.

I have got the same problem with mt portable Vodacom Modem the highest that the signal go if you are lucky is two bars the same as on the cellphones.

We are 7 people in the house using Vodacom that experience the same problem.

We will appreciate it if you could help us or direct us what to do with the problem.

My particulars are:
Dawie Knoetze
Cell No: [protected]
Email Address: dawie.[protected]@gmail.com

Thank you very much.
Dawie Knoetze
.

Vodacom Kroonstad Pick a pay centre:

There phone is constantly ringing - I often phone and almost every time it just rings, sometimes they only answer the next day, even in store we can hear the phone just ringing, as they don't answer the phone if they busy? Why? there is 3/4 staff on the floor, and the managers is NEVER ON THE FLOOR or come to help. If they very busy they will go to the back to ask questions but no one comes out from the back to assist. Sometime we can hear chatting in the back? so why can they not answer phones. all businesses have to little staff, yet they still answer the phone!

The staff is very friendly and helpful. but management must help the poor staff when it is busy and someone can certainly answer the phone and just take a message.

I had to blacklist my phone when it was stolen on the 18th of April 2017. The stolen phone was recovered within a day and after numerous calls to Vodacom they eventually said that we have to go in to a branch with the box to fill in an unblacklist form. The store we visited on 22 April 2017 is at Wingtip Shopping Centre and the staff member (Queeny) who assisted us said it would take 21 working days which we could not understand since the process to blacklist is much easier. And we waited... That being said we went back to the store after we also called the vodacom helpline to assist in the matter (who could not assist, the staff member said that the contract had been moved to a business line which no one had authorised) The same lady who had originally assisted us was very rude and threw her pen on the table when we wanted to know what happened since the 21 workings days had lapsed.
We had to fill in yet another form to unblacklist because neither the phone or number had been unblacklisted but blacklisted yet again on the 23 of April 2017 at Kolonnade which did not make sense since we filled in the form to unblacklist on the 22nd of April.
My husband called yet again on the 7th of June to enquire and the staff member said that it take 48hrs to unblaclist a phone & cell number, he said that he would email the forms yet again to be completed which he did not do and I find this whole experience unacceptable.
No one in the company gives the same answers, so I will probably never be able to use my number or phone ever.
I have never encountered such a useless service provider.

Hi, my name is tshidi. On 11 april 2017 I called cancellations to cancel my contract that was to end in may 2017. The guy from cancellation called siyabonga helped me and told me about a tablet deal for which I was to pay r99 for 110 airtime and 1gb of data. I took the deal but on the 2 june 2017 I was charged r249 for 1gb of data I was told was part of the package. I have called they logged a fault for me but to this day no one has contacted me. I want a refund of my money and the 1gb for r249 removed from my services. Vodacom agents sell us lies. They trick us into cotracts and do no get what you were promised.

Below is the reference number I was given. I do not want another mistake this month end.

Ref: [protected]

On the 5 May I called your online upgrades dept. & upgraded my 082***2552 to a 3G-Vodacom Tap 10" contract.
I get a delivery from Ram couriers & only the SIM card is delivered.
I called ASHLEY who did the order & he tells me they had problems with all orders that week & that the device will be coming. I waited. Called & spoke to Michelle the team leader & she tells me the same thing... From then till now & have spoke to over 10 agents as to where this device is & no one knows. I finally get hold of Ashley again (since he doesn't call me back).. He says I must get KENDELL at Like-minds to sort it out as he sent her 1000s of mails & she will send the Tablet as they decided not to collect the SIM card, but just issue a device. I even tried cancelling this contract because I am so frustrated. Samantha at the Cancellations dept. said she will check what is happening as according to RAM the device was delivered. Still waiting for her to get back to me. I called again today 8/6/17 @ 8:45 & spoke to Keziah at the online dept. & she confirms there was a backlog of devices & many customers did not get the goods & that it was issued separately... I told her that Kendell, Ashley & Michelle don't bother to get back to me regarding the status of my order saying its out of their hands (not their problem) but I have already been billed for the goods. Then one of the cancellation agents has the nerve to tell me I cant cancel because I have the goods & I need to pay for the cancellation of the contract.
It seems no one WANTS TO or CAN help but to quick to take the order.
I hope I get a response to this & that it will be resolved ASAP

On the 27th of MAay I took out a Vodacom contract on the P10 + P8 lite deal. Today my first debit order went off an totalled R809. My package is R559. If you include the sim initiation fee it should total R656. I was charged a pro rata amount for the period of time that I had the phone, up until my first debit order. That was NEVER explained to me and if i had known I would have activated my package AFTER my debit order.
I was assisted at Tygervalley Centre by Donovan Botes. Now you people will probably tell me that I should have read my contract (which I obviously don't have a copy of) but when you ask the sales assistant what your installment amount will be for the first month and they don't tell you that a chunk will include a pro rata amount and that it would be better to take your debit order on the 30th or 31st, I would call that misleading information.
Vodacom is literally the worst and I will definitely be taking my business elsewhere.

On the 31st of May 2017, I noticed a service content charge on my contract bill I called the vodacom helpline, to my surprise, they said I have included a service called VIP gaming MTD Digital South Africa, which charges R10 a day, which I knew nothing about, I requested it be cancelled and I be refunded for the months I have been charged. After numerous calls, kelebohile, Xoliswa, Mbali, David and chadwin were unable to help, I called again today 07 June 2017, Xoliswa say's the systems are offline and unable to assist and gave me an overseas number to call. HOW MANY MORE CUSTOMERS ARE VODACOM ADDING UNAUTHORISED AMOUNTS TO THEIR BILL'S, IS THIS LEGAL?.

How long does it take to get a phone on Vodacom contract?

I applied online for the Huawei P10 on the day it was released (03/05/2107) with the hope of being in the top 100 customers qualifying for the huawei smart watch.

Thu (04/05/2017) I was told that the order was approved and they just waiting for confirmation. Fri(12/05/2017), the consultant told me that he forgot to process my order and he has to make a new order and I should please not escalate it cos he could get in serious trouble.

Two weeks later I still did not receive the phone and was told that it would take two working days to arrive. Two working days later I was told that there was no stock and I was on a waiting list. The next day I was given a tracking number for RAM couriers.

I personally know the manager at RAM couriers in EL and asked him to check it for me, he then told me the number was not in their database. Upon contacting Vodacom again, I was then told that the colour I requested was not in stock and I now had to re-apply for the contract?

I have been a client of Vodacom since cellphones existed in South Africa. On the 18th April I went to upgrade my phone and was advised that the Samsung Galaxy A7 is perfect for my job. I am a forester and the phone is water resistant, dust proof and ideal. I completed the agreement with the assistance and guidance of one of the sales representatives and received my new phone. The first request I had was to give me a screen protector and a cover - I was told that they don't have stock and to return the next week. I also included and option that I wanted insurance. This is only a one line question in the contract with a box checked to indicate that you want insurance. On the 20th of April, the phone fell out my shirt pocket and the screen was smashed. I took it back to the dealer, Knysna Vodacom and they would send it off for repairs. A week later I received the first sms indicating that parts are on back order and also a quotation, R2793.59 for the repairs. I had to phone the repair shop and indicate if I wanted them to proceed, which I did. When talking to the repair shop, I told them that it is an insurance claim as I took out insurance on the phone. Repair number [protected]
The sms indicated that the device was sent back to Vodacom Knysna and ready for me to collect. Arriving at the shop, I discovered that nothing has been done! The shop assistant told me that I said that the insurance must not repair the phone, but that I want a new phone. This is of course not true and the phone was again sent back to the repair shop in George. This time I did not receive any sms but waited another 14days and went back to Vodacom Knysna. The phone was still not repaired and I asked for an explanation, which nobody could give and a promise was made that they would send it again. I waited another two weeks and the same story, nothing has been done.
After a month and a half I started phoning the repair shop daily and eventually they gave me the insurance number to phone. This is when I discovered what the real reason was, when doing my upgrade, the upgrade details were never sent off to the insurance. According to them, the phone that is covered is a blackberry which I owned in 2012! Since then I have had two more upgrades and was underinsured on the Samsung. The repair was more than 50% of the price of a new phone and that they would replace it if I agreed to pay the difference in the monthly insurance payments, and that the new insurance will then be activated on the 6th June 2017! Only then will my phone be properly covered.
As a client, surely Vodacom has had R600 a month for the past six years, amounts to R43200. That money included my insurance, airtime etc. When completing the upgrade, I went into an agreement with Vodacom, not the insurance company? Who paid the money over to the insurance every month? That was Vodacom as I understand. When upgrading this year, 18th April the deal included insurance. My new upgrade details was never sent off the insurer and caused me to be underinsured. This is not fair to say the least. All this time there was correspondence between cellsure and Vodacom, totally ignoring my constant plea to repair the broken screen and also not informing me as to why my new upgrade can not be repaired. I had the phone for three days and has been paying for it since - without the actual device in my possession.
The problem started with the Vodacom shop in Knysna not sending the upgrade details to the insurer, cellsure. If that was done on the 18th April the phone would have been repaired. Why should I have to pay for a new phone while it is at the repairshop in George or Vodacom Knysna? I have paid three months without having the use of my new device. Also why should the client be penalized? When receiving my new Samsung, I had free apps from Samsung for 30 days, this has all expired! Not fair at all.
Vodacom should terminate the deal, keep there device as this is not the way to treat any person. [protected]

Im very much disappointed in vodacom I have been calling the call centre since last year as I was complaining about the bill that was send to me of the number that I do not know. I have been sent from one department to another but still with no luck and now I am being listed on the credit bureaux because of their incompetency and everytime when I call I have to start from the bottom and explain I don't know why they don't write notes on the system so that everyone will see please assist me I want to clear my name I will never pay for something that I don't know or that I don't have. And now my credit record is ruined because of the them. I am very angry because its been a while last year december thy said it was solved and they even credited me r795 but cancelation department did not do their job now it came back again this year in march ever since then I go to vodacom belabela mall almost every week I call vodacom customer care still no luck they give us references but wen u call in with a ref number still thy don't see a thing u have to explain again what is happening I am really bored and dissapointed I wanted ti change my number but if I do it will be like I ran away from my debts and my name will never be cleared I will fight until my name is clear and the account is cleared and cancelled

Good day, Ive been dealing with Vodacom in Liberty mall since the 21st March2017. Its been the worst few months I have ever expenrienced with vodacom. My screen of my Sony Aqua broke, so I send it in to get a quote. I received a quote back of a ridiculous amount of R1500, my phone is a year old and I'm sure its not even worth that amount, so I declined. When I received it back the back of the phone was not even sealed. So I decided to get it fixed by someone else. The guy told me he could not believe that I received my phone back from vodacom like this. He has been receiving so many phones that he has to fix from clients that has been "fixed"at vodacom. He told me that my phone inside has been damaged and he showed me before doing anything, the speaker was broken, the phone would show me a message the whole time that my earphones are plugged in and it would not charged. He told me to take it back to vodacom to show them. I send it back to vodacom and sending it back 3times, eventually they got the message and but the back on. Then I send it back to get the charging port fixed, the earphone and the speaker. I Received it back and the speaker was still broken. The manager phoned them in the store, when she was finished on the phoned they blamed me and said I broke the speaker or the guy who fixed it. This is not true at all, why would I make up a story and say that it was not me that broke it, if i did break it i would have said that i did it! I was telling the truth when I said I brought it in working. I'm still waiting till this day, after sending it back Again the last time on the 18th May. I'm not sure what the problem is, but this is absolutely ridiculous and very disappointing!
My partner has the same phone and he is a farmer, its been dropped so many times and has fallen in water i dont know how many times. His phone is 100%, when i said this to the manager she said i must have got a faulty phone? I feel at this stage a solution should been made and not just send my phone back and worth to try and get it fixed!
Im at the point where im totally going to loose it, but i would just like to thank the consultAnt at vodacom liberty mall repairs, Joshua, who has been helping me!
Please can anyone help me sort out this situation!

Been dealing with vodacom online Shameera / LMCHETTYS01 for 2 weeks now to get my approved application processed. I am just getting the run around from vodacom. I have phoned the call center probably 15 times now, asked Shameera multiple times for feedback and requested multiple time that she sends me an email so I don't have to phone the call center wasting my money on 30 minute calls everytime she fails to deliver feedback on how the resolution is going. Vodacom is a service provider and they make it their business to sell contracts. Does every customer have to go through this much hassle to process a new application?

I need to know how long is it going to take vodacom to get their act together and deliver my contract, weeks or months? Do I need to go to another provider?

Yesterday i received my monthly airtime of r150 and decided to buy 1 gig 14 day bundle for r99 and received confirmation it was successful, to my surprise i checked my balance this afternoon my airtime balance was r 0 as well as my data bundle, i called vodacom and spoke to zanele who said i was using airtime all along and the data was not loaded, whos fault is it that the data was not loaded as i received confirmation thereof?she transferred me to a 'more technical team' who just hung up on me, please investigate this and sort out this mess asap i want my 1 gig as i received confirmation it was loaded !. My number is [protected] . This is not the first time its happening and if you want prove i have the msg stating you have bought 1gb 14 day bundle your bundle will expire at midnight on the 14/06/2017.

Good day Mrs Matome Mohale

RE: Fraudulent issue of nano sim-card by Vodacom Call Center

I am Mrs Oneka Groenewald cel nr 082...79

On Friday the 26 of May 2017 I called Vodacom Call Center on 0821950 and order an upgrade on my phone. Samsang S8 and changed my contract to a Smart M+ and order a Nano sim.
On Monday 29 May 2017 the new phone was delivered to my Home, but there was no Nano Sim. I called 0821950 and was told that Vodacom was out of Nano sims and I must go purchase one from an vodacom-shop . Vodacom will then reimburse me with the cost.
I went to a vodacom shop in Menlyn on 31 of May 2017 and bought a new Nano sim from 4U Menlyn Park. I was told it will take 2 to 4 hours to activate. But only noticed the next morning that it is till not working. I contacted Vodacom on 082111 and was informed that there was a 3 sim issued later the night before. And that I must rush to the Menlyn store as this was an unauthorized sim swap.
I rushed all the way from Wonderboom South to Menlyn and was informed at the 4U Menlyn Park branch that the sim swap was done internally at the call Center - not by them. I had to stop all my access to my bank accounts. And bought my 4th nano sim. This new sim was activated just after 15h00.
This morning when I tried to use my cell I was informed that my phone has been suspended. I call Vodacom Call Center 082111 again and was informed that my Nr/account was blocked at least for the next 27 days. I insisted to speak to the supervisor and he promised to come back to me with in half an hour. that was more than 2 hours ago

THIS IS UNACCEPTABLE I only have one phone and use it primary for my business. I demand that VODAOM do something. I am paying my account and nothing is outstanding. But I do not have a working nr. How am I suppose to conduct my business?

I need vodacom to :
1- Sort out this mess !
2-Give me a temporary nr on my contract to use in the meantime
3-Refund me for 2 sim cards
4-Refund me for unnecessary travailing (as it was call center fraud and not the 4U shop)
5-Refund me for Potential damages to my business. (I need to be in constant contact with SARS on behalf of my client)

Mrs O Groenewald