Vodacom
Reviews and Complaints

Good Day
Logged a relocation on 29th July up to now no one at VodacomFibre could assist with reference number to book the relocation and fix my Fibre. Today is day 9 with no response and no feedback from Vodacom Fibre. Every month you are fast to take the payment but when I need you assistance this is the service I am getting. I have been a Vodacom client for 10years... this is unacceptable I cant even count how many people I have phoned in this time to assist. I have requested 3 times now for a manager to phone but NO LUCK

I am a customer for more than 30 years of Vodacom, and each time when my contract expired,
I have enormous problems.

The above mentioned Wi-Fi of me are due for an upgrade in July 2021. I visit the Vodacom Shop
In Jeffrey's Bay on the 29th of July 2021, and upgrade the Wi-Fi.

I have a daily 50 Gigabyte(during the day - not night) available, and I use much lessor than that
Each month, but the moment when I upgrade my contract, I do not have enough data on the
31st of July 2021 - run out early in the morning of the 31st of July 2021.

I phone Vodacom on 082 135, and select the English option.

Vodacom inform me that when you upgrade then they clean(remove) your available data, and leave
Only a 600 Mega Bite for the last day or two(if it is falling on a weekend).

So! I have a contract with your people until the 31st of July 2021, and I paid my payment spot-on,
Each month - I do not skip one month during this 30 years. I have much more than enough data
Of the 50 Giga Bite left to carry me through to the next month.

The implication is that I have the inconvenience of "NO" data to do functions on Saturday, with my
work on my computer/searching on my cell phone to E-Mail to my computer as supporting information.

When I phone your people on Saturday, I told them that I had already upgrade my contract at Vodacom
Jeffrey's Bay, and what's happen? They still send me an E-Mail with a new contract and charge me an
Upgrade fee of R149.99. I paid already a R150.00 upgrade fee at Vodacom Jeffrey's Bay, and sign
already a contract at Vodacom Jeffrey's Bay.

When we struggle to get data on my Wi-Fi(Saturday), I was inform that the only solution is, to buy data
On Vodacom's App. I inform them that I already try to do it from my Cell phone, but I keep-on getting
an error - Page not Available.(I make sure that each field was complete properly, and it takes me through
all the steps - but the moment you submit it - it came up with the same error. I agree later on that they can
do it from their side and swap the Airtime to Data, which they cannot swap it to data from their side.(It
was a R95.00 that they mentioned). So! I was stuck for the whole Saturday.

Please ready this complain carefully, and address each of the following:
(1) You must swap the R95.00 Airtime on the above Wi-Fi to Data.
(2) You must recall the Invoice and Contract that you send to me(in spite that I inform you that I
have already upgrade)
(3) I need a solution, and demand(according to my contract, and in the interest of service), that you
change you behaviour to "take away the customer's existing available data and allowed only
600 Mega Bite on the last day, before the contract expired". This must be for all customers.
(Otherwise I will in terms of FAIS take further steps)

I have to do my customers Investment Portfolio's management, and if I do not have data, I transfer
the bad service to them as well.(That is why I demand for all my data been available on the last day
of contract upgrades).
(Please listen to your tape records of Saturday)

I will wait for your feedback.

Good day,
Yellowwood Park, Durban, Vodacom are the FNO for this area, and are out with clients now been out for some 12 days and still no feedback regarding the time lines to when it will be resolved. There has been more downtime for clients in this area, than up time.
Been in this industry for over 30 years, and never seen such a terrible network

Good Day..So i did and application for Fiber on the 30/07/2021 . I was then approved and asked to scheduled an appointment. I did make the appointment for the 03/08/2021 @ 9am. i did not get a call from the technician to confirm anything with me. i made special arrangement to be at home so that the fiber could be installed. but no one pitched up. this is very frustrating. Secondly i have called vodacom to change my details cause they had the incorrect home address. this was done incorrectly too. they did not update my details and confirmation was not sent to RAM to update my details therefore my Package was stopped and not delivered to me today. this is totally unacceptable. and my FIBER is not installed at home yet. this means i should make special arrangements to fit vodacom's needs only when it suits them not on.

Please could this be sorted out ASAP

Should you wish to contact me feel free to pop me an email. [protected]@gmail.com

I have requested migration to my fibre line SR210716-838913 om the 16th July, signed and sent the quite on 20th July, still waiting. After numerous calls to 0821904, only get feedback that back office need to process the request, two weeks down the line and i am still waiting and tired of calling. Are they just lazy or doesnt vodacom fibre have enough people employed?

Location Southbroom KZN tenth complex

The Fibre installation has been completed weeks ago but not switched on this process has taken over two months.

The temporary data dongle supplied by Vodacom is also not connected this afternoon several calls requesting a connection

An additional complaint is that the Fibre installation team is not very professional and have either broken or left off several of the junction boxes lids. See picture

i have been contacting vodacom and have even went to 2 vodacom stores, NO one seems to know anything with regards to cancelling a contract that was done by rewards. You hold forever whilst calling rewards and no one is actually able to help. Very Incompetent department that can only be spoken to over the phone

Its over a year having the fibre network and yes we had down time, but this last month there were more down time since April 2020 in our area (Evander Phase3).
This is unacceptable service that we are paying for and making working from impossible during this time of Covid-19. On top we get communication late and we do not get any updates during downtime.
Please sort out this issue.

Since the 23rd of July i have been in contact with numerous people from vodacom, my account is in arrears so i made a payment plan and asked for my service to be put back on pay as you go, i was told that this would be done, if i have made 25 phone calls it is too little if i have sent 10 emails it is too little, i received an sms to say that my issue had been resolved and that the case was closed, but still i cannot use my phone, i have been trying to find a job to pay vodacom but i need my phone to do so but vodacom doesnt give a damn

My number was deleted from vodacom without any notice i used this number for more than 30 years i made payment arrangments with them i paid the amount .and after wards they told me that my is deleted .when its comes to this issue vodacom has a very poor service

I am in your Menlyn Mall repair shop. There are customers coming in without their temperature checked and protocols followed

I had to complete an electronic version which is correct.

Yet the next 2 customers walked in without any of the above

I am reporting this

My mother applied for a cellphone contract from Vodacom in Umtata Bt Ngebs from a consultant who's name I won't mention until I speak to the management last week Thursday. I applied for an iPhone 11, they called me the following week Tuesday to tell me that there was no iPhone 11 stock even from the hardware which was fine and understandable so I restarted my contract and picked an iPhone 12, which was promised to be delivered within end of the week because it was available, I kept receiving inconsistent calls about the color availability from white to green to green to white up until I ended up going for any color which was available, because vodacom consultants are so inconsistent with their communication, they mislead you up until you feel as if you won't be paying for the product that you ordered. They called me upon the arrival of the new stock for iPhones and told me it's available, I called in again and tried to explain to them that my mom was going to be unable to go there and sign because she was busy, a consultant that spoke to me said I can therefore go alone with a letter signed by my mom, when I got there, the consultant that attended to my call was not acknowledging what she had said, infact no one was and they wouldn't give me the phone unless my mom comes to sign, the costs! The traveling cost my mother had to make for me to go to vodacom because I was misled were not attended, my time, the time I took to go to vodacom was not acknowledged and worse part is I have to go back to Cape town with my phone, I'm a student and all my university work is on a phone, a phone which I don't have. The consultant then promised to deliver the phone on Saturday which was the next day, I left because I was angry knowing that she was lying to my face because vodacom does not do deliveries on weekends, I wanted to see what was going to be her excuse, she called this morning saying she can't leave the store today because there is only two consultants so she can't come, so does that mean my services, my mom's services will not be rendered because there are certain customers that are more important than other's? Is that what she meant? I've never in my life experienced such poor service yet I'd have to pay for it, I don't understand honestly and I need answers because I'm very agitated with the service that I recieved.

I was contacted to apply for the Vodacom Fibre internet service in my area. I was approved and recieved my Vodacom wifi router 2 weeks later after complaining to RAM about delayed delivery. I am now waiting for 23 days since receiving my approval for my installation. After numerous emails and attempts to call the Vodacom call centre my call was answered by a gentleman by the name of Kyle. Who could only advise me that my order is lying with the installation teams and I will unfortunately have to wait for their call for an appointment to be arranged for the installation. Vodacom does not keep to their set turnaround times and don't even have the decency to notify their customers about the reasons for the delays. Frustrated unhappy don't want their service anymore but don't have a choice customer.

I spoke to Nosipho 18H30 today, she was very rude. It is very fustrating to speak to a consultant who does not know anything about customer support. She does not even give you a chance to explain yourself all she does it talk back and asking vague questions.

I was not happy with the level of disrepect and someone who lack skill to communicate accordingly with customers. She is very rude and I wont allow someone to disrespect me like that. She might think she is doing me a favour but delivering support but in a nutshell she need us to keep her job. Even after telling her that I am going to report this she showed no remorse and kept quite for about 5 min on my expense, my time waiting for her to help. What got to me was when she breath so heavily and asking me that am I done. Imagine the level of disrespect

Ref: SR210525/629829

WE HAVE REPORTED THE ISSUE MULTIPLE TIMES AND TO DATE HAVE NOT RECEIVED FEEDBACK OR ANY UPDATES.

The installation was done POORLY.

We have emailed photos.

Wires was left loose on the ground and on top of the roof.

URGENT RESPONSE WILL BE
APPRECIATED.

We have children here and the loose wires is a security risk.

The sprinkler system was also damaged during the installation.

[protected]
[protected]
CH THOMPSON

My vodacom Fiber has been cut off wrongfully.
Since 16 July 2021 i have been calling vodacom twice every day to have my network restored. On 22 July 2021 i recieved an email for cancelation of my contract. I then called them again to understand why i have received this email! Apparently i logged a cancellation of my contract on 6 July 2021.
This is incorrect!
Now a week later i still do not have internet and i am informed to wait another 2 to 3 days to process the cancelation reversal!

Last Year early July I tried to take a device cover with Vodacom since I had a Sim only account with them however the device cover was declined and then in August 2020 I realised that my monthly amount has increased I then went through my Vodacom statement only to find out that I have an active device cover when I called vodacom they referred me to Finrite, Finrite told me I do not have an active insurance I told them I saw that I was paying for it on my Vodacom account I was then advised that it will be canceled later around October 2020 the issue wasn't resolved I called again I was told it will be canceled again and I will be credited all the amount back to my Vodacom account, and then nothing like that happen around March 2021 I was furious I called and then I had an argument with the agent she then managed to cancel it received all the messages and then I was again advised that I will be credited back to my Vodacom account within the next 30days after 40days I called and asked why haven't I been credited they said they had a backlog

In April 2021 I was still paying for the device cover and worse part they went on my bank and debited the amount again I called I was told it was a system error and I wanted an explanation on how did that happen because it was canceled I am still waiting to be credited I was told that on the application was reactivated probably it was also a system error even today I am still paying for something that was declined

On the verge on canceling this contract with vodacom. It's been 2 months into. It, and already I'm experiencing hell! Called in to switch my debit order and nothing and now they want to make the arrears issues my issues, I need this resolved ASAP! Tried to apply for something, I'm told. I'm listed by vodacom after no one even tried calling me from vodacom I called them to assist me debit order switched told them they need to follow up because my dad was sick at the time I was in and out of hospital and he passed away of Covid last week I cannot be dealing with that and the incompetency of vodacom staff I need this fixed

Vodacom fibre customer service is utterly useless. I have called numerous times to get my internet up and running for 2 weeks since installation but nothing...they seem to be utterly clueless as time why my internet is down, No explanation its just 'escalation' after escalation. I constantly have to be calling and asking whats happening and the team leader who guaranteed that my internet will be up and running by eod today has not delivered. Im extremely agitated, my bill is even running for something that is not functioning...

Good day
Our fibre been out since Saturday 17/07/21 and Sunday morning logged a fault, Service request SR210718-843050, Monday 19/07/21 someone called me and said they would get back.
Today 20/07/21 no one called me yet and I phone and they said they would get them to phone me.
3 days no internet and I don't know what's going on.
Help please