Vodacom
Reviews and Complaints

I was charged for data incorrectly due to Vodacoms technical error, resulting in me requesting a refund and cancellation of both my lines. Vodacom still invoiced me for the technical fault. Since Jan 2021 I am chasing to have this money refunded, and being given the run around. Can someone please solve this immediately.

Relocated booked the transfer then was informed 2-24 hours line will be active still waiting and being weekend the service te technical dep does not work over week ds so I am paying for a service I CAn not use

Phoned several times to resolve each time they say I must give it. More time. When they installed the installers said their was a issue but it was not fixed

So I'm a content creator. I rely on fast internet connection but I don't know what's wrong with your servers it's just too slow. I lagg to much during stream and also in gaming. Please do something about this. Coz I'm thinking of switching and I guess I'm not the only one. My friends are recommending me to go to other services and I might just will after the contract. I have tried other services and they are so fast. So this is more like saying careful you might lose business by other competitors. But I'm serious you have to fix your servers and provide a smooth internet connection.

My number has been deleted by Vodacom, on the 26/27th of March without any warning Vodacom decided to delete my number, after letting them know I had no income due to lockdown and loss of income after getting income and making arrangements, Vodacom has deleted my numbers of off their network, having been a loyal customer for years Vodacom decided. I contacted them to find out if the number can be restored I was told I should have known and I have too speak to their lawyers having spoken to them and arranged payment, I was told to call another number only to be told that the number has been scrapped and I cannot get it back. I am willing to pay but it cannot be guaranteed that my number will be reinstated.

Vodacom Data seems to be blocked as when I try to do the simplest of things online it tells me that I am either of free mode or it loads the lite version of the site, which then limits the functionality...

Of course, Vodacom has now decided to brush their paying customers off to Tobi, the dumbest chatbot on the planet. I would know as I develop chatbot solutions for many businesses around the world.

The question is why are they allowed to trade, surely if the service they promised is not delivered and it's costing me the money then I should be able to sue this useless company that has now hidden behind a prerecorded voice app.

All that is left to say is Vodacom sucks and because I can demo my solution to clients I have all this time open to post negative review after negative review about these idiots.

Even taking a trip to the Vodacom store to see if they would be able to help me, but the people manning the stores are untrained and know nothing about the service they sell. As far as customer service and deliverability go Vodacom is by far the worst in the world!

I've upgraded my contract with vodacom on the 12th of March 2021. On the 17th my phone had this strange white line on the right side with about 3 dots in the middle of the screen. As to life far from town, i took my phone in on the 28th of March 2021
JOB NUMBER: [protected] and they send it in for repairs at vodacom. Im still waiting for my phone to come back! Its been gone a long time now! I have subscriptions to pay on my bank card (Huawei music and deezer) in the mean time its just running and i have to pay, but no phone! Also vodacom didn't even say sorry for the inconvenience, nothing! Brand new phone and its been worked on already. And still waiting for my phone to return from repairs since 28 March 2021!

In March 2020, we asked Vodacom to cancel handset insurance, cancel content services, cancel Look 4 services, cancel GameME and to change our email address. None of this was done! Not even updating our email address. In June 2020 we tried again but again nothing was done. In August 2020 we decided to move these 6 numbers to Cell C because they continued to send our accounts to the old email addressed and charge us these services we don't want. We received a call and we made it clear we were leaving Vodacom but instead of cancelling, they rejected the cancellation. We tried again in Dec-2020 to cancel, then again Jan-2021, then again March 2021. I have just been back into the Vodacom and they said that I request to Cancel in March 2021 - has been cancelled AGAIN. Not only are we still being charged all these services but they refuse to cancel our contract and move us to pay as you go. What they are doing is criminal!

Everytime i log into vodamail (https://vodamail.secure.vodacom.co.za/vodamail_ui/#home), via my browser on my pc, it starts loading my mailbox, then an error appears "an service error has occurred" and it logs me out. I have tried logging in using different browsers, and I have the same problem. I have been having the this problem since yesterday morning, 12 April 2021.

My mother is using a Nokia phone, not a smartphone, but her airtime is always being missing. Can you please stop chowing her airtime. She's an old person who only dial & receives calls, her number is [protected]. The problem has been persisting for long now. Every time she recharges her airtime is gone, can you please stop whatever is chowing her airtime.

I went to Vodacom shop today to upgrade my phone contract, I saw a promotion that they have in the shop then I opted for it and they only explain few things concerning the promotion as a result I signed the papers .

later when they had opened the products, I saw that this is not what I wanted and I wanted to change the deal but they refused saying I have signed and the product has been opened . now ill be sitting for 24 months for a product that I an not happy with .

In addition to that, the sales person and a manager they are talking different stories .
Please help

Mr Siyabonga Zondi

My is [protected] have been using it for 13 years in this network, was deleted later in February and last payment I made was back in December 26.

Critical. 3 days without connection. SR210406-421850and SR210406-421674. Why can no one assist. We are losing business

We have a business account with Vodacom and we have been trying to upgrade two of our phones for over two weeks. Mateemane Legote was sent numerous emails from us and we never get replies. Please could someone sort this out? There are two numbers that are due for upgrade on our current service. Another person came back to us Martin Ndlovu saying that our account has not been registered. We have been a client for over twenty years.

Good Day,
The staff and manager at Vodacom Cresta on the upper level are very unprofessional when dealing with clients . Even the manager of the branch is very rude .When taking out a contract the salesperson, got all our numbers mixed up . This happened 2 years ago . On Saturday the 3rd of April 2021 we approached a coloured Gentleman who is the manager at Cresta to try and sort out the problem and all he could say was phone the cancellations department at the bottom of our contract as he was too busy to help us .We know that Mr . Nick Aliveris is the Franchise owner there, but can never speak to him . All Vodacom staff go through training but never implement what is taught to them even the managers . We want to now cancel all our numbers with Vodacom . Even when calling your cancellation department we get another offer from your cancellation department, Which was supposed to be emailed to us which was not.

I have experienced a similar grievance. I completed fibre application. I cancelled my existing lte subscription with another provider because I was told in 14- 22 days I wil have fibre up Nd running... vodacom sent me an interim lte device. Which I used free for a month that was the deal in which time my fibre was to be installed. A month later no fibre now I'm paying a ridiculous price for lte because the vodacom sales team mis lead me telling my I wil have fibre in 21 days and nothing since infact to my shock when I called metro fibre we not even live yet.. the numerous calls I have made to vodacom not one manager has called me. I have sent emails made phone calls but everyone passes the buck to the next person because they are well aware of the misleading information. Service is truly pathetic

I HAVE ATTACHED SOME OF MY CALL LOG

We had good service for more than 15 years with vodacom.
But the last 3 years i'm very very disappointed with their service.
3 years ago someone submit fraud on our names and id vodacom let them open an open line account on out name. Everymonth we pay our lines not the fraud line while they working on it they cut our phones every month. So for almost 6 months we struggle to get the problem solved so someone told us about hello peter. After we go to hello peter the problem was solved. For a while it went good. Then vodacom rewards phoned us and give us a lot off false information after 6 months off struggle and pay for something we don't use we eventually sort it out. Or so we thought. Just to discover that they only stopped 1 line from june 2020 i'm still paying for a line they should have stopped last year they never stopped it. So I phoned they said I must pay a cancelation.
I'm not prepared to pay anything anymore. In fact i'm fed up with this company if I had my way I would stop all our contracts with them. They make empty promises.
Can u please help me sort this out.
Its another 2 weeks from I phoned them and now another payment is going off my account.

Dear Sirs,
Mrs B Lovemore - ID [protected] - fibre application
I applied in September 2020 for a Fibre line, the 1st application was declined as I had an outstanding account, seeing that I am a debit order client this is impossible, but nevertheless, I persevered. Then I was informed that I had applied for a fibre installation through Vumatel and that Vodacom no longer uses their services. So another sales order was completed through Metrofire. Metrofibre installed the Vodacom router and a request was sent to Vodacom to activate the service on the 13th December, SR [protected] I have never received feedback on this request even though it had been escalated numerous times.
Due to the ongoing non-supply I canceled the Fibre lite on the 22 February giving 1 Months notice from 1 March to 31 March 2021. This service was cut off on the 1st March, and I was billed for the month of March for R899.00. No one has been able to explain why this happened and I have requested a refund of this amount with no result or feedback the application for the refund is SR [protected], no response as yet.
Due the shoddy service I wish to claim a refund for 2 months January and February 2021 of R899.00 per month due to the noninstallation of the Fibre line.
Yours faithfully
Mrs B Lovemore

My Fibre has been down for 6 days; Vodacom refused to lodge an issue until Wed quoting an outrage when anyone would have seen that it can not be the case due to start date of issue. When calling customer care, the call is answered with babies crying in the background and people having parties at home that you can't get attention nor hear anything. It is impossible to speak to anyone of authority

I applied to Vodacom to cancel my Vodacom contract. I received a quote on 2 February and 3 February 2021 respectively to the full amount of R13818.02. The Payment of the account in full was done at the Vodacom Shop and were receipts issued.

This cancellation was provided to Vodacom on 4 February 2021, however the complaint is now that Vodacom is denying the existence of this cancellation and are playing around to confirm that indeed this cancellation is affected.
Numerous calls were made on request to establish if the transaction was finalized.
Calls to the Cancellation and Back office has become a serious farce as this is only becoming a silly game while all proof is in the hands of Vodacom. All calls made to this Company is also on record but are call Centre staff not willing to backtrack and confirm the calls made.

It seems that this Company is not executing its responsibility and is the customer now held ransom because none of the offices in Vodacom Head Office can assist or resolve this matter in this regard.

Disgusted by the service received at vodacom. I purchased a new contract which firstly was delayed, I handed the phone to the store within 7days. It was heating up and the phones battery life doesn't even last half the day even if you not using it.

Very unhelpful and pathetic service. I have been with vodacom for 11 years now.

I am now using a reject phone which I am paying full price for 24 months for.