Vodacom
Reviews and Complaints

Today my brother who was involved in a car crash on Saturday, badly injured in a hospital bed called vodacom for sim swap and couldn't be assisted but referred to the nearest vodacom outlet. tgey said we should bring a affidavit and would be assisted. the lady assisting me was rude from the word go, busy telling me to hurry up before the "system" kicks her out. now she is telling a story about how her manager Eric left the store without telling them so she cannot assist me further. so I have been waiting in the store for the past 30 min now the sales agent even shouted at me, busy saying she is going to eat.. she is wondering in the store now not helping me

Appalling and disgusting service:

I took my phone into a Vodacom chats store in stellenbosch on 5 March. My screen was cracked otherwise the phone was new. After the 5th I received no follow up regarding my phone (poor communication). I had to constantly call back the store and repair centre myself to find out what was happening with my phone.

I was told that on 22 March there was approval (17days later) for a new phone as they told me the broken phone was too new to repair so I will receive a new phone. This makes absolutely no sense as the phone is still new. It is now the 4th of April I still don't have new phone (one month no phone, I'm a professional who needs his phone).

The store called me today after I went into the store yesterday to complain and ask once again for feedback. They called to tell me that it would take another month for the credit to be given to the store so that I can get a new phone. This is not my problem that your 2 departments lack in communication.

Why am I paying insurance and paying my phone contract? I'm going on 2 months without a phone. Is this right? Clearly vodacom does not care about their customers. Why does it take so long for departments to pay each other. I paid my phone last month and this month but what am I paying for cause I don't have a phone. Definitely i will never recommend Vodacom to any body.

03/04/2018- Aavishkar Nanan [protected]
I have a contract with Vodacom. My monthly debit order is R208.49 for the uChoose R199.I have noticed the uChoose is now R349 with a debit order of R758.80. The contract number in question is [protected]. I called yesterday to query this and i was told that an online application was done for an Upgrade. The contract was upgraded last year around May. I was then told the upgrade was for a Samsung S7 which i currently have since May last year. A new device was delivered to 24 Fredman Drive in February 2018. I called to obtain the information as to who was it delivered to as i did not request for this. The consultant was extremely rude and didnt seem to know what was going on. So now i have someone who upgraded the contract online the debit order is going off my account and no one can give me information. I cannot even cancel it as I need to go and get an affidavit. Surely there is proof of who did the upgrade, who signed for the phone, who was the phone delivered to. But no one can help me even though this is fraudulent. I need to find out how was all of this done? Who gave permission? Are you aware that debiting my account for an amount i did not agree to is illegal. I would really appreciate it if someone can call me to give me solutions and proof. If the matter is not resolved timeously and effeciency i will go to the Ombudsman as i find it shocking that Vodacom can so easily deliver devices to fraudulent people, however when you call they cannot give you information on your own account. Please call me on [protected] to further discuss.

Verry dissapointed bec nothing is still done to assist us with the cash ext that got stollen from us while gambling at carnival city. Nothing done about the security not doing there work. Be asure that I will take this matter higher im not happy at all. We lost over r50 [protected] cash / samsung tablett ext)! 6 march 18 was one of our worst exp ever! If security listened and solved the problem as we reported it and still paid them to help this would not have happened!

I left the country a few months back and came back after 4 months and realized they cut off all my services which is on my part my fault. Then I wanted to correct it and was told I was handed over to their legal department.

I made payment immediately and phoned legal like 4 times and they assured me they will reset everything and it will take two hours.

Then another week went by and I kept on phoning and then was told they will phone me back and that all status will be restored, data and phone call and I gave them my new debit order details.

Then I told them I am again leaving for India for 3 weeks - and they have not restored my phone status. I cannot make phone calls yet and and have not data access - The only thing they did was to restore my call identity. I was then told by the operator that the previous guy lied to me they cannot restore all my functions on my phone and I must phone legal again but they are not open on a saturday. I told the operator but I will be leaving for India and would like at at least someone to give me roaming access so that I can feel safer. He then said he cannot do that but I must phone from my phone (which is totally another lie) when in reach India and just add + 91 in front of the Vodacom call centre number.

I arrived on Delhi airport thinking I can phone Vodacom call centre via the +91 number. I never felt so betrayed and lost. Vodacom is a big scam and their call centre guys trained to just tell you anything to get you off the phone..

If they cut me off completely and could not set my roaming - I was not able to make a phone call to vodacom call centre in that time. I was left stranded on the airport and for the whole 3 weeks could at least communicate in hotels via wifi.

I am still not fully restored after I made payment and will have to make another few calls to legal and call centre after call centre.

my number is [protected]

Hopefully my time spending typing this complaint will actually make a difference and somebody contact me and find a solution.

Annelle de Villiers

Good day.

As a loyal customer of over twenty years with vodacom, I was shocked and extremely disgusted with the service after finding out about my wifi contract cost!
I have a wifi contract which is supposed to be r399 per month, but to my surprise today I discovered that I paid r1108 just for last month (not even checked the other months!).
Upon request, it was mentioned that it is an open line (something they should've told you sir...) was the only answer I got.
You can be rest assured that I will take aaalllll my current cell phones and data contracts elsewhere when they expire as this is totally unexceptable.

Good evening in last week i was at my local vodashop in kuruman town to redeem my talking points for a cell phone but i only got poor service and the just tell me to come the next day and it happened for 3 day's and i was just waiting there but they could not help me cause they don't have proper training and they were asking each other if someone knew what to do but there i was just sitting for more then 30 minutes and they couldn't help me and ive already lost alot of talking points without notification from vodacom

My name is Nzaliseko Nongwadi

ID [protected]
Cell number [protected]
Contract number [protected]

Physical Address 13105 Ivory Park, Jikeleza Street
Midrand
1685
Email [protected]@gmail.com
Work mail [protected]@bcr.co.za

I once ordered a Hawaii Y3 on contract and signed for it on the order form it was in October 2017. Therefor upon delivering date as per agreement I got a call from Vodacom Vosloorus Shop spoke to a lady. She advised that Hawaii Y3 is not on stock but will order it for me and within 2days I will get my package. Got another call from her that she mistakenly ordered a Nokia N3 instead and I agreed on that as well even thou it was more expensive than the Y3. She also advised that I sign up for insurance

A guy called Tshepo delivered the phone for me on the 30th of October 2017 all documents was present and I signed including insurance option.
On the 11th November 2018 I forgot my phone in a taxi from work, never found it from there. I reported the incident at Vodacom for blacklisting and got ITC number used it to report my phone at my nearest police station.

As I tried to claim from the Vodacom insurance I was told am not activated on their system. I called the Vodacom Vosloorus Shop explained to them and responded that someone will be sent to me again in-terms of paper work to sign afresh. No one was sent I kept calling and calling days and weeks not getting a speedy assistance. One day I called again and was told to come to the Vodacom Vosloorus Shop to be assisted as my dates on the contract form were not matching. I went to Vodacom Vosloorus Shop on the 24th of March 2018 I then explained again the guy who assisted me with a claim form told me I shouldn't have came to Vosloorus but could have went to my nearest Shop.

He advised that I will get a call from Vodacom claims but nothing till now. On the other hand I think of the past 4months passed by without getting help. Please help and investigate all this cause am still paying for my lost contract phone.

My no. is [protected] My name is Chimanlal Ramduth I am a Vodacom cust. over 25years. In Jan. 2018 I upgraded from a G4 to a V30. Ever since the sim swap the phone never worked. No calls were coming, could not hear calls, could not make calls, messaging faulty, receiving messages 2 to 3 hours late, some times the next day. Have been to Gateway Vodacom over ten times to correct the situation. More than 14 hours spent not counting my travelling expenses. The tech department found every fault including the sim card, the network, intermittent faults whatever that means. On many occasions I told the technicians it is the phone itself. Finally at my request I asked to use my old handset. Ever since I have no problems, no network problems, no message problems. My V30 was sent for evaluation and repairs. Today is 17 days and I have not been contacted yet. I am disappointed, frustrated after being a loyal vodacom customer. What do I do, where do I go, who do I speak to, please dont send me to another department for I have tried many already. please give me a new handset. I have spoken to diferent and I personally think that Vodacom must provide us with an iterim phone while they are fixing factory faults or bad customer care or bad technicians. I am currently paying for something that I do not have religiously every month. Rev. C. Ramduth Have a good day / night. Hope with much doubt to hear from you soon, with serious doubtful anticipation. enjoy

Vodacom went from the best service provider to the worst in a years time. Customer services has got no idea of whats going on its like talking to a parrot when one calls customer services you can phone them with the same problem data/air that goes missing speaking to a diffrent consultant each time getting the same awnser word by word how de hell does that work does every client that misses airtime have the same problem [censor]! In two months time air went missing plus data and not once did I get refunded the correct amount always less? And got to wait hours some times days to get refunded less than what was stollen! And the bad attitude when one phone or when they phone to fund out if we received moneys ext back and one says no... Really once of is still ok but every flippen week same problem same awnser and less pay back. Iam sick and tired and thinking about it to leaving vodacom. They need educated people to work with custemors not trained parrots

You know Vodacom must be one of the worst service providers ever, I recently ordered a Huawei P Smart online and on the website it showed that the deal was a combo deal Huawei P Smart black and a smart watch but upon delivery I saw that they didn't include the smart watch... What needs to happen now? Im realy getting tired of complaining on this website about Vodacom, can you please treat your customers with respect, see attached screenshot, even on the confirmation screen it showed that the free smart watch was added and even lastweek I called in and spoke to a lot of consultants from the upgrades department and even your retentions they saw the deal online and the only problem they had was that they do not have the smart watches? Please correct this

23 Feb 2018 - Job Card Number [protected]

My phone screen was broken so I took it in for repairs, on the 6th of March 2018 I received an SMS saying my phone is ready for collection I collect my phone on the 7th when I switch my phone on all of my personal stuff was gone my phone was swiped clean so I phoned on the 7th as well to find out what has happenуd to my stuff, the guy who has answered the phone said that the guy who has worked on my phone was on leave but they will phone me back on the 20th of March no call was made to me so on the 23rd of March I phoned again and Edward said that I should bring my phone in they will sort me out now I am having more problems with the phone it keeps going off and on the phone is useless now and I am highly upset I demand all of my contacts photos apps passwords and account numbers back asap

I Ntombekhaya Sonia Majola [protected], would like to make a complaint that everytime when I check my airtime in the morning, my airtime is gone! Last night I had R11.56 and when I check my airtime this morming its only R4.15. This has been happening for about 2 weeks now and I would like the company to refund me my airtime as I am thinking of leaving Vodacom for good.
Hope my complaint will be attended to soon

Thank you

I have settled my account before the 27th of February and the shop send my document to cancellation department however they were told that I need to call cancellation dept as a customer of which I did call them on the 27th only to find that on the 1st of march they loaded airtime and I called again same day for them to reverse airtime which they did, to my surprise they have just debited my account R373.00 and now I furken busy calling for my refund, I have been with Vodacom for more than 10years but this time they have pissed me off and I need my refund orelse I'm going to take them very far.

I would like to complain about your Southdale Vodashop I bought a Smart Kika ph from the store it did not work properly'I took it back to them they told me to go to the repair factory in Alberton. I said why must I take it I am a pensioner & don't have the means to go there. They told me that if they sent it in & if it gets stolen its not their problem they will not refund. So I asked them to give me the name of the Manager & they said they are not allowed to give it to me. I then contacted your call centre & they said they cant help me
its a franchise store & gave me an email address [protected]@gmail.com to
complain I sent about 3 emails still no response. I am very frustrated & now think I should put it in all the newspapers. it is difficult to explain everything on email I need somebody to contact me in connection with this matter

my no is [protected] or [protected]

I hope & pray that you will be able to assist me in this matter

regards

R A Rayman

I took out another contract on vodacom, but I did explain to the person helping me that im not going to use the sim, so I would like to know if I could transfer the airtime, and she said yes.

So now I phoned vodacom just to find out that its not possible.

And her response was just 'sorry'

How on earth does it work?

So now im going to lose r450 of airtime and all that vodacom says is 'sorry'?

Im really not happy about this!

Vodacom cellular provider cancelled a telephone contract without informing the client thereof and put the client back on a lower package without the clients consent, this is unacceptable. The data & sms bundles were also lost when the client upgraded his cellphone contract with Vodacom end of February 2018. Since then the has been calls logged to Vodacom's customer care line, without any feedback from Vodacom.
The client want to the stolen data and sms's to be credited back onto his account, and he wants the package back that they were promised and signed paperwork for. This is a breach of contract on Vodacom's side which they will need to rectify immediately as I am sure it affects thousands of customers.
The client can be contacted on [protected].

Oudtshoorn, 22nd March 2018

Vodacom South Africa

Please desist from making my mobile number available to the advertising fraternity who believe its OK to abuse my rights to privacy and the security at all hours of the day with their mindless sales pitches on my contract number with your Company.

YOU DO NOT HAVE MY PERMISSION!

It is an outrage that even with the POPI Laws soon to be promulgated, that this invasive practice of unsolicited crap and computer voice calls, sms's and the like bombard me and I am sure your other clients who have not given you or your other "mass-marketers" permission to do.

Is their any way these spam calls and sms's etc can be blocked from your side on my number or should I go elsewhere for my mobile service?

Please advise in writing to [protected]@gmail.com

PS Please ask your corporate staff to stop hiding - every Vodacom number goes back to your annoying customer service loop after an interminable wait and then they know nothing!

Thank you

Robert Keene
Vodacom customer since mobile phones first came to South Africa

M cell number is [protected]
I submitted a claim for my broken Nokia cell phone insured for R10000 with Cellsure.
My insurance was cancelled without my permision nor even notification. For my claim to be considered i had to pay R902. The claim was approved for R7500 instead of R10000.
I asked the permision to use that R7500 in my account to buy a Lenovo Laptop marketed by Vodashop for R10700 and to it up with a payment of R3200. The reasom why is because my son has given me his Samsum Note 8 after upgrading his phone and my laptop is broken.

I need your intervention in this regard: That i be allowed to use the credit of R7500 from my insurance to but the new Leptop from Vodashop.

Regards
Shadrack Lenong
Cell: [protected]
Email: shadrack.[protected]@sanlam4u.oc.za or @gmail.com

Today I went into the Cavendish Vodacom branch in Cape Town to ask for help to load an additional number on the My Vodacom App I was told by an arrogant assistant that I would have to pay but today he would do me a favour - That kind of service and attitude is enough to make me switch to MTN What a miserable and lazy person to have as a payed employee ruining your reputation and business.

Regards
D Broadway
[protected]