CB Telecommunications Vodacom You advertise products which no stock is carried by the franchiser because his insurance cover is inadequate

Vodacom review: You advertise products which no stock is carried by the franchiser because his insurance cover is inadequate

Danile Oconnor of Capetown, ZA

Dec 08, 2023 2:44 pm EST

Verified customer

Featured review

I upgraded my contract a Vodacom bayside mall tableview

The products where advertised on your Black Friday specials

The sales person Chris told us he would have to c if he could source the phones and the watch

He phoned the following day to tell us that because the insurance limit low he could not secure the deal and the store would have to return stick firs

He told us that we needed to pick up the phones as quickly as possible so as to not impact on the insurance limit of the store

He has promised to phone us back and resolve the matter needless to say he has not

I called vodacare and they spoke to him to no avail

I phoned a second time and was told it was being escalated to management who would phone us back

Still waiting ?

The store is trying to get out of the deal which is not ethical

Why advertise what your stores don’t carry?

I would like you to investigate this awful service and advise is of when we will receive the deal products?

This does not seem to be an isolated Case if you look at the complaints listed on their website it would appear this is normal for this store

Do you not have checks on the customer care level and service llevels

Desired outcome: Deliver deal

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