CB Telecommunications Vodacom Cellphone contract - i1008217 (account number)

Vodacom review: Cellphone contract - i1008217 (account number) 1

Flavia Lebese of US

Oct 24, 2023 2:52 am EDT

Verified customer

Review updated: Oct 25, 2023

Featured review

Hi

I am really angry at the service that i have experienced at Vodacom. I received a call from a Vodacom agent last month who misled me on record saying that Vodacom acknowledges that i am paying a lot of money on a small package and that Vodacom is updating packages for most of their customers. I was on a smart small package (which is what i could afford) but was transferred from 600 MB to 2.4 GB and 50 minutes to 100 minutes (at no cost per the agent and that vodacom would reduce my monthly subscription fee). To my surprise, a couple of days later when i check the App, my subscription had increased and when i called to find out i was told it was because of the upgrade (I was very shocked).

One, why do I receive a call for an upgrade a month after i have upgraded my contract, two, is vodacom that desperate for sales that the agents phone and lie to customers, how many more customers are going through what i am now going through. three I have been up and down calling vodacom to fix this issue with no success, until I received a sms that I'll be paying for the illegal upgrade for this month and a change will be effected from next month (how crazy is that). Vodacom is taking chances. I want to know why this approach and if this was not authorised by Vodacom, what is going happen to this Agent as this is a very serious transgression.

For the record, i will not pay that amount as requested and i alerted vodacom very early in the transaction but on one seemed to be in a rush to assist because that is how vodacom operates.

i am going to cancel my vodacom debit order until this matter is resolved and vodacom has provide me with a recon for the past 12 months with the amounts I've paid vs for I needed to pay. once the matter is resolved i will pay the amount i need to pay minud debit order cancellation for this huge inconvenience.

Failure to be assisted, I will terminate my contracts penalty free and escalate the matter to the ombud in the sector.

On several engagements ive asked that a senior manager call me and explain this but keep getting agents with no answers that call me.

my number [protected]

1 comments

Add a comment

PhilipS61

Potchefstroom, ZA

1 complaint

1 comments

PhilipS61 of Potchefstroom, ZA

Oct 25, 2023 9:56 am EDT

Verified customer

Shocking practice - I experienced the same in South Africa and wrote a decription of the caoplaint as well.

Vodacom - legal department testing my patience 13

Vodacom - Bad service 268

Resolved

Vodacom - elite mobile 12

Vodacom - Customer care? What a joke!!! 11

Vodacom - data usage 15

Resolved

Vodacom - service received from vodacom

Vodacom - samsung and vodacom flight center deal

Vodacom - cell phone internet and phone in general not working

Vodacom - blocked contract sim card

Vodacom - the service that I received from vodacare fourways was absolutely appalling 1

View all Vodacom reviews and complaints

Vodacom Contacts

Vodacom phone numbers

+27 82 111
+27 82 111

Click up if you have successfully reached Vodacom by calling +27 82 111 phone number 669 669 users reported that they have successfully reached Vodacom by calling +27 82 111 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 82 111 phone number 495 495 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 111 phone number

15%
Confidence score

Customer Service

+27 821 904
+27 821 904

Click up if you have successfully reached Vodacom by calling +27 821 904 phone number 5 5 users reported that they have successfully reached Vodacom by calling +27 821 904 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 904 phone number 7 7 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 904 phone number

Vodacom Fibre

+27 821 958
+27 821 958

Click up if you have successfully reached Vodacom by calling +27 821 958 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 958 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 958 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 958 phone number

Cancellations

+27 821 7844
+27 821 7844

Click up if you have successfully reached Vodacom by calling +27 821 7844 phone number 2 2 users reported that they have successfully reached Vodacom by calling +27 821 7844 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 7844 phone number 4 4 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 7844 phone number

Sales & Upgrades

+27 821 960
+27 821 960

Click up if you have successfully reached Vodacom by calling +27 821 960 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 960 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 960 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 960 phone number

Vodacom Business

+27 821 940
+27 821 940

Click up if you have successfully reached Vodacom by calling +27 821 940 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 940 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 940 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 940 phone number

Vodacom Corporate

+27 116 535 000
+27 116 535 000

Click up if you have successfully reached Vodacom by calling +27 116 535 000 phone number 67 67 users reported that they have successfully reached Vodacom by calling +27 116 535 000 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 116 535 000 phone number 78 78 users reported that they have UNsuccessfully reached Vodacom by calling +27 116 535 000 phone number

Head Office

+27 80 026 6677
+27 80 026 6677

Click up if you have successfully reached Vodacom by calling +27 80 026 6677 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 80 026 6677 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 80 026 6677 phone number 0 0 users reported that they have UNsuccessfully reached Vodacom by calling +27 80 026 6677 phone number

Customer Support

+27 82 135
+27 82 135

Click up if you have successfully reached Vodacom by calling +27 82 135 phone number 3 3 users reported that they have successfully reached Vodacom by calling +27 82 135 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 82 135 phone number 2 2 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 135 phone number

20%
Confidence score

Vodacom Rewards and Loyalty queries

More phone numbers

Vodacom emails

customercare@vodacom.co.za

100%
Confidence score: 100%

Support

Vodacom address

Vodacom Boulevard, Vodavalley Park, Midrand, Gauteng, 1685, South Africa

Vodacom social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024