CB Telecommunications Vodacom deleted number

Vodacom review: deleted number 7

Tzimema of ZA

Jan 28, 2014 4:14 am EST

Review updated: Jan 04, 2023

Resolved

Featured review

I have had a contract with Vodacom for more than 4 years and I am shocked at the treatment I am getting from them.
Last year I experienced financial difficulties and I was unable to pay most of my accounts on time including the vodacom account. In December my account was deleted and I called in and was advised that I need to go to their Vodashop to have it reactivated. On the 31/12/2013 the documents were sent and I never received feedback from them until I called again only to be told the forms were incorrect and I need to have the re completed. I asked the consultant at the time what i had to do to ensure that I can get the same number. She advised that it normally takes about 30 days for the number to be reallocated or given back to the company that issued the number. Since I had ported the number from MTN I also checked with them and they advised on several occasions that the number was not on their network.
The consultants at Vodacom do not want to assist me with getting my number back and MTN advised that the number has not been sent back onto their network.
I am so unhappy with how this matter was handled from when I called in to get the line reactivated to date.
All I want is to have my number back, whether and I am being told there is nothing I or anyone can do. They had prised me that I would get it back and now they are telling me a whole lot of stories.
On to p of that I now have to pay another additional amount even though I had paid the full outstanding balance quoted to me...

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

7 comments

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Zenande2014

Dawn Park, ZA

1 comments

Zenande2014 of Dawn Park, ZA

Nov 09, 2020 2:32 am EST

Verified customer

Hi. My name is Nokuthula Majola and my number was deleted since the 1st of November due non payment of my Vodacom contract. What i don't understand is why the number is deleted rather that being blocked. I would like to have my number back [protected]. Because i have made arrangements to pay outstanding balance. It just doesn't make sense for Vodacom to delete the number without any warnings.

My current number is [protected]
Email: ncmajola@gmail.com

Bronp

1 complaint

1 comments

Bronp of US

Nov 30, 2021 12:34 pm EST

Replying to comment of Zenande2014

Vodacom is useless I have been fighting the same battle with them and just gave up, no sms, no call, no warning before they delete the number, I will never use them again

Glenys Dempers

1 complaint

1 comments

Glenys Dempers of US

Sep 19, 2021 4:01 am EDT

How as your reactivation of your number resolved? I'm struggling with the same situation
Glenys
[protected]

Irene Kruger

1 complaint

1 comments

Irene Kruger of ZA

Apr 23, 2022 5:39 am EDT

Hi there, I see you advised that your problem was resolved, please could you help and advise how did you get it resolved, who must I phone as I phoned and went into the store and no one could assist? Tnx Irenekirene @ gmail . com

Shawn Northey

1 comments

Shawn Northey of US

May 16, 2022 9:11 am EDT

Im going through exactly the same - i have had my number for more than 15 years. I had fallen behind on my contract and moved to a prepaid. I tried to pay off whenever I could towards the outstanding balance - yet they just deleted my number - no warning, no SMS, no phone call. And its my business number, my business will likely now close because of this! THe idiots on the other side of the line don't even try to assist you! Too bad so sad, goodbuy!

Rene1970

Witbank, ZA

1 comments

Rene1970 of Witbank, ZA

Nov 14, 2022 1:51 am EST

Verified customer

Please assist as my number was ported to Telkom from Vodacom in 2017. I cancelled my Telkom contract as I wanted it prepaid. Now my number has been deleted but on the CRDB database is shows it is active with VODACOM and therefore has gone back to Vodacom but they say it is not there. Was done 2 weeks ago and have been struggling since then.

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Mpho Mofokeng

1 comments

Mpho Mofokeng of US

Jan 04, 2023 3:00 pm EST

I am facing the same thing 😕 and it is so hard to me to retrieve my data… How do I fix this

mphozies@gmail.com

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