CB Telecommunications Vodacom Fibre

Vodacom review: Fibre

Mbalenhle Nyembe of US

Oct 19, 2023 6:40 am EDT

Verified customer

Featured review

Having a service provided by this company is an absolute nightmare and their incompetent support team is even worse! What a of pathetic bunch.

This is the second time in 2023 where my Fibre services get cancelled without my consent nor knowledge NOR AN EXPLANATION!

I raised my concerns and issues with the SM team and they blatantly ignored them. I am not going to accept this nonsense this time around.

1. I asked to be contacted by the manager - I have Not been contacted by anyone - I provided my contact details

2. I want an explanation on why my services were cancelled without my knowledge or consent - this has not been provided and I am not accepting “ We don’t Know “ as a reason - that is very pathetic

3. I was inconvenienced twice this year whereby services were canceled, I had to incur unplanned expenditure on prepaid data because of this company's incompetency - and I asked to be reimbursed for this in the form of a payment holiday - BECAUSE IT IS NOT THE FIRST TIME IN THE SAME YEAR!

They are blatantly ignoring this and trying to sweep this under the carpet like they always do!

I am not going to accept that! I am not going to be taken for a ride by this company like I am not a paying customer. I want the above 3 points addressed immediately! You have my number you know where to get a hold of me

And I now also want a person of contact which my lawyer can speak to!

Desired outcome: To be contacted by the manager, To be given an explanation on why services were cancelled and to be Compensated.

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