CB Telecommunications Vodacom Fibre department

Vodacom review: Fibre department

Noah Rakgogo of Mabopane Pretoria Tshwane, ZA

Feb 28, 2024 12:28 pm EST

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Hello, my name is Noah Rakgogo residing in Mabopane, last year September, we were told that the first 2 months was going to be free but to my surprise they deducted R455.35 in October, then in November they took R600.00 they continue to deduct my money in December they took R800.00, January this year they took R500.51, February they sent me an email that month end of Feb they will deduct R655.35. They keep on deducting the money I didn't agree on, we sign a contract with Vodacom but we didn't choose which contract we want that guy by the name of Thabang the consultant /Gontse said the fibre was R599 and now is R399 for ever an we can cancel any time so before we left him my wife took a picture of our contract form it doesn't have X so Thabang put an X on 24 month contract on our behalf without our permission this guy mislead me so I've been calling this 0821904 they failed to help me they gave this SR [protected] and second one is SR [protected] NO luck when I try to make follow up they say those SR (references) numbers are closed, without me being helped or my query resolved. So now I want to cancel this contract with Vodacom Fibre . Karabo Malete the site manager also failed to help me, so I really need help cause Vodacom rune my life my policies are going to lapse because of Vodacom Fibre Department my ID Number is [protected] Cell Number is [protected]

Desired outcome: I would like the company to cancel my contract without any charge, because the consultant mislead me and gave false information about the product. I wanted a R399.00 fibre contract as I was promised by Thabang.

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