CB Vehicle Repair and Maintenance Volkswagen Atlas

Volkswagen review: Atlas

Rachel and Larry Bennett of Oakhurst, US

Nov 07, 2023 2:07 pm EST

Verified customer

Featured review

andreas.[protected]@volkswagen.de

Sent to all board members already. Thank you.

My name is Rachel Bennett, I bought a new Atlas in 2020. It was a 2019-year model my Atlas is still under Warranty with only 6k miles left and feel that I am being dismissed so that my warranty runs out and the Dealership does not have to help me. Very early on after purchasing the new vehicle I began to have problems and would take the Atlas into the shop so far at least 5 times and waiting on them to schedule a 6th to fix leaking antifreeze again as well as other issues sway bars fixed twice still not correct, I have to ride with windows down or cracked due to the smell of antifreeze/freon, bearings out and replaced with a few thousand miles many and recalls fixed as well as Sway bars replaced twice. Currently on a waiting list to get the coolant leak again needing a rental car while they fix again so I can go to my Dr. Appointments . I will provide you with all documentation from the dealership where they have tried to fix the vehicle. The Thyroid cancer was diagnosed one year and a half or so after I bought the Atlas, they had to remove my Thyroid completely and was told it was not genetic it was due to exposer of something as well as armpits having golf ball size lymph nodes removed. The Dr.s at MD. Anderson is willing to test the air in the Atlas to see if this could have caused the cancer. I have never nor do I never want to get attorneys involved in this whatsoever, I just want my car fixed and to know that it is healthy so that my when my grandchildren are with me, I am not afraid that they are breathing in something that could put them thru all I have been thru. I love the Atlas and have thought about just trading it in but then I would feel guilty for the new owner that they cannot fix the issues that I am having. I hope that we can work this problem out without dragging others in. I thank you for your time and for hearing my concerns. The vehicle was purchased in VW of Conroe Texas by me and my husband Larry Bennett. I will get all documentation together for you to review. If I do not hear something soon from Dealership or Board Members, I will have no choice but to go, see an attorney which I have been advised to do and use the Dr. at the cancer center to do an air test. I will begin to send medical records and vehicle maintenance records. There is much more to this story that I would really appreciate VW for helping me with. Thank you again.

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