Volkswagen
Reviews and Complaints

On July 18, 2017 my husband and I went in to purchase a VW Beetle ( this was after test driving it approx two weeks ago) . My husband and I came in with a check from secu, we had a 2001 VW Beetle to trade in. We arrived at the dealership at approx 4:15pm. The sales rep. Samuel Serio was very nice and informative. He made sure he explained everything. The time came from Christopher Porter ( the person responsible for completing the paperwork and financing) . We waited for a couple of hours, before we sat to close this deal. When Mr. Porter was going over the numbers, he became frustrated when we asked him questions about the numbers ( as the numbers were not the same as the rep. Quoted. Mr. Porter started talking down to my husband sarcastically, then he got up and walked out. Immediately afterward the manager came in and said that he would finish up the paperwork. My husband demanded that Mr. Porter come back ( out of respect to us ) and complete the deal. My husband is a kind respectful person that only wanted clarity with the numbers. I'm sure that if it wasn't for him trying to please me, that he would have walked out without purchasing this vehicle.
Since then, I read several complaints on this dealership. I would suggest that they have customer service training. I had planned on giving Mr. Serio a great review, before dealing with Mr. Porter. We finished this deal at 9:20pm

Hello! We are an American family living in Serbia. We have 6 children. We bought a brand new 2016 VW Transporter this past month in Belgrade. The vehicle had 14 km on it when we drove it off the lot on June 23. After 2 weeks, the Air Conditioning stopped working. This happened on July 5. On July 6 we took it to the VW dealership here in the city that we live, Kragujevac, Serbia. They told us there was nothing they could do until later the next week. Which was unfortunate as we needed our vehicle. We dropped it off the following Monday morning (July 10) and said that we would just leave it there until it was fixed. It is now Saturday, July 15 and we still have no vehicle. We spend 30, 000 Euros on a brand new, yet malfunctioning vehicle that has been sitting in the shop for 6 days. In my opinion, this is unacceptable. We have been promised to have the vehicle back on Monday, yet I am doubtful. While this complaint may fall on deft ears, I feel compelled to let you know the the name Volkswagen, which has been highly esteemed in the past, has completely disappointed. I feel that those in leadership of this company would find my situation unfortunate and would have done everything in their power to expedite the process.

Lease offer: #224639 from Chapman VW in Philadelphia.

My wife and I were offered a Lease/Purchase option on a 2015 TDI ... 36 months ... rebate of $8500 due, I suppose, to age of this new car + the TDI suit ... They had offered $7000 on our 2010 VW Komfort Passat Wagon. The salesperson indicated that the $7000 would reduce our lease payment from 232.21 to 15 and we would have to prepay the whole amount ... essentially the trade + $500. We drove to the dealership (our third trip) and were told "No. A two year option with prepayment of our Trade + $1500." ... We were low-balled at the cost of our time and faith in the dealer.

Lowball offer: 3 Yrs prepaid lease for Trade + $500
Hour later in Shop: 2 Yrs prepaid lease + $1500. ... Residual #'s within $50.

To be frank and simple: This is dishonesty.

Good Day

We have taken our vehicle in a service this morning at Hooper's VW Smith street Durban

Their service in the service area is pathetic

My Husband dropped the vehicle off there after 7 :30 am this morning and up until 9:45 Discussed whether we should go for a normal or major service on the car .. 10-15 Minutes after he spoke to Chester he called VW Back and advised them not to do anything regarding the service he ordered them to stop .. 30 Minutes later they called him back to advise that the service is done already ..

We where been quoted R3800 FOR A SERVCIE THAT is been conducted in 30 Minutes .

I am demanding that where ever they done on that vehicle from time of call with Chester at 09:45 till Now we will not be liable for the cost as Mr Koekemoer ordered them to stop .. and your workers LIED ... THEY TOLD LIES to a VW CLIENT .. to continue on with a service we requested to stop ... and apparently all the MANAGERS At VW Hoopers are not in .. really is that soo .. Doug apparen tly was on a plane flying out somewhere and Mysteriously flew back to take my call ..

This is unethical for such a big brand .

This is lack of customer service . - Lying that the manager is out

And Under No circumstance can VW hold a client under Duress and force them to CONTINUE ON WITH A SERVICE that never began and which was done with an Hour after it was still been decided on I WANT PROOF OF TIME they started on the vehicle .. ..

I want the telephone recording of all calls made to VW 04/07/2017 ..

I`m sick and tired of the Lies and manipulation and VW MAKIGN A client feel as though they lying or delusional AND STUPID . .. and all your manager Doug's can says is I`m sorry that I feel that way, shame, , hmm Ok .. .. every time we take our vehicle to a VW THERE IS A PROBLEM AND SADLY SO WE ASSUMED Hoopers was One of the best, , Doug today has proven me wrong .. shame on him .. lead by example ..

DOUG INSIST THATS THE MAJOR SERVCIE WAS CONDUCTED ON THE VEHICLE WITH IN AN HOUR ...

SICK AND Tired client of VW, WE HAVE LOST OUR HOPE AND FAITH IN YOU..

Volkswagen Connect

I purchased my Volkswagen Vento from Jabalpur in Feb. 2013. I was experiencing a problem from April 2017 that level of coolant is getting drop after few days of running. I was monitoring the level and using the car for short distances up to 80 km for two months. In the mean time servicing was also due so I send my car to Varanasi for annual servicing. There, car serving and some denting work was done. It was informed to me by phone that there is EGR problem in your car but no problem, monitor the coolant level and use the car. When I came out from service center on 24.06.2017, noticed some starting problem some times. Next day after running of about 200km checked the coolant level that was down the same was topped up. After 06 hours I used my car for two KM only. There I experienced starting trouble and car not started. I send the car to Varanasi service center on 28.06.2017 again. I found this feedback from service center that this problem was happened due to faulty EGR.
My question is from service center is that before sending this car for servicing, there was no such type of problem. I think the problem arises during checking of this EGR system otherwise why this problem aggravated after servicing not before. Next this is very costly part. Volkswagen has bear its cost because if in so costly vehicle such an important part got fail then company has to take responsibility for this failure. Otherwise I will think that I have committed this mistake to purchase the car from this company. Same time service center is to be asked why such type of problem was noticed just after servicing.

My name is Brenda Junkin, I've owned VW bugs since 1978, right out of college. I paid cash for a Red Turbo in 2012. It's a stick, which I've always loved and still do love, but want to trade in for a automatic.
I went to dealer in Bedford Ohio where I bought the one in 2012...Again, this is my 3rd VW Bug. And was told they would give me $7500 as trade in. I have 54000 plus miles on my 5 year old car. I've had a few repairs but ALWAYS have gone to a dealer and had VW repair, with your parts for any need. They said it was because car fax said I had stuff wrong with car out of warranty...Fine, but I paid out of packet for VW parts and labor. I'm loyal to VW. I love you guys.
I feel that $7500 is not enough for a beautiful car like this. If it were $10, 000 I would trade in for a new VW...

This is the worst car i have ever owned! I have spent money on car could of bought another, that i should of done! I have put new Alternator, Starter, Exhaust because it caught on fire, Sun Roof came flying out going down highway, and to make things even better the COIL SPRING on driver's side broke going down road and the week before tire blew on driver side front and tore my front left side all up! Don't know what else to do and like to know what i can do with this car? DON'T HAVE THE MONEY TO GET ANOTHER CAR! And put to much out on this car.

After upgrading software as per the instruction my vento is having huge jerk issue when the engine is cooled and white smoke is emitted, it is damaging the clutch plates and gear box, I have visited service center in hosur road for 3times and have dropped car for almost 15days to check and get it rectified but the love and passion about vw has completely getting vanished due to this issue, request you to please help me with permanent solution

To whom it may concern,

On Monday, May 29th I leased a Volkswagen Passat from your dealership at Rick Case Volkswagen in Weston. I had recommended your dealership to a friend who also took out a lease the same day.

We were both very much looking forward to doing business with your company however that was all quickly ruined by your obnoxiously rude Sales Manager, Jorge Lopez.

After going back and forth with negotiating the price he would just get up and leave us for a long period of time and would speak to us in a very condescending way. The only reason both my friend and I moved forward with making the purchase that day was because of your wonderful sales representative Antonio Badillo and Finance Manager Steven Fosse.

Once we finished the paper work the cars were brought to us which was at 11:00 PM however the power seating in my vehicle was not working and I brought the glitch to Jorge’s attention.

He abruptly asked “well what do you want me to do about it?!” Honestly I was appalled in the manner he spoke and treated me. I told him that I did not feel comfortable driving a vehicle that I could not adjust the seat. He began to raise his voice and was very irritable and did nothing to help the situation.

The sales rep Antonio attempted to fix the situation by suggesting I leave the vehicle to be fixed and I asked if they had another model that I could just exchange it as I drove all the way from Miami to Weston, and after a long 7 hour day at the dealership I was hoping to leave with a vehicle.

Jorge jumped in the conversation completely dismissing me and started speaking to Antonio in spanish saying “don’t waste your time she doesn't understand anything and she's not going to listen” unfortunately for him he didn't know I speak spanish fluently and told him I did not appreciate how rude and unprofessional he was being that there was no need for it.

He didn't even apologize he simply denied he said the statement and walked away. Antonio kindly offered to show me another vehicle however he reassured me that the problem would be solved the next day if I opted to leave the vehicle over night and that he would even drive it down to Miami for me.

To make matters worse when I agreed to Antonio’s proposal I returned to the show room only to hear Jorge Lopez mocking me and my situation in front of his colleagues. I immediately asked for his business card and he just sat at his computer ignoring me for the remainder for the evening.

Jorge has no place in your company and I even told your GM, Jason Corkum that if it wasn’t for your great employees like Antonio and Steven you would have lost both sales. Antonio is a true asset to your company, he is extremely humble and offers warm and genuine hospitality. Your sales manager Jorge could learn a thing or two from Antonio.

Steven Fosse was a pleasure to do business with and went above and beyond. It’s sad that both Steven and Antonio had to apologize for Jorge’s unprofessionalism. Antonio made follow up calls to make sure I was completely satisfied with the car, he truly offers 5 star service. He anticipated our needs and went the extra mile without even being asked. You would think that Jorge being the sales manager would be the one to set the standards and example for his team. As long as Jorge remains a Rick Case VW I will not be recommending anyone else nor will I be returning in the future. When I went to pick up the vehicle on Tuesday, May 30th all Jason could do was extend his apologies however I think he could have done better, not even a follow up call or courtesy email.

It seems that all they cared about was the transaction and could care less about maintaining customer loyalty. It's apparent that your company standards and values do not exist at this particular branch.

I have never written a complaint however this was completely unethical and not to mention down right unacceptable. I was told that the General Manager, Sal Seragusa was going to follow up and seeing as I already emailed him directly about the situation I never heard back no received a follow up call.

All I ask is that this situation does not get overlooked and is corrected immediately.

Warmest regards,

Natasha Zarzosa

I purchased a 2004 Volkswagon Toureg about 4 years ago. I have had problems with this car a month after the purchase date. I was told that I purchased the car with 53, 000 miles. The car has completely fallen apart and has been in and out of the shop since I purchased it. The air/heat system went out, the computer to show the mileage went out, the radio went out, the check engine light stays on despite the repairs, the car stalls when I drive, the front lights continue to blow out and now I've been told that the car has an electrical problem and the car will not even start.

I still owe a note on this car and the car will not even turn on. I've had to have the car towed numerous times as the car has been unsafe for me to drive. I need help and compensation. The warranty I purchased did not even help the car, i could not get any repairs will the warranty I purchased, it was a waste of money. In fact, the repair man told me that I did not even need to keep this car. I was told this several years ago. The car sat for one year because I could not even drive it. in other words, this car was not a good purchase. I really need help with this car immediately.

We purchased a 2014 Amarok with 56000 KM in the Volkswagen dealership in the country of Guatemala. Unfortunately, the transmission went off and when we took it to the dealership they said the warranty had expired 2 months before so we will end up with a bill of about $ 8000.00 because they wanted to replace the transmission completely not just what it was giving problems. After about a month of going back and forth, they reduce the cost of the repair to about $ 5000.00 it has taken them a month to bring the pieces from Argentina and we still don’t have the car after about 3 months. The customer service care is deficient and unfortunately their car control quality as well. Very disappointed.

On 5/22 I made appointment for a repair on my 2013 TDI Passat as airbag light came on.
took the car in at 7:30 AM told after calling at 4:30pm
to find out what was wrong they told me they hadn't fixed the problem
wanted to let me know I would be charged when clearly their is a recall
I went to both Managers thinking I could et somewhere
I was told By Dave Schlossen he wasn't interested in helping as I stated i wouldn't return to his store .Mind you I have 3 Volkswagons at home .

Attention to:-

Chairman of the board of management:
Matthias mã¼ller

Board of management:
Herbert diess
Karlheinz blessing
Francisco j. garcia sanz
Jochem heizmann
Andreas renschler
Rupert stadler
Hiltrud d. werner
Frank witter

Dear all,

In the first I would like to put emphasis that this is really urgent and very important to have your back-up!

Before starting I want to know one thing… volkswagen is a well reputed brand, isn't it? so being the head representatives of the board, my question is what are you doing to make sure that all your representative worldwide are abiding by your standards for:-

Providing a complete assured “german” service? as you are well aware till now you have differentiate yourself thanks to your special “lux” and “security” which your brand provides, right?
Your brand, is it still that strong, the image is it? are your representative providing professional and reliable service or customer care to us the buyers who have accepted to purchase your brand though they are expensive? (just for your info already here in mauritius our legal issues are unfavourable to the resident as we have 200% custom duty, but despite same, I have accepted to pay for a tiguan at 1.9m mur – and for your info we have purchased 3 tiguans! with the assurance that we are buying a genuine, reliable and security car…

Ps: al the 3 tiguan were bought in november 2016 – only 5 months have elapsed:

So my answer to you guys is not at all!

The service that we are having here sucks!, #!

Do you know what incompetence mean, well just come over here in mauritius and do an audit with cfao your representative here you will know its definition and even will experience same.

Where to start!:

Well:-

One of the tiguan after a month on the road, something with the airbag was found faulty – cfao took more than a 1 month to solve this issue.in the mean time, we were provided with the cheapest replacement car (in other words they have done a barter of a mango for an elephant)
The second tiguan all the iron which hold the tyres (sorry I don't know the technical term) are rusted, just after 3 months of use! - for your info, my golf 4 of year 2002, well we are in 2017 (15 years already), well till now I never have this issue. so i'm concern with the security and with the material you have used to construct the vehicle – were them as to the standard of a german car?
The cfao “maintenance guy” who for me is just an empty barrel who does not know anything im sure… is inventing lots of stories and bottom lin vis not doing anything to amend the situation.
My car is already more than 10, 000 km, I have contacted the cfao for my first servicing, well till now they have not even take the time to provide me a date. this is really serious for me as this is a proof that they don't care about my security. and this is unacceptable as trust me when my security is in question i'm going to sue whoever I can and trust me this will cause a havoc and negative publicity to your brand and sorry for that as I think you should have done your due diligent to make sure your representatives are abiding by your standards.
I'm not over, now my car has no ac at all! with the heat here, I have to drive without ac as apparently one electrical issue and cfao don't have the part to change the faulty one. I want to know one thing, as trust me me too I use courier like fedex or ups, maximum time is 3 days! but here they are asking me to wait a it can take more than 3 weeks to have the part in order to change same! what is that! are we still in the 60's/70's or what?
So bottom line I should have invested in 3 cheapest cars costing just 300, 000 mur… at least then I would agree to have these cheap issues! what the use of spending on luxury and high security car if the product is not a genuine one?

What I have decided is as follows:-

Until you either replace my car with a brand new one as it is unacceptable after just 5 months to have all these issues with a brand new car! (especially where the security is in question)

Or, to refund me 100% and I will change for another brand where i'm sure they will be worth to spend lots of money with their professional services.

Irrespective of both option, I would like to meet you in person here in mauritius as trust me I will use all the weapons I have which are all in my favour by the way to really, I mean really make this issue public not just here in mauritius, but, to the whole world as we customers are protected by the law and you can't treat us cheap like that. this is called exploitation if not you are stealing from us with your fake assurance of your brand name!

As it is unacceptable for me who have spent so much in your brand and have received defunct vehicles!

Sorry for being straight forward with all of you, put you in my place I have no choice.

Your recent "birds and bees" commercial with it's sexual innuendo is vulgar and highly inappropriate for daytime television where millions of children are watching. I have two small grandchildren I am raising, and don't appreciate having them exposed to these kinds of commercials. As a worldwide corporation I would think you could come up with something a little more family friendly to promote your product. Very dissapointing!

I am appalled! I was watching tv with my kids when this commercial came on. They asked me what was going on with the car. My oldest i'm sure knew what was going on. He doesnt need to be getting any funny ideas from a car commercial! What happened to vols wagon being the peoples car?
Definitely wish they didn't see that. I am disgusted & will never be buying a vw in the future

Please pull this commercial. The implications are more than highly suggestive. I have two tweens that understand what is taking place in the cars. It's inappropriate and unconfortable and sending the wrong message. I don't care if the people in the commercial are married, sex is a sacred act andnot to be on display no matter how "subtle" the people at VW think they are being (which they are not being subtle at all!)

As a father with young children, I find your commercial tasteless and dispicable. I was watching an NBA game with my twelve year old son and it hurt and frustrated me that there are actually people who could care less about the moral fiber of our families and country in the manner that Volkswagen has exhibited I don't understand how your company and its employees could look your families, friends, or coworkers in the face each day knowing that you've endorsed such immoral behavior u

Because of your vulgar commercial the birds and the bees..I decided to get rid of my Volkswagen, traded it for a Toyota ( who's commercials aren't vulgar). My four sons also traded their VW'S as did my sister. We just are so upset about the vulgarity of the commercials now a days that the only way to convey this to companies is to boycott their product. I'm very happy with my new Toyota.

Terrible terrible terrible customer service from the dealership all the way to volkswagen customer service line. I will never buy a car from them again which is sad because I really like my tiguan and I want out of my lease! Terrible service! I will never recommend ganley westside volkswagen to anyone or volkswagen because of the customer service from their complaint line. No empathy

As a mom to 3 young girls, I am very disappointed in vw. These highly sexual "birds and the bees" commercials have aired on daytime television for all american children to see. Thanks for looking out for the innocence of our children, vw! I wish to be the one to explain the "birds and bees" to my own children, at the time that I deem right. My daughters do not deserve to have their innocence influenced by a t. V. Car commercial. Vw will never have our family's business!