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CB Vehicle Repair and Maintenance Volkswagen vehicle accessories and spare wheel stolen
Volkswagen

Volkswagen review: vehicle accessories and spare wheel stolen

E
Author of the review
9:00 am EDT

Have a tsi 2018 model the car that has had all sorts of call backs from seatbelts to handbrakes and now the car its self gave a stop start error this is a 2018 model vehicle and its giving problems already.

As if thats not enough when the car was towed away I called at 4:45 the car was only taken at 8 pm I missed my ride and walked home got home after 10pm as if that's not enough for 2 days no one knew where the car was. I called vw northcliff where I asked the tow truck driver to take my car and they didnt know after all sorts of promises from the work shop manager and the principal they couldnt find my car I had to locate my car myself and when the car finally found it was in braamfontein.

I specifically asked for it to be taken to northcliff. The car was fixed after a few days and I had to make the unwanted trip to braamfontein.

I found that my spare wheel had been stolen I told the mechanic about this and he said their form said there was no spare wheel we looked at it all the ticks on the form where carbon copies except for the part that says that I dont have a sparewheel that was written in oen but one could see the carbon peace showing from under the words no spare wheel I asked who normally signes for the car and he said the workshop manager and when I asked for him to becalled he was sitting there and gave me one looked and told the mechanic to deal with me, mechanic came back and said he is unavailble and I should log a complaint.
I asked "so I must use my own resources to logg a complaint why dont you guys logged" the guy said no you must log it. We found that the signature that signed for the car at reception was not that of a manager but that of some unknown person. The mechanic agreed that he could see he tick that they attempted to write over and that the person who signed for the car was not the manager.

I later discovered that my back board swapped out replaced with a old woolie back board, my carpets were also swapped out I also believe my battery was swapped out with another no.

One knows where my wheeel is and what happened to my things are the initial doc filled out by the towing company says that all these things were there but when the form came to vw the details were amended with another pen and the manager that normally signs for the car didn't sign for this car. Someone unknown did as per mechanic.

The car has grease stains on the inside after repaires honestly for a company that has number one customer service this is really first class sucky service I really don't want this car anymore if these guys can fetch their car back id be very happy to give them their mixture of plastic and zink back the car sucks.

A guy names cruz investiages and gets back to me to tell me that I am lying that when the car was towed away the document showed that there was no spare wheel I am very disapointed and asked for the number for the ombusman and the feedback in writing this im still waiting for cruz still hasnt provided the email feedback that he has promised probably just another part of the vw group service thank you vw.

Update by Ezra.j
Aug 23, 2019 5:10 am EDT

The guy named Cruz called me again i asked him for the number for the ombudsman again and he still hasnt sent it and the service failure continues.

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