Vyve Broadband’s earns a 1.0-star rating from 23 reviews, showing that the majority of customers are dissatisfied with service.
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Check your bill for fradulent charges!
Check your monthly bill. My services were automatically transferred to this company from Frontier. I reviewed my monthly bill and I have been paying $42 per month since September 2023 for cable that I don't have. When calling customer service, they advised me that they have a policy that no statements are adjusted beyond 30 days. I was advised that their policies are available on their website and are published once yearly on a statement which was changed to August this year. Prior to the change, it was printed on their April statement. Considering my services began September 2023 and they changed the month which this policy is posted to August this year, I never received a statement with this policy published nor did I receive these policies when their company took over the internet services. So, beware of fraudulent charges for services you may not be receiving.
Vyve Broadband Complaints 22
Vyve cable TV service
Friday, 01 Dec 2023, 1940 hours in Moses Lake, WA, USA. Vyve TV Cable service suddenly stopped again. Error code displayed on my TV: S0a00. No channels available. Sent texts to employees Jeff, John, Abe and Marion (employees of Vyve TV in Moses Lake) to notify them of the outage. My address: 9197 Albert Way SE, Moses Lake, WA 98837. Phone...
Read full review of Vyve BroadbandInternet
Good evening, I’m contacting you in frustration about my service. I am on a 1G service. Ian paying for this service and have been a valued customer for years. Without further personal feelings, I am curious as to why my internet is only pushing 200 MBPS and lower only? Most of the time it will drop off to no service and can only pick up at a slow pace? Please help identify the issue.. Thank you, I’m inNew Tazewell, TN. 37825. Minton Hollow community.
Desired outcome: Resolve the issues please.
Vyve cable maintenance tech
On Saturday 9/16/23 my internet suddenly went down at about 10am. Despite resetting my modem and router, I was getting no signal. I have Community Cablevision, not Vyve, but there was a Vyve boomtruck down the street. He apparently found it easier to cut my internet cable and pirate it for Vyve than to repair or replace his own cable. I called Vyve customer service, told them what had happened, and they told me that they were, in fact, at the address replacing cables but that I'd have to call Community Cablevision to get it repaired. I told her the right thing to do was to send the tech back to repair what he'd damaged. She transferred me to Community. (She basically hung up on me). Tried to call back but couldn't make it back into their system again. I did some digging... saw the hundreds of complaints, and saw that Vyve wasn't even BBB accredited. That explains alot. Now my kid can't do her homework.
Desired outcome: Return to fix what they've broken. If not, I'd like to warn others of their complaint history with zero resolutions and lack of BBB credentials
Is Vyve Broadband Legit?
Vyve Broadband earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Vyve Broadband. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Vyvebroadband.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Vyvebroadband.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several mixed reviews for Vyve Broadband have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up Vyve Broadband and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Vyve Broadband has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 22 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Vyve Broadband. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
internet
it started in july and they reached out to me to tell me it was fixed. then august 2 they issued another work order and since then the internet has gotten worst and worst. september 5th i was informed it would be fixed within 48 hours,still don't work.this morning i received a message at 8:58 a.m. saying they would be here within 9 minutes, it is now 4:07 and still noone. i have told them if they call from an 855 number i cannt receive it. since 11 a.m. this morning i have rebooted my modem 21 times over 200 times this week what do i need to do to get it fixed, you don't seem to have any problem taking my money each month and each month the service is worst than the one before between my wife having this account and me taking it over we have been with this company 40 years (you are the third one to by it out. my name is robert and i would like to hear back from you although i know this won't happen
Desired outcome: getting my internet fixed to where i can depend on it
Internet
Over 2 days of no service, constant runarounds, no date on fix, no explanations. We have had your service for a good while and this past year has been absolutely unbearable. Every other day your lines get cut, outtage reported and stupid long down times. I have a business to run and if this the reflection of the way you treat long time customers then we are done with you in fairland Oklahoma. We're always on time with our end of the deal, why is you have priorities with new over existing customers? No issue getting a new customer running but ignore longtime paying ones is a stain on integrity as a business . My wish is that we can have our services restored or a fair explanation to why u take our money and can't provide the service? Can I stop paying you and still get the service? Will discounts be applied to our bill reflecting the consistency in lack of services ? Will it be more than 10 dollar credit to insult your customers? Truthfully this can all be avoided with transparency , clarity and just all around business intelligence and integrity. Over 60 hrs no service is ridiculous.
Desired outcome: Maintained services and credited currency for lack of paid for and promised services
Vyve internet
Ive been having troubles getting fast speeds at my house. I am paying for one hundred mgb per second. I'll get that speed of internet for a month then it'll go down to under one mgb per second. For over a year I've had vyve technicians come out and service my modem ( provided by vyve), wire connections in the ally and at the back of my house. They have worked on all of the mentioned above multiple times. The last time the technician was here he blamed the poor quality internet on my outlet not being grounded. It had an open ground. I have fixed that outlet and yet still I'm having trouble. I'm at the end of my rope with vyve and I am switching providers. I think I have been more than patient enough and nothing has changed. Im ready to put this provider behind me and never think of all this trouble again!
Desired outcome: Switch providers
Internet
We canceled our service on May 1, 2023, and returned the equipment May 3, 2023. My husband called Vyve to confirm they checked our equipment into the system, as I was never given a receipt. Vyve confirmed they received our equipment and proceeded to tell my husband we will be charged until the end of May anyways. My husband asked why? Vvye stated because that was their new policy. My husband stated we never received anything about a new policy, nor did we ever agree to that 7 years ago when we signed up for Vyve service. Needless to say this was a lengthy conversation, and finally the lady he spoke to agreed to remove all the charges. Well we received a text message today that our invoice is due. My husband called Vyve and was told we either pay it or get turned into collections. VYVE will not honor their word, they agreed to remove charges to get him off the phone, with no intention of removing the charges. Not to mention all the down time they cost me. I work from home and the internet would go out frequently.
Desired outcome: Remove the charges for services we never received. That's just wrong to charge someone an entire month for services never received. We were good customers and NEVER once paid late, and this is how a good customer gets treated?
Adding/charging me for service that I don’t have!
I have been with Northland, now Vyve cable, internet and phone service for years and lately with all of this broadband expanding going on my bill have skyrocketed up to almost $200.00! This is a rip off company, because they know that they don’t have any other competitors in this area! Upgraded my tv package and I don’t even get those channels in my home.
Desired outcome: Do fair business practices!!
Billing
After being a loyal customer for MANY YEARS, I turned my equipment in on 12/2/2022 due to such bad service with Netfilix and Amazon buffering WAY too much!. My billing cycle runs from 11/22/2022 - 12/2/2022. Vyve is trying to charge me for a FULL MONTH OF SERVICE even though I turned in my equipment on 12/2/2022. You are claiming they can do this because of "block billing". That's BS. How can you charge for services NOT rendered? I switched to Dish and AT&T and haven't had a single problem with buffering! All I am asking is for a prorated bill.
Desired outcome: A prorated bill for the services rendered from 11/22/2022 to 12/01/2022.
Internet
I have vyve broadband internet and I pay 110.00 a month for 500 mps. My internet is always down and when I chat with someone they have poor customer service. They keep pulling up wrong acct and the internet went out in the middle of my daughter homework which she will fail and Kathy the vyve rep doesn't care and the earliest she will set up a tech is 2days I am so pissed that my daughter will fail her homework and vyve won't even give me a refund for not having internet for half the month
Desired outcome: I want my internet fixed asap and a discount
Small xstream boxes that go with dvr system
Have had two of the small Xtream boxes for several years along with the main DVR box. They do not stay on for more than 1 hour. You get a message to push live tv or enter if you wait then the TV has a message and there is no picture until you press the live tv or enter button. They have either a firmware or software issue. We have had Vyve for several years and technicians have changed out boxes several times (each box has the same issue). We are told that this is normal. As a system engineer, I do not understand why someone would design such a device nor do I understand why a company would accept this type of device with this issue. Not able to put small children or individual who is handicapped in a room to watch a TV show.
Desired outcome: fix software/firmware issue or change devices.
internet service
Our internet is thru Vyve. It is extremely unreliable and drops service constantly. The cost is outrageous for the lack of service that we receive. I would not recommend this internet provider to anyone.
Desired outcome: Better service/ reliability
all of it
I pay 200 a month for the absolute worst internet and tv ever. i seldom watch tv due to working but if i pay a company 200 a month i expect top notch service. i live at 805 hill st waycross ga 31501 and im tired of broken networks, shows are always blurry or just stop. my upload speeds just drop completely all the time. and i have proof, the4 techs dont know their head from a hole in the wall, and you just keep raising prices every month. ive had it (and my entire neighborhood has had it with as well, you are the topic everyday on our faceboook page. about how youre down, or the terrible service you provide... Do something about it, or im going to cancel everything .. its complete crap.
Hijacking CBS network
I've been with Northland Cable for 9 years, and even though it's been..OK..at best, it's basically the only game in town for a cable/internet provider. The internet has always been slow, and goes down with the slightest weather anomaly. The cable box has had to be replaced several times, usually going out on a weekend when no service was available. Now..Vyve (Northland, or Dish..or whatever it is now) has hijacked the CBS network for over a month now. Jeez..how long do negotiations take for God's sake. I downloaded CBS All Access, CBS and CBS Sports. All worked, albeit watching the show the next day. Now it seems Vyve has figured out a way to block access to that, too. I am one VERY angry subscriber! Get it together and get this taken care of! If there was another cable/internet provider in this small town of Sandpoint, Idaho..which there doesn't seem to be, which Vyve in turn uses to their advantage, I would jump in a heartbeat. Disgusting customer service.
Desired outcome: Restore the CBS network without an additional charge or monthly cost
Customer Service
As of recent I've been routinely denied service by your Westlake La branch for a medical condition. As such I am writing you in an attempt to resolve same before litigation.
You recently adopted a "Mask Only" policy for within your local establishment. Unfortunately I'm unable to wear same for medical reasons. I try and stay out of the office because of this new policy, but my modem is acting up. Anyway, I walked into the establishment and explained that I'd like to exchange the modem for another. The lady behind the counter whom identified herself as Shala confronted me about the mask. and handed me a disposable one. I explained that I had a medical condition but she persisted, I then looped one mask hoop over one ear, pulled it out straight, turned my head so the mask was facing her but my face was facing the wall and proceeded to try and resolve the modem issue, She still persisted on the mask so I said I understand your policy and I'm trying to comply as best I can, but I'm unable to wear the mask. I then said I'll wait outside the front door for the replacement modem so as to comply as best I could. After a few minutes outside I open the door to see her waiting on other customers. I asked her why she is helping others and not finishing my transaction and she replied I left the counter. I asked for a manager and/or supervisor on duty and was told there aren't any. I asked for a complaint form 3 times and was denied.
As such it is my understanding that all Businesses are required by Law to make accommodations for your disabled customers and I received nothing but rudeness and denial of service. As yours is the "only" wired internet in my city due to "arrangements with the local city counsel" I have no choice but to address this matter with you today.
Desired outcome: policy changes allowing those unable to wear facial coverings to still be able to do business with you. a drive thru even would work.
Telephone services
I was charged by Vyve for more than 36 months for phone service for my business that was not provided. I initiated the service and provided my bank account number for automatic withdrawal for my phone service as I do with my Vyve internet accounts. My phone number was never ported correctly and would not work so I cancelled the services and went back to AT&T. Because I have several accounts with Vyve, so didn't realize until much later that I had overpaid more than $1, 600. I have spoken to the loyalty department many times and to the supervisor in the business section. Every time I am told they will call me back and no one ever does. I am a very busy person and it takes at least an hour to get to the loyalty department. They have agreed with me that the number was never ported and I received no services. I do automatic withdrawal for utilities because I trust these companies won't take what they are not owed. I've learned a very valuable lesson.
Desired outcome: Refund
Account activated without permission
I contacted Vyve broadband to suspend my service prior to leaving town for work for a 5 month project. I was informed during this conversation that my account had been suspended and would be reinstated when I called to re-activate my service. I called 5 months later to re-activate my service and was informed that my account had been re-activated without my permission and a bill was due in the amount of $348.22. I have contacted the company on several occasions concerning the issue, I was told that I would be contacted and I have heard nothing from the company. I paid the bill in question in order to have internet upon returning home to complete reporting for work. The bottom line is that I did not request or approve my account to be re-activated.
Desired outcome: I would like my account to be credited the full amout of $348.22 as the mistake was made by the company in re-activating my account without permission.
Overall customer relations
There are alot of mistakes in the way customers problems are dealt with the inability to communicate with the person that can understand and resolve their problem. Everything about your online login is far too complicated for someone already irritated to deal with. And for the sight or hearing impaired almost impossible. You have the makings of an awesome company. I was in retail management for tandy corp. For 20 years along time ago and knew mr. Tandy personally back in the day when the customer was treated as our most valuable asset. They where not always right but made to feel that they where. I hope you find some of this helpful. Thanks.
Hello David
I have reviewed your complaint about your experiences with using the internet while sight and hearing impaired. I have taken a look at the website in question and found that the login process was very simple! You just type your email, your password, fill a captcha to prove that you are not a robot, and then put in your two factor authentication into the box from your phone after verifying your email. This is a very standard process today!
Perhaps Mr. Tandy could help you fill this out next time?
I hope this helps!
internet
The internet was down almost every day. I have only had it for 2 months and every time that I have to get a tech out here, it takes a full week. I wanted to cancel since it isn't working for me and they said the cancelation fee would be $3, 000! I am floored. I have a small business and can barely afford their terrible service but I can not pay that and three grand to get out of it. You would think that because I had so many problems with their service that they would be apologetic for their failure and wave the fee. But no
internet/phone service
On February 12, 2018 I was supposed to have internet and phone service installed for the second time with Vyve Broadband. Twice I have been promised internet/phone service only to be told by an unprofessional installer that they would not deliver the guaranteed service. My frustration stems from being promised service twice. Our home is within the service range for Vyve, and they have service on the east side of the creek to the last house (which is past our residence) but refuse to provide to our location because of 600 feet.
I have requested this matter be escalated with the contacts I had at the company and I have not had a response. I have filed a complaint with the Better Business Bureau of Oklahoma. I will continue to present complaints with as many outlets as possible.
I feel my request is simple and it is a revenue stream for your company.
Account #359338
Overview of Vyve Broadband complaint handling
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Vyve Broadband Contacts
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Vyve Broadband phone numbers+1 (855) 588-8983+1 (855) 588-8983Click up if you have successfully reached Vyve Broadband by calling +1 (855) 588-8983 phone number 0 0 users reported that they have successfully reached Vyve Broadband by calling +1 (855) 588-8983 phone number Click down if you have unsuccessfully reached Vyve Broadband by calling +1 (855) 588-8983 phone number 0 0 users reported that they have UNsuccessfully reached Vyve Broadband by calling +1 (855) 588-8983 phone number
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Vyve Broadband emailssupport@vyvebb.com100%Confidence score: 100%Support
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Vyve Broadband addressReckson Executive Park, Four International Drive, Suite 330, Rye Brook, New York, 10573, United States
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Vyve Broadband social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 05, 2024
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