Warby Parker
Reviews and Complaints

I heard a lot about Warby Parker, they are quite famous and I decided to try them. To be honest I expected high quality but as a result I was extremely disappointed with everything.
Glasses are very important part of my life, I wear them everyday and I want them to be good looking and of a high quality.
When I received my glasses I wasn't happy, they did not fit, frame looked cheap and was too wide. I tried to get a refund but they refused and offered a price off on my next order. I will not make the same mistake and will not buy from them again!

I have ordered a pair of glasses from www.warbyparker.com and when I placed my order I sent them a prescription which I received from my doctor.
When I received my order I couldn't see anything through them!
I contacted Warby Parker customer service right way and asked for their doctor. They said that he wasn't available and asked what was wrong. I explained that glasses were way too week and made wrong and asked them to fix everything.
It took me three months to get the correct glasses. All the time I heard nothing but empty promises and lies. No matter how many times I've asked for a refund they refused over and over again.
Finally I received the correct pair and I'm glad that this nightmare is finally over. I would not recommend Warby Parker to anyone!

I have ordered a pair of glasses about a month ago and did not receive anything yet. I contacted Warby Parker customer service and spoke with their rep about my order. They claimed that they sent me a notification that my order was cancelled and that they asked me to contact them as soon as possible. I never received any messages from them and had no idea about my order being cancelled!
I said that I want my money back and they refused.
Don't trust Warby Parker and don't order anything from this website!

I have ordered glasses from Warby Parker. My ordered included lens and frame. When my order arrived one lens was damaged and there was a big scratch. I immediately contacted Warby Parker customer service and asked them to fix it and they said that they can't change only one lens and that I need to buy a new frame as well! Well, it was their fault and not mine but they turned my life into a real nightmare. What a terrible company!

I made an order and then received a message from Warby Parker with an offer to buy more expensive lens. My order was on hold until I responded to that email. I actually did not even checked my mail for days, so I had no idea that my order was on hold. After I told them that I didn't want more expensive lenses they said that my order would be shipped right away. That was at least three weeks ago. Few days ago I contacted Warby Parker customer service and their rep told that my order was cancelled. But the most interesting part is that no one bothered to reach out to let me know that my order was cancelled. It’s been two days now and still no information about the refund. I don’t know what to expect from them. I hope I’ll get my money back.

I twice ordered from the website www.warbyparker.com. I was really upset, ‘coz I choose the glasses and proceeded to pay, but the price on the website didn’t match with the price, which they took from me. Their customer services didn’t work and no one replied to my multiple emails. As well as the quality of glasses was bad. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.