Waste Management [WM]
Reviews and Complaints

I am a customer of waste management & have been for the last 9 years. There was a random charge on my last bill of $18.48, I didn't look at my bill closely, so paid it. On my latest bill the random $18.48 has been added again. I phoned wm today (08/19/11 - spoke with a customer service rep, then stephanie floor lead/supervisor) they told me it was their mistake & they couldn't explain why it had been added, but I have to pay it anyway & they will then credit my account on my next bill. I told them I cannot afford to pay the random charge/mistake then to be reimbursed in two months time. I was told if I do not pay this random added charge again, I may incure late fees! After hearing this I asked if I could speak with a manager, only to be told that the manager had just gone into a meeting & will only repeat the same anyway. I'm outraged that I have overpaid on my last bill and now have to overpay on this bill when I can't afford to.

Waste management is increasing all of their rates and fees again! You can call for a price rollback before you pay your invoice and therebye "accept' the fees... If they say you can't get a rollback tell them you have a new hauler (reliable haulers in almost every area almost 40% cheaper than wm!) ask for a manager and tell them if they want to collect liquidated damages to go ahead and try.. They will just pick up their can leaving you with room for your new less expensive hauler... Increases in fuel environmental and recycling fees are a breach of your contract and any base rate increase before your annual contract date!

On friday, september 2nd, 2011 I called waste management of alameda county, in the city of oakland california, to start garbage service for a duplex I had just purchased. The account was opened and the garbage containers were supposed to be delivered to my tenants on monday morning sept 5, (garbage pick up day) when monday came and no containers were delivered, I called and was assured that on on tueday sept 6 I would get the garbage containers. When no containers arrived on tuesday I called again and was told that for sure on wednesday they would be delivered. When wednesday came and no containers arrived I called and spoke to supervisor carla who assured that the following day thursday I would get the garbage containers. When thursday came and no containers were delivered I spoke to supervisor trina and her supervisor amy, who said that route supervisor was out delivering the containers and that my address was on the route. Today is friday and I still dont have trash containers for my tenants. They moved in on the 1st have paid their rent and I cannot furnish a garbage container for them even though I opened the account on time. I have tried to complain to the wm's home office in houston texas, I have tried to put a complaint in the city of oakland, who is really at fault because they have created a monopoly in the city and there is no other company to go to.in the internet I have read all the horror stories related to this company and feel blessed that my story is not as bad as theirs. What can you do for me?

I just found out that this company has been chrging me for an extra trash can for probably the past 8 yrs. They use to charge me in a lump sum but recently the billing system changes in the city of south gate and now they break it down, which is when I noticed the fraudulent charges. I contacted the compnay but they have told me that they can only refund me for 12 months. They told me but they have not given me a credit. I am thinking of taking them to court. Any thoughts?

Waste mgnt did not pick up my green bin for two weeks, I called and they said sticks were were sticking out. My green bins go empty 80% of the year. These union workers need a smack upside the head. when the rest of us are out of work and they have their fat contract but won't make a little extra effort they are making a big lazy mistake. Because when they go up for a bid for the next contract I will make sure they don't get considered.

I rented a dumpster from waste managment for what was supposed to be eleven days, april 16 to april 26. The dumpster wasn't deliverd on the 16th, which was a friday. When I called to complain, I was told to call back on monday, becouse it was after normal buisness hours. The local office was only a few block away, so I drove by to see if anybody was there, which there was. The guy I talked too said told me I wasn't in their system to get a dumpster deliverd that day, even though I had a reciept showing that I was indead supposed to get one.
They sent someone out the next morning (saturday) to look at my property, and told me there was no way they could put the dumpster in the driveway, but they could leave it in the street if I had a permit from the city, which I couldn't get untill monday. So I finally got my dumpster 3 days late, and they they did manage to pick it up on time, but there's still the matter of the three days I paid for but didn't get.

Stay away from this company if you want a better life. Don't sign a contract with this company, or you will be locked forever since it requires you to send a termination letter between 90days to 120 days ahead of time if you don't want to renew your contract, and you know what, majority of people will forget after three years. If you signed a contract or the contract gets automatically renewed and you forget to canacel it, you will end up paying six months' liquidation damage (what is that?) if you want to terminate the service.

This company renewed our contract without a proper signature and on top of ir increased our rates even though they claimed we are under their contract. How does that work? Don't allow any employee to sign anything for waste management as you may be stuck in a deal you don't want.

Waste management is a bad trash company to be with. They took us over becasue tri-state went out of business and we never gto a letter stating they were taking over. Second bill with them and my fee with from $73 to $95 for once a week pick up. I call to cancel and they say they will give us a the same or better deal if I didn't go with allied. So I said fine. As of sat 9/19 I get a bill for another $95 and then today 9/20 I get a suspended notice for 20.01. They are liars to there word and its sad for a trash company to be like this and I will spread the word to never use this company ever.

I tried to cancel our waste management contract last summer and they said we had automatically rolled it over another 3 years by not responding to them so we had to wait until this year. I just tried to cancel. You have a small window to cancel and I was a month late to notify them that we wanted to discontinue service with them. We are now stuck with them for 3 more years. They get you to start their service with cheap prices and continually start charging more.

If you have waste management of pennsylvania hauling your commercial trash they have breached their contract with you multiple times. their "annual" price increases are more frequent than annual and go way above what their terms indicate as cpi or cpi +4.in fact its 9% or more. also they calculate their fuel surcharges on top of all other surcharges which inflates the price even more. they charge a "recycling maintennance offset fee" which was supposed to make up for a low commodity market which has since recovered but gues what - the charge is still their, yet another breach of contract. they are 25-40% higher than other haulers. best thing you can do is get pricing from another hauler, stop paying the wm bill. they will make collections calls and threaten you with "liquidated damages" but in the end they will just remove the can.. they are losing $250, 000 a month due to their pricing. they care only about meeting wall st. goals and getting management bonus by charging their customers as much as possible and hoping you pay their inflated bills.

This is a complaint letter about their company and employees.
On, wednesday january 5 of this year we had a very late truck come to pick up. We believe it was the greenery truck. Later, when we went to turn our water on in the sink there was no water. We, called helix water district to find out what was going on? Someone later came out and checked. There were very large tire tracks over our water meter at the corner of road. It had been broken and a untold amount of water had been flowing down the main road. Because, it was night and we couldn’t afford to pay plumber’s emergency prices we went with-out water. We had guests staying with us. No water for showers and what was worse was we all had to use non-flushing toilets. The next morning I contacted a landscaper instead of a plumber to try and save money. We ended up being with-out water all day.

On, friday january 7 I contacted waste management. It turns out a neighbor saw the truck. I was transferred to a supervisor by the name of — . He couldn’t come out to see it friday and my husband had doctor’s appointments on monday so we made arrangements for him to come out tuesday january 11. He said he would call before coming. We waited until the afternoon. I called waste management. I left a message on his voice mail - no phone call. I waited another 1 ½ hours called back and I was given his cell phone number. He acted like he didn’t remember talking to me but said he would be over. Waited until the evening with no phone call or visit from him.

So, our water meter was ran over, over a week ago. We are being ignored. We had to pay to have it repaired and we will have to pay for all the wasted water because it was on our side of the meter. We wasted two days because of it. And, we also had to suffer the embarrassment of having our company use the bathroom on top of each other. Then we are ignored on top of all of this!

Respected sir,
I want to inform you that I am anil kumar, a scheduled caste (sc) category worker (heavy load driver) in the above mentioned company i.e. a2z waste management (moradabad) pvt. ltd.
But now they have dismissed me from my job because of an acciddent which was happened by the carelessness of the helper not by me.
I was really not at fault in this accident, you can even check this out also. I have told this to them also and requested many times but they are not giving any response or answer.
Sir, I am a married man with a family of four. so, I am in a great need of this job for my daily expenditure as I am not having any job this time.
Sir, please take my request into your account and take a right decision for this so that I could get my job back as soon as possible.
Thank you.

I finally got tired of the poor service from waste management and decided to switch to another waste hauler. Just trying to contact them to terminate their service was a nightmare... I wound up on hold for a really long time before I could talk to someone. My containers were not picked up on the day they were supposed to... And i've been hit with a $25 bill for them to not pick them up! Two phone calls ended after I was on hold for so long I had to go attend to other things. Today I called again after receiving the letter about the $25 bill. Spent a long time on hold waiting to talk to a nice lady who basically told me nothing. She offered to put me on hold again. (!) I explained i've been on hold a lot with waste management and would she just call me back to let me know when the (full and now smelly) containers would be removed... And how the $25 bill would be resolved. I'm still waiting for her call. (now I know why waste management containers have pretty much disappeared from my neighborhood in favor of those from other companies!)

We moved into lewisville almost two years ago and received a bill for garbage pick-up. We had our garbage container hit by a car and have tried to get a replacement. Finally, my husband called today and was told our account was suspended, our garbage would not be picked up this friday (they pick up on wednesday) and we were completely confused. We called lewisville and were told that they pay for our garbage pick-up and we never should have received a bill from waste management. This company is either dishonest or completely incompetent. I think, with all the complaints out there about waste management, we should all join together and sue this company. I doubt they will refund their fraudulent charges. I will check back to see if others wish to file a "huge" group suit against this company. They should not be in business.

I made a payment through their website and received a confirmation number and all. They neglected to contact me and say that they had a problem with the payment or even a simple call about the past due bill. Now they want 2 months up front which is $162.00 and they still won't pick up the garbage till the next pick up day. Nothing but problems with this company in oregon, however they have a monopoly on the city I live in so you're screwed for better service. So now i'm forced to start loading up my trailer and taking the garbage in myself, because I just can't take the # anymore!

Waste management is one of the worst companies I have ever had to deal with. I bought a new house, and called them to ask about prices. After asking me a few "standard" questions (name, address), they told me that getting their service was mandatory. Next they told me that since I had purchased the home in november, they were going to charge me for the last quarter of 2010 even though I had not moved into the house until february 2011. I told them I didnt even have a garbage can, and they told me to leave my bags by the road. I told them I would not do that. Their exact words were "someone must have stolen your garbage can"! After talking to numerous people, I finally got a supervisor on the phone. She told me they would see about fixing my bill to not include 2010, and they would get me a new garbage can. Two weeks later, I finally received my garbage can. As others have said, they dont pick up on scheduled days. They left boxes that would not fit in the bin for two and a half weeks, before I had to call them and tell them to pick them up. Our neighbor is never home, so he doesnt have trash for them to pick up, but they will sit in the road, and honk thinking that will get him to bring out his trash. I pay all my bills online, but their site is very misleading. To create an account on their new system, you must opt out of paper billing. I also received a "notice of potential interruption of service" on april 6th, for not paying the april, may, and june quarter. I had already paid this bill.

I would say "do not use this garbage pickup company", but since it is mandatory, I guess we will all have to grin and bear it. I did not think that this sort of mandatory service was even legal, but hey, what do I know?

What a joke of a company! There have been countless complaints coming out of this branch (all mostly about the same person) but yet nothing is being done to fix it instead the hard working employees that do the hard work are been told that the monster causing all these problems is an perfect employee (wonder who's bed her shoes have been under?) a few examples of this... One previous employee found that his baby's heart was no longer beating (the mother was mid term in the pregnancy) and that the mother would have to deliver the still born... Needless to say he was refused time off! Doesn't wi have some kind of funeral leave that is madatory for employees when it comes to the death of a child or any other immediate family member? Why was he told that he had to finish his route before he could leave the day he found out? Also why was he not granted leave for the next day when the stillborn was being delivered instead he was threatened that he didn't come in or if he left early he would be terminated. Only imagining he state of mind at that time I can only assume that it would have been somekind of life critical rule to not have him on the road driving one of those huge trucks. The payroll is another joke... Why is it when you work a full week you don't get a percent for 3 out of the 5 days... Only your lowest percents show and give you such a joke of an average that you are getting paid the same if not least than your base pay? And than you question why this happens and you checks get smaller and smaller for the next couple of months regardless of the hours work? Or how you can have 2 weeks with the same hours and percents but the pay is almost $ 200 less! And all they can tell you is that payroll doesn't understand the formula as to how they pay you so they can't explain it to the employees... I can explain it... Cover up to make the head guys more money! So many more examples I can't even being to list them all... All I have to say is that waste management of fond du lac is a horrible place to work for and heater makes it unbearable to be there... It hurts not only their employees but their employees families too!