Watch Repairs USA
Reviews and Complaints

I sent them a Gucci Twirl watch bracelet only, as the dial had fallen out.
They said they sent the watch to the Gucci factory as they did not carry Gucci parts.
Several weeks later they sent a very detailed estimate of over $1500. to repair the watch ...which
included much more than was needed... I only needed the dial to be replaced. The watch sold originally
by Gucci for $950.00 and I had purchased it for about $700, so there "so called repair" would have been
more than double the cost of the watch. I can not understand how they could possibly think a customer would
accept such crazy and unfair treatment! I have not been able to contact them but hope that they still may
just replaced the missing part for a reasonable price...

sent my eclissi watch in .. all it needed was a pin.. a spring bar its called.. they advertise they had the parts.. two months later i get a email they cant get the part... that took 2 months.. then i have to pay 13.00 to get my watch back.. 13.00 for a watch to be shipped to a location less than 100 miles a way.. beware a total ripoff.. i better get my watch back.. stay away

Told 4-6 weeks. Took six months. Communication was terrible
I had to call IWC where they shipped the watch to learn it had been ready and they were waiting for payment from Watch Repairs which I paid six months earlier. When asked for a discount for the trouble, they offered me $50...then never gave it to me That was on a $4000+ repair!
Terrible service and I would NOT recommend anyone using them.

Watch Repair USA is not a legit site to trust with your valuable time pieces. I sent in a Tag that was under warranty and they did not honor warranty and wanted me to pay another $459 after Id already paid over $400 the first time and they said watch had other problems. They pop up in search results because they pay for the internet ads but don't be fooled like I was. They will take your money and leave you with a watch that doesn't work and more frustration than when you started.

I am sorry that I ever heard of Watch Repair USA in the first place. On their website, they seemed reputable, professional, and knowledgeable. Well, my experience tells me now otherwise. I wish I had checked the comments section of this operation before I put my faith and trust in them fixing my Sarcar watch. Nevermind the length of time it took to repair it, a lot longer than promised. Nevermind the cost, "reduced" down to $3, 000! Incredibly, the watch was received back with its hands fallen off?! Since there is warranty, Mr Carpentieri told me send it back, no problem. Obviously, it took some time longer for me to get it back. When received, the dial and the floating diamond on the surface were not clean?! How could a watch be assembled without checking meticulously for its cleanliness? Mr Carpentieri told me not to worry, it is under warranty for a year, ship it back, we'll look into it. I suggested a refund of some of the $3K I had paid, instead of the back and forth shipping, obviously without me being able to use the watch. I was refused. Can you believe it? Charging me $3, 000 and TWICE performing unacceptable repair and shipping practices, NOT to agree to my offer. I strongly recommend to anyone NOT TO USE the "services" of Watch Repair, USA. What a ripoff !

I sent them my Cartier Pasha for a small repair over two weeks ago and they never got back to me, now I'm trying to call them and the phone is disconnected!

I had my Tag serviced/overhauled by them just over a year and a half ago. My watch started losing time and stopped a couple times about 2 months ago. I sent my watch back in and asked if they would take a look and adjust timing. I just received an estimate from them for $580 for another overhaul and seals and was told that my watch was dry inside. How could this happen if they did it right the first time. DON'T SEND YOUR watch to them as they are a bunch of crooks!

Terrible service, I would almost consider it a scam. They have had my money for 4 months and now they tell me the watch movement is in terrible shape. They are the only ones to open the watch back since I purchased it.

This company is a scam and I regret not doing my research before sending my watch to them. All I wanted was to have the crystal replaced on my watch, and instead I was quoted for $200 worth of repairs. I declined their estimate and requested only the crystal be replaced, and I was again notified that they needed to overhaul my entire watch to change the crystal. Unable to do my repairs, I had to pay them $12 to return my tiny watch.

I wen’t to local watch shop that did the work for under $20. Stay away.

This site is obviously not monitored by the NYS AttorneyGeneral – I suggest each one of us unhappy customers of Watch Repair USA send aletter to his office telling them your experience with this rip off merchant runby the most arrogant people on Earth!

I sent my daughter's Haurex watch to Watch Repairs USA and when Adam Lampierti gave me the estimate for the repair it was more than what I paid for the watch! He then sent me a curt e-mail when I balked at the price. I hope I get the watch back. This guy is shady. Beware!

I agree with this person and all the others. Turn them in to the authorities in NEW YORK.

My estimate was $330 after advertisement said $30-$60 to replace the crystal. This is bait and switch. They are holding my watch hostage for $13.75 Sent numerous emails. Response they just keep resending the estimate.

I turned them in to the internet Fraud division and New York BBB.

Everyone needs to contact the attorney general in New York. Stop these thieves.
[protected] Florence, SC
George Alan

I've experienced @ Helzberg Diamonds; harassment & discrimination: The District Manger turns a blind eye to whatever happens, and allows the store manager to mistreat customers and new employees. His staff are a group of unprofessional & incompetent people, who really don't know anything about the jewelry Business, except for how to lie to customers, stab co-workers in the back, and be rude to customers who complain about Helzberg's lousy customer service. I wouldn't buy any jewelry from those clowns. They harass & mistreat fellow associates, who are better jewelry salesmen than they are. Helzberg (Augusta Mall) often violate their own business policies.

At Helzberg Diamonds- I worked for the company for a while, and what I've experienced there; harassment & discrimination: The District Manger turns a blind eye to whatever happens, and allows the store manager; Raymond to mistreat black customers and new employees. His staff are a group of unprofessional & incompetent people, who really don't know anything about the jewelry Business, except for how to lie to customers, stab co-workers in the back, and be rude to customers who complain about Helzberg's lousy customer service. I wouldn't buy any jewelry from those clowns. They harass & mistreat fellow associates, who are better jewelry salesmen than they are. Raymond and the gang often violate the Helzberg Diamonds business policies.

Watch repairs usa has taken my money and has not returned my watch. This place may be a scam. I would urge all potential customers to look for another watch repair company.

I don't understand. Why would you send your watch to them? Don't you know that Fossil has it's own repair facility? This company definitely did you a great disservice. I've owned my Fossil watch for years and recently sent it off to Fossil. They replaced nearly every part on it. It looks brand new and it only cost me about $30. Next time don't trust some jeweler or website to repair your product. Go back to the people that manufactured it. If they use a third party service center then I would check the complaint boards online before you send it in. Fossil owns their repair center although they call it by some other name -- metro watch repairs or metro repair center-- can't remember. But I called their customer service and was assured they were one in the same. Apparently Fossil also manufactures other brands or something so it confuses those other customers when they have to send their times or whatever brand it is that they also service to Fossil. That's why they renamed the repair center. I was concerned at first that they used a third party. I hope you got your watch back and I'll be sure to never go to this place you spoke of to get my watches fixed!

I had same experience

sinowatches.com kindly advise you to pay by paypal because there are so many scam site and scam sellers out there on the internet. Watch sinowatches.com review of watches on youtube.

This watch was shipped on Jan 12th. The package can be tracked at http://www.watchrepairsusa.com/tracking.php?id=1Z88Y14W0399263426

The delay in shipment was caused by a database error, rather than part of a grand scheme to steal people's broken watches.

This complaint was submitted before Vicki made any attempt to contact us. Our hours of operation when we can be reached are clearly posted at:

www.watchrepairsusa.com/contact.php

Thanks!

I sent in my Jacques Lemans for repair - bad idea. The estimate was 3-4 times what it should be, 240 dollars. It uses s Ronda 5040.D, which can be purchased for less than 50 dollars. The comments from this Adam guy indicated that there was impact damage. If there was impact damage, they likely did it. The watch I sent to them was very seldom used, and was in very good condition. Luckily I have many watches, so it doesn't bother me too much that they/he tried to rip me off. I hope others will check all the bad comments about this company, and pay heed, before sending a watch to them. If they sell watches and jewelry, I would say Buyer Beware!

I wonder if they do any good work at all. How do these people stay in business? This business smells like bad fish!

A bait and switch operation. Upon contacting them, they will tell you that the repair will run anywhere from $50 to $150 dollars. After shipping the item, the estimate comes back at around $500. This is obviously the MO of this business as many other folks here seem to have the exact same complaint. I will be happy to get a group together to sue these people. If anyone on this board wants to expose these CON ARTISTS, I'll be happy to add my energy to the effort. Meanhwile the better business bureau will be getting a notice from me as well. Is there anywhere else we can expose these THIEVES ?

I agree 100%! I have had issues with this company as well, I was misled that they were a factory service center. Now that I know that they are a shady enterprise I hope that they will go out of business. If that owner spent as much time at his business rather that disputing posts on a forum he might have a reputable company.

Yes they are crooks, and I am there if any lawsuit ensues. I got watch back broken and they said they would fix it and then send me email that I have to pay expensive shipping charges or get band they broke for 200.00 insane. I dished out hundreds of dollars to have fixed and the shipping is insane. They are shady and I can't believe they haven't got in trouble by the better Business Bureau!

If he took your money...then he would be ripping you off. How are you going to report a company to the BBB because of a estimate? ...nonsense.

Sent a watch to these crooks. Told me it'll cost $631.12! Had it fixed for $200. This guy i spoke to at this rip off was a jerk besides. Instead of Watch Repair USA it should be WATCH OUT REPAIR USA. They need to go out of business now..will call the BBB and Consumer's.

Please, Please, Please, Beware...Do not do business with this company. You would be very disappointed.
Unless you want to lose your money and watch, by all means send you watch for repair.

Just want to warn as many people as possible about the way this company does buisness. I sent a watch to them and used the shipping that was provided by their web site. The shipping company said the watch would be there in two days.One week later I find that they still dont have my watch. I call them, and I am told that it is lost and that it happens two to three times a month and quoted to me that 50% of the time you dont get your watch back. Not only were they very uncaring they said that if the watch was lost that would not be their problem. Two weeks later the watch shows up after I find out that it sat in the ups shipping plant the whole time in a town called unoin, N.Y. that is were they put shippments to be delivered on the truck to deliver to Rockville centre, N.Y.. Then they dont contact me for another 10days so I call and I am told that they get 75 watches a day and I am rudely blown off again. I had originally told them that this watch was a seiko kinetic that sat for years and was only worn a few times and seiko corp. stated that if they are not wore often the lithium battery goes bad and would have to be replaced. "Watchrepairsusa" stated that a battery replacement was $20.00 and I was ok with that fee. Then they hold the watch another week with no contact so I call and the lady goes back and checks on watch while i am on hold and returns to say we are sending you a estimate email. I check e-mail and they tell me I have to pay $174.00 to overhaul and refuse to just put a battery in it. I tell them to send me my watch back and pay they the $8.00 charge and they keep the watch 2 more weeks. I call and they say the watch has to pressure tested and blow me off again. Finally a week later the watch gets shipped back and is only partially put back together. At this time I have to pay the local jewler to repair what they broke.{band}. I call seiko and I am told that they have done this to many people and they are not certified seiko repairers and the part about pressure test is a lie. I google the battery and buy it for $19.95 plus two dollars shipping. Then I buy a $8.00 dollar watch repair kit on amazon.com. After installing the battery myself the watch works like new. What they put me thru and many more people too is the sign of a company that wont be around for a long time. If I had checked them out first and read the many complaints that are on google, I would have never used their services. This company is far from being a proffestional buisness and I suggest you DO NOT do buisness with them. Hope I help someone from making the same mistake.BEWARE!

The first time I sent my watch to them, it was because a local jeweler cracked the ceramic back of my Rado watch. Watch Repairs USA replaced it with an unmarked replacement for $400 and shipping.
This year my watch battery ran down and so I sent it back. I got a quote to "fix" my watch that only needed a battery for $370. They countered with $345 when I complained.
I asked it to be sent back unrepaired (I would put in my own battery) and it came back, BUT it had a different back and 4 corroded screws when I opened the package. The blank back had been replaced with an engraved one (unless it was just someone else's watch case). In addition they had significantly chipped the inside of my ceramic band.
My calls for some adjustment were repeatedly answered with denials, claiming there was not another Rado in shop when mine was there.
My $1, 700 watch plus over $400 in previous repairs plus $65 in shipping were turned into scrap by Watch Repairs USA.
I would suggest not to use them as no amount of evidence will make a difference, but you should take detailed pictures of your watch to make sure that you get (all) of your own watch back.

Much agreed with this complaint... This company is to be avoided by all means... Adam is a scam artist and defrauder at the best. He avoids all instruction and this tells me this company is a scam... Buyer Beware of this one... Thank Goodness I did not send my Panerai to him and get caught up in the mess many people are experiencing now...Ron

They took 5 months to tell me my watch couldn't be fixed. Had to call the local police to get it back. They charged me shipping to get it back. A scam outfit!

Status and estimate no words or email work order #297193 where is my watch? What is the status ? If I don't receive any answer by the next week I will take a legal actions.

Guess it's my own fault for not calling and investigating before I sent my watch .. every number listed for this business is disconnected or does not belong to them

DO NOT SEND YOUR WATCH !

sinowatches.com kindly advise you to pay by paypal because there are so many scam site and scam sellers out there on the internet. Watch sinowatches.com review of watches on youtube.

Watch Repairs USA I sent in Elgin Pocket Watch for repairs last February. Was initially charged $79.99 with a follow up charge to repair the watch of $518.89 they subsequently returned the watch four times without repairing it. They continued to lie to me about the status of the watch. I have called American Express to update them on the fraudulent nature of this so called business. Do not do business with them;

They have my Accutron Watch and $380.11 of my money for a watch that was sent to them on Aug 9, 2010.
It is now Nov 3o, 2010 and I am still trying to get them to send my watch back. I am in the process of notifyng American Express and my Insurance Company. The watch was valued at over $2000 even by their one email response which I received only after multiple telephone and email attempts to get a response. I add my name to the long list of people who have been scammed by this disreputable outfit.

I had a GREAT watch and ended up with no watch after this company repaired it. All it started out needing was a new crystal. After I got it back it got condensation under the "new" crystal. They blamed me saying I left the stem open while I was showering. I never touched the "stem". Anyway..they then said it had internal damage and would have to have the whole inside overhauled to the tune of $178. All of this and several months without my watch. Thankfully I insisted they send the watch back to me so at least they didn't end up keeping it. Lousy company.

Doug,

I have on record that this watch was in fact shipped back to you. This repair was quite complex and your watch was indeed a "lemon" which needed to be continually re-adjusted before we could send it out in good working order. We would appreciate if you rescinded this comment because we most certainly are not a scam. Thank you!