Watch Repairs USA
Reviews and Complaints

My watch was sent for repair, and paid in advance. After more than two months of complete silence from the company, I began to send emails inquiring into the status of the repairs. I was told alternatingly -- that watch repairs were complete, and the item was being sent to the shipping department -- and that "finishing touches" were still required, necessitating one or two more weeks for completion. After 6 weeks of such stories being alternatingly conveyed (repairs are done/ repairs need 1-2 more weeks), two emails were sent to the supervisor (Randy) asking for clarification, which were ignored. A phone message left for Randy was ignored. When I requested a cessation of all work on my watch and an immediate return of the item, this request was denied.

I have an old Doxa watch that used to be my great grandfather's. I wanted it repaired, but the local repair shop could no handle such an old watch. Watch Repairs USA's website suggested sending it to them for an assessment and estimate. I did that, and was told that they would be able to repair it for just shy of $600, paid in advance. Estimated time would be 3 months. It took nearly 12 months, with many attempts at communications and many broken promises. But eventually it came back. And other than a new wristband and slight buffing, it's the same - loose minutes hand, doesn't keep time, crystal falls off the face. Botched job. I called and called and emailed and called, and finally connected with someone. I was told that they don't offer refunds unless they can't repair the watch. They offered to have me send it back to them. They couldn't say what they would do differently from what they did when they had it for 11 months. Of course I'm not sending it back. This is a fraudulent operation - should be shut down by the authorities. I placed a claim through PayPal Credit, and we'll see what happens. But you should save your time and money and nerves - don't use this company. I regret it. I probably won't get my money back. At least I got back my great grandfather's watch, inoperational but still a family heirloom. I'm placing this review on every site I know of - doing my good deed so as to save someone else from this fraud.

Status emails indicate the technician is working on it every time I request an update. Being strung along after spending $450. At this point I don't know if I'll ever get my Movodo watch back! It has priceless sentimental value. Repair #288380. Now I can't even get anyone to answer the phone or my emails. I feel like I am being scammed. I would not recommend this company to anyone! Beware.

I had received an email regarding my watch being completed on June 11. It is now July 8 and radio silence. All I was asked was to provide the size of my wrist for a new watch band, to which I answered promptly within 24 hours. I have sent a few messages that have been unanswered and have seem a scary amount of similar stories on almost every online review. Repair #276174

Sent my Tag watch valued at about $2, 000 in for repairs last year. Cost of repairs was $700+. They sent it back twice first time it ran for a few weeks. Second time wasn't working when I got it. They've had it now for about 4 months. I keep asking for a status report fail to give me a response. No one answers the phone. This is getting to be a real problem. May have to file a theft complaint with the state attorneys office. I'm73 years old scams are not tolerated against seniors. In all my years never never allowed my self to get stiffed like this I'm out close to $3, 000. I should have researched this company prior to sending them an expensive watch. I used them a few years ago had no problems. I guess I'm screwed.

Declined repairs and paid for the return of my watch. I have made several attempts to getting in contact with this place. At this time I have reached out to my attorney to start legal actions against Watch Repair USA. This is a joke of a company, who like to rip-off consumers. My repair number is 278607..see below information..

Status for Repair #278607

Current Status: Repair Declined / Awaiting Release To Shipping

Thank you for your payment on May 14, 2019.We will ship back your watch, unrepaired, within the next few business days. A tracking number will be emailed to you as soon as it ships.

Shipping / Contact Information

D******Dixon
**************
Loves Park, IL 61111
United States

Change

Email: [protected]@gmail.com
Phone: [protected]
Alt Phone:
Fax:
Preferred Contact Method: Email

Change

Watch Information

Manufacturer: Ebel
Model Number: 166902
Serial: [protected]
Requested Services: Battery Replacement, Not Running
Notes: Not for sure of problem. My thoughts Battery

Documents on File

I sent my wife's Swarovski Watch model # 999971 in November 2018 for repair. I have been inquiring about the watch and am told it will ship next week. This has been going on for 2 months. The Ticket number is 268245. My wife is upset because she loves this watch. I have been trying to speak with someone in authority there but it's impossible ti get anyone on the phone. Please help!

My wife needed a new battery and a wrist band re-attached on her Rado watch which was under 2 years old and in perfect shape. Because I was having difficulty finding a watch repair shop locally to service this particular watch, I sent item to Watch Repairs USA in Lynbrook, NY, 11563.
They received said item on December 12, 2018 which they acknowledged via email. On January 15, 2019, I personally called to ask the status of the repair and was informed that an inquiry would be made and that an email would follow shortly - NO email sent. The next morning I called again and am given the SAME response as prior. I now inform the same person that your company has had this watch for OVER 4 1/2 weeks with ZERO communication. She again claims to submit inquiry and will follow up with an immediate email - NO email. The following day I call and now voice my displeasure with their communication skills. She now claims to be the manager and again attempts to state her standard response which I immediately stop her from. At this point I state that this is an easy repair which should have only taken 20 minutes by any capable jeweler. I state that I have lost ALL confidence in their ability to service this watch and ask the watch to be immediately returned so that I can take it to a reputable jeweler. She states that she is sorry I feel that way and will process order for immediate return. Amazingly, she performed this feat in only 4 minutes. I received a bill for 24.00 shipping which I accepted and am awaiting for eventual return. From start to finish, 6 weeks of wasted time and only UPS made money in shipping. Unprofessional company at best - stay away!

Horrible service and communication from this company. I sent may watch in back in May 2018 and received a quote. I paid the full repair cost and then nothing. It is now December 21 2018 and still nothing. The only time I heard anything is when I sent in an email for a status. They continue to tell me nothing. I don't even know if they have the watch anymore. I should have done my research since all I see online is pour reviews with the same complaints that we are having with this company. I hope other people spend the time to check this company out before using them. I would tell anyone not to use them. It is a shame that they can just treat people this way.
My next phone call is to the better bbb. Not sure this will help but I just don't know what to do anymore.

I sent a Men's Nobel automatic watch to this company and they received the watch on June 14, 2017. I did not receive an estimate for service/repair until July 11, 2017. When I went on their website and put my watch brand in it stated that an overhaul starts at $79.00. The estimate they gave me is over $400.00. I declined the service and repair and had to pay $20.00 to receive my watch back. I believe Watch Repair USA is an unethical business! Very misleading!

Purchased a Gucci Twirl ladies watch well below the Gucci selling ask price of 950. The watch dial fell out of the bracelet. I sent it to Watch Repair USA and received a very inflated estimate with a bunch of bogus add on costs so that total repair would have been about $1500. The watch new for less that $500. is show below. Also below is their itemized repair cost showing all the bogus charges.

Brand: Gucci

Notes: Complete rebuild required. Exterior of bracelet is scratched. Polishing is optional but recommended for best appearance.
Service Description Price
Restoration
Special order new genuine Gucci watch case with integrated bezel assembly and crystal + installation (Takes approx 3-6 weeks).

$599.99
Restoration
Replacement new Gucci quartz movement + installation (Ordered from factory - takes approx 3-6 weeks).

$449.99
Stem & Crown
Special order new genuine Gucci stem and crown. (Takes approx 3-6 weeks).

$99.99
Restoration
Special order new genuine Gucci dial + installation (Takes approx 3-6 weeks).

$199.99
Restoration
New set of genuine Gucci hands + installation (Ordered from factory - takes approx 3-6 weeks).

$79.99
Battery Replacement
Replace with high quality, long-lasting battery.

$19.99
Tune Up
Professional bracelet detailing / polishing service.

$49.99
Accept Estimate

Subtotal: $1, 499.93
Shipping: Paid
Discount: $100.00

Total:
$1, 399.93

I contacted Watch Repairs USA and they assured me they'll fix my watch in no time. They seemed so professional and it really felt like they knew what were they talking about. At the beginning they seemed like a nice company and I decided to give it a try.
I sent my watch to Watch Repairs USA and they said they need approximately two weeks to repair. It is now over two months and still no result! These people still have my watch and I can't reach anyone from them.
And after reading all these reviews I feel like I was scammed. I would not recommend this terrible service to anyone!

This company uses a deceitful practice to get potential customers to send in their watches for repairs. They claim to offer a 'free estimate, ' but what they FAIL TO MENTION is that there is NO WAY to get your watch back without paying $14.95 to have them ship it back, repaired or not. With this, they violate the very 'Watchmaker's Code' that they have posted on their web site, the very first 2 items listed in this code :
"The Watchmakers Code (taken directly from Watch Repairs USA web site)

I will not knowingly mislead, deceive or defraud the public.

I will not advertise in any manner that is untruthful or misleading. "

After paying for a replacement bracelet for my watch, I finally received my watch about 6 weeks later. The bracelet they used for my watch was so cheap I could not believe it. When I expressed my dissatisfaction with the quality of the bracelet and the failure of their technician to install it properly (I had to pay an additional $10 to a local jeweler to fix their mistakes), Watch Repairs USA and their representative, Adam Carpentieri, were not sympathetic. I requested a refund and was told 'All sales are final' by this Adam guy. I guess they don't care about customer satisfaction. Additionally, he never responded properly to the customer service questions I had asked of him throughout the entire 2 month process. I would send him emails that sometimes contained more than 1 question or issue and this man (Adam) for some reason was only capable of answering one thing at a time. I would recommend to anybody considering sending their watch to this company to avoid doing so, you will certainly regret it as I have. Do not believe the reviews that Watch Repairs USA has staged on their own web site; they are not a true reflection of the overall consensus of their clientele. If you want to see reviews about how their customers really feel, check out the reviews for this company posted on yelp.com.
Adam - if you run such a reputable and high quality company as you have insinuated in your post on this web site, then step up to the plate and offer this dissatisfied customer a refund. I will be happy to mail you your super cheap bracelet back to you. I'll even pay for the shipping (I guarantee it won't cost me $14.95, as you charge).

I sent my Luminox watch in for a $15.00 battery replacement. Adam sends me a estimate for $150.00 stating that it is loosing time. I said the watch worked fine when I sent it to them and to just replace the battery. He refused and said that he can keep the watch or return it to me for $30.00. I ended up paying him the $150.00 for the supposed repairs he said the watch needed, which was really just a battery replacement. When I got the watch back, the one side of the watch band was broken. The other side of the band was all dried out and cracked badly. The watch was not sent to them in this condition. Why would they even send a watch back broken. I think they ultrasonic cleaned the watch and that dried the silicone band out. I emailed Adam and he said he would sell me another bad. STAY AWAY FROM WRUSA. Unethical business...

I sent my watch to Watch Repair USA for a battery replacement and estimate for bezel replacement. The estimate came back at a cost I could buy a new watch for, plus they added on an exorbitant shipping and handling charge. I ok'd the battery replacement. Received watch back, it ran for two weeks and quit working. I contacted Adam Carpentieri and was told my watch must have something wrong with it and to return watch at no charge, the company would repair my watch and deduct the cost of the battery replacement. My conclusion can only be that they put in a defective or old battery, possibly temporarily recharged my old battery. Never did a pressure test, and were counting on me sending it back to them. Fool me once shame on them, fool me twice shame on me. I'm out $75. I plan to take watch to a local jeweler, and investigate what was done to my watch. Please do not be taken in by Adam Carpentieri and Watch Repairs USA, (notice at the end of the email address from Mr. Carpentieri, .php, they originate in the Philippines.) Peter H.

Sent an old Omega in for a complete overhaul and restoration. Got the estimate and paid over $1300, assuming that the watch would be restored to its original condition. When it was finally shipped back, some two months later, there was a residue and discoloration on the dial - which was never there before. I sent in a complaint and was asked to send the watch back for warranty repair. Incredulously, I received an estimate for a further $295 to get the dial restored - and the claim by Watch Repair USA that the discoloration did not happen during their repair process and was due to age. Really? I paid for an overhaul and restoration...what possible logic could they use to exclude the dial from a restoration?
Will NEVER do business with them again and will make absolutely sure i spread the word that this is not a professional organization, notwithstanding the glowing reviews on their website.

Wanted a simple, cut and dry part only and after many emails, my questions were completely avoided and the only issue from Adam was to send the watch to this company for an estimate...Adam Carpentieri and this company is to be avoided by all means... Adam is a scam artist and defrauder at the best. He avoids all instruction, avoiding the questions which tells me this company is a scam... Buyer Beware of this one... Thank Goodness I did not send my Panerai to him and get caught up in the mess so many people that DID send their watch to are experiencing now...

I am dismayed at the service---more appropriately, lack thereof! I sent you this watch mid-April and an estimate was returned a month later—for a bit over $960! I paid—mid-April! Nothing and when I asked I was told “parts problems.” Then I got an email response saying I would get the repaired watch by the end of September. Nothing and it's now October 7, 2014. You must be aware of all the negative reviews, both for the company and an Adam Carpentieri, specifically. Your rating on Yelp, recognized as fair and accurate, gives you 2 out of five stars. What gives and more importantly, where is my “flipping” watch? Forget the repair; just refund my money and send the watch back. No one takes this long

Horrible service - useless! Watch Repair USA had my watch from 5/14/14
until 7/16/14. It took all this time to get a completely unreasonable,
unacceptable estimate of $165 to replace the glass and strap on my $175
Michael Kors watch. When I declined I was asked to pay $14.67 for
shipping which I did on 5/30/14. A month later I was told the watch had
accidentally landed in the repair pile and I would get it back soon,
repaired at no cost to me, and that would make up for the
excessive delay. After 17 more days I did receive the watch back,
UNREPAIRED. And now the owner of Watch Repair USA is not responsible, he
suddenly blames Invicta who he e-mailed me are "a poor excuse for a
watch company". But he sends watches there for repairs? He refuses to
refund even my shipping charge and to provide me with contact info for
Invicta. Beware of this scam!

I sent my Pulsar into them to have the crystal repaired and a new watch band put on. Thank god its a diver watch and they could not do it themselves so it was sent second hand to the pulsar factory. After 5 emails, two phone calls and six months I finally got the watch back. Pulsar had done a good job on the crystal but watch repair usa did not put a new band on. It was the old warn out band I sent for replacement. At this point I just feel lucky to have the watch back as it was the first gift my wife ever gave me. Bad experience. I would not recommend this service.