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Watersun Photography
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2.6 5 Complaints
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Watersun Photography Complaints 5

ComplaintsBoard
K
8:07 am EDT

Watersun Photography neither product nor refund received

March 19, 2017: Payment of $100USD sent via PayPal for "Napili Bay Sunset Image" after email exchange confirming image selection and price. In reply email of March 19, Mr Watersun stated image would be sent on or about March 22, 2017. Nothing received.

July 27, 2017: Emailed him again asking either for refund or image delivery. He replied that his studio was being renovated, that he now had no access to the files that had been packed away, but that he would issue a refund through PayPal AND would send us the image for free when his current project completed.

Aug 11, 2017: PayPal refund initiated by Mr Watersun but process "not successfully completed", reason unclear. We informed him of this by email on Aug 25, asked him to try again. Nothing received.

Sept 7, 2017: Emailed him again asking for refund or image. Nothing received.

May 16, 2018: Emailed him again asking for refund or image. Nothing received.

Ideally, we would prefer receiving the image as paid for. Failing that, refund of our $100 USD is requested.

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ComplaintsBoard
D
8:26 am EST

Watersun Photography They took money and provided bad-quality stuff

Don’t deal with David Watersun Photography. I had a deal with the rep from the company, and they got really good payment from me, but these jerks decided to fool me. They took money and after 2 weeks they provided bad-quality photos as well as the rep asked to pay for the additional expenses. WTF? I was really disappointed and therefore I wanted to share this info in order to warn other users.

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A
1:55 am EST

Watersun Photography Unprofessional company

We searched for professional media services and decided to contact David Watersun Photography. This jerk agreed to work and asked to pay the deposit. We provided money and agreed about the day and time. We waited him for several hours and tried to reach him through the phone, but no one replied. This guy is really unprofessional and better don’t waste money with this jerk. Share this info and post your reviews about this company.

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Is Watersun Photography Legit?

Watersun Photography earns a trustworthiness rating of 83%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard highly recommends Watersun Photography for their strong reputation and reliability. However, it's still wise to weigh the pros and cons and research thoroughly, even if Watersun Photography seems completely reliable.

We found clear and detailed contact information for Watersun Photography. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Watersunphotography.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the watersunphotography.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The website belonging to Watersun Photography has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
W
7:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Watersun Photography Client made false complaint

This is David Watersun of Watersun Photography. The above complaint was made by this client, eight months after this matter had already been fairly settled in 2013 ... I am afraid that this couple, for whatever reason, takes some perverse pleasure in publicly complaining about a situation that was rectified many months ago. Their complaint is filled with false information and unfair accusations. Contrary to their bogus statement, I always maintained constant communication with this couple, and I delivered several hundred images to them as soon as possible ... Their continued whining and self-absorbed fascination with apparently feeling victimized, simply betrays their duplicitous attitude and self-loathing. They should be ashamed for making such false claims, and for misrepresenting a matter that was mutually resolved eight months ago !

Fair Warning ~

David Watersun
Watersun Photography

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Resolved

This is David Watersun. The above complaint was made on 4/19/14, approximately eight months after this matter was settled in 2013 ... I am afraid that this couple, for whatever reason, takes some perverse pleasure in publicly complaining about a situation that was rectified many months ago. Their complaint is filled with false information and unfair accusations. Contrary to their statement, I maintained constant communication with this couple, and I delivered several hundred images to them as soon as possible. Their continued whining and self-absorbed fascination with apparently feeling victimized, simply betrays their duplicitous attitude and self-loathing. They should be ashamed for making false claims, and misrepresenting a matter that was mutually resolved over a year ago !!! Fair Warning ~ David Watersun Watersun Photography email: watersun@maui.net studio: 808.878.3318

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D
8:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Watersun Photography has left an official reply on this complaint.

Watersun Photography Can't reach the photographer and get out photos

We used the services of David Watersun. We had the baby shower and hired the photographer. He made the photos and told that he would be able to provide them within 4 weeks. We waited a month, but he never contacted us. We tried to call him, but his phone was switched off. Also we paid in advance for his services. Now we don’t have money and photos. We have no idea what measures to take in order to get out pics. Please post your ideas and comments.

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Overview of Watersun Photography complaint handling

Watersun Photography reviews first appeared on Complaints Board on Apr 19, 2014. The latest review neither product nor refund received was posted on Jul 9, 2018. The latest complaint Client made false complaint was resolved on Jun 25, 2014. Watersun Photography has an average consumer rating of 3 stars from 5 reviews. Watersun Photography has resolved 2 complaints.
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  1. Watersun Photography Contacts

  2. Watersun Photography phone numbers
    +1 (808) 878-3318
    +1 (808) 878-3318
    Click up if you have successfully reached Watersun Photography by calling +1 (808) 878-3318 phone number 0 0 users reported that they have successfully reached Watersun Photography by calling +1 (808) 878-3318 phone number Click down if you have unsuccessfully reached Watersun Photography by calling +1 (808) 878-3318 phone number 0 0 users reported that they have UNsuccessfully reached Watersun Photography by calling +1 (808) 878-3318 phone number
  3. Watersun Photography emails
  4. Watersun Photography address
    415 Dairy Road, Suite № E415, Kahului, Hawaii, 96732, United States
  5. Watersun Photography social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Watersun Photography Category
Watersun Photography is ranked 41 among 59 companies in the Photo Services category

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