Wawa
Reviews and Complaints

I'm filing complaint against wawa app and the wawa help desk because I haven't been able to access my wawa app in over a few weeks I keep changing my password and it sends me a number to my phone goes back to the sign up page. I've already lost 2 free shorties ill loose my rewards ill loose my rewards, all you want to do is give 5.00 in gift card.

Wawa #5196
8325 N Florida Ave, Tampa, Florida

The manager (black female) refused to give me my change. This is not the first time. She pretends that she forgets about change and when I remind her she refuses to give it.
She is rude as hell with customers and her co-workers. Terrible attitude.
I would not recommend this Wawa to anyone.

10/23/2021

Place is not clean and the food has gone way downhill. It used to be a great wawa and at the start of the pandemic it was clean. Nor for past few months in my opinion it's dirty and the food is not good. I pay money to have good food and great coffee. It's not happening here

brought a tuna sandwich they put it on the end pcs of bread with crust on
a very small sandwich and it took about 15 min to make store #00118 around 9:30 pm

Today is October 6, 2021.
Last Saturday at the Gap, PA store, (17527), I picked up 2 gallons of milk.
One whole and one 2 %. They both went bad prior to the expiration dates of Oct 5 th and 7 th. The milk had a terrible smell and both products made our coffee curl.
This is unacceptable and not expected from WAWA.
I am requesting a refund.

Frank Valente
81 Skyline Dr
Gap, PA 17527
[protected]

I ordered a turkey hoagie to enjoy before work. There was NO turkey in the sandwich only cheese.

My mother and I went into store #8035 at bartam avenue Philadelphia pa this morning at 10:24 am to grab sizzlis and the sales associate at the deli told us to ask the lady who was putting out sizzlis to place my order with her since the sizzlis we wanted wasn't available she wanted to know why they told us to come to her like was was bothering her she insisted it would be 10 mins for the first order and when I proceeded to Tell her the second order she over talked and began conversating and debating with the cashier. The manager on duty name was Kevin and he did nothing . We could tell there is hostility among the co workers. I thank the lord there are many Wawa a in the Philadelphia area. I won't be coming back to this location or recommend it to any of my family and friends.

1. I am in Philadelphia were is it mandatory to wear masks again. There are big signs on the doors that masks are required. Believe me I hate wearing them myself but rules are rules. I have been in 3 different stores in the northeast philadelphia area and masks are not being enforced. Employees are wearing them and why should they deal with customers who aren't. Customers without mask should not be waited. I have walked into stores forgetting may mask in the car and were stopped at the entrance to the store and told i cannot enter without a mask.
2. And this was disgusting to see. i went into the wawa on Aramingo avenue 19134. The uncleanliness of the store which is rare but the cleaning that was going on at 9pm. he ledge about your area where sandwiches and other food items are prepared, one of the employees had a dry mop with a long handle reaching up and dusting off the ledge and edges of this ledge above the food preparation. i stood and watched as my frozen drink being prepared and watched the dust and fuzzies falling down and flying around.
I have shopped in wawa for as far back as i can remember. back when wawa was not even open 24/7. i love the cleanliness, the employees, the food and all the conveniences the store offers and have never had one complaint or problem. i know all businesses are short handed and maybe the stores won't be as clean as they always are but the way this employee was doing the cleaning grossed me out.
Thank you for listening and I will still be going to wawa. it was just disappointing because your stores have come such a long way and are such a convenience and a blessing at being open 24/7.

I've been a customer at wawa for years now and especially at store 120 at Lehigh st in Allentown. I have to say the quality of service has diminished. It used to be one of the best wawa available, and lately it's just a wast of time walking in this store.
From the attitude of the employees to the lack of importance from some supervisors. Several days ago I came in and order food, grabbed my food and went to my car to realize they gave me what I didn't order so I went back in to tell them the issue and I received attitude about this after 10min they decided to fix the problem so once again head to the car and now it was still wrong Order so decided to get refund and go somewhere else. Today 9/3/21 once again order food stood there for 40 min and asked what happened to my order! So again I received attitude and they said I didn't put order correctly. Now it's more than 40 min so I decided to just get another refund and leave. Honestly I will not spend another dime at any Wawa location anymore especially at this Lehigh st store that the quality of service and employees hired are terrible!

ok so everyrime i get a burger on a sandwich not on a hoagie roll, your staff puts the liquid condiments on
the bottom of the buns, which make it fall apart, i would figure wawa would do research on how to make a sandwhich properly not an upsidedown sandwhich. Edpecially if wawa is known for when they first started out as a deli. i have ruined many of my clothes, first i thought it was a fluke, now i know it common training since i have been to multiple stores.

I was ordering on the touch pad and found that lettuce was not available on the Spicey Italian Hoagie.

Could we please have all options available for all sandwiches?
...350 characters.

Was in store 580 asked for bag for food told no bags and I laughed aloud manager came from behind counter as she had line pushed my son and I out the door pulled it closed and locked it behind us at same time inciting other customers. Called store was hung up on then called corp with my issues. Called back to get managers name and left phone off hook. Please contact me asap. Martin rivet [protected]

The last two times that I purchased a hoagie at Wawa's my order was incorrect. Missing were certain items that I ordered such as oil and pickles. Sandwich prep is not rocket science! I am very disappointed with the lack of attention given to my order and considering on shopping somewhere else in the future. Also, the2 exterior trash cans were overflowing with trash.

Driver made a wide term did not use turning signal and cut me off

Driver very unsafe failure to use turn signal