Menu
For Business Write a review File a complaint
CB Hosting and Web Design Web.com Group Unauthorized payment from web.com
Web.com Group

Web.com Group review: Unauthorized payment from web.com

L
Author of the review
10:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I hope this email finds you well. My name is Leila Yousfi, and I am writing to request a refund for a purchase that I did not make. I recently noticed a transaction on my PayPal account that was processed through web.com, and I believe it is an unauthorized charge.

Here are the details of the transactions:

First transaction :

Transaction Date: 11/07/2023

Transaction amount: 1,95 USD

Transaction ID: 8DD66386K58619407

Second transaction :

Transaction Date: 11/08/2023

Transaction amount: 22,49 USD

Transaction ID:1HC20016UV3646326

Third transaction :

Transaction Date: 11/09/2023

Transaction amount: 1,95 USD

Transaction ID: 1G4586665E269072G

I have attached a screenshot of the PayPal transaction details for your reference.

I have not made any purchases or authorized any payments to Paddle.com for the mentioned amount. This leads me to believe that my account might have been compromised or that there has been a mistake in processing this transaction.

I kindly request that you investigate this matter promptly and initiate a refund for the full amount of the unauthorized charge to my PayPal account as soon as possible. I also request that you provide me with a confirmation of the refund once it has been processed.

To assist in your investigation, please let me know if you require any additional information from me.

I take the security of my financial information seriously and would appreciate your urgent attention to this matter. I look forward to a swift resolution to this issue.

Thank you for your prompt assistance in resolving this matter.

I can be reached at leila.[protected]@gmail.com or +[protected] if you need to contact me for any further information.

LEILA YOUSFI

Desired outcome: Refund

View 0 more photos
0 comments
Add a comment

More Web.com Group reviews & complaints

Web.com Group - internet scam 71
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Web.com Group - scam billing 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Web.com Group - beware
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Web.com Group Contacts

  2. Web.com Group phone numbers
    +1 (866) 655-7679
    +1 (866) 655-7679
    Click up if you have successfully reached Web.com Group by calling +1 (866) 655-7679 phone number 0 0 users reported that they have successfully reached Web.com Group by calling +1 (866) 655-7679 phone number Click down if you have unsuccessfully reached Web.com Group by calling +1 (866) 655-7679 phone number 0 0 users reported that they have UNsuccessfully reached Web.com Group by calling +1 (866) 655-7679 phone number
    Customer Service
    +1 (904) 680-6600
    +1 (904) 680-6600
    Click up if you have successfully reached Web.com Group by calling +1 (904) 680-6600 phone number 0 0 users reported that they have successfully reached Web.com Group by calling +1 (904) 680-6600 phone number Click down if you have unsuccessfully reached Web.com Group by calling +1 (904) 680-6600 phone number 0 0 users reported that they have UNsuccessfully reached Web.com Group by calling +1 (904) 680-6600 phone number
    +1 (800) 862-8921
    +1 (800) 862-8921
    Click up if you have successfully reached Web.com Group by calling +1 (800) 862-8921 phone number 0 0 users reported that they have successfully reached Web.com Group by calling +1 (800) 862-8921 phone number Click down if you have unsuccessfully reached Web.com Group by calling +1 (800) 862-8921 phone number 0 0 users reported that they have UNsuccessfully reached Web.com Group by calling +1 (800) 862-8921 phone number
    Sales
    More phone numbers
  3. Web.com Group emails
  4. Web.com Group address
    12808 Gran Bay Pkwy W, Jacksonville, Florida, 32258, United States
  5. Web.com Group social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2024
Web.com Group Category
Web.com Group is ranked 18 among 158 companies in the Hosting and Web Design category