WebWatcher’s earns a 1.6-star rating from 84 reviews, showing that the majority of monitoring software users are dissatisfied with surveillance capabilities.
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stay away
Please see my chat with their rep. It never worked and I was never able to get any assistance other than nothing.
You are now chatting with 'Ghen'
Ghen: Hi there
Ghen: Unfortunately, you are beyond our 5 day refund period. As customer service is our number one priority, however, we would like to do whatever we can to resolve your problem and ensure that you are happy with choosing WebWatcher.
Ghen: http://www.webwatchernow.com/Refundpolicy.html
Mark or Bo Stahl: That is not right since I have chatted over 6 times trying to fix this problem and you have never been able to fix it.
Mark or Bo Stahl: Everytime I chatted no one ever able to fix the problem I was told everytime that I needed to restart my computer, but nothing was ever done to fix the problem
Ghen: I'm sorry for the inconvenience. Your software is checking in recently on 10/29/2009 12:05:52 AM. Are you on the target computer now?
Mark or Bo Stahl: I am not happy about the service or the program. You are just asking the same question as the other rep...but nothing get done.
Mark or Bo Stahl: I just want a refund or I will make it know on the web about your terrible servicer.
Mark or Bo Stahl: This is wrong.
Mark or Bo Stahl: Your web page says 24 hours a day 7 days a week but EVERYTIME I asked for assistance it was useless.
Mark or Bo Stahl: Is there an 800 number where I can call and complain?
Ghen: We can also refer you to our technicians via Desktop Sharing Session to double check settings and ensure software is working and up and running
Mark or Bo Stahl: I have already went through all of that.
Mark or Bo Stahl: Don't you read what I am writing?
Ghen: via Desktop Sharing session?
Ghen: I understand you had chat sessions with our previous reps but it looks like you have not had any Desktop Sharing Sessions yet with our techs
Mark or Bo Stahl: My son. whom In purchased this program for was able to get online and look at ***. Yes the web rep said that my setting were correct but it did not stop it from coming on the computer.
Ghen: They'll also test everything to make sure that it's working properly.
Mark or Bo Stahl: They said they did that.
Mark or Bo Stahl: They did it last night until after midnight.
Ghen: You still have not had any techs via Desktop Sharing. This way, the techs will remotely connect to your target computer and check settings and tests everything to make sure it's up and running.
Mark or Bo Stahl: You know what we were told to do...Same as always.
Mark or Bo Stahl: REstart your computer.
Mark or Bo Stahl: HAHAHAH, I did not pay for a program that does not work or reps who cannot do their job.
Ghen: That's not the one I am refering to Mark. The Desktop Sharing Session is a different service we offer. It's where the techs will REMOTELY connect and get hold of your target computer and tests everything.
Mark or Bo Stahl: I almost begged for the rep to do whatever was needed and he sopposeable did but...I was still told to restart my computer.
Mark or Bo Stahl: I just want a refund as this has cost hours of my time and now thinking th ecomputer was safe to learn my 12 year old son saw everything.
Ghen: Go to HELP > TRouble ticket system > New ticket and send your refund request
Mark or Bo Stahl: Those are picture that no kid need to see.
Mark or Bo Stahl: I was sexually abused growing up. I said it would never happen to my kid but even if his body was not hurt the pictures will never go away.
Mark or Bo Stahl: I do not want to go to some other page I want you to handle it.
Mark or Bo Stahl: Can't you guys do anything I request?
Ghen: That's why I am offering you a Desktop Sharing Session with our techs Mark so that they can ensure your software is up and running. Do you want to take advantage of it? If you are on target computer now, we can get started with the Desktop Sharing
Mark or Bo Stahl: EVERYTIME, I have used this chat you have been unable no unwilling to do anything that needed to be done.
Mark or Bo Stahl: I just want a refund
Mark or Bo Stahl: The computer is in Alaska and I am at the Mayo Clinic in MN.
Ghen: For refund requests---- please go to HELP > Trouble ticket system > New ticket
Ghen: Just put it in the subject line: Refund request
Mark or Bo Stahl: I have called my husband everytime so he could get on the computer to work with you guys at least 4 different time.
Ghen: and indicate the reason why then hit Submit
Mark or Bo Stahl: He is now at work and the computer is locked up.
Ghen: You will be notified with in 24-48hours
Mark or Bo Stahl: Ghen, You are still doing the same exact thing as the oother rep. Do something differnet where you do not have to deal with me or this issue.
Mark or Bo Stahl: Is this what you call service?
Ghen: Mark, I am doing all the best to help you trouble shoot. If you want a refund-- please do submit a refund request.
Mark or Bo Stahl: So they can e-mail me the same bull. Why can't you take care of it now?
Ghen: Refund requests should be in writing.
Ghen: Do it by sending a ticket.
Mark or Bo Stahl: I have just wrote a very indepth refund request to you
Ghen: This is the chat . You need to send it via ticket. Please follow. Go to Help > Then Trouble Ticket system > then New Ticket., Thank you
Mark or Bo Stahl: Thansk for nothing.
Ghen: That will be forwarded to the refund team
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible service/never worked correctly
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You are now chatting with 'Ghen'
Ghen: Hi there
Ghen: Unfortunately, you are beyond our 5 day refund period. As customer service is our number one priority, however, we would like to do whatever we can to resolve your problem and ensure that you are happy with choosing WebWatcher.
Ghen: http://www.webwatchernow.com/Refundpolicy.html
Mark or Bo Stahl: That is not right since I have chatted over 6 times trying to fix this problem and you have never been able to fix it.
Mark or Bo Stahl: Everytime I chatted no one ever able to fix the problem I was told everytime that I needed to restart my computer, but nothing was ever done to fix the problem
Ghen: I'm sorry for the inconvenience. Your software is checking in recently on 10/29/2009 12:05:52 AM. Are you on the target computer now?
Mark or Bo Stahl: I am not happy about the service or the program. You are just asking the same question as the other rep...but nothing get done.
Mark or Bo Stahl: I just want a refund or I will make it know on the web about your terrible servicer.
Mark or Bo Stahl: This is wrong.
Mark or Bo Stahl: Your web page says 24 hours a day 7 days a week but EVERYTIME I asked for assistance it was useless.
Mark or Bo Stahl: Is there an 800 number where I can call and complain?
Ghen: We can also refer you to our technicians via Desktop Sharing Session to double check settings and ensure software is working and up and running
Mark or Bo Stahl: I have already went through all of that.
Mark or Bo Stahl: Don't you read what I am writing?
Ghen: via Desktop Sharing session?
Ghen: I understand you had chat sessions with our previous reps but it looks like you have not had any Desktop Sharing Sessions yet with our techs
Mark or Bo Stahl: My son. whom In purchased this program for was able to get online and look at porn. Yes the web rep said that my setting were correct but it did not stop it from coming on the computer.
Ghen: They'll also test everything to make sure that it's working properly.
Mark or Bo Stahl: They said they did that.
Mark or Bo Stahl: They did it last night until after midnight.
Ghen: You still have not had any techs via Desktop Sharing. This way, the techs will remotely connect to your target computer and check settings and tests everything to make sure it's up and running.
Mark or Bo Stahl: You know what we were told to do...Same as always.
Mark or Bo Stahl: REstart your computer.
Mark or Bo Stahl: HAHAHAH, I did not pay for a program that does not work or reps who cannot do their job.
Ghen: That's not the one I am refering to Mark. The Desktop Sharing Session is a different service we offer. It's where the techs will REMOTELY connect and get hold of your target computer and tests everything.
Mark or Bo Stahl: I almost begged for the rep to do whatever was needed and he sopposeable did but...I was still told to restart my computer.
Mark or Bo Stahl: I just want a refund as this has cost hours of my time and now thinking th ecomputer was safe to learn my 12 year old son saw everything.
Ghen: Go to HELP > TRouble ticket system > New ticket and send your refund request
Mark or Bo Stahl: Those are picture that no kid need to see.
Mark or Bo Stahl: I was sexually abused growing up. I said it would never happen to my kid but even if his body was not hurt the pictures will never go away.
Mark or Bo Stahl: I do not want to go to some other page I want you to handle it.
Mark or Bo Stahl: Can't you guys do anything I request?
Ghen: That's why I am offering you a Desktop Sharing Session with our techs Mark so that they can ensure your software is up and running. Do you want to take advantage of it? If you are on target computer now, we can get started with the Desktop Sharing
Mark or Bo Stahl: EVERYTIME, I have used this chat you have been unable no unwilling to do anything that needed to be done.
Mark or Bo Stahl: I just want a refund
Mark or Bo Stahl: The computer is in Alaska and I am at the Mayo Clinic in MN.
Ghen: For refund requests---- please go to HELP > Trouble ticket system > New ticket
Ghen: Just put it in the subject line: Refund request
Mark or Bo Stahl: I have called my husband everytime so he could get on the computer to work with you guys at least 4 different time.
Ghen: and indicate the reason why then hit Submit
Mark or Bo Stahl: He is now at work and the computer is locked up.
Ghen: You will be notified with in 24-48hours
Mark or Bo Stahl: Ghen, You are still doing the same exact thing as the oother rep. Do something differnet where you do not have to deal with me or this issue.
Mark or Bo Stahl: Is this what you call service?
Ghen: Mark, I am doing all the best to help you trouble shoot. If you want a refund-- please do submit a refund request.
Mark or Bo Stahl: So they can e-mail me the same bull. Why can't you take care of it now?
Ghen: Refund requests should be in writing.
Ghen: Do it by sending a ticket.
Mark or Bo Stahl: I have just wrote a very indepth refund request to you
Ghen: This is the chat . You need to send it via ticket. Please follow. Go to Help > Then Trouble Ticket system > then New Ticket., Thank you
Mark or Bo Stahl: Thansk for nothing.
Ghen: That will be forwarded to the refund team
The complaint has been investigated and resolved to the customer’s satisfaction.
poor product / worse service
Hardly know where to start. I have logged 13 trouble tickets in the past year but many other problems/issues have gone unreported. Just to name a few problems:
- website often down
- lose ability to monitor licensed PCs
- have to reset software program often, very time consuming
- had to reinstall licenses 3-4 times
- unintuitive software, poorly designed
- tech support is horrendous, likely outsourced overseas
- can't reach anyone live, unless you PAY for VIP support
- not a one time purchase, company tries to rob you for mandatory upgrades (which are not)
- paid $250 for 2 licenses, then forced to pay for upgrade to new version (was told older version would no longer be supported).
- A Wells, VP of Consumer Sales, responds that I was "lucky" that I got such a great deal and only had to pay $29 for an upgrade versus $193. Are you kidding? $193 on top of $250. CyberPatrol and other products cost less than $40 and have most of the same functionality.
I could go on and on but I'm angry again just typing this.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same here...paid a ONE TIME $106.95 for a LIFETIME SERVICE. That is what was VERY CLEARLY STATED on their site when I made the purchase. Now I have to purchase upgrades or my 5.0 will no longer work.
It is an outright lie and theft by WebWatcher. No where did it say upgrade costs were ever part of their very clearly stated ONE TIME FEE OF $106.95 for LIFETIME SERVICE.
They have the nerve to lie about the cost. That is quite a bit of nerve for the product they sell is down at least 6 or 7 hours per week due to "upgrades"
PATHETIC COMPANY AND PRODUCT
I got the same experience with Webwatcher. Stay away from Webwatcher! They just try to rob your money with poor service & attitude.
Ben / New Jersey
Jan 7, 2010
I work at CyberPatrol and would be more than happy to arrange to get you a free one year subscription to our product that will cover 3 PCs. It is so important to protect your family from what I will call the Cyber Sharks. There are too many dangers online to go unprotected. Let me know if you'd like to give our software a try and I'll make that happen for you.
Barb barb.r@cyberpatrol.com
no refund
I've always had trouble with WebWatcher. I wanted some software to block ***.It Never worked well and is difficult, also support stinks. I tried an Upgrade for $46.95 and it was a disaster. I called to cancel the same day. Well within their generous 5 day trial. I was told to send trouble ticket and did so twice actually. I have called, E-mailed, chat line, etc... No refund! I put in a complaint with BBB (Better Business Bureau). So I am tiring from this battle for my refund, but will continue. I will not go down without a fight. Also they are expensive.
The complaint has been investigated and resolved to the customer’s satisfaction.
my name is Crystal Waters I don't understand why this was charged to my phone I do have bank statement stating that it was charged to my debit card I have online banking I do not need or nor have I ever gotten something like this as a site I'm reporting this
They are ripping people off they don't give you a free trial at all they take money right out your account in stalled web watchers but when they took money off my credit card I uninstalled it so I need my money back on my credit card asap. I didn't use this product at all if anybody tries this it's not worth it
They took my money and didnt give me a service.
I want my money back please.
I tried 4 times to get my refund and there is no justice.
I signed up for the Risk Free Trial and within just a few minutes my credit card was immediately charged twice the same day, one rot $39.95 and second one 59.95.
I did not realize this until next month I see my credit card bill statement. I choose to dispute those transactions, still waiting how is going to be resolved.
I signed up for the product thinking it would fulfill my needs. Contacted tech support immediately and was told it would not do what I needed. Was promised via chat tech support that I would not be charged past trial period and guess what? Checking account charged and company refuses to refund. Poor Poor Customer Service. Highway Robbery!
I am a 32 year old woman and this webwatcher monitor system has installed on my phone illegally without my permission or knowledge! I just found it today! I want to know who put it there right now this is not right I am not a child and am very angry about it! I am being illegally monitored! Please contact me back asap at wardtara527@gmail.com .!
Site to see recordet data is to slow. If they let you in after log-in attempt...
After paying $129.00 webwatcher has stopped working completely. Nothing is recorded. No activity. Extremely upset. No one will respond to my emails. I want the problem fixed or a refund
Signed up for their “FREE TRIAL OFFER”, notified the company within the 72 hour time limit to cancel my subscription. Not enough information was given prior to subscribing to the service as to what is involved in setting up/connecting the devices to know that this was not going to work for me. Customer service basically said, to bad. Their refund policy exceptions basically say that there is NO POSSIBLE WAY YOU ARE GOING TO RECEIVE A REFUND FROM THIS COMPANY! You try to call the company and ask to speak with a manager and they leave you on hold until you are so frustrated you finally hang up. I just threw away $130. After this post; I’m heading to the Better Business Bureau!
Stay away from this scam. not worth the trouble and they won't refund your money.
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Overview of WebWatcher complaint handling
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WebWatcher Contacts
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WebWatcher phone numbers+1 (888) 682-9501+1 (888) 682-9501Click up if you have successfully reached WebWatcher by calling +1 (888) 682-9501 phone number 0 0 users reported that they have successfully reached WebWatcher by calling +1 (888) 682-9501 phone number Click down if you have unsuccessfully reached WebWatcher by calling +1 (888) 682-9501 phone number 0 0 users reported that they have UNsuccessfully reached WebWatcher by calling +1 (888) 682-9501 phone number
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WebWatcher emailssupport@webwatcher.com100%Confidence score: 100%Support
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WebWatcher address88 Post Road West, 1st Floor, Westport, Connecticut, 06880, United States
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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