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WeGotLites
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2.3 6 Complaints
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WeGotLites Complaints 6

ComplaintsBoard
K
7:26 pm EDT

WeGotLites bait & switch???

I have seen an ad from 'AdChoices'' pop up on eBay for four days. It says 95% off item 9784BK. But WegotLites will not honor their coupon. I have talked to the company until I am "blue in the face". Someone in the company placed this ad but they will not let me talked to the person. All I am asking them is to honor my order. I can't send a picture because I have an older desktop and can't take pictures with it. They might be a great company? Now here is a question: What is a "Bait and Switch"? Is it when you answer an AD and when you order it they try and make you think they didn't know about the AD and want to charge me the full retail price with a small discount. I do not know. just asking?

PS. I did find the ad picture within a story at the New York Times.

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R
7:58 am EDT

WeGotLites Lighting Fixture

Found a beautiful fixture on this site. No problem with delivery or the fixture except my error. As a new widow I am finding, through trial and error, that specifics my husband would had caught do not occur to me.
My ceiling is 10' tall and the fixture is made for an 8' ceiling. OK - this is
what is called a Mistake but We Got Lites would not stand behind their product for return and refund! The Customer Service Agent, Denise, tried to be helpful but the Company would not budge. So Buyers - Be Ware of What you are Dealing With and Know going in that there is no Margin for Error! NOT A HAPPY CUSTOMER - WILL NEVER RETURN!

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G
1:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

WeGotLites Item received was not as described

I agree with the other reviewers who are calling these people scam artists! I ordered the Hacienda Umbrella Stand from them which was described as follows, "this umbrella stand has a distinguished look with its raw steel finish". As I went through the ordering process, I was happy to see that the item was in stock and expected that it would arrive within a week or so. Later that week I receive a call telling me that it was NOT in stock and would be shipped to me in about 2-4 weeks. OK – I wasn’t in a huge rush so I agreed. It arrived a month later. What I received was nothing like the item they had pictured on their website. Instead of a "Raw Steel finish" - the item was painted black and had brown splotches all over it! It looked like they were trying to duplicate some African animal or something.
The customer service department seemed to be well trained at dodging customer complaints. I was in contact with a person named Harshi by phone on 5 or 6 different occasions trying to get some answers. She would repeatedly tell me that she was in the process of following up with the manufacturer and then just never call back. Finally I told her that I would like to have a call tag sent (so that I would not be paying the return shipping) and would like a full refund. What they finally sent me was a form with instructions on how I could return the item (at MY cost) and would receive a credit minus 25% restocking fee! No thanks. Instead - I will repaint the hideous item myself and tear them apart all over the internet on as many sites as I can find. Do NOT do business with this company. You will be sorry and you can definitely find scrupulous merchants to spend your hard earned dollars with.

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Is WeGotLites Legit?

WeGotLites earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds WeGotLites to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, WeGotLites is known for their high standards and safety. If you're thinking about dealing with WeGotLites, it's wise to check how they handle complaints.

We found clear and detailed contact information for WeGotLites. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for wegotlites.com can be seen as a positive aspect for WeGotLites as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of WeGotLites's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Wegotlites.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wegotlites.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Wegotlites.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with WeGotLites's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
  • Wegotlites.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The wegotlites.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
J
1:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wegotlites.com has the absolute worst customer service, and the most dishonest business practices I have ever experienced. I had to contact the company about the status of my order since I never received any shipping confirmation emails after almost a month of waiting. They kept pushing out the shipment date every time I made contact with them. At thi...

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ComplaintsBoard
J
8:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

WeGotLites Fraudelent Merchandize

We bought a "Swarovski Crystal" Chandelier from this vendor, the vendor asked us to pay extra for Swarovski Crystals since they were the best crystals in the market and they costed more, we spent a substantial amount of money on this chandelier more than $2000.00 Dollars. However, once we received the merchandize it turned out to be fake Chinese Crystals, the merchant refused to refund our money nor was he willing to take back the merchandize. I did some google seraches and came upon several unsuspecting consumers who were duped by this company, there may be several other's who dealth with company and don't even know that they own Fake Crystals. The owner's of this company go by different names Jashua Marshall for some Joshua Goldstein for others, Brian Goldstein for some. Overall these guys are fraudsters big time, they are a shady outfit, please stay away from this company or inquire about their return policy you will quikly learn the truth.

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M
12:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After purchasing an expensive chandelier for $2500 on eBay, it was discovered that WeGotLites.net was selling the same exact Chandelier of the same type for $500 less. When approached on the subject, the owner Joshua told us the $500 extra was eBay fees. We challenged him on this but he stuck to it. Scam and outright fabrication instead of admission of mistake. It's all about he money. Buy at your own risk from these people.

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Overview of WeGotLites complaint handling

WeGotLites reviews first appeared on Complaints Board on Oct 10, 2009. The latest review bait & switch??? was posted on Jun 4, 2018. The latest complaint Item received was not as described was resolved on Aug 29, 2012. WeGotLites has an average consumer rating of 2 stars from 6 reviews. WeGotLites has resolved 2 complaints.
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  1. WeGotLites Contacts

  2. WeGotLites phone numbers
    +1 (866) 415-4837
    +1 (866) 415-4837
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    +1 (718) 317-6263
    +1 (718) 317-6263
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    +1 (800) 282-5505
    +1 (800) 282-5505
    Click up if you have successfully reached WeGotLites by calling +1 (800) 282-5505 phone number 0 0 users reported that they have successfully reached WeGotLites by calling +1 (800) 282-5505 phone number Click down if you have unsuccessfully reached WeGotLites by calling +1 (800) 282-5505 phone number 0 0 users reported that they have UNsuccessfully reached WeGotLites by calling +1 (800) 282-5505 phone number
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  3. WeGotLites emails
  4. WeGotLites address
    360 Industrial Loop, Staten Island, New York, 10309, United States
  5. WeGotLites social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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