Wells Fargo
Reviews and Complaints

I am in the process of renovating my home. I am a teacher with not a lot of extra income. I took out a Home Projects Loan through Wells Fargo to purchase new energy efficient windows for my home. The loan was for $10, 000 which I used $7500 for the windows. I also had a credit line of $1500 for other purchases.

I have never paid late nor missed a payment on this loan. Regardless, for the past two months after my payment is processed, I receive a letter from Wells Fargo saying they have decreased my credit available to the amount due since my credit is not sufficient. I have an average credit score, and have run into financial hardship but have not missed payment on other bills. This action by Wells Fargo has changed my credit score because it looks like I have maximized my line of credit.

Has anybody else experienced this? Do they want to purposely put you into a hole you can't dig out of?

I am being charged for a service that I never enrolled in.

08/19/2010 08/19/2010 credit defense [protected] g $36.03

i had a home in san diego ca.i wanted to buy another in ramona ca.at that time the bank was world savings.it then changed to wachovia.it is now wells fargo.the loan officer told us we needed to take out two different loans.one to take money out for a remodel of the original home.at that time it was worth about $950k.there was a loan of about $440k.then we were told we need another loan for the new home, also $440k.we also had to put down $121k.at the time, the new home was bank owned.we made a lower offer.we wwere told we had to pay the full asking price of $570k.the home was suppose to be worth $652k.we were told at that time because we were going to sell the original home, we should just get 15 year adjustable loans on both.we had planned to sell the original home and pay off both homes.at that time the housing market changed.we could not sell it for that price.so we rented it out.we were making some payment on it, not full ones.but the bank was accepting them.then we had to evict the tenant this year for non-payment of rent.of course wachovia swooped in and filed for a foreclosure process.the home at time was now worth a lot less.we ended up after waitng for them to modify the loan for close to two years, selling the house on short sale last month for $350k.now while trying to keep paying on the other home, we got behind on the new home.but we were only owing about $7k.next thing we know it was jacked up to close to $23k.we had asked for a re-payment plan back when it was about $7k.we were told to fax in lots of documents.we faxed them.now they are telling me today that they did not receive them, we did not call back for phone interview.i called back another person, they say they received the papers but now it's too late so they want to foreclose on the 24th.they told my real estate agent another story earlier today.so now i have to go pay for an atorney and pobably file papers with our DA here in San Diego.plus file a case of elder abuse against Wachovia/WellsFargo.i am sure there was some illegal dealings with the loans.we gave up our other home to save this one.so we will fight to the finish.all we want is to start making our payments again like we were told we could.we offered to send in a large sum, we were told to hold onto it and not send it at that time. this house is now worth $350k, half of what it was suppose to be.so Wachovia/Wells Fargo needs to step up and do the right thing as they promised.we will be filing the papers with the DA on monday and the papers for Elder abuse.i was 69 when the loans were taken out.they for sure took advantage of me.i will see attorney on monday.wish me luck.

Wells Fargo is a horrible bank they cannot conduct any decent business. Their Loss Mitigation Department is the worst. They are incompetent, unskilled, ignorant and unprofessional employees. Their management and leaders are running a scam with the short sales and foreclosures. I had a buyer that was willing to pay cash $290, 000 cash and Wells Fargo took 7 months to approve the offer and the buyer walked away. I have been trying to do a short sale with them for a year and a half and they will just sit on your packages and transfer you from negotiator to negotiator. The second time I got a buyer that offered $285, 000 wells Fargo sat on the offer for 3 months and then denied it. Do not work with Cassandra Bloyer, Deyya McClurkin, Laurien L. Grimes, Vincent Moynihan, they are just a waste of time and don’t know anything about the process and they will send your file back and forth until the time is up and they will foreclose your home. They are not willing to work with you; they are just rude and worthless to deal with. What a horrible experience, I am glad it is over and I won’t ever have to deal with Wells Fargo ever again. Please be smart and do not get yourself trapped by them, they are not there for you or your family they are only in while you show them THE MONEY after that they will not work, cooperate or be flexible with you ever.

Stay away from wells fargo bank! My attempt to wire money from my account to a corresponding bank in canada resulted in lost funds, misinformation, lies, abusive behavior by management and failure to make any attempt to solve the dilemma.
My inquiries into what happened to my money were met with made-up excuses, recriminations, and a how dare you question us attitude.
Even the bank manager stated to me to that some employees are not thoroughly trained, which is common in the banking industry. That I and customers alike should expect it, and to live with it!
That made me feel very secure about wells fargo handling my money.
No one, including branch management and upper level managment appologized for my inconvenience, concern and anxiety. No one cared about making any attempt to trace and find out what happened to my money.
I was able to finally meet a non - management wells fargo employee that cared about the customer and not at all interested in false bravado.
She immediatly set about to research and trace the lost wire.
Unfortunatly, after getting nowhere for a week with the so called managers, I now have to wait an addtional few days to trace the funds.
I do not expect the young lady that finally assisted me to advance very far with wells fargo. She is the only one that actually displayed intelligence and compassion. Obviously a rare commodity at this moscow idaho wells fargo branch.
If you deal with wells fargo, get out! If you are thinking about it, don't! If you must, remember that the chance of confronting incompetence is far greater than you think.

I have been round and round with these rude people! Do NOT finance with them! My daughter helps pay a small portion of the payment and she had some medical issues and and was trying to get caught up on her bills. We were only behind 2 weeks and she called to inform them for me (she has permission on the account). They tell her "Why don't you have the loan with us?" She says, "because its my moms car plus she has better credit anyways" And the man replies "Well no wonder you don't have the loan in the first place. You can't even afford to make any payments." And then he starts yelling at her! I will state that the reason she fell behind was because she had to undergo chemotherapy (which they knew). She was already feeling horrible and they just added to it. They actually almost lost their house with Wells Fargo...but pulled through and was calling wells fargo dealer services about my vehicle just to let them know we fell a couple weeks behind. I was furious, called back, and i was told that if 1 payment is overdue 30 days, they will reposes my vehicle...1 payment! These people were rude jerks. He set up 2 payments to be taken out. One the day before I got paid but was supposed to be taken out after business hours so It would not be taken out of my bank account until the next day and another 2 weeks later...well, he forgot to note the account about the first payment being taken out after hours and guess what!?! overdraft! He also failed to tell me it was a $10 charge for each payment set up... Until I received a letters in the mail describing fees and banks overdraft fees! After calling back to cancel that last payment set up, I was told "i should of known about that"...how am i supposed to know if no one tells me! Anyhow, that doesn't even skim the issues i've had with this company!

I found out yesterday through a good source, the M.O of this outfit. You see, on some of these (in fact most) of these modification programs are specifically designed to fail, especially the President's "Affordable Home Program" has been viciously abused by the mortgage companies. These ppepople are "double dipping.
They do it by receiving $4000 a month from the government to pay the mortgage companies for our mortgage...this is their first "Dip". At the end of the year they have strung you along with al of the same complaints you see recorded on this site. By that time they have taken $48, 000 from the government (our bail out monies for them). After they have strung us along for that year with no intention of any permanent adjustment, I receive a notification that I did not qualify for the modification and that I owed them $10, 000 for the principal that was not paid in the temporary modified payment. So now they have the government's (our money) of 48, 000, they have now given us THREE WEEKS to come up with the 10, 000 or face "AN ACCELERATED FORECLOSURE". Their next move is to offer to "help" you out again by offering assistance on a "short sale", which is simply giving your home to them or their designated buyer. They have now made back on top of the 48, 000 and the 10, 000 (if you could come up with it) and the full balance of the mortgage
In essence, they used our bail out money to throw us out of our own homes.
The President's intention in giving the companies money was to allow us to keep our homes and paying them not to foreclose, giving us a chance to get back on our feet. ..instead, they are using his program to screw us and the government out of our monies and our home place. They have made more money with this scam than they would have being honest and simply doing the business of mortgage contracting. They are making BILLIONS, in not TRILLIONS throwing us out of our own homes with our own money. This simpy cannot be legal. A class action suit is most certainly in order here.and a congressonal investigation along with a criminal investigation should be initiated by the government. ..They are intentionally causing the President's program to fail.
I have found out about a law firm in Tennessee that is taking these cases to court and arranging a fair settlement. I still have to find out their names and address and I will post it as soon as I do. .

I have a wells fargo complete advantage (Rm) checking & savings account. Completed an on-line transfer of $1000 from my savings to my checking account, since I wanted to cover a check I was writing & an on-line purchase at walmart. My printer was non-functional at the time so I could not print out a copy of the transaction with its corresponding confirmation number.

Much to my surprise the transaction never occurred. I went to the bank asking why I did not have automatic overdraft protection. They said it was never set up & I had to $35 for each incident for a total of $70. So where is the advantage of my disadvantage account ?

To make matters worse I asked to set up the overdraft protection to find it still charges me $10 per day for a service, to use my own money, and was free at my other banks!

Who is the government protecting, its people or its corrupt banking system ?

Good-bye wells fargo & screw your customer business ethics !

AUGUST 2010

If you are looking for a loan, do not use Wells Fargo Auto. If you are behind on payments in any fashion, be forewarned of how you will be treated when you call in to make arangements. This is coming from a mild-mannered, very logical, patient person. As of today, my car payment is 5 days late. FIVE DAYS. I called in because this month, I need to pay it on the 27th - which is late, I realize. It's too much to type here, but please note, coming from a very sane and logical person - I was crying by the time I hung up (and I hung up on the woman.) I did not realize a call to let them know I will be a few weeks late this month would turn into someone yelling at me, talking down to me, taunting me, questioning my finances - with very harsh language and manner. It was shocking. It was unprofessional. I decided to let her keep talking and talking, because I figured at the end I could repeat myself "I HAVE NO MONEY I CAN PAY YOU ON 8-27" - nothing she was going to say can change the fact that I have no money. She was horrible, it was horrible. This sort of stuff has gone on throughout the duration of my loan, but was today was bad. REALLY BAD. Please dont use Wells Fargo Auto for your car loans. Its just not worth it.

Los Angeles county issued a $3500. exempt hold/lein order on my bank account. Result: $100. legal fee. The instructions issued included: Withhold any any all assets exceeding $3500. in value. Deposits in financial institutions, including IRA's, SEP's, rents and on and on. If these funds include any monies from Social Security or Supplemental Security Income Please contact us immediately. For the last several years the only deposits made to my bank account is the direct deposit by SS. There are 2/3 debits outstanding. The bank freezes my account, pays the outstanding debits, credits my account with $25. overdraft fees.

The legal department (finally contacted, call waiting 1st 38min, 2nd 52min, 3rd 35min) is busy and after their acknowledgement of error advised me to contact WFB consumer help line for reversal of late fees ($25.), they didn't have the authority for such services. The over draft fees are wrong, the legal fees, I'll have to assume (the gov'ts are in a hurry for monies). They are WRONG. Unfortunately the economy doesn't accomodate retired carpenters and has no handy work to augment my income.

8/3/10

To whom this concerns:

Wells Fargo has hired this company Pinnacle Financial to negotiate on their behalf. They fired them w/o informing us. Now we are ready to close escrow and their new company Enhanced Recovery Corporation is saying the amount of compensation is too low and there is no negotiating it. We had the payout increased by 65%, but they still refused it.
Wells Fargo has this collection company collecting for them. When we talk to Wells they say it is up to their collector (ERC) to accept the offer. When we talk to ERC they say it is Wells that has to accept the offer. This has been going on for over a month. We were suppose to close escrow the first week of July. Now its 8/3/10 and we don’t have agreement with Wells Fargo has yet.

Mean while the buyers are loosing their loan lock, and their lives are being held up. Our realtor is giving part of his commission toward some unpaid property taxes and the buyers are chipping in as well toward that. And that is because the bank would not pay those taxes.
We have invested over $275K (our savings and investment money) into this property and are losing every bit of it. For the past three years our financial situation has been devastated. Being realtors we have basically lost our job and been living off what ever little saving we had left and by selling our personal belongs. Loosing our home to short sale or foreclosure has been devastating for us. They claim to want to help save our home but when it really comes to help they refuse to. There are just messing with our lives.
Please kindly address this situation.
Please help!

Sincerely,
Greg & Rajkumarie Bechtol

I got a loan on my car from Wells Fargo Financial. Three years after I finished paying it off, I still haven't received the title to the vehicle. They sent me a check because I overpaid on my last payment, so it's obviously paid off, but no title. I go into the DMV, they say I have to go the bank. I went to the bank twice and they finally sent me a document "Lien Satisfied / Title Holder Release" but they didn't sign it or notarize it. Their office is in Philadelphia, PA but they typed Philadelphia, CA on the form. What's up with these people?

I go into the DMV again, hoping it can be taken care of electronically. No, they told me I have to go back to the bank and get it signed and notarized. The only way to find out what I have to do next is to go into the DMV and wait for an hour to talk to someone. Now I have to go back to the bank for the third time and after that back to the DMV again (third time). Then, it will take two weeks for the title to be sent to me from Sacramento.

Is it really so unusual to finish paying off an auto loan? Why is this so hard?

This bank deserves to fail. I sure hope my tax dollars didn't contribute to a bailout for Wells Fargo. They suck.

The government needs to put a clamp on these #! They are screwing their customers left and right!
I am convinced that their software is specifically written to delay deposits, put larger debits first, etc all in order to nail you with overdraft fees, and these fees are outrageous! This is a crime! I'll be running low, I check my account several times daily, and i'll deposit cash, checks whatever, and suddenly, they post all the debits first, starting with the largest, and then post my deposit, so they can # me over!

Apparently i'm not the only one, I have seen many many hundreds of complaints from others.

make a long story short..Wells Fargo Financial has disqualified me from mortgage modification..their reps tell me I've another home mortgage with Wells Fargo Mortgage..which I don't..a Capital One Card..which I don't..an Bank America Card..which I don't..and none of these folks..(and several others I've run down)..know me..my SS #..or can see any of the info Wells Fargo Financial sees..my credit has been frozen for sometime now..This is a ploy to discourage, delay and disqualify me from them having to modify my loan.I owe twice as much as my home is now worth.I have filed a complaint with the BBB..what else can I do? I want to do the right thing.It seems they want me to walk away from this home.

My debit card was pre-authorized by Priceline three times in error (for an expensive international flight), tying up my entire bank account so that none of my funds would be available for several days. All it would have taken to resolve was for a Wells Fargo representative to make a phone call to Priceline to release the funds - they refused and were extremely condescending in the process. I am in the financial services industry and deal with consumer banks all the time - these types of calls are commonplace for many other banks. I have had my account with Wells Fargo for over 20 years, but was told that this type of service is only provided for merchant accounts (i.e. "we don't care about individual consumers").

my grandmother had a similar situation with wells fargo. She had to re mortgage the house a few years back since my grandfather had a stroke and was unable to work again. They owed less then 30 thousand on the home they had been paying there mortgage on time everymonth but when the payments were sent in they held them and took a month to a month in a half to post them to the account obviously accumulating late fees that shouldn't have been there. Then to make things even more fun, every month they paid with money orders since they began the mortgage they sent back 6 money orders with a letter stating that they would not be accepting any more personal checks from her. Glad to know they don't know the difference between money orders and personal checks. For the past 5 months they have been sending the money into what they call a suspense account and threatened to foreclosure and gave her less then a month to come up with 1900 dollars that she had already paid. these people are crooks and want nothing more but to take peoples homes when they owe so little on the house. Good luck trying to call one will tell you what you wanna hear then shortly after if you need to call back the next person doesnt have a clue what the previous had said then they end up ###ting you to the point of cursing them out and hanging up. These people are for one idiots. two obviously doing illegal things we had a friend of the family who is a lawyer look it over and say what there doing is punishable buy federal law. I suggested a reverse mortgage to my grandmother and we had gone and went through with it and things are fine now we had to do what it took to get a way from these idiotic ###s and will highly suggest for anyone considering to buy a new home or get any kind of anything with these people to turn and run. I suggest the only reason you call them is to tell them how much they are heartless jerk offs and that they should all have there homes and payments screwed with so they can feel the stress that so many people go through. If anyone knows of a class action suite against them please email me at [protected]@comcast.net id be happy to help them file against these ###

We fell behind on our auto loan, and wells fargo repossesed our vehicle. We had to come up with $1, 900 to reinstate the loan, which was sent by moneygram to them on a Friday morning. We have to pay an additional $25 a day in storage fees. When the car was repossesed, I contacted them and have been working on this for over 5 days, they have their money, I don't have my car and I now owe $150 in storage fees. Because of an error in wells fargo sending the release fax to the wrong phone number, there will be another day of storage fees assesed. They showed absolutely no concern for their mistake, put no effort in to helping us get our car back in a timely manner, and were all around rude and difficult to work with. At one point an employee told me, "if I show you compassion, I have to show everyone compassion..." That statement basically sums up the service provided by wells fargo. I urge anyone of you reading this that may have a vehicle financed by wells fargo to strongly reconsider, no vehicle is worth the amount of aggravation this company has caused us.
I wonder how much the employees of wells fargo were paid for their souls?