Westinghouse Electric
Reviews and Complaints

I filed a law suit against them in small claims court and I got my money back.

I have exactly the same experience going on right now. They received my 37" LCD TV on March 19th (Blue LCD went bad) and for months they couldn't tell me why I didn't receive a replacement. They have no way to communicate with the warehouse and no way for me to speak to a manager. Then I finally receieved the RMA replacement TV on JUNE 3rd! Plugged in the replacement and it's worse than the one I sent in. It has dark patches all over the screen and is bascially unwatchable. At this point, I'm calling my lawyer and filing a claim against them.

They are THE WORST customer service I've ever seen...and I've seen many bad ones that's for sure.

OMG! I wish I saw these comments before i bought my packed up 32inches westinghouse tv in 2012 from microcenter. It only worked for 2 months and no picture, no sound, I have tried everything on the manual but no progress. I have been weary to call because of everything I haveread from customers experiences with paying for shipping and getting refurbished tv, I am a very busy person so I guess I have been duped by Westinghouse cos they'll not refund my money. I hope there will be a class action against them so we can all get our money back if possible!

update on my saga: to recap, the last TV came shattered. They replaced it with a smaller 32" TV. This was to replace my original 37". The rationale given that since they no longer make 37" tvs (it's been a year now since my original purchase) they could either send a 32" or 42" and decided to downsize. Unacceptable. Finally found a great guy - Klaus - who arranged for the 42" to be sent. Took almost another month, but I finally received the 42" (refurbished - not new, because that is their "policy") and it works. So far.

Recap: one entire year of dealing with this and SIX, count them, SIX tvs to get to one that works. I hope this one lasts...but no matter what, I've never buying a westinghouse product again. and I am telling everyone I know not to. Not a great way to build customer alliance and support.

Finally received my replacement TV (this is the 6th one!) but they sent me a (refurbished) 32" instead of the 37" I had originally. Going on the one year mark now and still don't have resolution. Just incredible...

Westinghouse Digital's

Agent for Service of Process:

PARACORP INC
2804 GATEWAY OAKS DR STE 200
SACRAMENTO, CA 95833

Any other California residents want to get in on the festivities?

It seems that a total lack of customer support is their standard operating procedure.
Is anyone getting a class action lawsuit together?
Got an address for their corporate attorneys?

My TV arrived today and so far I do not have any problems. We did have to call them to remind them to send the TV though. It came a week late.

Yes Jennifer my TV is working great! The problem I had the first couple of days with a message about "No HDMI signal detected" cleared up on its own within the day. I found out that is a common problem with HD signal sometimes having a burb. I also got new cables this weeken which may avoid this from happening, but the cables were not the fix necessarily.

I suggest you Corporate back and ask for Alma, she is the one who helped me. (Or email me). I hope your nightmare is over soon, keep trying.

We did receive our TV on Tuesday even though they never emailed us a tracking number like they said they would. When it arrived it was a big surprise-I really didn't expect it!
We received a new TV and it plays great! Let's hope it continues to work well!

My nightmare continues! I thought I was seeing the light at the end of the very long tunnel. At the suggestion of Frank M, I finally reached a very helpful young lady at the number he posted. She was the first person I've dealt with in the last 10 months and 4 TVs who seemed to know what she was talking about, and actually came through on her promise. I got my replacement (although refurbished, like that last 2...why is this?) last week. Unlike the previous problem TVs that had sound but no picture, this one finally had both sound AND picture...too bad the screen was shattered in the shipping process! So close! I have been calling the same number since then...6 voicemail messages left so far with nary a return call. Will continue trying.

Frank M - did your TV finally work?

Sdreamin - did you receive your TV as promised?

So, my story:

I have had no less then 6 TV over the course of the last year. None, I repeat NONE, have lasted more then 1 month. I have gotten 3 bad ones right out of the box, 1 that was the completely wrong model, and the other two died within a month of having them. All but one of them has been a refurbished unit (this last one I got) and none of them have lasted for any amount of time.

At this point I am fed up and out of patience. I have been trying to get through to Westinghouse Corporate for two days and I can't for the life of me get anyone on the phone.

I will give them a few more days and then after that they can forget about me being nice; I will file a law suit and get a different brand TV.

I am sorry to hear you are going through the same issue I went through earlier this year with Westinghouse. Here is how I got resolution to the issue, when they did not have a comparable replacement, I asked what alternate options were available. After a 30 day waiting period they did offer to take the broken set back for a refund. I sent the TV back on 07/16 and never heard from them again, and the frustration started again. They kept telling me to call corporate, but nobody would answer the phone, and the numerous voicemails I left were ignored.

Not willing to allow a company to steal my hard earned money for their defective product, I filed a BBB complaint, and I noticed on the BBB website they listed some of the customer care executives. Since they did not list their contact information, I decided to guess what there email address may be and sent an email explaining my extreme displeasure with their company. Low and behold an hour later, I get a call back! Three weeks later they finally issued a refund.

It is really sad companies like this are allowed to continue to do business. Please feel free to reach out to their executives to let them know your displeasure and hopefully find resolution like I did. Also please reach out to everybody you know and let them know never to do business with Westinghouse Digital. Good Luck!

Here is who I reached out to get resolution

Rynette Kerl - Supervisor Customer Care - rkerl@westinghousedigital.com
Klaus Libor (Manager of Customer Service) - klibor@westinghousedigital.com
Alma Silva (Customer Care) - asilva@westinghousedigital.com - p: [protected] ext. 223

i have a white westinghouse refridgerator, and it is junk model no wwtri502kw8 serial no ba11625115 it came with a house i bought thinking it was brandnew that was one less thing to worry about and all, it was manufactory date is 04-11-11 imoved in in sept stickers all on it and everything its now 05-4-11 and it quit working, , COME ON NOW NOT even i full year of use STAY AWAY FROMALL WESTINGHOUSE PRODUCTS they dont last and certinanky not worth the money, now im spreading the word ! totaly unhappy the only thing missing was a gun i feel i got robbed!

Use this information at your own risk! I am not responsible for what might or could happen!. This worked for me. I had a 26 in tv from westinghouse lcd and it would come on then after 10 mins it would shut off again. It would take a long time to come on after that. I took apart the tv. When you open it up(remove the screws that hold the case together) This will void any warranty you have. So use this as a last resort. Once you have the case off there is a switch board that has your power, volume, and channel buttons on it. Take the black buttons off the switch board. Discard them. You wont need them after this. take the switch board and tape it to the front of the outside part of the tv case(Do not cover the speaker). Now put the tv back together and it should go to working and stop shutting off on you. Mine did it hasnt shut off since i did that. If you find this tip to be useful. Then show your appreciation by sending me $10.00 to Martin Lee at Sports Transportation llc, 1400 52nd st. North, Birmingham alabama 35212

In reference to my previous post, Best Buy came out to check on the TV today and they said they will order a new power chord which will take 3-5 days to get here. SERIOUSLY?! First of all why would it take 3-5 days to get a power chord and secondly I doubt that is the problem since the TV never loses power. There is a pop, then the screen goes black, but the blue light stays on. They are probably just buying time and hoping the warranty will run out before they really have to fix it. I'll keep you posted.

I want to try and explain a few things about Westinghouse and their customer support. First, I am one of the customer service reps for Westinghouse. I will give you some inside information explaining some of the procedures, but I will also explain why certain things "are the way they are."

Firstly, when you call customer service you are talking to a Westinghouse employee, in a sense. They actually work for a company called Microdyne. Microdyne's parent company is L3 Communications. Westinghouse has outsourced it's customer service to Microdyne. Now, they have a training program, like any other company, but Microdyne has other contracts as well. EA Sports has contracted Microdyne for Rock Band customer service, for example. Most of the "intelligent people" can adjust if they move from contract to contract, but some can't.

Each company is run differently, so the education process is different, systems are different, policies are different. When you pack too much info into someone, they CAN get confused -- now, Microdyne is located in college area. Why is this relevant? College kids tend to work for less, but also have less commitment, thus high turnaround -- so there are constant hirings. New people, also, can get confused.

You can usually tell who has been there a while, and who hasnt. If, for instance, you are told "X process will take Y days" and then told, on a 2nd call in "X process actually takes Y days" the LATTER is probably true. A good rule of thumb is to note who you talk to, on which day, and how long they said something would take. Also, when a 'range' is given, I.E. 5-7 business days -- plan for 7 business days. The low number, like all call centers, is noticable to customers. It's a pacifier.

Some of you are upset that you have to pay for shipping. This is not unique to Westinghouse. Companies like Vizio also do this. The Warranty covers parts and labor -- it does not mention shipping. Do not assume anything is included BESIDES parts and labor. If you were to have "in home service" scheduled (which is available, by the way) YOU would have to pay the dispatch fee. For the company we use it costs $75 within 50 miles of a metro area, then another $40 for ever 50 miles outside of that area. For the "metro areas" you have to contact them -- and no, I wont tell you who they are, call Customer Service.

::By the way, if you have a DISPLAY problem with your television (meaning it effects your picture) you WILL be required to ship it back -- The display board costs about 85% of the tv, it's cheaper for Westinghouse to Exchange it ::

Most processes do have a range of time for which they take. Just to get return information (address, etc) it will be about 5-7 Business Days (see what I did there?) When the TV is received (in Texas) to the warehouse, it takes about 15-20 business days for everything to complete. When it takes LONGER than that, we can file certain forms to try and get it moving faster, and it generally works -- so be patient.

Do I agree with Westinghouse's policies? Yeah, for the most part. What I don't like, and what I sympathize with you all about is that Westinghouse acts like this isn't a priority. Everyone who is on the phone wants NOTHING MORE than to tell you the tv will be fixed, for free, and we will ship you a brand new one. But that's not reality. We tell you what we're paid to tell you and we handle what we can handle.

A pet peeve of mine is people confusing "Westinghouse Digital" (which is me) for "White Westinghouse" -- we are not them. Westinghouse Digital is a company that is owned, I believe, by CBS.

Also, keep in mind that you get a ONE YEAR manufacturer's warranty. It covers "normal use" -- Do not leave it on 24 hours a day -- that voids the warranty (even the Digital Frames). Of course, we cant prove that, but if you admit to it you're screwed. This 1 Year warranty does NOT mean 1 year and 1 day. ANYTHING over a YEAR is void, and for repairs, you need to provide proof of purchase.

If you take anything from this message, take this:

1.) Keep your paperwork. The more info you have about everything, the better and easier it will be to get things done.

2.) Before you call customer service, try "powercycling" your TV -- that is, turn it off - unplug it - wait 20 seconds - plug it in - turn it on, and see if the problem persists

3.) If you have a problem ON the screen (black lines, etc), pull up your menu. If the problem DOESNT effect the menu, it's not a problem with the display -- its the signal.

4.) GET AN EXTENDED WARRANTY. As low as Westinghouse's failure rate is (

I bought my 37 Westinghouse LCD from best buy just under 4 years ago. I have been really happy with it until recently as the monitor would turn off randomly and the blue light would stay on. I would have to push the monitor button off then on to get it working. Sometimes it would take about 10 minutes to turn back on. I did purchase the Best Buy 4 year extended warranty and they are coming out on Thursday to check out the monitor. I will let you know what they say and whether or not they stand by their warranty.

T

I bought the 40" Westinghouse LCD/DVD combo. It worked good for three years. Then the picture went out and the repair shop tells me I need a new video driver. I sent it to one repair shop and waited 3 months, they never got the parts in so I took it to another repair shop. It's been there for three months now; waiting on parts.

I'm not sure if the parts will ever be made again; and I'm stuck with a broke $2000 TV that can not be repaired.

I bought a 37" LCD monitor from Westinghouse. Just shy of two years old, it stops working and, in fact, begins to smoke whenever I turn it on. Customer service says that, since it is a discontinued model that they no longer make parts for, they will replace it if I ship it to them.

Packaging and shipping to California from Tennessee is nearly $200. So far, it has been five weeks since UPS shows they received the monitor. I've been promised all kinds of things, including a bigger monitor for a replacement, call backs from supervisors and shipping dates that keep getting moved back week after week.

Yesterday, after being told it would be another week before it would ship, I filed a complaint with the Better Business Bureau, the Federal Trade Commission and the Attorney General of California.

I WILL get their attention.

We have a 32" westinghouse LCD TV which is about six months out of warranty. Four months ago, it would start turning off for no apparent reason. The blue light would come on but there was no picture or sound. We could cut it off abd every now and then it would come back on for a few minutes when we tried to cut it back on. The Westinghouse technician said the TV control board, whatever that is, was no good anymore and cannot be replaced. After reading all of these complaints, it is apparent that this once trusted name will not stand behind their products. I, fo one, will never buy another Westinghouse product again after the way I have been treated.

I too fought for five months with the "reps" at Westinghouse. My husband bought our Westinghouse Widescreen DVD Combo TV, SK-26H590D model for Christmas in December 2007. After six months the picture went black with the blue LED lit. I called in June 2008 and they said I would have to pay for the shipping one way to CA or go to Delaware, at least an hour drive to a service repair center. I was so upset with Westinghouse, that I gave up trying. I called back in 9/08 requesting directions to Newark, DE and come to find out the "rep" told me that was not a service repair center (see how they lie) and would have to send it to CA with us paying for shipping (which cost $72) and was not guaranteed a "new" TV but a refurbished one. I am mainly upset with the customer service and especially the "supervisor" if that's what she says she is cause she did not return our requested call nor not one e-mail was sent to us as to the status of the TV ( as the reps I spoke with said they would; another lie). After much persistence, we finally received a "refurbished" TV with no warranty this week 11/11/08. I have definitely told family and friends not to buy Westinghouse products of any kind. "Where have all the "good customer service" gone, long time passing?"

Thousand dollars worth of food had been thrown away because of broken fridge twice in 6 months since bought brand new. No apologies no compensation nothing. All they can do is repairing it. Just not good enough considering it’s broken down again 2 weeks after they just repaired it the first time.

The remote stopped working.
Then the audio stopped working.
The television warranty was for one year.
Does Westinghouse build disposable televisions?
Why is the product poorly made to stop working after one year?

Hi, I purchased a surge protector 1080 J from Walmart last march, I connected my IPL machine to it, it was working good for only 4 months and now it is damaged.the LED indicator not giving any colour.it is black.I don't know the warranty can replace it to me or not.
My machine is 60 Hz&115 V

My husband bought a Westinghouse electric skillet for me this past Christmas (December 2014), and now only nine months later the nonstick coating is pealing off!

The Westinghouse customer service in our case is been a run around with the same repeated message every time we call... But here is the number [protected].

We purchase a TV online and it came defective. We were told to ship it back to their warehouse in Santa Fe Springs CA. They received shipment on 1/9/07, it is now February 28 (almost two months) and we don't have the TV replacement. They are waiting for shipment... Good luck...