Westinghouse Electric
Reviews and Complaints

Dear Sir,
We had purchased a 28 bottle wine cooler from the dealer at New Delhi in the year 2009.It has been stopped working after the purchase of 4years.We contacted to the service centre Komal Enterprises and lodged a complaint on 13.05.2014.The engineer came and informed that its compressure has burnt and it has to be replaced.We agreed but the agency did not send his man to replace the compressure by about 4months by saying that compressure is not available and it has to received from the company White Westinghouse USA .After repeated reminders They have given another agency's no.of Galaxi Refrigeration .We again lodged a complaint vide comp.no.55 .This time within 3 days the same engineer came with the compressure.But he refused to replace it by saying that it has an internal manufacturing fault due to which it is not repairable.If compressure is replaced then agency will not give any warantee.We would like to know from the company White Westinghouse that What type of product you are making which has no repair and service after the sale in India ?You are requested to kindly repair /replace the product at the earliest .Otherwise we have to go to the consumer court.
With Regards
On behalf of Mr.Surendra Nayar
Ravi Sharma
011-[protected]/86

I am a very loyal customer to Home Depot and I own a business. We bought a GE air condition with heat for our shop. After 3 times fixing it they finally exchanged it. Bought a Westinghouse generator online and picked it up at Tupelo, MS store. I had it about 3 weeks before using it and then used it 6 days about 5 - 7 hours each of those days. Called store since I has it more than 30 days I have to send it off to get it fixed. I own a food truck and my business depends on this generator. Talked to the manager named Randy and he was and not sympathetic to my problem at all and ended up just hanging up. I have been a good customer for as long as I remember and I am very upset that there is not a better policy for us. What if your store had to shut down for weeks because you bought faulty equipment from someone.
Jan Loyd

I return my 3rd TV to Westinghouse since 08/22/2013. This last TV broke and the case # was assigned on 01/28 it was supposed to be picked up by Fed Ex on 02/03 but they did not notify Fed ex so I called fed ex myself and it was picked up on 02/04. The TV arrived at Westinghouse on 02/17/14 I have called and called Westinghouse to see when I can expect the TV. I am constantly put off and told that a supervisor named Vidal will return my call and he never does. I even called Westinghouse corporate office and was told that someone would call me back within 24 to 48 hours. They customer service is extremely poor. I will never ever purchase a single product made by Westinghouse. I have goggled and read all the complaints that people have posted about Westinghouse and it is hard to believe that they are still in business. I feel like I have run into a brick wall trying to get replaced what I paid for in good faith.

Hi, I bought White Westinghouse hob in Egypt in Oct 2012 model no. P9101G8X, in May 2013 the ceramic surface got cancer as shown in the attached picture, from 16 May 2013 I am facing problem with the Egyptian agent as this space part is not available and he wants to replace it with stainless steel hob. I need to escalate my issue to the international head office but I could not find any contact details on the company website, could you please guide me to whom I should contact to sort out my issue.
Thx, Maha

I have nothing but bad things to say about Westinghouse. We bought a brand new LED 47" TV in May 2012. First off the speakers were a joke so we had to invest in a sound bar. In Sept 2012 the tv starting having "black spots" appear then disappear in random places on the tv. I took a picture of the tv screen and complained to Westinghouse customer service in Sept. I did receive a timely response back that the problem was covered under warrenty and a new tv would be shipped. 2 days later we received an email that stated our tv was not in stock and we should be getting one within 30 days, if not we would get a comparable product. 30 days later no response and no new tv from Westinghouse. At this time the "black spots" were less often and we let it go. Then on Dec 31, 2012 the tv suddenly went out completely. It would not turn on or do anything now. I called customer service again and since we already had a case number and problems before they said they would send us out a new tv promptly. I was given a FedEx shipping label and told when I shipped my broken tv Westinghouse would see the information and when the tv is in FedEx's hands they would ship out my new tv that same day. I shipped my broken tv on Jan 4, 2013. Since then I can not get anyone that can actually help me at customer service. I have numerous calls in to them... I keep getting told that department is very busy (I can see why if you sell crappy products) and that they have to take a message and someone will call me back. On Sat Jan 12 I actually had someone call me and ask how satisfied I was and if I had received my new tv?! No, I said I had not gotten my tv and that I had never been told one was shipped. He said he had a tracking number for me and it ended up being the tracking number for my broken tv that I shipped to them! Do they really not have better documentation?! He then told me the system says a new tv has been shipped but he can't tell me the tracking number because it takes a few days to get it from FedEx? Really... you ship out something as big and as expensive as a tv and you don't have a tracking number and can't tell me when to expect it so I can be home to receive it? He then told me I should be getting a call or email in 72 hrs with more info and a tracking number. Well, surprise, it is 5 days later and still no call. I called 3 times this week and every person I get claims they are not the right dept and have to leave a message for them (whoever they are?). I finally get a call today and the guy can not tell me any new information. He says the exact same thing the guy 5 days ago said... the tv shows it was shipped but he can't tell me when and he doesn't have a tracking number... so if it was shipped over a week ago and they still have no info... what the heck? He then tells me he will leave a message for that dept (again, why did you call me if you can't help me?) and says I will get a call back in 72 hrs. So that means next week now. I get home that day and FedEx has tried to deliver my new tv. Go figure… they shipped my tv and no one could tell me a tracking number or anything- they really ship tv’s and have no idea when it was shipped or anything! I finally get the new tv from FedEx and it’s a different model. It does not have as many features as our original tv. Our sound bar that we paid a lot of money for can’t even be hooked up to the new tv. It is supposed to be a new model and it doesn’t even have the optical sound output like our other tv. Now our sound bar is worthless and we are left with the awful tin can speakers of the tv only. I am behond FRUSTRATED! I will NEVER recommend Westinghouse to any one and will NEVER buy their products again! They claim online to have good customer service... I'd hate to see what a company with bad customer service is like? Don't ever buy from them, ever!

My review will be similar to others, purchased a 46" LCD TV and it lasted 6 months before it just died. Picture quality was so so and sound was horrible on this set. Put in warranty claim with Westinghouse and they are flat out useless, I had to wait 30 days to see if they could get parts in, then I had to wait another 30 days to see if they could find a replacement (ironic the manufacture has NO TV's in stock!) They authorized me to send the TV back for a refund, and now they refuse to respond to calls, they claim there is nobody that can assist, and when I request to speak to a supervisor or somebody with authority they deny your request. I am still awaiting a response after shipping the TV back 3 weeks ago on a refund...(and from other reviews I probably will be waiting a long time!)

I urge all retailers to please stop selling an inferior product from a company that does not support their products or value their customers. This will be the LAST purchase of anything from Westinghouse, and I urge others to purchase with extreme caution.

I bought a Westinghouse 32" LCD TV for my second home. We used it maybe 2 weekends a month for 4 months. It was one month beyond the 90 day return policy for Costco and they would not replace it. The problem is no picture with sound, which is similar to other complaints for this product. I contacted Westinghouse through Costco concierge services. Westinghouse sent me a replacement TV and I had 30 days to send the damaged one back and put up $300 on my credit card in case they did not receive the TV in that time. Within 4 days I received another damaged Westinghouse TV. I contacted Westinghouse and they told me to send back the TV to repairs and they sent me a packing label for the original damaged TV, no box or packing material. I am left up to supply the box and packing material. I am very dissatisfied with Westinghouse and Costco for the way they have handled this matter. I will be contacting a consumer group, like 7 on your side in the Bay Area to try to resolve. After 4 months I should be receiving a new replacement TV not a refurbished one. I am guessing that will never happen so I will not ever purchase another big ticket item from Costco or any Westinghouse product ever and tell all my family friends to do the same.

I have a 26" westinghouse lcd tv. its about 11months old. recently the tv just stopped working. it would turn on for a split second and shut off. afetr reading some of these reviews it doesnt seem like im the only person with this problem. i called westinghouse customer service and got nothing but attitude from all of the service representitives that i spoke with (which was proably about ten or so different people) i told them my issue with the tv and they were very unwilling to help me out because the tv was technically "out of manufactures warranty". when i realized i was getting no help from any of these people i asked to speak to a supervisor. the woman i was speaking to proceeded to tell me there was a 24-72 hr waiting queue to speak to some above her position. I asked her to put me on the list anyways. after waiting two days i finally got a call from a supervisor. this person was more helpful then anyone else i had talked to. he agreed to extend the warranty because im sure he realizes im not the only person with this problem. he then told me i would be emaiuled the send back process, but would not recieve it for up to 48 hours. to recieve an email?! this place is horrible customer service! i sent the tv out after recieving the email. that was about 2 weeks ago. i just called today to check on my order and was told it could be another 2 weeks before i heard anything about the status of my "replacement" i have to say if i had the extra 500$ to spend i would have gone out and just bought a new tv, and NOT WESTINGHOUSE. hopefully i have better luck with the tv they send me(if i ever get it) needless to say im very upset with westinghouse and how theyve handled my issue. i will never do buisness with them again.

In November of 2010 we bought a westinghouse vr-4085-df tv from Target. Little did we know the tv would only last us 6 months and gets horizontal and vertical lines up and down the screen after about 10 min of use. We can never watch a show without this happening. The tv will then shut off, and we need to unplug it, the plug it back in and it comes on. From what I read on here, this wont happen for long, pretty soon it just won't come back on at all. People work so hard for their money to buy these products companies should not be allowed to produce and continue to sell such awfully manufactured products. its really not fair to consumers at all. Something should be done.

i bought ask-32h640g about 8 months ago and 2 months ago the screen went blank but power light was green contacted customer spport and got an rma number then shipped it to them over two weeks later they contact me saying that i shipped them a broken screen and that it will cost me to have a broken tv shipped back so i asked them when they received it and couldnt get an answer from them but i know when it was delivered from my tracking number and it took them 11 days to contact me after receiving my tv and after reading this thread i beleive they used my tv for parts cause when i asked them to send me pictures of the broken screen to match up with the pictures i took before shipping they told me i would have to have legal representation get the pictures so i now find out about there customer service record from this thread i guess it wont be so funny when i drive a truck through there service facility that cost less than their tv DONT EVER BUY ANY WESTINGHOUSE PRODUCT YOU WILL GET SCREWED IN THE END!1

I'm complainin about distribution company in İstanbul in Turkey. I purchased a Westinghouse LG 08D5 model washing machine June 2000, from Carrefoursa Erenköy in İstanbul. In August 2004, Machine didn't work and we called the service.They took the mashine to their service place for repairing but they couldn't repair it. Service which wasn't qualified with their job.They broke the mashine when they tried it to repair . We spent lots of money.we ccould buy new mashine whit this money. Of course when I called distribution center which took it again to repair but they took machine electonic chip away.Machine couldn't be repaired again in the end.Machine is still waiting at home.when I see it I feel bad why I bought this mashine.
This distrubition center should be qualified and honest.

Hulya Çelik

With an LCD tv in warrnty, First Westinghouse tried everything to get out of sending me the return auth instructions, from" we did not receive your e-mail to " we didnt get ypur fax" for 2 weeks I tried to get a return auth. Then, I faxed one after another until the supervisor called me and said it had been received. Next I went to the Ups store and purchased a box and packing supplies on their reccommendation, packed the Tv and sent it. Westing house called 4 days after they received it to tell me it was damaged ! and they would not fix it. I did not pack it correctly, but they could not tell me what " correctly " was. They tried and succeeded not to fix my TV.

I purchased a 32 inch LCD tv in September of 08. By December, the picture was going out with little red dots all over. I called Customer Support and was told it was under warranty. They would send me A rma number and I could return it. Well they recieved it 5 weeks ago and suprise, I still do not have a tv. I have been told a number of different things. all lies from what I can tell at this point. It appears their "Customer Support" is an outsourced third party company. This is probably why they will not release Corporate phone numbers. If you look however, they can be found. I called corporate and was told my TV would ship in 2 days. We will see. I will NEVER buy another Westinghouse electronic!

I've got this TV only for about one and half year, then all of a sudden it won't turn on, only the led will light up but no screen or sound, phone the corporate office, they said it's out of warranty and the only thing they can do is sell me the parts at 50% discount, but I have to find someone to install it at my expense. My last TV last over 20 years with no problem ! This is really unacceptable, they should at least cover the cost of parts if not labour !

Bought a 24" monitor and absolutely loved it until one day it would not turn on. 11 months into 12 month warranty so I shipped it to CA, my expense, about $70. I called weeks later and they "did not have it in theiur system." I had to prove it was delivered Oct 3rd. Good thing I had my tracking number. It is now 11/10 and I still don't have it back, but they say it is shipped.

Couldn't get them to call me, or e-mail even after they acknowledged the monitor was received and not processed for many weeks. I always had to call them. When I first called, they told me to call back in a week to find out the status. When they finally processed it they refused express ship it. I still don't have it back but I expect to receive it this week. The last customer service guy I talked to, after listening to my complaints of bad service, did go out of his way to call and leave a message with a tracking number. Other than his effort, their customer service it beyond terrible. My RMA number, if anyone at Westinghouse cares: 40012365CU. They have all my contact info and I would be amazed at this point if anyone actaully contacted me, or even cares.

I purchased a Westinghouse TV in December and the picture died in July. AFter several phone calls and attempts to fix, I was told I had to return it to CA. I also was told a replacement unit would be shipped out to me within 5 to 10 business days after they received my unit. It has now been a month and they can give me no answers when I will receive my "referbished" unit. I could get no further up the complaint chain than a supervisor of customer service who was no further help and refused to relase and contact information for a person of authority that I could complain to. I am at a loss of what to do next.

Here's ANOTHER ONE... 14 months old... Used as a spare... This should definitely be taken care of by WESTINGHOUSE!