WestJet Airlines review: Baggage

My Husband Tahir Abbas travelled yesterday with WestJet and we reached there to Airport at 6.45 am. There was a huge lineup of Passengers who didn’t do online check-in. We tried an online check but due to some options is not available and unsure we unable to finish it. Anyway, we are in a big line from 6.45 till 8. am still we are in line. I told the staff we had been waiting for such a long time and his flight was at 9.35 am it is almost 8 am now and my toddler also started cranky there due to the big crowds of passengers. But nobody trying to help and the answer is if you have done an online check we will help you unfortunately this is the line to see agents to help with checking. We are still in line at 8.20 am I requested them again to help he will miss his flight and they are so coolly saying please rebook your tickets he missed his flights. It’s a joke they are telling passengers to rebook because of the huge line for baggage check-in passengers are travelling for so many reasons they have financial issues, health issues, back home family emergencies, etc. They stressed us so much and I started begging the staff to help us it’s not easy to rebook tickets. Charge asked me if he wanted to travel without check-in baggage I will help you. We agreed to that because we can’t afford to rebook the ticket. With a heavy heart, my husband left all his clothes and personal stuff in check-in baggage and took only hand carry with his passport and documents required to travel neck pillow and laptop whatever he kept in hand carry for change one pair of clothes he took with him. Staff did his check-in and was given a boarding pass at 8.35 am. He went inside for customs. My question is that when staff on the floor have access to everything why are they not helping passengers and making it easy for passengers and passengers family members who came to drop him off at the airport? When they checked him in at the same time they could check in his baggage also it’s not more than 42 kg but they didn’t help us with our baggage. They kept saying from 8 am rebook the tickets and call your travel agent to rebook. With heavy hearts, we agreed without baggage. I left the airport around 9.20 when he said on his gate. I was thinking about how he going to manage without his baggage he has to buy everything he needs there. I brought back his baggage with the toddler's heavy baggage loaded in the car and unloaded it from the car after reaching home. After reaching Los Angeles he told me his flight was delayed for an hour. This is the way WestJet staff gives customers services this is the way they help passengers. They are not travelling free they are paying hefty amounts to travel to airlines. We are disappointed with WestJet Airlines if it’s other airlines they will help us. While coming back I checked with Air Canada staff and was in charge and told what happened with us today with WestJet. They said it’s not right if they checked in passengers it’s not a big deal to check his baggage also. He travelled first time with WestJet the worst experience for him. The customer service is not at all good it’s the worst customer service experience from WestJet staff. Airlines have to give instructions on how to behave and help customers service what’s wrong if they don’t do an online check-in for so many reasons. They are on time to check in and staff and help passengers to help the passengers to check-in in different ways it’s not like they can help passengers who do online check-in only they can’t help passengers without online check-in they have to see agents. They have to call passengers whose flight is coming next according to time some passengers travelling with big family members take time and document issues and more weight issues it will take time to finish. It doesn’t mean that passengers whose flight is next have to miss their flight and rebook. They have a passenger list and time of flight departure they have to call those flight passengers to deal with first and clear them from the line on time. I have to send all my husband's stuff and clothes by courier for him to use for his stay so he can’t spend too much money.