WestJet Airlines
Reviews and Complaints

My family planned the trip to Orlando for months waiting for kids off school ...

Flight WS1914 from Hamilton-Orlando on July 14/24 was canceled without notice. We were stranded ( with 2 other families ).That made family and kids so sad, disappointed... I already paid for flight, car rental, insurance, internet..I called and FlightHub sent the request for refund, but rejected...Some agent told me the reason was '' You did not get on the return flight from Orlando back to Hamilton , therefore no refund '' ? WestJet's operation so badly and just keep ignoring customers complaints how come they still in business !

We booked and paid for premium economy NZ 24 from Auckland to Vancouver, WS3324 Vancouver to Kelowna, February 29, 2024. We tried to reserve our seats on WS3324 through WS app and weren’t able to and also tried the NZ app. Westjet assigned our seats 17C, 17D at the back. I tried at customer service in Vancouver to change and was told we couldn’t get to the front. I asked for a voucher for lounge to accommodate us for our inconvenience being at the back as was declined by your customer service. We paid for premium economy and would have at least expected to be at the front of the airplane. Westjet customer service needs to take a page from air New Zealand. Very disappointed with your customer service.

WestJet lost a loyal customer because they wouldn’t extend some lounge passes by ONE DAY! The expiry date is May 15, but I fly out of Edmonton on May 16. There needs to be a reasonable Flex Time (maybe 48 hours?) built into the policy to allow for such circumstances. Requests could be reviewed on a case by case basis. Long standing customers could be shown some loyalty by a representative who could review customer usage. There are many things WestJet could do to improve customer satisfaction in this circumstance.

They were unwilling to take into account that I have always flown WestJet. There was no negotiating. A flat out refusal was all I got. Air Canada: here I come.

Re: Westjet flight WS1864 on Jan. 09, 2024

This was a 6 hour flight from Vancouver to Honolulu.

I recently had knee replacement surgery and paid $50 for a seat with extra leg room so that I could stretch my leg and avoid pain.

Upon checking in I was told that the seat I paid for was unavailable ?

No explanation. I was just given another seat.

Upon boarding, I saw that the row with the seat I had paid for was occupied by a family of three.

So, I guess if you whine to the agent about wanting to sit together with your kid, the agent will give away the seat that was paid for by a person with a physical 'handicap'

Needless to say I had limited leg room and my knee was 'killing' me for 6 hours + I am NOT happy !

So far my two E-Mails in the last two months have not been answered and I can't get anyone on the phone to ask for a refund.

If I had NOT paid for my seat, I would not have minded that it was given to someone else.

On January 15, 2024 we were scheduled to leave YYZ at 11:00 AM (Flight number WS 2520). The flight was delayed and did not leave YYZ until after 3PM. Further, we had purchased premium seat at an extra cost and we were not placed in these prepaid seats.

As such, we respectfully request to be compensated for both the delayed flight and the extra cost of the premium seats.

Regards, Alden and Susan White

inconvenient changes to our flight from Rome, Italy to Portland, OR.

Booking number [protected]

WestJet confirmation number ABEMKF

existing flight date May 17th with 2 hrs layover in Calgary, Canada and arriving to Portland, OR in the same day.

changes May 17th with 19 hrs layover in Calgary and arriving next day May 18th.

This is very disrespectful and insane changes WestJet made to our flights. and sold our previous flight to someone else. shame on this company.

Farrah Nosrati

January 30 I was on flight 2777 from iPunta cana to Toronto. Some time after I checked my luggage and arriving in Toronto someone removed the strap that was around my luggage, and rummaged thru my belongings. Luckily I had no expensive items in there. When my luggage arrived in Toronto the strap was missing and the zipper was partially opened. At this time I’m unaware of anything missing. I feel very violated.

Georgina Loder

On 2024JAN26 my son (with learning disabilities) and my husband were waiting to check in my sons suitcase at 430am for his 545 domestic flight to Calgary. Both agents were busy for 20-25 mins with large groups ahead. My son was the last one in line. Upon his turn it was now 505 am and the agent told him he was 5 mins passed the baggage check in times despite the large group dealing with the other agent right beside my son whose bags and items were still being processed for the same flight. They refused to take my sons bag and suggested he sent his suitcase via cargo which costs almost 200.00 and will not arrive at his destination until the following day at which time he will need to attend the airport which involves a taxi ride and another 100.00... Seems insane to me that people beside my son were allowed to check their bags and not my son... Not to mention he was in line 30 mins prior and was the only one in the line!

Good evening,

I am looking into some credits that are owed me from 2020, I was unable to redeem these vouchers because of the Pandemic. Due to travel restrictions and having small children who were not yet eligible to be vaccinated until July 2021. I could not go any destination or on a flight with my wife or children as it was a family vacation. I am asking you to reimburse me the $6200 to my WestJet account, I understand the restrictions that were given, but the 2 years was unreasonable for a family of 4 when my kids were not yet approved by our government to get vaccinated. I am without a trip for my family and out $6200. Can you please assist with this matter other wise I will have to go another route to resolve this matter. I would appreciate some assistance on this matter.

This is the voucher # I received [protected]

The West Jet App does not allow you to pay the extra luggage costs on return flight, when you pay for tickets or book for boarding to destination. We were on a cruise and upon return the App kept saying it was not available. We had guest services try on their computer also and there was no way to prepay for luggage, it said to pay at the airport. The result being a $50 US charge rather than $30.

I would respectfully request a refund of $20 as the airline should ensure the online services are available.

I had a carry on luggage with a roomba vaccum inside. I was moving countries from Canada to USA and paid for two luggages and was taking my dog as well. Upon check in, the lady got picky about my carry on luggage. I always fly with that luggage including with Westjet and never had any issues. This time she made me check in the luggage. I paid 125 CAD and checked the luggage. When I arrived to my destination, my roomba was removed, apparently because of the battery, it can only travel as a carry on. I was not informed upon check in. So what I was doing initially was correct. I called the company that removed the roomba, they said Westjet had it. Called Westjet, they said they don't have it. SO my 350 CAD roomba disappeared. I am beyond frustrated with the misleading information. In total I lost 475 CAD thanks to Westjet.

We recently flew home from Phoenix, AZ (Sky Harbour) to Edmonton, AB. When we were checking our bags the female ticket agent took my suitcase and literally flung it at the conveyor belt. It twisted in the air and fell onto the belt with the top side down which is how the air lines want them. When we arrived home, I opened my suit case and my makeup mirror was smashed. It comes apart into two pieces and I packed them both wrapped up in clothes in the centre of the suitcase to ensure they were protected. Obviously, the many layers of clothes was not enough to protect it from the type of handling it had been dealt. This was an expensive mirror and I would like some compensation. I will enclose a picture of the broken mirror and one of the actual mirror shown online.

The flight was on Nov. 16, flight number WS1463. Thank you for your consideration. Lynne Berry. [protected]@shaw.ca

Currently sitting in WS610 from Calgary to Ottawa, Nov 23/23. Once everyone had boarded, that’s when the powers that be notified the captain and attendants that the flight was going to be delayed an hour due to staff that needed to be on the flight but who wouldn’t arrive until 10am.

This information was known to the people the make the decisions. They knew the incoming flight with the staff we’re waiting on was late. They knew this flight would be delayed. Yet they still allowed the staff to board us and now we sit here for an hour waiting because someone didn’t have the common sense enough to mark the flight delayed when appropriate. I can understand delays however spending that delay on board the plane sitting on the tarmac is the worst way I can think of to spend that delay. Not impressed with the service and especially with whoever has the responsibility of avoiding situations like this.