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1.1 18 Reviews 592 Complaints
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Whataburger Complaints 592

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T
9:41 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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My financial tracking software shows that we ate at Whataburger from 2010 to 2019 more than any other restaurant except for a local barbecue restaurant located within a few blocks of each other. July 2019 our diet became almost exclusively plant based and subsequently we have not had the option available to us to eat again at Whataburger. Apple Slice...

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R
11:18 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I went through the drive thru at What-A-Burger. The woman at the window said the driver in front of me paid for my order and drove off. She told me to park and said they would re-make my order hot and fresh. So I parked. She brought me my food and I went home. I regret that I didn't check my order because they screwed it up, again. It's bad enough that they...

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L
7:02 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Whataburger Hamburger wrong 4 times

I've been to the new Whataburger they built in Maumelle (Crystal Hill Rd 4 yimes now and o. Each everything and mustard! I ordered a burger. ... and they never got it accurate. My orders were a Whataburger with no mustard, mayo, lettuce, tomato, and onion. 1st order, I got a regular Whataburger with everything, including mustard! 2nd visit, exactly same as 1st oder.3rd order: mayo, lettuce, tomato, and onion. This time our had cheese-and mustard, again. 4th vis5i, they have me a burger with nothing except mayo! Absolutely ridiculous. I won't be back there again!

Ledya

Desired outcome: Fix this please.

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L
5:03 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Whataburger Hamburger

Today was the 4th time I've been to Whataburger in Maumelle (North Little Rock). Every time they've messed up my burger. I request mayo instead of mustard, or no cheese, Today I requested a Whataburger Jr with mayo instead of mustard and they brought it out and it had nothing on it except for mayo! I said with everything but mayo, instead of mustard. My orders were simple, like just burger/fries and I don't know if it's lack of training or a manager who doesn't care about customer service. I won't be going there again.

Desired outcome: Fix it

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M
6:55 pm EDT

Whataburger service is aweful

they are letting cars cut infront of me and i was there twenty minutes before that car. yes i have been waiting to order for that long. and still the waiter lets them go before me. they are both the same race color and i am not. i will not be back here because if this is how this is going to be i will not tolerate it. i would like a refund or some type of store credit and for their workers to have to go thru some type of training on how to be more polite.

Desired outcome: refund or store credit and extra employee training on how to work a drive thru

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A
11:43 am EDT
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DO NOT WASTE YOUR TIME EMAILING OR CALLING ME!, whataburger has burned their rage into me, forever! 9/30/2023 09:18am, Restaurant 1297 1) Black female brought dine in order in sac 2) black female did not pick up order # on table 3) I mentioned dine in, no tray for sr citizen, white male 4) black female brought couple next to me food on a tray! 5) where i...

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11:10 am EDT
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I used my Whataburger app to order curbside in Brownwood, Texas on 9/18/2023. I ordered a taquito and 3 sausage biscuits with jalapeno cheddar biscuits and sausage, no egg on any of them and 2 of them with no cheese. I got to the restaurant 2 minutes before the app said my order should be ready. After checking in and waiting for about 10 minutes, an...

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10:41 pm EDT
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I visited the store through drive thru on 09/13/2023 at 7:54 pm. order number 396434, amount 40.85. I go thru the drive thru for convenience, I have a small child, a large order and its late. Well, the kids meal that I purchased was not complete, no fries or fruit snacks were included. My sweet and spicy had way to much mustard that it over took the whole...

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C
7:08 pm EDT
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I do not understand why was terminated over false allegations and the person to do so was probably the one I decided to report on in store violations. I work very hard for nearly 10 years and one serious allegation which was totally false was all it took to get me gone. My wife worked there as well and she was forced to quit because after she gave notice 2...

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2:06 pm EDT
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The burger was cold, the bottom of the bun was covered in white stuff resembling mold. the fries (and especially onion rings) tasted so bad, like the oil were never ever changed. I've had a heartburn for a day after having it (I ordered half fries, half rings, could not even finish them). Also, I was overcharged by 2.13 for my order. I spoke to a manager, got reimbursed.

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2:01 pm EDT
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09/05/2023 @12:05 pm. Restaurant Number 834 Order 266252 Order ticket clearly shows 'Ranch Dipping Sauce'. None was included. Issue is not with the counter person, but with the kitchen and/or order assembler(s). I even asked when the item was placed on the counter was the Ranch Sauce included and was assured it was. Then no sauce. Its not a big thing...

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J
4:26 pm EDT
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I placed a drive thru order on the evening of 7/28/2023 for a double Whataburger with everything but mustard sub mayo and onion rings. When I got home it was a double ketchup only and french fries. I called the store, but no one would answer, so I filled out the Customer Complaint website. On 8/3 I got a response from Whataburger Customer Care that someone...

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H
10:06 pm EDT

Whataburger Your burgers are terrible

I grew in south texas. The best burgers growing up was Whataburger hands down. Today your burgers taste terrible, your restaurants are drought with slowness and cold fries. I sat at your mission Texas location for about 45 minutes, before we got our order. The fries were cold and we had to wait another 10 minutes for jalapeños. I refuse to eat your food on the future. The Whataburger I grew up loving no longer exists.

Desired outcome: Go back to the 1970 Whataburger.

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11:01 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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Greetings, First of all I would to express that the day of my Whataburger visit was my birthday (08/05) and all I wanted was a Whataburger sandwich. My order was a Spicy Chicken Sandwich with no mayo, no lettuce, no tomato and I added extra Buffalo Sauce for.50 cents. * What I received was extra Mayo with No Buffalo Sauce, so I took the sandwich back in to...

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7:46 pm EDT
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08/07/2023 @ 03:16 PM. First problem: Ordered two "combo" meals & drinks. Filled drinks and no napkins in any holders on the seating floor. Asked for some and the order taker girl just walked off. Five minutes later she showed up with four napkin packages wrapped in their paper wraps. Sets them on the table at the soda fountain area and walks off. Our food...

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D
2:43 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Whataburger Burger and customer service... Horrible

I purchased a a burger at the Sealy Texas location it had a bun that was basically 2 rocks with tasteless meat. I have called customer service three times and I can see why they get a 2.1 star review. I'm working on a tik token video which I hope will go viral about a once great Texas institution becoming a shambles a disgrace. Whataburgers Ceos were going to speak the truth about awful service awful food. GO BACK TO CALIFORNIA AND SELL OUT.

Desired outcome: Please take care of this now or I'm taking it to the fda if need be and then channel 2 news Houston investigative reporter

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G
2:38 pm EDT
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I had an online delivery on 7/31/23 at 8:50 AM. The location was at 2428 Haskell in Dallas, TX. I didn't bother to check my order before leaving but found that I was missing my BOB and my hashbrowns from the order. When I contacted the store later after my appointment that morning, I was told that there was nothing they could do about it since I didn't catch it before I left the premises.

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9:02 am EDT
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On 7/25/2023 I went to Whataburger as I always do every morning, there is always a long wait time for your order. today the wait time was extremely long I waited over 15 minutes for my order. As I waited no one came to the window to say anything. The manager finally came to change out the cash drawer and she didn't say anything either. This seems to be the...

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J
4:59 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This Whataburger is by far the worst managed Whataburger I have ever been in during the last 40 years. The music in the dining room has extremely loud idiot-screaming-racket they call music that is so loud that a person cannot carry on a conversation with any other person in the dining room. This situation has been going on for over ten years and when...

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B
6:51 pm EDT
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I asked the cashier not to place the ketchup in my bag because of the potential the exterior of the ketchup packets may have been contaminated by falling on the floor or some other way. I asked the young lady to put the two ketchup packets in my hand which she did. Due to the fact that, I patronize this particular Whataburger restaurant frequently;she put...

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About Whataburger

Screenshot Whataburger
Whataburger is a fast-food chain that has been serving delicious burgers and other American-style food since 1950. The company was founded by Harmon Dobson in Corpus Christi, Texas, and has since grown to become one of the most popular fast-food chains in the southern United States.

One of the things that sets Whataburger apart from other fast-food chains is the quality of their food. They use only the freshest ingredients and cook everything to order, ensuring that every meal is hot, fresh, and delicious. Their burgers are made with 100% pure beef and are served on a toasted five-inch bun, which gives them a unique flavor and texture that is hard to find anywhere else.

In addition to their burgers, Whataburger also offers a variety of other menu items, including chicken sandwiches, breakfast sandwiches, salads, and sides. They also have a wide selection of drinks, including soft drinks, milkshakes, and iced tea.

Another thing that sets Whataburger apart is their commitment to customer service. They believe that every customer deserves to be treated with respect and kindness, and they go out of their way to make sure that every customer feels welcome and appreciated. This commitment to customer service has helped to make Whataburger one of the most beloved fast-food chains in the country.

Overall, Whataburger is a great choice for anyone who is looking for delicious, high-quality fast food. With their commitment to quality ingredients, great customer service, and delicious menu items, it's easy to see why so many people love Whataburger.
How to file a complaint about Whataburger?

Here is a guide on how to file a complaint with Whataburger on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Whataburger in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience, including key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with Whataburger on ComplaintsBoard.com.

Overview of Whataburger complaint handling

Whataburger reviews first appeared on Complaints Board on Nov 6, 2008. The latest review Management was posted on Oct 11, 2024. The latest complaint service was resolved on Sep 08, 2018. Whataburger has an average consumer rating of 1 stars from 610 reviews. Whataburger has resolved 10 complaints.
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  1. Whataburger Contacts

  2. Whataburger phone numbers
    +1 (210) 496-4000
    +1 (210) 496-4000
    Click up if you have successfully reached Whataburger by calling +1 (210) 496-4000 phone number 1 1 users reported that they have successfully reached Whataburger by calling +1 (210) 496-4000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number
    100%
    Confidence score
    San Antonio
    +1 (972) 756-0096
    +1 (972) 756-0096
    Click up if you have successfully reached Whataburger by calling +1 (972) 756-0096 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (972) 756-0096 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (972) 756-0096 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (972) 756-0096 phone number
    Irving
    +1 (800) 628-7437
    +1 (800) 628-7437
    Click up if you have successfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (800) 628-7437 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number
    Customer Care
    +1 (210) 476-6000
    +1 (210) 476-6000
    Click up if you have successfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 476-6000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number
    Home Office
    More phone numbers
  3. Whataburger emails
  4. Whataburger address
    300 Concord Plaza Dr., San Antonio, Texas, 78216, United States
  5. Whataburger social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024

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