We were excited to try the new Whirlpool washer and dryer combo. Biggest mistake we made. After using the unit for a few weeks we started having issues. Right away we noticed the unit doesn't actually dry the clothes as it should. It took one small load an average of 15 HOURS to dry..that's not including wash time. So, we started getting the unit serviced and every time we were left frustrated and in no better spot then before. We got it serviced so many times in the first year with still no help or offered solutions. Then when the year was up, Whirlpool told us we had to buy an extended warranty through them if we wanted our unit to get fixed. So we did...and we have gotten it serviced 6 additional times on the extended warranty. Still no resolution. Whirlpool and Whirlpools extended warranty AIG are claiming that the 15+ hour drying time on our washer is working how it was designed. When we purchased this machine we were told it would take a couple hours longer to dry. 15 hours does not equal a couple hours. We would NEVER have bought this machine if they said on the listing that it was "designed to dry for 15 hours for a small load". Now we are left with no resolution. Oh, and we were using the machine exactly as they said, so no not a user error. In fact, they told our service tech who was working on our machine that they stopped making and selling this machine because "the drying is not working". So, they will admit that to the rervice tech..but then turn around and tell the customer that it is working as designed. They refuse to send out any service or offer any sort of buy back. We are just out the 1.5 thousand dollars that we spent on this POS machine. Whirlpool has the worst customer service and I will never purchase anything from them again. They will not own up to their mistakes and help the customers out. All they care about is keeping their money. A big greedy corporate company with no care for their customers. Just their money. Disgusted.
Claimed loss: 1500 dollars, a lot of frustration, wasted time trying to fix a unfixable problem
Desired outcome: A refund and an apology
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