Whirlpool
Reviews and Complaints

I bought a Whirlpool office fridge September 10, 2016 at Target . I did not purchase the extended warranty.For the last few months I have been trying to have it fixed or replaced. Now its about three days before the factory warranty up, they promised to send someone to repair it.
Keep in mind I was told I need to get the original receipt of purchase. I requested a copy of my receipt from Target. Now I am playing phone tag up until today. Its always, not the correct department.
Sorry Whirlpool you just lost a customer.

Oslyn

Five years after purchase board needs replacing and the board is no longer available. Cannot even buy a red front load washer to match base and dryer. We paid a lot for these. I have phoned customer support three times, each time with over a 45 minute wait whiles listening to messages on "longer wait times". tried chat and not once has an agent been available. I am again on line right now (41 minutes). I could not register as the number ws incorrect. (I have a picture of the tag!) so I called the number listed. the US agent answered and transferred me to the Cdn line and I am now up to 43 minutes. This is insane!

Ive replaced this handle twice! I have messaged you about this before without a responce and woukd appreciate it if you coukd send a metal doir handle that doesnt have to be replaced every two months!
Handle is only held on by small plastic pieces that break off easily! I have bought washer dryer fridge and stove from whirlpool and im very disappointed in this cheap made handle being put on the dryer.

I bought a Whirlpool dishwasher from Lowes in September 2016. In June 2016 it stopped washing dishes- took a week to get someone to come fix. Then it quit drying and draining at the end of June. I am STILL waiting for a resolution. I had to call twice a week for 2 months and got nothing but a run around. They told me last week that i can get a replacement but i had to wait for the delivery company to get ahold of me, well they still have not called me. Every time i call i am on the phone for an hour - and i still have a broken dishwasher. on one call i actually had a "resolution specialist" laugh at me when i told him my problem. I am beyond mad and am just ready to give up- I HATE Whirlpool.

I purchased a brand new Whirlpool refrigerator April 20, 2017, On August 4, 2017 the refrigerator went out. I had just went to the grocery store the day before the refrigerator failed. I lost all of my food. I did not purchase the extra service agreement when I purchased the refrigerator. Did not have the money to do so, I had to work over time to be able to buy the refrigerator to begin with. Everyone kept telling me to just buy a used refrigerator, but I insisted on buying a new one, figuring it would last me for awhile. I could not believe in less than 4 months it went out. It went out on a Friday and could not get a serviceman out until Thursday. It was the compressor but could not get it fixed until the following Wednesday. I called trying to get compensated for the food I lost. I was told that since I did not purchase the service agreement that they couldn't help me. I make $10 an hour, I live pay check to pay check, losing that food hurt me. I thought Whirlpool was supposed to be a good product with good customer care, I was wrong. That refrigerator should have lasted me years, not broke down in just a few months, but to not even offer to compensate me for the food that I lost, is unacceptable. I will never buy another Whirlpool product and I will make sure that all my friends and family know that customers do not mean anything to Whirlpool. Companies just don't care about the consumer any more all they care about is themselves. I would have been better off just to buy a used refrigerator.

Good morning, I bought a dishwasher from Lowes in Oct. 2014, and in July 2017 it started leaking from the bottom. I called for a service apt and was given a terrible run around from the customer service area. After 2 phone calls and over 30 minutes on hold, finally got someone to come out and evaluate. There was a hole in one of the parts on the bottom, this should be a manufacturer defect, but no one would admit to that. Based on research this dishwasher should last at least 9 years. Extremely disappointed in this product and how I was treated.
I just called Weber Grill about a broken piece on my grill, rep answered in 1 minute, all our parts are under warranty for 10 years, had the most pleasant experience ever. No comparison to how I was treated by Whirlpool. I have gone ahead and had the repair done on my dishwasher after 2 months of not having a dishwasher by a tech you recommended, cost me as much as it cost to buy new.

Purchased refrigerator in Nov. Broke 1st time in May. Design defect that whirlpool knew about with part called a thermistor. "Repair" was to move thermistor. Broke again in July. Called July 28th for 2nd repair attempt. It's now Aug 23rd & still not fixed. 5 scheduled repair visits later & I'm told parts might be in by Sept 15th. Repair services have lied or just not shown up. Whirlpool has lied & been absolutely no help. They don't call back when they say they will. have talked to 5 people at whirlpool, including 4 "supervisors".
All said they would call me & didnt. Keep leaving messages 4 days in a row & still haven't received a return call. Had to throw food away twice, missed work 5 times, still don't have a refrigerator & all whirlpool offered was a $150.00 inconvenience fee. Not even close to what I've lost & i never even received that. Want my money back or a new fridge at this point.

After self clean cycle oven went dead . Nothing works . Replaced thermal cut off switch in back of oven. Expensive part still did not fix. Crap crap cheap oven no good! Oven should last more than 24 months . Junk would never buy again. Better come good for this ! Getting parts took way too long and this seems to be very common that after a self clean cycle the oven goes dead so why has whirlpool not recalled fixed and dealt with this ? Absurd to have to pay more money after only 24 months. Should not have to buy extended warranty ! I had a previous oven that worked for 30 years not a single problem ! This one didn't even last two years ! Whirlpool is unbelievable ! Fighting to have this covered but am out of warranty . Searched online and thousands of complaints the same as mine, oven dies after self clean ! Already paid 1400 + on this oven and didn't last two years and now have to pay to have someone look at it and then buy the parts to fix and yet again pay someone to install the new parts ! And will this keep happening ! " Shouldn't have to buy a new one because I cleaned this one "

I had a Whirlpool glasstop range for 23 years. I then remodeled my kitchen and decided to replace my old appliances with new Whirlpool products because they lasted so long ( gave the old stove to a friend and it's still working). I got my new things in July, 2016. In August, 2017, one of the small burners at the back of the stove went out! Unbelievable that a "new" product is so poorly made that it can get barely past a year, much less like the old ones that went on forever. Whirlpool needs to go back to the drawing board and do some better quality control. They've lost me... Oh, and the refrigerator has some sort of water filter that also went out in a few months AND the pedestal bases for the washer and dryer have never fit correctly! Yep. Whirlpool is not worth the money any more.

On 1-1-16, I purchased a Whirlpool electric slide-in range, Model WEE73OH0DS, for $1, 179 from Airport Appliance in San Jose, CA. On 8-13-17, the oven stopped working. On 8-16-17, Bay Appliance Repair was dispatched by Whirlpool to inspect and repair the range. Per the technician, the cooling fan assembly was broken and it would cost $458 to replace. I have since learned that there is a design flaw in the cooling fan and that the computer behind the control panel is not water or oil proof and could cost upwards of $600 to replace should it fail. Before I made this purchase as part of a full kitchen remodel, I researched the product across a number of credible review sites and this range was rated in the Top Ten for its model type. Rather than pay a repair cost that is more than a third of the original purchase price, with no guarantee that I won't also face additional repair costs in the future, I've asked Airport Appliance to identify a freestanding range without any of these vulnerable features to replace the Whirlpool unit. The range I had before the remodel was completely trouble-free for 16 years, so I was not expecting to have to replace the Whirlpool range within less than two years of light use.

5-30-17 I purchased (4) Whirlpool appliances, Microwave, Dishwasher, Stove and Refrigerator, to complete the remodeling of my kitchen. The Microwave and dishwasher were delivered without incident. I chose 7-15-17 for delivery dated for stove and refrig to insure that the majority of work be completed before the units arrive, and they were both being built into cabintry.
7-15-17 comes and RAS Delivery service tells me both units are damaged.
7-24-17 second attempt to deliver by RAS and get a call both units are damaged.
7-26-17 Stove is delivered OK but refrigerator is damaged.
8-4-17 Refrigerator is delivered, however, due to the delayed time period, my contractor worked with the specs that are online to install cabintry. The refrigerator was too big for the destinated space even though it meet the specs sizing. Refrigerator was returned and I picked another smaller model. This refrigerator was delivered and upon request when I purchased, the door handle needed to be changed from the left to the right. The delivery man did this, however, he put the handle on upside down and did not have any plugs to fill the 4 holes that were visible. He
told me to call Whirlpool, which I did. I spoke with Becky and she overnighted me the plugs. I had also requested from Whirlpool to send someone to balance my refrig because the delivery service could not do this. Whirlpool set up a service visit, Josh came on 8-14-17 reversed the door handle, put in the plugs and attempted to balance the unit by wobbling it back and forth - and stated "he needed another man to help" and would put in an order for a return visit on the 28th. Right after he left
I went into the kitchen and see a large dent and scratches on the right side of the refrig. I immediately call Whirlpool to report this, because Josh never mentioned it - and they informed me I needed to contact Platinum Factory Service, which I did, they told me I needed to go back to Whirlpool and request a service call. At this point, I was frustrated and Robin the person I was talking to said she would take this to her supervisor while I waited. She followed through and that afternoon a gentlemen from Platinum called me, (Jim W). He stated he had a more experienced service rep (Paul) and wanted him to come and assess the situation. He arrived assessed the problem, stated this happens all the time. Jim W called me after receiving the pictures and report from Paul. He asked me what I was looking for and I stated - a new refrigerator - which is what I had before your rep damaged it. He stated he could offer me $200 and I stated NO. I had contacted Sears Scratch & Dent store in our area and was told they take off up to 40% off damaged items. So with this info I said I wanted $400. Jim W immediately said NO $250 was his max and informed me that they definitely would not replace the unit and if I insisted on this I would have to get an attorney to prove that his rep did the damage. To date, I have not heard back from him. Needless to say, I am not a Happy Camper.
I purchased 4 Whirlpool units. I had a refrigerator that was not damaged
before the service rep came to my house and now Im told I have to prove that he did it. WHAT IS WRONG WITH THIS PICTURE. I am an honorable
person and just want satisfaction for this trama. Awaiting a positive response. Suzanne Woods [protected]@aol.com

To whom it may concern,

When my whirlpool dryer broke recently, after ten trusty years of service, I did not bother to shop for other brands. We replaced it with the newest model and had it installed next to our whirlpool washing machine. Like any parent, I spend a lot of hours in front of those two machines, solving the problems of the world while I sort and fold. Through the course of this past weekend, I had to have several difficult conversations with my kids about the events on tv in charlottesville, then again at the ridiculous delay and ambiguity in our president's response. There is no getting around the name of whirlpool's ceo on the president's advisory board so it bothers me now to look at the name whirlpool and think about the company's connection to a man who seems to be leading our country down a dark path. I respectfully ask you to send my wishes to mr. Fettig that he leave the president's advisory board. (The reality of course is that the president seems incapable of receiving advice from others so the appointment is likely a waste of mr. Fettig's time anyway.).in return, I will continue to be a committed whirlpool customer.

Sincerely,
Catherine coulter
Oakmont, pennsylvania

We bought our wsf5579 whirlpool fridge less than 4 year ago and now the ice container cracked and a huge hole in the plastic is causing the ice cubes to fall everywhere. We've tried to find a new ice container but all the answers we got was that this product is dicontinued and we can't get that part anywhere, not even used. We tryed to contact whirlpool via e-mail but it's been weeks and no answers.
The fridge is less than 4 years old and i can't get parts? What am i supposed to do? Buy a new fridge every 4 years, even though it works fine, just need a spare part? The Whirlpool service is really crappy.

I purchased this washer on 9/30/16. The salesman at Lowes was very kind and knowledgeable and told me that he had one of these and loved it. He explained the "High efficiency low-water" to me and said that sometimes people think that its not working properly because it doesn't fill up with water like the old machines did. He also said that sometimes his clothes didn't come out clean so he would just throw them back in the washer and clean them again. I just thought it was because he was a guy and didn't know how to wash them properly. WELL BOY WAS I WRONG! This is the worst washing machine I've ever had. My clothes are cleaned randomly. Sometimes I will put a small load in and it might come out clean, but mostly not. I have complained to my husband so many times that he's sick of hearing about it. Friday I contacted customer service who said they were going to send a service person to my house between 8 am and 4 pm on Saturday. I sat here ALL DAY and didn't leave the house (when I had lots of things I needed to do) only to NOT HAVE THEM SHOW UP AT ALL! No call/No show. I am very mad, very disappointed and will never ever use Whirlpool again. As soon as I can get the money up, I'm going to get rid of this and go with a different brand. This is horrible. I just washed a sheet twice just to get it clean. Why such a big tub if the water only goes up a few inches? why not just have a tiny little tub that fills with water. This whole water efficiency doesn't make sense. I can't believe they couldn't even live up to the service of coming out when they said they were going to. Nothing but disappointment.

Simply put, the dryer has never worked correctly, always issues with the touch screen. The washer continues to not finish the spin cycle, always displaying an unbalanced load indicator, even if the washer is empty. I bought these brand new, in the box, and had them in storage for three years until the home was completely remodeled. Two thousand dollars a piece and can't get either to work right. What a joke! My wife submitted a complaint, and whirlpool offered nothing in the way of helping to resolve this issue of a $4000 set of appliances that are unusable after 4 years of service. I can tell you this, I work for lowe's and I can assure whirlpool, that if this is the best customer service they offer, then we will not recommend any whirlpool appliances to any customer anymore. I thought whirlpool was better than this, but obviously I was mistaken. Great thing my electrolux appliances haven't given me an ounce of problem in the same time period. Its abundantly obvious that frigidaire corp. Makes a superior product. What a change! Whirlpool, shame on you for selling junk and passing it off as a superior product, and then not offering to stand behind your product. I can tell you what I won't be buying in the future, and after they refused to help my wife when she submitted the complaint, there will be lots of potential customers of whirlpool, that will be referred to other products, millions in other appliance brands!

On Monday 7th august 2017 tumble dryer was delivered but when the delivery man was leaving took old tumble dryer out on his way out he damage my steps into the house he must have not seen he damage them but when I went about couple mins when he left went out my door and seen the damage .the whole steps have to be replaced cants the tiles again who sorts this out PS I have enclosed photos thank you.

To whoever it may concern,
Just recently the plastic handle in my microwave oven cracked and came off, I called the customer service And parts department to fine out how much a new handle would cost. I was told that there is no price for that part and a technician would have to fix it for around $250! I was also told this model is no longer available. The microwave works fine so I really don't want to pay $250 for a PLASTIC handle. The model number is GH4155XPS. Serial number is TRS1817074. Please let me know what I can do, as I said paying $250 for a plastic handle is not an option. Thank you.
Jessica A
[protected]@yahoo.com
[protected]

We purchased an extended service contract on our 2 1/2 year-old dishwasher about three months ago when we were renewing warranties on various household appliances. This is an annual exercise in our house. But now Whirlpool will not honor the contract because I could not precisely remember when the current malfunctioning occurred. They said that it must be a pre-existing condition and is therefore not covered. In order to avoid honoring the contract, they are holding me to a date that I was guessing about (when did the problem first appear) in a call with the phone rep. I don't keep exact dates, but they are using what I apparently said against me. The issue is recent, but I bought the warranty months ago...and now they will not honor it. It's only a matter of a couple of days. Bad customer service in my view. I don't think that I will be recommending Whirlpool anytime soon.

We purchased a $3000 refrigerator in June and it stopped working in August. We smelled a slight burning odor and heard a loud sound emanating from the motor area, so we unplugged the fridge because we were afraid of a fire hazzard. That was on a Friday night. There is no customer service help over the weekend, so all our food spoiled, and when Monday rolled around, we were told that the next appointment for service would be Thursday. Six days without a kitchen. Based on what we have read here, we are hiring a consumer lawyer to demand a refund and will be loudly and publicly anti-whirlpool from now on. I am a public school teacher with a 2-year old son. I don't have that kind of money to waste on an appliance that can't be trusted, and I'm tired of companies taking advantage of their customers. We want a full refund and replacement of our spoiled groceries.

I purchased a new refrigeration 2 years ago and every 6 months the exact same problem occurs. The ice maker and freezer stops working. On 8/4/17 they stopped working again. This time in addition, when I opened the freezer section to remove food, one side of the door fell off. Each time I have called Whirlpool to troubleshoot without success. A Whirlpool rep informed me on 8/4/17 that they no longer make this model. This model is only 2 years old so I am sure it is because this model is defective. Each time I have searched their website using the model # it comes back "invalid model #" ( Model# WRF989SDAM00; S/N K22408886). I have not received a product recall. This is the forth time I have had this issue. The first time Whirlpool made repairs. The next two times I paid because it was out of warranty and now I have the same issue again. In Georgia there is an implied warranty law stating that products should do what it claims. A new refrigerator should last more than six months without issues.

I am requesting Whirlpool replace my refrigerator or refund my money.