This is the fourth year after I bought my refrigerator. There is a major design flaw with this model.
I have already done two services, paying hefty amounts as service charge, and for part replacement. The technician advised me that I have to buy extended warranty from Whirlpool for next three years. The reason is that these models have been reporting too many complaints due to its heavy dependence on circuit boards. The moisture from the fan set in the freezer had caused a short circuit in one of the boards in my case.
I had to pay more than 5000. An extended warranty for three years would cost me another 3500. I don’t understand why am I required to pay for a design fault at Whirlpool’s end. My refrigerator is not a cheap one, I had paid through my nose for it. It cost me 30,000 four years back.
Should a corporate not show more responsibility towards its customers? The Panasonic refrigerator that I had got for my mom at the same time is working super well in comparison. People, always do your homework well if you ever go with Whirlpool.
Claimed loss: I need a replacement or a permanent fix to the problems in the model.
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Hi Devi.
Based upon your review, it sounds like you're out of India.
We're extremely sorry to hear of your frustration. The issue you're referring to is not a common one.
Choosing to purchase an extended warranty on a product can be a good consideration, but much more so on something one might consider more expensive and depended upon.
Hopefully, you'll find the best option for your household.