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White Castle
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White Castle Customer Service Phone, Email, Contacts

White Castle
reviews and complaints

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www.whitecastle.com
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1.0 4 Reviews 381 Complaints
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White Castle complaints 381

Resolved “horrible employees” Resolved “hamburgers” Resolved “poor management skills” Resolved “service” Resolved “condescending, rude, liar, scam!!!”

How responsive is White Castle's customer service?

5 Resolved
376 Unresolved

Total complaints: 381

Resolved complaints: 5 (1%)

Unresolved complaints: 376 (99%)

Very poor 🤒
We don't know much about how White Castle handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with White Castle and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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12:44 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

White Castle beverage concern

Ordered a diet cola with my meal. The cup was overfilled so that, when I inserted a straw, the soda overflowed onto the lid. The soda on the lid spilled onto the console of my 2006 Toyota Solara. I immediately wriped spilled soda with a napkin. The soda had stained the metallic-gray finish on my console. What did I put in my stomach???

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About White Castle

Screenshot White Castle
White Castle is a fast-food chain known for its small, square hamburgers called "sliders." They also offer a variety of other fast-food items including chicken sliders, fries, and breakfast options. The company provides dine-in, carry-out, and drive-thru services. Founded in 1921, it is recognized as one of America's first fast-food hamburger chains.
How to file a complaint about White Castle?

Here is a guide on how to file a complaint against White Castle on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with White Castle in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with White Castle, including key areas of concern, any relevant transactions, steps taken to resolve the issue, personal impact, etc.
5. Attaching supporting documents: Attach any additional supporting documents related to your complaint, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against White Castle on ComplaintsBoard.com.

Overview of White Castle complaint handling

White Castle reviews first appeared on Complaints Board on Sep 21, 2008. The latest review A Taste of Nostalgia and Convenience was posted on May 15, 2024. The latest complaint horrible employees was resolved on Sep 06, 2019. White Castle has an average consumer rating of 1 stars from 385 reviews. White Castle has resolved 5 complaints.
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  1. White Castle contacts

  2. White Castle phone numbers
    +1 (800) 843-2728
    +1 (800) 843-2728
    Click up if you have successfully reached White Castle by calling +1 (800) 843-2728 phone number 0 0 users reported that they have successfully reached White Castle by calling +1 (800) 843-2728 phone number Click down if you have unsuccessfully reached White Castle by calling +1 (800) 843-2728 phone number 0 0 users reported that they have UNsuccessfully reached White Castle by calling +1 (800) 843-2728 phone number
    Customer Service
  3. White Castle emails
  4. White Castle address
    555 West Goodale St., Columbus, Ohio, 43215, United States
  5. White Castle social media
White Castle Category
White Castle is related to the Fast Food Chains category.

Most discussed White Castle complaints

beverage concern
7
(opinions to this review)
 I would like to be refunded or a credit coupon.
1
(opinions to this review)

Recent comments about White Castle company

I would like to be refunded or a credit coupon.
1
Something needs to be done for the way I was treated. If I could, I...
 Employees
1
This is bad food service
 Service
1
We dined in today glasgow ky l rogers blvd location nastiest i have...
 Hamburger Six Pack
2
https://www.whitecastle.com/about-us/legal-stuff/prop-65 Please read.
 The drive up window was nasty and filthy
2
Unfortunately, most fast food joints suffer from severe staffing...
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