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Wigsbuy
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1.6 10 Reviews 66 Complaints
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Wigsbuy Complaints 66

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L
12:44 am EST

Wigsbuy wigsbuy

Purchased a wig for a family member. Was purchased early dec 2017 for a Christmas present. Sent several emails around dec 17 about why it had not come. About a two day delay in response time. Wig would not be here for Christmas. I mistakenly kept the order to give to same family member in feb. it arrived a few days after xmas. Was POOR quality. Not thick and not real hair. Was costume shop quality. I sent an email about a return and it took them five days to get back to me . Currently they are refusing to give me a return address and are demanding pictures of the product. This place is a total scam. Wigs are from china and a total scam and terrible quality.

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3:57 pm EST
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Wigsbuy wig (duplicate)

I purchased a wig, the quality was inferior to what I expected. Two weeks later I received a second identical wig. I was charged for both. Upon trying to return at least one, I was told that they would send me instructions on return process via email. I never received instructions, nothing. I could never catch them on the phone to resolve this issue.

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Birdie2018
US
Jul 26, 2020 4:30 pm EDT
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They are a China Lying, cheating, scamming company that you will never be able to get hold of.
So sorry to hear they got a double whammy scam on you. You are not alone. Have read at least 200 reviews on them and they are pretty much all the same. If they got a wig at all, it was a disgusting piece of crap. Nothing like the pic. Sickly possum hair used in wig.

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M
11:00 am EST
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Wigsbuy Unethical behaviour

The same hour I received the Ashley Benson wig I purchased I started my trail of emails. My first email was placed on their website stating my dissatisfaction for this thing they sent me. It looked nothing close to resembling the picture on their site. The description is a medium length wavy wig. What I received is a medium length flat top and side wig with a 50's big curl at the bottom and frizzy. I've seen dolls hair look better. The color isn't natural, it's some weird brown with streaks of almost golden colors dabbled throughout. I sent the pictures and awaited their reply...still waiting. Two days later I went to their site and sent another email this time being more firm, I'm getting pissed at their promised that someone will contact me and didn't...still waiting. Meanwhile daily still receiving emails to purchase their product because of a sale. My third and final attempt was a direct email once again still waiting for a reply. I've done what's required of me, I paid the price they asked for, waited for the time they required and if I have a dispute contact them and send pictures.
The wig is defective or their quality is substandard or they sent the wrong item. I expect a full refund and will not pay for the return shipping.
Am keeping a full record of the attempts to resolve this issue by you forwarding information on how to return your defective wig for a full refund Order NO.1092810

From: wigsbuy [Edit Address Book]
To:
Subject: Your message is important and we will respond ASAP
Date: Nov 27, 2017 7:18 PM

-----Original Message-----
From: wigsbuy
Sent: Nov 30, 2017 9:59 AM

Subject: Your message is important and we will respond ASAP

From: Order NO.1092810
To: wigsbuy
Subject: Expecting a full refund
Date: Nov 30, 2017 9:53 AM
According to your email, a reply was on the way. As you know that hasn't happened. I've waited a long time to receive my first order from your company and now this process is taking long than you have stated. Look, this is simple you shipped a product that isn't as advertised. I expect a full refund.

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I've been contacted by Wigsbuy. They offered to refund my full purchase price of $123.00 and will forward a shipping label.

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8:43 am EDT
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Wigsbuy Shame

It's been more than 3 months since I ordered a wig from them. It's ridiculous that someone like me can wait for so long.
I highly recommend you to read all the reviews before spending your money. Good wigs are expensive, this website offers nice items, only it never delivers them. So your money will be there, in their hands, and they will refuse to listen to your opinion or to refund. A think there's a many steps system I will have to go through before I will get the money.
Never again.

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M
7:48 am EDT
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Wigsbuy wig

Do NOT purchase from this company. First they do not ship your order according to the shipment timeframe. The wig was significantly shorter than pictured, it did not represent what was shown through the website. They wanted me to send pictures so they could decide if they would refund my money. This is a scam site! No customer service, fortunately I paid through PayPal.

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M
12:06 pm EDT
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Wigsbuy refund

I ordered a dark brown wig and they sent me a jet black wig. They spent several days trying to negotiate with me sighting their return policy. I told them that their return policy is for the dissatisfaction with the product I ordered and they did not send me what I ordered. Their latest offer was for me to ship the wig back at my expense before refunding my money. They did not say they would refund fully when I returned the wig but did not say they would refund the postage to send it back. I started a dispute with PayPal. That's the only way you are going to get your money back. If they want the wig back, insist that they send you a prepaid label and an email stating that you will get a full refund. If anyone gets scammed by these people, be sure to dispute it with your credit card company.They send you what you ordered and then they don't want to take responsibility for their error.

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Update by Math107
Aug 04, 2017 12:09 pm EDT

Company is located in The country of China, not China Maine.

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J
9:31 pm EDT
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Wigsbuy lace front wig

I paid them $157.00 through PayPal. After 90 days they sent me a golden blonde wig, which in no way resembled the wig I ordered. I ordered a dark brown bob. I am a black woman and I do not wear blonde hair. I contacted them several times by email questioning why order was taking so long (site says 7 - 15 days). After requesting refund, I got a reply stating item was on the way. 10 days later I got a blonde wig. After emailing and calling them, all I got was take a picture and send it to them. Ha! I am going to request that PayPal stop processing payments for them. Join me please. This site needs to be shut down.

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11:23 pm EDT
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Wigsbuy order #1069449

My husband ordered a wig from you, he paid for expedited shipping and we have yet to receive the item in the mail. The order was placed Saturday night, June 24th 2017, it is currently Friday June 30th of 2017. We haven't even received a tracking number to let us know the item has been shipped.. he has tried emailing them and received no response. It's super frustrating to have paid over $300 for an item and receive no communication at all!

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Issue was resolved through emails, they were very quick to respond once they were notified of the problem. Thanks.

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C
9:24 am EDT

Wigsbuy wig

I purchased a human hair wig paid $212 for it I was I received a synthetic wig need to return it to get my money back or get the correct wig there is no return address they will not answer my emails they will they totally ignore my messages from Facebook and their phone number is international I cannot call an international phone number all I want to know is the return address and I'll never ever buy from the store again

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M
4:52 pm EDT
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Wigsbuy horrible wig

I ordered a wig for $147.00 on April 17th. It took almost 2 months before I received the wig and when I FINALLY received the wig it looked like a $14 wig. It looked NOTHING like the wig in the photo. It looked like someone took it off they head and packaged and shipped off a old worn out wig. I am sooooo angry. They need to be shut down. PLEASE DON'T WASTE YOUR TIME OR MONEY!

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L
3:08 am EDT
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Wigsbuy they did not cancel my order

I have purchased a wig from Wigsbuy and they said that I'll get my order within 14-21 days. When my wig did not arrive I contacted Wigsbuy and asked them to cancel my order. They said sure and promised that I'll get my money back any time soon. I believed them and thought that my order was cancelled so I bought another wig from a different site.
Time passed and there was no sign of my money. And when I tried to contact Wigsbuy they did not reply.
Several weeks later my wig arrived.
Even though they said that my order was cancelled it wasn't and they never planned to refund me. Terrible experience and of course the worst customer service ever. I will never deal with this dishonest company and would not recommend them to anyone. Please, stay away!

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12:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wigsbuy bait and switch - wigs on site are not what is shipped

First of all, they use photos of celebrity hairstyles from the web as "samples" of what you're getting. The wig that comes to you looks nothing like what's on the site. The hair is thin, oddly shaped fit, and the color/style is not even remotely close to what was advertised. I've been in a paypal dispute with them for over 2 months trying to get my money back. An absolute nightmare - do not shop here!

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J
6:56 am EST

Wigsbuy worst site

WigsBuy gave me a hard time and I had a terrible experience with them. They said that it'll take approximately two-three weeks for my order to arrive but in reality it took over two months! All that time I was trying to get my order cancelled and it was absolutely impossible.
Customer service was quite rude and they were not interested in helping me. All they said that I need to wait and be more patient. I will not buy from them because they are unprofessional, customer unfriendly and shipping takes forever!

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6:12 am EDT
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Wigsbuy Worst ever!

About two months ago I ordered a wig from Wigbuys website. I paid some extra money to get my wig in 2 days, but it still took them forever to deliver. I actually received my wig three weeks later. When it arrived I was very disappointed with the quality, but the worst part was that they've sent me the wrong color. I sent it back in order to get a refund. Two months passed and I decided to ask them what is it taking so long with my money. And when I wanted to enter their site I found out that there is no more access! I need to know what is going on, they still owe me and I need to reach someone from Wigbuys as soon as possible.

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Maurrain M
US
Apr 12, 2017 2:12 pm EDT

I agree so strongly about Wigs Buy. I ordered a wig in January 2017 in Aubern red. They told me it was out of stock. No problem. On April 12th a delivery was made to my house and it was a Bright Orange looking clown wig. They charged me. $191.00. I have 2 texts from Wigsbuy acknowledging my cancellation and refund back in January. I have sent two texts to their site w no answer. I am so upset w Wigsbuy. I need help to get my refund and for this company take responsibility for their actions. Scaming innocent people.

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F
2:28 pm EDT

Wigsbuy account charged but product never shipped after 2 weeks

Do not buy from this site especially when they are promoting sales! I placed the order on Apr 1st and my account was charged immediately. On Apr 10, I reached out to them via email, their respond is they need to do quality inspection for 3-4 days. I responded to the email asking to cancel the order and never heard back. I contacted them via chat on Apr 15 and they gave me the same answer, items will be shipped 3-5 business days. I told them to cancel the order and they agree if I agree to the cancellation policy with is they retain 25%. I think this business is a scam and they are making money of customers cancellation.

There was no mentioned of the company location on their site, or the shipment will take long. Based on the contact# it is China country code.

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dza12
US
Mar 14, 2019 4:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Scam!

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B
4:11 am EST

Wigsbuy scammed

I purchased a wig in early January and received no tracking or shipping information. I contacted their customer service and was told that the wig needed to pass "quality inspection" and only after that it will be shipped. I was not sure why a wig would need to pass inspection. Few weeks later I emailed them again and asked for a refund. They said that my wig was already shipped and if I want to get a refund I have to pay a restocking fee first! Absolutely ridiculous! I contacted them many times but never received my refund! Wigsbuy is a scam site, avoid it at all costs!

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Naomiobondo
KE
Oct 22, 2018 4:41 pm EDT

I ordered a wig on 19th May 2017, two months now and I have not received the wig. Can someone let me know what is happening with my order.

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Tammy Sheats
US
Aug 15, 2018 8:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a wig from wigsbuy and the company said that it would take up to 10 weeks to be shipped, the wig cost about 100.00 dollars and so I used a credit card to pay for the wig and they revieved the because I received an email of confirmation but I never received the wig and it has been over 6 months now.

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Holls33
US
Aug 14, 2018 8:39 am EDT

SCAM! SCAM! SCAM!
Do NOT ever use this website! Hair is fake, the people are fake, the policies are fake! Poor quality customer service and unethical practices! They keep your money hostage so please NEVER buy anything from them and please NEVER use a credit card!

ComplaintsBoard
J
3:33 am EST

Wigsbuy better stay away!

I've purchased two wigs from Wigsbuy and never received a confirmation email or my tracking number. Three weeks later nothing arrived so I contacted the company to see what was going on. Their customer service turned my life into a real nightmare and gave me a hard time. I send them over 30 emails. First I asked about the status of my order, then I asked them to cancel it, then I told them I was going to report them. I'm so tired of this!
So in the other words, be careful when ordering, because if there's going to be something wrong no one will ever help you! I have no idea where my wigs are and I doubt that I will ever receive anything.

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2:48 am EST

Wigsbuy horrible!

I ordered a wig from Wigsbuy back in January and paid for it over $190.00. After not receiving it after two weeks, I contacted their customer service and asked them to cancel my order and demanded a refund. About two weeks later they finally emailed me back and said that I would have to pay 25% for a restocking fee! This company is absolutely ridiculous. I will never order anything from them again and now I have to think of something how to get my money back.

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L
8:26 am EST

Wigsbuy did not receive product

I purchased a wig for $45 from WigsBuy on December 1st. It is now January 15th and I have not received the order yet. It was supposed to be delivered within 3-5 business days and I still don't have it. I sent several messages and WigsBuy tried to tell me that I did not pay for the wig. I actually paid via PayPal and received a confirmation email stating that the order was paid. I ordered and purchased the wig for the party. They ruined all my plans! All I ask for is my money back and I will never do business with WigsBuy again.

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R
10:39 am EST

Wigsbuy wig

This is another company that sells an inferior product, takes your money, and then makes returning it impossible. Once you contact them about the product being nothing like it is displayed, they offer to give you back 20% of the price you purchased it for. To return the item back to China, the cost is exorbitant, and it will end up costing you even more of a financial loss if you actually return the item. It all planned out, and a disgusting scam. Please buyers out there, steer clear of this company. Their products are inferior, and their business practices are criminal.

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About Wigsbuy

WigsBuy is a leading online retailer of high-quality wigs, hair extensions, and hair accessories. With a vast selection of styles, colors, and lengths, WigsBuy offers something for everyone, whether you're looking for a natural-looking wig to enhance your everyday look or a bold, colorful wig to make a statement.

One of the standout features of WigsBuy is their commitment to quality. All of their wigs are made from high-quality materials, including synthetic fibers and human hair, and are designed to look and feel like real hair. They also offer a range of customization options, including different cap sizes and styles, so you can find the perfect fit for your head shape and personal style.

In addition to their extensive selection of wigs, WigsBuy also offers a range of hair extensions and hair accessories, including clip-in extensions, ponytails, and hairpieces. These products are designed to help you achieve the perfect look, whether you're looking to add volume and length to your hair or create a unique style for a special occasion.

Another great feature of WigsBuy is their affordable prices. Despite the high quality of their products, WigsBuy offers some of the most competitive prices in the industry, making it easy for anyone to afford a great-looking wig or hair extension.

Overall, WigsBuy is a great choice for anyone looking for high-quality wigs, hair extensions, and hair accessories at affordable prices. With a vast selection of styles and customization options, as well as a commitment to quality, WigsBuy is sure to have something to suit your needs and personal style.

Overview of Wigsbuy complaint handling

Wigsbuy reviews first appeared on Complaints Board on Feb 7, 2013. The latest review Buyer Beware: My Disappointing Experience with Wigsbuy was posted on Jun 14, 2023. The latest complaint wig was resolved on May 10, 2018. Wigsbuy has an average consumer rating of 2 stars from 76 reviews. Wigsbuy has resolved 10 complaints.
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  1. Wigsbuy Contacts

  2. Wigsbuy phone numbers
    +86 296 853 3057
    +86 296 853 3057
    Click up if you have successfully reached Wigsbuy by calling +86 296 853 3057 phone number 11 11 users reported that they have successfully reached Wigsbuy by calling +86 296 853 3057 phone number Click down if you have unsuccessfully reached Wigsbuy by calling +86 296 853 3057 phone number 12 12 users reported that they have UNsuccessfully reached Wigsbuy by calling +86 296 853 3057 phone number
    Customer Service
  3. Wigsbuy emails
  4. Wigsbuy address
    Ul.Aleja Krakowska 165, lok.C13/C14 Lazy, Jablonowo, 05-552, Poland
  5. Wigsbuy social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Wigsbuy Category
Wigsbuy is ranked 148 among 165 companies in the Hair Care category

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