Wigsbuy
Reviews and Complaints

I was really hoping to find a decent wig, so I decided to give Wigsbuy a try. Unfortunately, it turned out to be a big mistake. I started by sending them some emails asking for a picture of the actual wig, since all the pictures on their website are of real people with their own hair. But I didn't get any response, even though they said they would reply within a certain time frame. I waited a few days and then wrote again, but still no reply. I started to feel like something was fishy, and wondered if they were connected to Wigsway, which also seemed odd to me.

In the end, I decided to buy a cheap wig in a very light blonde color (#613), even though I had a feeling that something was off. I paid through Paypal, but still didn't hear anything from them. I had to write to Paypal to get a reply, and it took two months for my 3/4 wig piece to arrive. But when it did, I was really disappointed. The color was not blonde at all, but some kind of muddy brownish color. I was so sick of being ripped off and having to fight for my money back that I just threw it away and decided never to buy from them again.

I really think that Wigsbuy and Wigsway are the same place, or at least connected in some way. They both sell crappy wigs, and in my case, the color was completely wrong. I would advise anyone thinking of buying from them to try emailing them and asking for a real picture of the wig they want. And be warned that all these wigs are coming from China.

To their reply, I sent them an email, but there was no order number and the color tag said "wwho9y ***". I didn't see anything that said "#613 very light blonde". It's really frustrating to be ripped off like this, and I hope that others will be warned before they make the same mistake I did.

I recently made a purchase on WigsBuy (wigsbuy.com) and unfortunately, my experience was not a positive one. I decided to buy two wigs from this website on May 5, 2020, after reading some reviews that claimed it was a reputable online wig store. However, as soon as I made the purchase, I started experiencing some issues with the website.

Firstly, the webpage kept glitching and stalling, which made it impossible for me to stay on the same page that showed my order number. Additionally, the website never showed me an "order history" form or indicated anything about my purchase. I also did not receive an email confirmation about tracking my order, which made me feel uneasy about the whole process. When I checked my bank account, I saw that the money had already been taken out of my account, which added to my frustration.

I tried messaging the company on their website, but I have not received any response. When I tried to put in the order number, the website said that the number was invalid. Today, I tried their customer service number and found that it is not even a real phone number. Their "live chat" feature simply states that their associates are unavailable. At this point, I started to feel like I had been scammed.

I started reading more reviews and found out that I was not alone. Many people like me have been conned by this company. I am so disgusted and furious, not only because I have been scammed out of $150 dollars (and now have to replace my card), but also because even during a global pandemic, companies like WigsBuy are taking hard-earned money from individuals that are just trying to purchase something nice for themselves (or as a gift) during such a depressing time.

I strongly advise everyone to avoid this company at all costs. There are reputable online wig companies out there, with most of them accredited by the BBB. Don't make the same mistake I did and fall for their tricks. Stay safe and shop smart!

So, I gotta say, my experience with Wigsbuy was not great. I ordered a wig, a human hair one, and they sent me the wrong size. I asked them to fix it, and they said I could return it. So I did, but then they said I returned the wrong wig! They said it was synthetic, but I ordered a human hair one and paid a lot of money for it. I sent them pictures and everything, but they still didn't believe me. It took weeks of back and forth with them and even filing a complaint with Paypal before they finally refunded my money. And get this, they wouldn't even let me post a review on their website! I guess they don't want people to know about their mistakes. Anyway, I'm attaching a picture of the wig I ordered (on the right) and the one they said was the human hair one (on the left). You can see for yourself that they look nothing alike. So, yeah, I wouldn't recommend Wigsbuy.

Listen up, folks. If you're thinking about buying a wig from WigsBuy, think again. I made the mistake of purchasing three wigs from them, and let me tell you, it was a disaster. One of the wigs I received looked nothing like the one I ordered. I tried to sort it out with their online chat, but it was like talking to a brick wall. They asked me to send a picture of the wig, which I did, but they still sent me the wrong one. And get this - they wanted me to pay for shipping to send it back! I told them that was ridiculous, since they were the ones who sent me the wrong wig in the first place. We went back and forth through email, but it was like talking to someone who didn't speak the same language as me. Oh wait, they probably didn't. Even though they supposedly have a warehouse in the US, most of the people you'll deal with speak broken English. It was beyond frustrating. In the end, I just asked for a refund because their customer service was so terrible. And don't even get me started on the fact that the other two wigs they sent me weren't exactly what I ordered either. They were close, but not quite right. I wouldn't give them any stars if I could. In fact, I reported them to the Better Business Bureau, and it turns out I'm not the only one who's had issues with them. There are plenty of complaints listed on the BBB site. So if you're thinking about buying from WigsBuy, my advice is to be very careful. You might end up with a wig that looks nothing like what you ordered, and good luck trying to get it sorted out.

I gotta say, WigsBuy is a total disaster. I mean, I don't even know where to start. I ordered some stuff back in January and it took a whole month for me to get just one of the two items I ordered. And let me tell you, it was a total mess. I got the Marie Osmond wig, but it was not at all what I expected. I ordered it in a lighter color, but it was all wrong. It looked like a cheap costume wig with all these weird kinky hairs sticking out all over the place. Some of the hair was even white, which was just bizarre. And the top of the cap had this weird gap in it, so the hair just stood up in all the wrong places. I didn't even bother putting it on my head. I just put it straight back in the box.

But that's not even the worst part. I never even got the second item I ordered. And when I tried to cancel it, they gave me all these excuses about how they had to make it first. Like, what kind of nonsense is that? And when I tried to return the wig for a full refund, they only wanted to give me $40. Then they changed it to $30. I mean, come on. That's not even close to what I paid for it. So I got PayPal involved, and that's when things really started to get crazy.

According to their policy, I was supposed to get a full refund for a damaged item that was their fault. But let me tell you, they do not honor their policy. It took almost three months and countless emails just to get them to agree to a refund. And even then, they tried to play me and PayPal. They begged me to close the case and promised to refund me, but I knew better than to trust them. I saved all the emails as proof, and I had to escalate the case to PayPal just to get my money back. It was a total nightmare.

Honestly, my only regret is that I didn't do my research better before I ordered from WigsBuy. I should have read all the bad reviews first. I mean, I'll never order from them again. And I won't order from anyone else until I know exactly where they're located and I've read all the reviews. It's just not worth the hassle.

Wigsbuy.com is a company that claims to be based in China, but they use pictures of American models to sell their wigs. They only communicate through email or chat, and they promise that your wig will be custom made. However, the pictures of the wigs are from other companies or US celebrities, and they do not represent the quality of the wig you will receive. Their main goal is to take your money and give you a low-quality product. They are terrible, and they rely on your lack of knowledge. It is not recommended to buy hair, haircare products, or anything else from China unless you can see the product in person.

I, along with 30 other professional colleagues, have been scammed by Wigsbuy. The wigs we received were not even close to the quality we thought we were getting. They claim to give refunds, but you have to pay for the shipping back to China, which costs around $30 and takes almost three weeks. They will not reimburse you for the shipping costs, and once they receive the product, they will find something wrong with it, such as "you combed the product, and we cannot resell it" or "this is not the wig we sent you." It is best to avoid this company at all costs.

I give this company a zero out of five rating. STAY AWAY FROM THEM. I had to hire an attorney to get my money back. Thankfully, I can afford it, and the matter was one of principle to me. We also reported them to the BBB and the Attorney General's Office. For your own sanity and financial safety, do not do business with this company. It is essential to read the reviews of other shoppers before making a purchase. China's trade industry is not ethical in general, and they love doing business with Americans who are naive about returns and refunds.

I put in an order on September 8, 2015, and they took $213.06 USD out of my account. At first, they responded to my emails right away, but now I can't get anyone to respond to my emails about the status of my order. I'm starting to worry that this website is a scam. I sent another email asking about the status of my order, but I still haven't heard back from them.

I was really hoping that Wigsbuy was a legitimate website, but now I'm not so sure. It's been over a month since I placed my order, and I still don't know what's going on. I'm starting to think that I might have to file a dispute with my bank to get my money back.

Finally, on October 21, 2015, I received an email from Wigsbuy saying that they would refund me $25.00 (even though I paid $213.06) to my Paypal account within 5-7 business days. I waited for the refund to show up, but it never did. I called Paypal to ask about the refund, and they said that there was no record of it. I replied to Wigsbuy's email about the refund, but I still haven't heard back from them.

I would strongly advise against buying anything from Wigsbuy. The wigs they sell look nothing like the pictures on their website, and they have a terrible odor. The wig I received was also matted in the back. When I contacted them about it, they offered to refund me $25.00, which is a complete joke. I doubt I'll ever see that money. Paypal suggested that I file a chargeback with my bank, but I know that won't work because Wigsbuy is based in China. I'm just going to have to accept this as a bad experience and move on. I hope that other people will read this review and avoid Wigsbuy at all costs.

I gotta say, if you're looking for a place to buy wigs, Wigsbuy is definitely worth checking out. I've bought a bunch of wigs from them - like, at least 20 - and for the most part, I've been pretty happy with what I've gotten. The synthetic wigs are definitely the way to go - I tried buying a couple of real hair wigs and they were just terrible. Wrong color, bad material, the works. But the synthetic ones have been great. They all look pretty much the same, and the color is always what I expect it to be.

Now, I know some people have had trouble returning things to Wigsbuy, but I've never had that problem. I always use PayPal when I buy stuff from overseas, and that's saved my butt a couple of times. One time I had to pay $125 for shipping, but PayPal refunded me the whole amount, so it worked out in the end. And now they even have a thing where you can get some of your shipping costs refunded, which is pretty cool.

The best thing about Wigsbuy, though, is definitely the price. I pay $37 for a synthetic wig, and it lasts me about 6 weeks. I've paid $250 for a wig from a local company, and it only lasted me the same amount of time. So for me, it's totally worth it to buy my wigs from Wigsbuy. I get months' worth of wigs for a fraction of the price I'd pay elsewhere.

And let me tell you, people are always complimenting me on my hair. They say it looks full and beautiful, like I'm a model or something. And I definitely don't look my age - I look at least 10 years younger. I'm from Rogers, Arkansas, so I'm not affiliated with the company or anything. I've had some bad experiences with them, but nothing that PayPal couldn't fix. And I'll keep buying from them because of the price.

Now, I can't guarantee that every wig you buy from Wigsbuy will be exactly what you're looking for. I've had a couple that didn't fit quite right, or that I had to cut to make them look better. But overall, I'm really happy with what I've gotten for the price. I even sent them a picture of me wearing one of their wigs on their website.

If you're worried about buying from Wigsbuy, I get it. I'd be nervous too. But I looked at Paula Young, and their wigs were way more expensive, and they didn't have anything that looked like what I wanted. So for me, Wigsbuy is the way to go. Just make sure you stick to the synthetic wigs - the real hair ones are a disaster.

This company, WigsBuy, is a total scam! I ordered a Remy human capless wig from them back in November, and when it arrived, it was nothing like the picture they showed on their website. The wig was shorter, much thinner, and not Remy hair. It was not capless and had a fixed part. I was so disappointed because it looked nothing like the wig they pictured and that I relied on when ordering it.

When I tried to dispute the order on their website, it said that my order could not be disputed, and no reason was given. So, I filed a dispute with my credit card company, and shortly after, I received an email from WigsBuy telling me to send the item back to them at MY expense. The postage would be over $40, which is a lot of money for me since I am disabled and on a fixed income. I am happy to send the wig back to them, but I do not want to pay for it. It's not what I was told I would be getting, and it's not what I ordered.

According to US consumer law, if you are sent a product you did not order, a defective item, or a wrong item, the merchant, not the consumer, is responsible for paying return postage. For WigsBuy, this should be quite simple. All they have to do is notify the shipper (DSL) to pick the item up. It's called a call tag. However, they refused to pay for return shipping, insisting that it was my responsibility to pay for it. This is not fair, and it's not right.

To make matters worse, in one email from WigsBuy, they told me to state the value of the wig as under $45 when I return it. This is mail fraud, and it's illegal. If the wig were to be lost in the post, the most I would be reimbursed is $45, not the $174.68 purchase price. I responded that I was happy to return it, but since it was the wrong item or grossly misrepresented, it was their responsibility to pay for return shipping. They could notify their shipper to pick it up.

WigsBuy contested my dispute, saying that I did not return the wig, but they never mentioned that they refused to pay for shipping. This is so deceptive and dishonest. I am now continuing the dispute further by sending pictures and copies of emails from WigsBuy to my credit card company. I am confident that they will see how deceptive WigsBuy is and refund my money in full.

In short, this company is a total sham, rip off, and cheating its customers. Do not buy from them! I am spending my day posting as many truthful, negative reviews against them as I possibly can!

Update: After I posted this review, they contacted me asking for my order number so they could make things right. I responded with that and explained the issue, but I never heard from them again. All I want them to do is to pay for return shipping for the deceptive/wrong item they sent. I should not have to pay over $40 to correct their fraud or mistake! An honest company would have resolved this immediately, but WigsBuy is not an honest company.

I recently had a terrible experience with WigsBuy. I spent a whopping $310.00 on a wig, but unfortunately, it didn't meet my expectations. I decided to return it, which cost me an additional $65.00. The customer service was absolutely horrible, and they didn't seem to care about my concerns. They received the wig back and offered me a refund, but then they claimed to have sent the wig back to me and refused to give me a refund. It was a complete nightmare dealing with them, and I would never recommend anyone to order from them.

I had to constantly reach out to them to get updates on my refund, and it was like pulling teeth to get them to honor their word. I had to beg for good customer service, and it was a frustrating experience. It's not fair that customers have to go through so much trouble just to get what they paid for. I had to create multiple tickets and send numerous messages just to get my refund of $210.00, which they had offered me. It was a hassle, and I had to contact my credit card company to get my money back.

The worst part is that they didn't seem to care about my concerns and kept procrastinating. They even offered me a discount code for a new order, but I declined. I didn't want to risk going through the same ordeal again. The wig I received was not what I ordered, and it felt like cardboard. It had a part, which I didn't like, and I was extremely dissatisfied with the product.

Overall, my experience with WigsBuy was a complete disaster. I would not recommend anyone to order from them. Their customer service is terrible, and they don't seem to care about their customers. It's not worth the hassle and frustration. Save your money and order from a more reputable company.

I gotta tell ya, WigsBuy is a total disaster. I mean, I waited for like, FOREVER for my order to arrive. And just when I thought it hadn't gone through, I ordered again. And then, BAM! Both orders show up at the same time. And let me tell you, the wig I got was NOT what I was expecting. I mean, I ordered a subtle blonde, but what I got was like, chunks of screaming bottle blonde. Not cute, people. Not cute.

So, I try to return the dang thing, right? But the info in the package says I gotta call customer service. So, I try to call, but every time I do, the line is BUSY. Like, what kind of business has a busy signal these days? It's like they don't even WANT you to return stuff. After like, the third call, I finally send them an email asking for the return info. But guess what? WEEKS go by and I still haven't heard back. I call and email like, a million more times, but nothing. Nada. Zilch.

And get this - when I look at my credit card statement, there's no charge from WigsBuy. Instead, it's from some place called "WWW.YOURCHICS.COM HONGKONG." Like, what the heck? Why are they hiding under a different name?

So, let me break it down for you:
1. The quality of the product is WAY below what they advertise.
2. The color is totally different from what you see in the picture.
3. The delivery time is RIDICULOUSLY long.
4. You don't even get a confirmation email with your order number or tracking info or anything.
5. And the return policy is basically designed to make it impossible to return anything.
6. Oh, and the customer service? It's a JOKE.

So, yeah. What you see is definitely NOT what you get with WigsBuy. Stay far, far away from this hot mess.

So, I had a really bad experience with WigsBuy. I got a text from Paypal saying that I had made a purchase for $79.93, but I didn't make that purchase. I told Paypal that it was fraud, but they said that because I had bought a wig from another company before, it was in my purchase history and they wouldn't start a fraud case. So, they went ahead and paid WigsBuy. I was so mad! I spent the whole day arguing with Paypal about it and then I tried to cancel the order with WigsBuy. Their website says you can cancel within 24 hours, but they wouldn't respond to any of my messages. I sent them 4 emails and 4 messages on their site, but they didn't answer me at all. I'm really upset about this and I don't know what to do. I even tried to talk to them on the phone, but the number didn't work. I feel like I'm being scammed and Paypal is not helping me at all. I wish I never bought anything from WigsBuy.

I gotta say, I had a pretty bad experience with wigsbuy.com. I ordered a human hair wig from them way back on December 9th, 2021, and I didn't get it until February 5th, 2022. And let me tell you, it was NOT what I ordered. The style was all wrong, the length was off, the color was different, and there were even bald spots! Plus, the netting was hanging down like two inches below the hair. It was a hot mess.

So, I contacted the company to get a refund, but they were no help at all. They said that the wig looked like what I ordered and that it was a nice wig. They even offered me a measly $25 discount if I wanted to keep it. I paid $185.12 for this thing, and they were only willing to refund me $95.00 because of "raw material and labor costs." I mean, come on! I told them that I wanted a FULL REFUND because they didn't make the right wig, and I shouldn't have to pay for their INCOMPETENCE. But now they won't even reply to my emails.

I'm so angry about this whole situation that I'm going to contact the Federal Trade Commission and the Federal Bureau of Investigations. It's a serious crime to commit fraud over the internet, and this company needs to be shut down immediately. I can't afford to lose $185.00 or even $95.00. I ordered this wig because all of my hair fell out due to Covid, and I needed something to make me feel better. If I had known that this was a Chinese company, I never would have ordered from them. But on the website, it said that they had an address in London, England. What a bunch of fraudsters!

Oh, and another thing that really ticked me off was that I couldn't use a credit card to pay for the wig. It had to be a debit card transaction. What kind of nonsense is that? I'm so done with wigsbuy.com, and I would never recommend them to anyone. Save yourself the trouble and go somewhere else. Cynthia Walker.

I recently ordered a wig from WigsBuy on April 1, 2020. However, I didn't receive it until April 25, 2020. The wig I received looks nothing like the one I ordered. It's a complete disaster! The hair is stringy and sparse, and it barely has any hair at all. I was so disappointed that I didn't even bother trying it on. I knew right away that I would never wear this raggedy and ugly wig.

I spent an hour trying to find a phone number to contact them, but they are located in China! If I had known that, I would have never ordered from them. I tried to contact them by phone and email, but it was impossible to get a response. I'm not surprised! I don't think I'll ever get a refund from them. I just lost $125.00!

Considering that the wig came from China during this horrible Covid-19 pandemic, I can't imagine the germs it's carrying. I sprayed the packaging and the box with Lysol and put it in my garage. I then took a shower and put my clothes in a hot and soapy washing machine. I'm so upset about this!

I'm not young, and I have a compromised immune system. I've been in isolation for 8 weeks, and now I could have possibly been exposed to the virus. It's really scary!

BEWARE of WigsBuy! These wigs are FROM CHINA, and I would have never ordered from them if I had known. I wish I had known about Trustpilot before I ordered. If you go to Trustpilot.com and type in WigsBuy, you will see horrible reviews about this scammer company. Don't make the same mistake I did!

This company, WigsBuy, is a real piece of work. I ordered some items from them and was sorely disappointed with the quality. The photos on their website looked nothing like what I received. I tried to dispute the order, but their link conveniently didn't work. And when I tried to contact them through email, I got no response. It wasn't until I posted a bad review on a website that they finally responded. But even then, they only offered me a partial refund and refused to give me a full refund despite the obvious differences between the product and the website photos.

To make matters worse, they troll review sites and post fake reviews with poor English and stupid titles. When I called them out on it, they actually posted that they would "punish" the employee who processed my order. How unprofessional is that? And when I finally got a full refund through PayPal, they only gave me back $87 out of the $107 I paid for the extensions. They claimed it was to cover shipping, but shipping was supposed to be free as part of the buying deal. And I had to pay to have it shipped back to China.

Now they're offering me $10 to remove my bad reviews. But there's no way I'm going to do that. They are nasty, pirating thieves and I wouldn't recommend doing business with them to anyone. Save yourself the headache and take your business elsewhere.

I recently made a purchase on WigsBuy for a wig that was listed as 'in-stock' and cost me almost $200. I needed it urgently, so I also paid for two-day delivery. However, I was disappointed to receive an email confirmation stating that the wig was not in stock and would take up to four weeks to ship. This was not what I had expected, and I immediately tried to cancel my order for a full refund. According to their policy, I should have been able to cancel within 24 hours and receive a full refund.

Unfortunately, I was unable to cancel my order as the site kept giving me 'time out' errors. I also tried to contact them through their site messages, but they did not respond. Their 'live chat' was never staffed, and there was no phone number to call anyone. I was frustrated and felt like I had been scammed.

To make matters worse, I received five emails from WigsBuy telling me that my order was continually delayed and asking if I wanted to cancel. I replied to every email, even using the different 'reply-to' address which they buried in the email text. However, every time I received an undeliverable error stating that my email address was not accepted by their server. This was very frustrating, and I felt like I was wasting my time.

It has now been over a month since I made my purchase, and I have sent at least 20 different messages and attempted emails. However, I have not been able to reach an actual human being, cancel my order, get a refund, or receive the wig. I am extremely disappointed with WigsBuy, and I can only assume that they are a mail-order fraud front. I will be adding this review to every place I can to warn others not to make the same mistake I did.

In conclusion, I would not recommend WigsBuy to anyone. Their customer service is non-existent, and their policies are not customer-friendly. If you are looking for a reliable and trustworthy wig supplier, I suggest you look elsewhere.

Wigsbuy is an online store that claims to have the best wigs, but there's nowhere to read reviews! I got scammed by this business and it was a total nightmare! Their wigs were more expensive than the ones I've tried before. I thought that if they cost more, they must be better. But that was not the case! The wig took forever to arrive. It was coming from China, so it was no surprise that it took so long. When I finally got it, it looked nothing like the picture! It had no part whatsoever! It was impossible to put on, it just hung in your face! Customer service was terrible too! I bought it through PayPal, so PayPal was involved in trying to solve the dispute. But I had to contact the merchant first. They never replied to any of my emails! They used a different name on my PayPal receipt and I never got a receipt from Wigsbuy at all! I ended up having to send this wig back to China, and the address was crazy! It took forever and they never let me know if they received it or not! I only got a partial refund. This place needs to be shut down! If I could have left 0 stars, I would have! Please put this place out of business! It is 100% a scam! The wig looked like something you would get from a gag shop for Halloween! I made the mistake of buying before reading the reviews, and now there are no reviews to read at all! I had to Google this business to leave this review, which most people won't do, allowing them to sell more of these crappy wigs!

I recently purchased a wig from WigsBuy and unfortunately, my experience was not a good one. Firstly, the wig I received looked nothing like the one I ordered. The color was wrong, it had no shape, and it was much thinner than I expected. It was a huge disappointment.

To make matters worse, it took a month and a half for the wig to arrive. I was eagerly waiting for it to come, but when it finally did, I was extremely disappointed. I tried to return the wig through their website, but it was so confusing that I couldn't figure out how to do it.

I decided to contact Paypal and file a complaint. Thankfully, they were able to give me a full refund, including a fee for the exchange. However, WigsBuy did not make it easy for me. They wanted me to cheat customs by declaring the package value as less than $35 and marking it as a gift/sample. I was not comfortable with this and refused to do it.

If you are considering purchasing a wig from WigsBuy, I would advise you to be cautious. The wigs shown on their website may not be the ones you receive, and their return process is confusing and difficult. It's best to contact Paypal or your credit card company if you need to return an item.

In conclusion, I was disappointed with my experience with WigsBuy. The wig I received was not what I ordered, and their return process was confusing and difficult. I hope that they can improve their service in the future.

WigsBuy is a website that sells wigs, but I would not recommend buying from them. I had a bad experience with them and I think others should be aware of it. I tried to return a wig and they refused to give me my money back until I removed my negative review. I think this is very unfair and dishonest. I also found out that many of the positive reviews on their website are fake and were made by the company itself. I think this is very misleading and makes it hard for customers to know if they can trust the company. I would suggest looking at other websites like pissedconsumer.com before making a purchase from WigsBuy.

I'm writing this review to warn people about the terrible experience I had with WigsBuy. I was in need of a wig due to my cancer treatment, so I decided to order from this website. Little did I know, it would be a complete waste of my time and money.

First of all, I spent $210 on my order, which took a whopping 3 months to arrive. I had to email the company multiple times and even spent hundreds of dollars calling their customer service in Xiang, China. I was under the impression that this was an American website, but the customer service representatives could hardly speak English.

When my order finally arrived, it was the wrong product. Not only that, but the quality was absolutely terrible. It looked like something you would find at a junk store. I was supposed to receive a wig made of real human hair, but instead, I received what appeared to be a cheap party wig that a clown would wear.

I tried to complain numerous times via email and phone, but my messages were ignored. I am currently waiting for PayPal to refund my money, but the stress, time, and worry I had to go through were not worth it.

I strongly advise against purchasing anything from this fake website. It's a Chinese scam that tries to deceive you into thinking it's an American website. The photos they use are stolen from other online sellers, and the positive reviews you see on their website are most likely written by their own staff. It's all misleading and deceptive conduct, and they get away with it because they're based in China.

In conclusion, stay away from WigsBuy. Don't make the same mistake I did.

On October 20, 2022 placed an order for the following item.

Item No.: [protected], color #8, 120 density, size petite, full lace. Used the sales promotion "Get Ready for Halloween",

Placed the order using credit card ending in 7017 in the amount of

$347.02. Unfortunately, did not write down the confirmation number as was expecting a confirmation e-mail which I never received. Always have in the past.

Beginning to wonder if this is a scam. Please advise me accordingly so that I am not charged for this purchase.

Ritaellen Murphy [protected]@comcast.net

They advertise 100% satisfaction guarantee, send you a poor quality wig, refuse to honor the return policy without fighting with them, and then send you return instructions which violate Federal customs laws. They ask you to return the items as "gifts or samples" and to underreport the value of the item - and this is in writing! So you are required to break the law in order to return items to them. I've reported them for customs violations but they should not be allowed to do business in the US.

I bought 2 wigs in June 2021 from them on-line. When they arrived, they were not what was pictured on social media. They were hair sewn on a cap without any lace, etc.

When I asked for a refund, only then did I discover I was dealing with an Asian company in an Asian country somewhere. They made all kinds of promises to return a portion of my money ( which I accepted cause I knew the return to them would be even more stupid!

As of 3/ 11/ 22 and numerous email correspondence to string me along, I still haven't received a partial refund.

WIGSBUY's Client Service Department is stupid, dumb or incompetent!

My credit card was fraudulently used to purchase, I don't know what, and when I contacted WIGSBUY's "Client Services" for information all I got was the proverbial "run-a-round." They are useless. I would have given them a minus star if it was available. Do not deal with this company if you value your credit information because it is not safe.

I purchased a few wigs from Wigsbuy. It took 6 weeks to receive and the wigs look HORRIBLE. The color is no where near the photos, two of the wigs were supposed to be the same color (H4/27), and those two were different shades of an icky light brown color. The cap construction was defective as it was pointy at the crown and the style of each wig in no way, shape or form resembled what I ordered. I emailed the copy and have never received a response. I have purchased $20 Amazon wigs that were 1000x better in color, style and quality than the wigs from Wigsbuy. This company is a scam, a sham and needs to be shut down - false advertising is an understatment.

On January 31, 2021 I purchased 2 wigs, upon receiving the wigs I was totally dissatisfied, very poor quality, looked like dog hair, immediately tried contacting the company, tried calling customer service for days. they never answer their phone. Finally got through to them and they indicated they were having a Valentine's Day sale and someone would get back to me the following week, my concern was there was a time limit on when they could be returned. The total amount for the 2 wigs was $262 dollars, after this purchase was made my credit card was compromised and had to be cancelled which complicated matters more. When they finally got back to me they said they could not give me a full refund even if returned in perfect condition. they offered to give me $40 off my total, I refused, then they offered me $120 off, I refused, then $180 off, again I refused. Finally we agreed to a full refund through PayPal once the wigs were returned to them, they were returned in perfect condition, never worn, still waiting almost a year later, the absolute worst company I have ever dealt with.I contacted numerous agencies in hopes that someone could help, no one will, do yourself a favor and stay far away from this unethical company. At this point they got the wigs returned to them and my money, they got it all and continue to get away with it, this company needs to be shut down!

Debra Norris there is no phone number to call you [protected]@gmail.com you say order has been paid in full itz been awaiting shipping for 7 days why ha ent you shipped my order out to
Debr Norris
20d meadow lake rd
Middletown ny
I
If you ok u d ont ship my order tomorrow
I need a full refund not the 30 percent of what I paid
You show that I paid in full
You are supposed to ship within 72 hours no email nothing
Order 1346692

Wigsbuy.com. They took me for $246 and I never got a wig. It's going on two months now and they keep promising me a wig but I still have nothing. I asked for a refund, they said no. I'm a cancer patient and they scammed me.

I placed an order for a wig but they sent me the wrong color (black) with no paperwork included in the envelope. I sent 3 complaints to their website and tried calling numerous times but the number provided is not a working number.
How can I get a refund and where should I return the wig? I have no order number just the label on the front of the package with the address from where the wig was shipped - Suzhou, China

My e-mail is [protected]@att.net; tel. [protected]

I cannot find my order or order#. I cannot login to find my order. It is as if I don't exist. Your company makes it very hard to find the order.

I received my wig but there is not a receipt with the order number. My wig is not the correct color. Shannon Dugger

Personal Info:
15695 Hwy 187, Eureka Springs, AR 72631 and my phone number is 479.244.7249.