Wilshire Wigs & Accessories’s earns a 4.2-star rating from 16 reviews, showing that the majority of customers are very satisfied with purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Refund/cancel order requested, no refund or cancellation initiated by merchant or return phone or email
Refund/cancel order requested, no refund or cancellation initiated by merchant or return phone or email. I placed an order on 3/7. On 3/11 I phone the merchant *** and spoke with a CS agent. I inquired when the product would ship, agent indicated not until 3/16. I indicated this was too long to wait and to cancel the order and issue refund. Agent agreed. I called back 5 minutes later to find out when refund cancellation process would begin and left a message. No return call. I phone again on 3/12, 3/13, 3/14 left messages for response and no return call. I also emailed on 3/13. No email communication that the cancellation was started or refund processed as of today.
The complaint has been investigated and resolved to the customer’s satisfaction.
On November 5, I placed an order with Wilshire Wigs
On November 5, I placed an order with Wilshire Wigs. My bank account was immediately debited for $116.20 and their website promises delivery in 2-9 business days. After a couple of weeks and no word from them, I called to see if there was a problem with my order. I was told that they might be a bit behind in shipping but my order would be shipped and I would be notified by email with a tracking number. That was over a week ago and I have contacted them by email asking for a refund if they can't fill the order. They are not responding. Unfortunately, I have done some research and find that this has happened to many customers. They seem to respond when the Complaintsboard.com gets involved. Thanks so very much for any help you might offer.
The complaint has been investigated and resolved to the customer’s satisfaction.
I submitted an online order with Wilshire Wigs on February 6th for a wig (January by ***) shown on the website as on sale for "overstock - final clearance sale". The term overstock certainly seems to indicate the item is in stock. Since then, the item has not shipped (now 10 days later) and no one is responding to their online inquiry process and all phone calls go unanswered. I would like an update and for my item to be shipped or a refund applied to my credit card. My order # is *** in the amount of $206.50. Thank you for any help you can provide.
Submitted an order with the company Willshire Wigs. They debited my cc on the 13 Feb, and I have yet to receive an email with a status of my order or a tracking number. When I inquired several times, I finally received a response that said I would receive the item by the end of this week. Still no email with a status and still no product. I have requested a refund, but still no response. The company cannot give me any specifics about the status of my order but charged my CC $190.40. I just want the credit back on my card.
Ordered a wig from Wilshire on 1/29 but the wrong color was sent (delivered 2/7). I called and emailed numerous times trying to get assistance with exchange and there was never a response. I shipped the wig back on 2/14 and confirmed via my USPS tracking number that Wilshire received my return on 2/17. (A note that the return was within their policy criteria, in addition to the fact that they sent the wrong item.) Since the return arrived to Wilshire, i have received no acknowledgment of my refund or next steps. They continue to not respond to emails (via gmail or their web portal) and no one has ever picked up my phone call. Horrible experience. I just want my $267 back immediately and to warn others to NOT purchase anything from Wilshire.
History of Issue with Wilshire Wigs in Van Nuys, CA For Complaintsboard.com Complaint 04.03.2022 On 12/09 I ordered a Raquel Welch On Point (wig) in color Cinnabar from Wilshire Wigs (online order) for a total cost of $218.85 which included $35 for expedited shipping to my Ville Platte, LA location. Order # *** The color of the wig was far darker than expected, so I boxed it back up and returned it via Priority Mail, following their return instructions. I have the USPS print out that they received my return on 12/20 at 8:57am in Van Nuys, using the return label they provided. I requested a refund to my original payment method which was my Paypal account. I returned their merchandise in pristine condition, carefully packaged. I am asking for a refund of $173.90, which is what I paid, less the shipping charges I paid and less the $9.95 for using their return label. I have checked continually and the money has not been refunded to my Paypal account in spite of the fact I received an email from them stating they processed my return. I have attempted to contact them numerous times. Their showroom is closed due to Covid-19, but I have had success in the past reaching someone on the phone there, just not for this. On 1/17/22, I sent them a message asking about the status of my refund through their site. On 2/01/22, I called and left a voicemail on *** at 12:10pm CDT. On 2/02/22, I called their *** number at 6pm CDT, but got no answer and no option to leave a voicemail. On 2/03/22, I received an email stating they had received my return. The email said my return "had been processed," and I should see it post to my account in 5-7 days. The refund amount should be $173.90 which is $218.85 - 35.00 (expedited shipping) = $183.85 - $9.95 (return label) = $173.90 due back. On 02/28/22, I sent them a faxed request to please refund me for my return but received no response. I am at a loss what else to do and am requesting the Complaintsboard.com's help. Please, if you can help me
Ordered a wig from Wilshire on 1/29 but the wrong color was sent (delivered 2/7)
Ordered a wig from Wilshire on 1/29 but the wrong color was sent (delivered 2/7). I called and emailed numerous times trying to get assistance with exchange and there was never a response. I shipped the wig back on 2/14 and confirmed via my USPS tracking number that Wilshire received my return on 2/17. (A note that the return was within their policy criteria, in addition to the fact that they sent the wrong item.) Since the return arrived to Wilshire, i have received no acknowledgment of my refund or next steps. They continue to not respond to emails (via gmail or their web portal) and no one has ever picked up my phone call. Horrible experience. I just want my $267 back immediately and to warn others to NOT purchase anything from Wilshire.
I returned a wig they received it 12/29 but have not issued my refund. I have left several voicemails to call me and have emailed them the same with no response.
Is Wilshire Wigs & Accessories Legit?
Wilshire Wigs & Accessories earns a trustworthiness rating of 71%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for Wilshire Wigs & Accessories. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 81% of 16 negative reviews, Wilshire Wigs & Accessories is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Wilshirewigs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Wilshire Wigs & Accessories protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Wilshire Wigs & Accessories has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Wilshire Wigs & Accessories. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
I ordered a wig on 12/15 and haven't received it
I ordered a wig on 12/15 and haven't received it. I've tried contacting the company via email, phone, Fbook Messenger and haven't been assisted. Order #XXXXXXXXX (placed on [protected]:46:17) Billing Information: *** Box XXXXXX ***, *** XXXXX-XXXX United States T: XXXXXXXXXX Payment Method: PayPal Express Checkout Payer Email *** Shipping Information: *** XXXXX *** XXXXXXXXXX Shipping Method: Free Shipping - Arrives 2-9 Business Days - Free Shipping Item: TREND SETTER by *** SKU: XXXXXX Swatch Label: *** Quantity: 1 Subtotal $133.45 Discount (FREESHIP, 30% Off) -$40.04 Shipping & Handling $0.00 Grand Total $93.41
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a Jon Renau Wig Steamer from the Wilshire Wigs website on 11/2. I received an email confirmation with order *** that evening. It states arrival in 2-9 business days. Assuming the full 9 days, it should at the very least been shipped by November 15th. My credit card was billed in full for $63.75. Within the last 4 weeks I have called and left multiple messages in addition to sending emails asking for follow-up. I have not received my item nor received the courtesy of any type of reply or explanation. I feel this has been nothing short of theft at this point. Either I want the steamer I purchased, or a refund of my $63.75. Thank you for your help.
Order a wig on December 15th for 129.50 no delivery as of Jan 11 I called and left message also e-mailed no reply on either just want answer Wig. Or refund
On Dec 28, 2012 I purchased an item from Wilshire Wigs for $129.47
On Dec 28, 2012 I purchased an item from Wilshire Wigs for $129.47. I have been a customer for many years. I decided to return the item the same day and requested a refund. WW sent me an email stating they had received my return. They stated they refunded my account $119.00. The refund did not post to my account because the credit card had expired. When I supplied them with a new, current credit card, they did not place a refund on it. I have emailed them dozens of times. I have called them a dozen times. I have spoken with their "accountant" ***, who said he would look into it. It is now March 28, 3 months after my purchase and return. The WW Order #***. They owe me $119. and have refused to comply with their policy. I have lost all patience with them. Please help.
I ordered a wig on 12/25/22, it posted to my credit/debit card on 12/26/22
I ordered a wig on 12/25/22, it posted to my credit/debit card on 12/26/22. After about 3 weeks not receiving order, I sent an email and placed 2 voicemails stating I no longer wanted the oder sent. I received an email stating it had already been sent. I immediately requested a return shipping label and requested amount of approximately $177 and some change to be credited back to my card. I have not yet received funds added back to my Mastercard. Just earlier today I also emailed my bank to see if they can help in any way. I wish I'd have seen the horrible reviews from many people having pretty much the same things happening with poor customer service and taking longer than normal time for a refund back to credit/debit accounts. Any help will be greatly appreciated.
The complaint has been investigated and resolved to the customer’s satisfaction.
Order of $812.00 for a wig was placed Nov 8, 2021
Order of $812.00 for a wig was placed Nov 8, 2021. Wig supposedly shipped USPS Nov 15. Nov 24 wig not received; *** - given no status. Nov 29 found wig was returned by UPS to Wilshire for untrue reason (apparently Wilshire canceled USPS shipment and rather shipped by UPS). Nov 30 asked Wilshire to reship. Dec 2 *** on status. Dec 3 Wilshire acknowledged had wig and would reship FedEx on Dec 4. Dec 9 requested FedEx tracking number as wig not received. Dec 10 again asked for tracking number; told that owner of Wilshire would contact me and provide number. I have yet to be contacted by owner nor provided shipping tracking number. SUMMARY: After numerous email and phone follow-up, have not received wig nor any information that would give me confidence that wig was reshipped as promised.
The complaint has been investigated and resolved to the customer’s satisfaction.
Beginning of Dec 2021 I bought a wig and paid $210.00
Beginning of Dec 2021 I bought a wig and paid $210.00 . It also said I would get 30 % off but that did not happen and I told him 2 times but he said nothing. The wig was 2 inches to short. Could see my hair at ears and my hair at neck ! He said return and add $79.00 and someone would add the 2 inches and I said ok. I also spent $8.69 for tracking He got the wig back at mailbox 8:47 A.M. the 22 nd Dec 21 my order *** and I leave my phone # and tracking # is : *** 09 . give all info each time I call and write but get no reply since sending the wig. I also could tell I was not the 1 st person to return it as there was no net and it was no secured. All new wigs have a net and are secured exp if expensive as this one. He owes me $210.00 plus $8.69 and it was a small wig NOT a medium as I ordred
The complaint has been investigated and resolved to the customer’s satisfaction.
On March 4, 2022 I ordered three wigs, order *** was sent
On March 4, 2022 I ordered three wigs, order *** was sent to me, but it looked like a return item that had just been thrown in the box. The condition was terrible. The wig was Kitana and It was dried out and frizzy. I sent it back to Wilshire Wigs and left a message because they do not answer the phone. On March 17 I was charged for another Kitana wig that was sent priority mail. I thought that this was a replacement for the Kitana that was defective. I opened the box and was shocked. It looked like the same wig that I had sent back to them. It was in the same condition. It also was dried out and frizzy. I returned that one on April 7th. I have called and called and no one responds. I would like to receive refunds for the three wigs. Two that were defective and the Elle which I never received. Please can you help me?
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a wig from Wilshire wigs in *** i did not get it washed and cut until *** I realized then the hair texture is very rough
I bought a wig from Wilshire wigs in *** i did not get it washed and cut until *** I realized then the hair texture is very rough and dry. I talked to *** from this business. she said she can not refund me but if i send it back she will send it back to the manufacturer. If they agree with my complaint they will send me a new one. If not they send the wig back to me. i sent to wig to Wilshire wigs on *** i did not hear from Wilshire wigs for a month. i called them on 7/26, talked to ***, she said she got the wig and sent it but did not hear from the manufacturer. she said she will call the manufacturer and call me tomorrow she never did, I kept calling many times. they never pick up the phone, there is always a recording. i left many voice messages. no one returned my calls. i left them many text messages on their website. No one respond to me. Two months have passed *** i did not get my wig back. PLease help.
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed an online order with Wilshire Wigs on Sept 25 2021
I placed an online order with Wilshire Wigs on Sept 25 2021. I received a confirmation email stating they received my order and that they would begin processing it right away. Days went by and when I checked the status it still said processing. I tried calling the number on the website to get answers and I kept getting their voicemail. I then tried emailing and finally facebook messenger. No reply. On Oct 1 2021 around 4pm my time I got a call back from Wilshire Wigs. The girl said that my order is boxed and ready to ship and that I should receive it in 3-4 business day. That would be Oct 7-9th. They sent me an email with a tracking number for USPS and and update saying package is waiting to be picked up by the carrier. On monday Oct 4 I checked the tracking number and USPS says the label was cancelled. I again have tried to call again and sent another email with no response. They have taken my money and I cant get in touch with anyone during business hours.
The complaint has been investigated and resolved to the customer’s satisfaction.
On 1/31 I ordered a wig and clips totaling $201.36
On 1/31 I ordered a wig and clips totaling $201.36. Order# *** The money was taken out of my account within one minute. I was given a 7-10 day delivery time period. On 1/6 I checked on order and it said processing. I called several time the following 2 days most times the mailbox was full and when I could leave a message no one returned my call. I left detailed information such as tracking number name, and phone number. I left several messages on messenger and not one has been read. I left a google review and then all of a sudden I get a call for *** and then a *** and neither one was prepared for the call and had no information to give me and never called me back. I then get an email on 2/10/22 saying my order was shipped with tracking number *** . I checked tracking number and it says label created not at USPS facility yet. I check the tracking number on 2/11/92 and it says the label cancelled. They did not send my package and still have my $201.36. They lied to me in an email saying it has been sent and it hasn't.
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed an order on Nov 18th they put thru charge on credit card
I placed an order on Nov 18th they put thru charge on credit card.. cannot get a response on delivery .. I have left messages phone email and facebook order a wig on 11/18 they put charge on my credit card bill that date.. looked for my delivery a week later nothing I emailed them thru my order confirmation email.. nothing I called no one picks up left messages many times. I tried through facebook finally on the 4th of Dec someone gave me a tracking number ..first one was wrong. I had to go back again.. got the correct number and it said deliver Dec 5 by 9pm.never came said late.. I contacted them they said to check with my post office.. I have kidney disease and trying to avoid going out with covid but went .. stood in line for a long time. they told me at the *** md post office nothing on that tracking number but said its no where on the east coast.. so came home tried to contact them again .. nothing ..I filed a dispute with the credit card co.. I filed a report with the post office.. I messaged them again and again on facebook messages.. and no response.. I am tired of trying. I have no idea if or when this might show up.. they have been rude.. insinuating I didnt know how to track an order.. so I am done .. will never do business with them again.. rude and no help at all
The complaint has been investigated and resolved to the customer’s satisfaction.
On July 25,2021 I was charged to my American Express 347.95 for tape and mens hairpiece
On July 25,2021 I was charged to my American Express 347.95 for tape and mens hairpiece . I have called over 20 times and emailed at least 6 times as per 1 request to send photos of what I received from *** I sent such e mails and also spoke 1 time with ***. The tape issue was resolved and I offered to return a few "red" tapes they sent in error and I am still willing do so. The piece by ***, Cost approximately $265.00 with ventilating service . After numerous calls *** told me to send photos: which I did mutable tamest her and copied ***. It is now over 6 months, the piece was never returned and numerous calls, emails, messages from their web site and actual phone messages were not answered; the very rare times the phone is answered were empty promises. NO call backs or phone calls as to where the product is now. It has NOT been returned to me regardless of my efforts to remedy this. Wilshire lost the product. I have been a customer for over 10 years and this is the first and extremely frustrating issue. I would like to continue to do business with Wilshire, but I require either a call from a designee of *** as he knows the situation so the the sales department may reorder this item correctly, preferably *** or *** so no further issues, or just refund $265.00 to my Amex and we can begin new. *** Thank you for your assistance
The complaint has been investigated and resolved to the customer’s satisfaction.
TWO WIGS ORDEREDONLY ONE RECEIVEDTHAT WIG RETURNEDREFUND REQUESTEDNEVER PROVIDED I placed online order # XXXXXXXXX with *** Wigs on
TWO WIGS ORDEREDONLY ONE RECEIVEDTHAT WIG RETURNEDREFUND REQUESTEDNEVER PROVIDED I placed online order # XXXXXXXXX with *** Wigs on December 16. The order was for two wigs, with a total price of *** They immediately charged my *** account. One wig was eventually shipped to me, with a note on the shipping document that the other would "ship when available". The one wig we received was too small for my wife. I called them and talked to ***. I told her the wig was too small, and she told me how to return it. She also informed me that the non-shipped wig would also be too small, since it only came in an Average size. She said she would cancel that part of the order, and that we would be refunded all the money once I returned the other wig. I returned the other wig to them ( at our *** The return ship date was 01/04. I paid for an Adult Signature required to show receipt. I sent it Priority Mail 2-Day so it would get there within the time frame they allot. I received the following information from *** Your item was delivered at 12:47 pm on January 6 in NORTH *** XXXXX. The item was signed for by R *** Premium *** Available Status Delivered January 6 at 12:47 pm Delivered NORTH HOLLYWOOD, CA Since that date, I have called them on more than one occasion ( they do not answerhad to leave messages for ***), and have emailed them multiple times to ask for my refundall to no avail (they do not answer emails either). The latest email attempt was on 1/14/2021also with no response received.
The complaint has been investigated and resolved to the customer’s satisfaction.
History of Issue with Wilshire Wigs in Van Nuys, CA For ComplaintsBoard.com Complaint 04.03.2022 On 12/09 I ordered a Raquel Welch On Point (wig) in color
History of Issue with Wilshire Wigs in Van Nuys, CA For Complaintsboard.com Complaint 04.03.2022 On 12/09 I ordered a Raquel Welch On Point (wig) in color Cinnabar from Wilshire Wigs (online order) for a total cost of $218.85 which included $35 for expedited shipping to my Ville Platte, LA location. Order # *** The color of the wig was far darker than expected, so I boxed it back up and returned it via Priority Mail, following their return instructions. I have the USPS print out that they received my return on 12/20 at 8:57am in Van Nuys, using the return label they provided. I requested a refund to my original payment method which was my Paypal account. I returned their merchandise in pristine condition, carefully packaged. I am asking for a refund of $173.90, which is what I paid, less the shipping charges I paid and less the $9.95 for using their return label. I have checked continually and the money has not been refunded to my Paypal account in spite of the fact I received an email from them stating they processed my return. I have attempted to contact them numerous times. Their showroom is closed due to Covid-19, but I have had success in the past reaching someone on the phone there, just not for this. On 1/17/22, I sent them a message asking about the status of my refund through their site. On 2/01/22, I called and left a voicemail on *** at 12:10pm CDT. On 2/02/22, I called their *** number at 6pm CDT, but got no answer and no option to leave a voicemail. On 2/03/22, I received an email stating they had received my return. The email said my return "had been processed," and I should see it post to my account in 5-7 days. The refund amount should be $173.90 which is $218.85 - 35.00 (expedited shipping) = $183.85 - $9.95 (return label) = $173.90 due back. On 02/28/22, I sent them a faxed request to please refund me for my return but received no response. I am at a loss what else to do and am requesting the Complaintsboard.com's help. Please, if you can help me
Wilshire Wigs & Accessories Reviews 0
If you represent Wilshire Wigs & Accessories, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Wilshire Wigs & Accessories complaint handling
-
Wilshire Wigs & Accessories Contacts
-
Wilshire Wigs & Accessories phone numbers+1 (800) 927-0874+1 (800) 927-0874Click up if you have successfully reached Wilshire Wigs & Accessories by calling +1 (800) 927-0874 phone number 0 0 users reported that they have successfully reached Wilshire Wigs & Accessories by calling +1 (800) 927-0874 phone number Click down if you have unsuccessfully reached Wilshire Wigs & Accessories by calling +1 (800) 927-0874 phone number 0 0 users reported that they have UNsuccessfully reached Wilshire Wigs & Accessories by calling +1 (800) 927-0874 phone number
-
Wilshire Wigs & Accessories emailsorders@wilshirewigs.com75%Confidence score: 75%Saleshelp@wilshirewigs.com75%Confidence score: 75%Support
-
Wilshire Wigs & Accessories address6261 Van Nuys Blvd, Van Nuys, California, 91401-2711, United States
-
Wilshire Wigs & Accessories social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
Recent comments about Wilshire Wigs & Accessories company
Refund/cancel order requested, no refund or cancellation initiated by merchant or return phone or emailOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Purchased a hair topper on 1/31 under order no. *** for $98.77. Rec'd it on 2/9 and I returned it on 2/12 under tracking no. ***. They rec'd on 2/22. It has been a month and I still have not rec'd my refund. I emailed them on 3/1, 3/4, 3/8, 3/9, 3/10, 3/19 to 3 different email addresses, filled out their online form twice, left voice messages and sent messages on Facebook. They called on me 3/9 and said they were putting the refund thru but never did. Then sent me a message on FB on 3/16 saying they were having a problem with Paypal. Still nothing.
I ordered 2 wigs from Wilshire Wigs and returned both of them and they have not sent me a refund as of yet. They do not answer their phones. First one was ordered 2/1/22 and delivered on 2/4/22 returned on the 2/7/22 and they received it on the 02/18/22. That order # was *** for $81.20 2nd was ordered on 2/6/22 and delivered on the 18th. and shipped back on 2/22/22 and they received it on 3/2/22. This was for order #*** for $83.12. I have been calling and calling and spoke to someone finally a week ago and she said this would be taken care of right away and now they are not answering the phones or have never returned an email.
On Dec 28, 2012 I purchased an item from Wilshire Wigs for $129.47. I have been a customer for many years. I decided to return the item the same day and requested a refund. WW sent me an email stating they had received my return. They stated they refunded my account $119.00. The refund did not post to my account because the credit card had expired. When I supplied them with a new, current credit card, they did not place a refund on it. I have emailed them dozens of times. I have called them a dozen times. I have spoken with their "accountant" ***, who said he would look into it. It is now March 28, 3 months after my purchase and return. The WW Order #***. They owe me $119. and have refused to comply with their policy. I have lost all patience with them. Please help.