Glamourtress
Reviews and Complaints

I've been using GlamourTress for a while now to buy affordable wigs, but I recently had a bad experience. I received a wig in the wrong color, even though the tag on the wig said it was the right color. It felt like they were trying to trick me.

When I tried to return the wig, I found out that their return policy is really unfair. They make the customer pay for shipping, and they charge a restocking fee of at least 20%. The fee can even go up to 50% for no good reason. Plus, you have to email them within a certain number of days to let them know you're returning the item. If they don't see your email, you're out of luck.

Honestly, this feels like a scam. They're just trying to make money off of people who want to buy wigs.

To make things worse, when I tried to contact them about the issue, I got an undeliverable email message. How am I supposed to return the wig if I can't even get in touch with them? I attached a picture of the email I got.

Overall, I'm really disappointed with GlamourTress. I don't think I'll be using them again in the future.

Glamour Tress is a company that I wouldn't recommend to anyone. I've had a terrible experience with them (her) and I'm not the only one. The reviews don't lie, they (she) are not a trustworthy company (person) and I wouldn't suggest ordering from them (her) unless you want to throw your money away. It seems like they (she) are operating out of someone's home and not a professional establishment. When I called to complain, they (she) blocked my number so I couldn't get through. This has happened to others as well.

It's not fair that customers have to deal with this kind of treatment. We've done our part by ordering and paying for our items, now it's their (her) turn to fulfill their end of the transaction. They (she) should be sending the correct items that were ordered, new and unused. If they (she) make a mistake, they (she) should correct it and keep their customers happy. It's a simple concept, but it seems like they (she) don't understand it.

I've heard that there are a few lucky customers who have had a good experience with Glamour Tress, but they (she) are definitely in the minority. The bad experiences far outweigh the good ones. It's a shame that they (she) can't get their act together and provide a better service to their (her) customers.

In conclusion, I would advise anyone looking to purchase from Glamour Tress to think twice. There are plenty of other companies out there that are more reliable and trustworthy. Don't waste your time and money on a company (person) that doesn't care about their (her) customers.

I had a couple of bad experiences with the lady who runs GlamourTress. Let me tell you, it was not a pleasant experience. I had to file a dispute against her because she totally ignored me. I paid extra money to have the lace front wigs shipped out, but get this, she took my money but the wigs never got shipped out. Can you believe it? I am outraged because I gave this woman business before. I should have learned the first time, but I gave her the benefit of the doubt.

This woman does not give a darn about her customers. She will lose her business and all of her paying customers. When I tried to call the customer service rep number, she kept hanging up on me. She would not even talk. I called this lady several times, and then she turned a fax machine on which was really loud. Thank God I did not have my cell up to my ear!

I feel like suing this hag. She is a scam artist. Then she also ignored all of my emails because I tried to give her the benefit of the doubt! Please do not order from GlamourTress. They will totally ignore you and rip you off!

In conclusion, I would not recommend GlamourTress to anyone. The lady who runs it is not trustworthy and does not care about her customers. Save yourself the trouble and find another place to order your wigs.

I recently had an experience with GlamourTress that I wanted to share with others who may be considering purchasing from this online business. While I can say that the shipping was fast, unfortunately, that was the only positive aspect of my experience.

I ordered two of the same unit, but when my package arrived, I received two of something else entirely. I immediately contacted the company to rectify the situation, but was told that I needed to contact the manufacturer myself. I was confused as to why it was my responsibility to do so, but the representative didn't seem interested in discussing it further.

After some back and forth, I was finally told that I could return the incorrect units, but that I would be charged a 25% restocking fee. Let me reiterate: GlamourTress sent me the wrong items, then wanted me to contact the manufacturer for their mistake, and finally wanted me to pay to return the incorrect order they filled. And on top of all that, they were going to charge me a restocking fee for their error.

Needless to say, I was extremely disappointed with my experience with GlamourTress. I would caution others against doing business with them, as it seems they are not willing to take responsibility for their mistakes and instead place the burden on the customer.

I recently purchased a wig from GlamourTress due to undergoing chemotherapy. I was disappointed to find out that the wig was marked as a final sale, which was not stated at the time of purchase. This felt like a complete rip-off from the company. I have never bought anything online without trying it on first, so why would I buy a wig on final sale?

Upon receiving the wig, I noticed a big gap of no hair in the front, which could not be covered by parting the hair. I contacted GlamourTress to either exchange the wig or get a refund. The wig was from Bobbi Boss human hair, MHLF-E lace front, Color P271/430.

Their response was disappointing, to say the least. They told me that they had looked at other units like mine and they all had a wide parting space. They also stated that the item was unable to be returned. This was frustrating as it was clear that the wig was defective. The wide parting space with no hair was impossible to hide. It was unbelievable that they would not take responsibility for their product.

It seems that this is a common response from GlamourTress, as they use the same words for all customers to avoid giving refunds. This is unacceptable, especially for someone going through chemotherapy and needing a wig to feel confident.

I am now forced to seek help from The American Cancer Society to get a free wig as I cannot afford to purchase another one at this time. Thanks to GlamourTress, I am left feeling disappointed and frustrated. I would not recommend this company to anyone.

I recently made a purchase on GlamourTress.com on Feb/28/20 for some hair items that were supposed to be "26" inches long. However, when I received my package, all the items were only "20" inches long. I understand that mistakes can happen, so I tried to reach out to their customer service via phone multiple times, but unfortunately, no one answered. So, I decided to email them and even sent some photographs as evidence.

The next day, I received a response from them saying that someone in the office will send me a return label at the end of the day. I was relieved to hear that, so I waited patiently for the label. When I finally received it, I went to the postal service the next morning, but unfortunately, I was told that GlamourTress had sent the wrong weight of the label. I was frustrated and disappointed, so I left the post office and emailed GlamourTress again.

To my surprise, I found out that you can't call their customer service to get service. Instead, you have to wait until the end of the day to be contacted by the person who is in charge in the office. This is absurd! I asked to speak with a manager, but unfortunately, I didn't receive any response. Instead, I received another wrong label weight.

It's now March/9/20, and I still have no answers about my previous order. I'm out of money, and the wrong items were sent to me. This is very unprofessional, and I hope GlamourTress.com will handle every customer with care. As a customer, I believe that if I receive good customer service, I'm loyal and will keep coming back for future purchases.

I just had to send an email to GlamourTress customer service because I've been having some serious issues with their website. Every time I try to use it, there are so many flashy things going on that it's hard to even see the prices. And then, when I try to add something to my cart, I can't because the color isn't showing up. I contacted customer service about this before, and they told me it was a bug that they were working on fixing. But it seems like things have only gotten worse since then.

I just tried shopping on their site again, and it was a nightmare. I got so frustrated with all the tricks they were using to try to get me to buy things that I ended up with a literal headache. They send out all these emails about great sales, but when you actually get to the website, it's just a bunch of time-consuming images that you have to click on to find out that the item isn't even available, or that the color you want is going to cost extra.

I feel like this is really manipulative and underhanded. It's not good customer service at all. I'm not going to support a business that's just trying to take advantage of me. I'm really disappointed, because I had high hopes for GlamourTress after my first purchase. But now, I don't think I'll be shopping there again.

I recently ordered two wigs from GlamourTress and was initially pleased with my purchase. However, when it came time to return one of the wigs, I encountered some serious issues with their customer service.

I followed their refund policy and made contact within four business days to initiate the return process. I mailed the wig back in a timely manner and waited for my refund. However, two weeks later, I received the same wig back in the mail with a note that simply read "NO". There was no explanation provided, so I reached out to their customer service team to try and resolve the issue.

Unfortunately, instead of helping me, they began to weave a web of lies. They claimed that the wig was not in its original condition and could not be resold. However, when I asked for more information, they told me that I had not included the hair net in the package. This was confusing, as the wig they sent back to me had a hair net on it. When I asked about this, they claimed that they had put the hair net back on themselves before sending it back to me. This made no sense to me, as it seemed like they were trying to cover up their mistake.

To make matters worse, they also claimed that I had put a wig cap on the hair instead of a hair net. This was impossible, as I had purchased a full wig and there was no way I could have jammed it into a wig cap. It seemed like they were just making up excuses to avoid giving me a refund.

Overall, I was extremely disappointed with my experience with GlamourTress. Their customer service was unhelpful and dishonest, and I wish I had read more reviews before making my purchase. I would caution anyone considering buying from them to be very careful and do their research beforehand.

I recently made my fourth order from GlamourTress and was extremely disappointed with the products I received. I had ordered four hair extensions, which were supposed to be human hair weave, but turned out to be synthetic. When I contacted the customer service team, they refunded me for the hair but refused to refund me for the shipping.

To make matters worse, one of the wigs I received had open wefts in the crown area, making it impossible to wear. When I sent them a picture of the wig, they simply told me "too bad so sad" and refused to help me any further. Additionally, the closures they sent me were not human hair, and one of them was only 12 inches long instead of the 16 inches I had ordered.

When I called them out on these mistakes, they called me at home to argue with me about whether or not the products were falsely advertised. I was shocked that they would go to such lengths to avoid taking responsibility for their mistakes.

Overall, I found the customer service at GlamourTress to be deplorable. They were rude and unhelpful, and the products they sent me were falsely advertised. Even though these items were on final sale, I believe that it is not okay to mislead customers in this way.

I uploaded pictures of the wig and closures to their site, and even though they still claim to sell "human hair weave," I know from experience that this is not always the case. I would caution anyone considering ordering from GlamourTress to be aware of these issues and to be prepared for the possibility of receiving subpar products.

In conclusion, I was extremely disappointed with my experience with GlamourTress. They refused to work with me to resolve the issues with my order, and I would not recommend them to anyone looking for high-quality hair extensions or wigs.

If you're thinking about buying from GlamourTress, make sure you read the terms first! They charge a whopping 20% restocking fee if you don't like what you get. But if you do decide to buy, make sure you pay with PayPal because that's the only payment method they accept. This is actually a good thing because if they mess up your order and try to charge you a restocking fee, you can dispute it with PayPal.

I asked them if they cater to a lighter-skinned clientele because they seem to mostly cater to African Americans. Their response was a bit confusing, they said they assume they sell to all nationalities and that their pictures are provided by the manufacturers themselves. I didn't even ask about how the wigs were styled, so that was a bit odd.

I also asked about a specific wig by Model in a specific color, but instead of calling the manufacturer for me, they told me to call myself. That's not great customer service in my opinion.

But after leaving a harsh review, I realized that maybe the person I talked to was just contracted out and didn't have much experience selling wigs. So I deducted a star for that.

I ended up buying clearance wigs that were not returnable, which was fine because they were reasonably priced. The shipping was also fast, I paid an extra $15 for it and it arrived in 3 days. One of the wigs I bought had been taken out of the package before, but it didn't look like it had been tried on or finger combed. The curl pattern was still tight, it was just a bit frizzy on the outer layer.

I'll probably buy from GlamourTress again, but their variety of wig care products is seriously lacking compared to other sites. If you just need a couple of basic items, you should be okay, but don't expect anything special.

GlamourTress is a website where you can buy wigs and hair extensions. I had a bad experience with them. I tried to call them, but they never answered the phone. I wanted to know who owns the website and where they are located. I also sent them pictures of a wig that damaged my real-life shirt with color. They talked about the manufacturer and made excuses that didn't make sense. I don't want to go into details, but it was really frustrating. It seems like they treat all their customers this way. I bet Michelle Obama or any other celebrity wouldn't be treated like this. It's really sad. If you want to hear more, let me know.

I heard about GlamourTress from a friend who said they had speedy delivery. I live in Georgia too, so I thought I'd give them a try. Last year, I placed an order on a Monday and had it by Wednesday. That was amazing! But lately, it's been taking forever. When I order on a Monday, it takes 8 whole days to get my stuff. Can you believe it? I get a tracking number right away, but it doesn't update for 4 or 5 days. That's just not right. I don't think it's worth it anymore. I'm going to try somewhere else.

So, I made a big order for me, my mom, and my grandma on GlamourTress. It was a lot of stuff, almost $500 worth. But when I tried to call them, nobody picked up for like 47 times. Finally, someone answered, but it was a manager who was super mean to me. He accused me of trying to do fraud or something, which was totally not true. He was yelling and being so rude, it was really unprofessional. I asked to talk to his boss, but he just hung up on me! I can't believe how bad their customer service is. I've worked in customer service for 5 years and I've never seen anything like this. I would never tell anyone to use this website or buy from this company.

I've been a customer of GlamourTress for quite some time now, and I must say that I've always been satisfied with their products and services. However, my recent experience with them was quite disappointing. I ordered three bags of the Saga clip hair, but to my surprise, I only received one bag. I was quite upset and tried to reach out to them by phone, but all I got was a fast busy tone. I was left with no other option but to send them an email to clarify what I received.

To my dismay, I never heard from them again. I was quite frustrated as I felt that they were trying to keep my money even though they were sold out of the hair. I was left with no other option but to dispute the charges. It's quite unfortunate that I had to go through all this hassle just because of their fraudulent practices.

I must say that I'm quite disappointed with GlamourTress, and I will never order from them again. It's quite a shame that they resort to such practices, and they don't deserve the one star that I had to give them. I would advise anyone who is thinking of ordering from them to run and save themselves the time and hassle.

In conclusion, I must say that my recent experience with GlamourTress was quite disappointing. I hope that they will take the necessary steps to rectify their fraudulent practices and ensure that their customers are satisfied with their products and services.

Glamourtress is a business that comes from Asia and they do things differently than American businesses. They don't let you return things, exchange them, or get your money back. They don't seem to care about making their customers happy and their products are not very good. They don't seem to care if you come back and buy more things from them.

I bought two wigs from them in medium brown, but when I got them, they were both jet black. I tried to tell them about the problem, but they acted like they didn't understand what I was saying. I even went to the BBB to try to get them to fix the problem, but after four whole months, they still wouldn't do anything to help me. Because of this, I don't want to buy anything from any Asian hair or beauty supply businesses anymore.

So, I decided to give GlamourTress a try and ordered some hair products. I was happy to receive an email confirming my purchase, but four days later, I noticed a credit on my bank account. I was confused and decided to call customer service to find out what was going on. Unfortunately, I had to call for two days before finally getting through to a person.

The customer service representative informed me that they were out of the product I had ordered, but they never sent me an email to let me know. I was frustrated, but decided to re-order the items anyway. I received another email confirming my purchase, but two weeks later, I still hadn't received any tracking information.

I tried calling customer service again, but this time, there was no answer and the voice mail was full. I was starting to get worried because I had already been charged for products I hadn't received. I decided to cut my losses and look for another company to purchase my hair products from.

Overall, my experience with GlamourTress was not a good one. I was disappointed with the lack of communication and the fact that I had to call customer service multiple times before getting any answers. If you're looking for a reliable company to purchase your hair products from, I would suggest looking elsewhere.

I recently made an order on GlamourTress on 12/30/2018. However, after almost two months of waiting, I still had not received my order. I decided to email the company on 2/13/2019 to inquire about my order. Unfortunately, I was told that my transaction ID did not match my order. I copied and pasted my transaction ID from PayPal to them, but I never received a response.

Feeling frustrated, I decided to write to them again on 02/21/2019 to ask for either a refund or an update on my order. I even mentioned that I would have to take it up with PayPal if I did not hear back from them. To my surprise, I received a reply from Glamour Tress that said, "Sorry for any delay, you can do what you please; unfortunately, as we looked at your tracking, it says it was delivered. We understand if you have to go through PayPal".

I was disappointed with the response I received from GlamourTress. It seemed like they did not care about my concerns and were not willing to help me resolve the issue. I would advise anyone who is thinking of ordering from this site to be cautious. If you do not want to risk losing your money, I would suggest looking for another site to purchase from.

So, I had a bit of a problem with GlamourTress. I ordered something from them, but they sent me the wrong thing. I was pretty upset about it, so I contacted them right away. They asked me to send them a copy of my invoice and a picture of the item they sent me. I did that, and then I asked them to send me a label so I could return the wrong item and get the right one.

They asked me if I wanted to keep the wrong item, but I said no. I just wanted what I paid for. But then I never heard back from them. I tried contacting them again, but they said they had to talk to management about it. I was like, "Isn't that what customer service is for?" But I never heard back from them after that.

Honestly, I think this is really bad business. I mean, if you mess up someone's order, you should at least try to make it right, right? I'm really disappointed in GlamourTress, and I don't think I'll ever buy anything from them again.

I recently made a purchase from GlamourTress and I have mixed feelings about my experience. I ordered three items and two of them were just fine, but unfortunately, one of them was not up to par. I was installing a lace front wig on a customer and when I cut the lace and applied it, I noticed that the scalp area was extremely wide, almost as if someone had plucked it. This made it impossible for me to complete the installation and left my customer feeling very unsatisfied.

I immediately reached out to customer service to see if there was anything that could be done. They informed me that I could return the wig as long as it was in the same condition as when I received it. However, given the situation, that was not possible. I offered to send pictures to show the issue, but despite my efforts, I did not receive a replacement or any further assistance from customer service.

I was disappointed with the lack of response from GlamourTress, especially considering that the wig arrived in that condition and I had reached out to them immediately. It's frustrating when you spend your hard-earned money on a product and it doesn't meet your expectations, but it's even more frustrating when the company you purchased it from doesn't seem to care about your concerns.

Overall, I was not impressed with my experience with GlamourTress and it's unlikely that I will be using their services again in the future. It's a shame because I had heard good things about them, but unfortunately, my personal experience did not live up to those expectations.

So, I recently bought some hair from GlamourTress and let me tell you, it was not a good experience. The hair that I received seemed like it had already been used and was really matted. I was so disappointed with the quality of the hair that I just had to write a review about it. I wanted to warn others to be careful and not waste their money on this hair.

When I submitted my review, I was surprised to see that it had a rating of 3/5. I found out that it was because another girl had rated the hair a 5 and I had rated it a 1. The hair that I had purchased was called TABIA. I was like, "Okay, cool." But then, the next day, I went to their website and my review was GONE! They had deleted it! I couldn't believe it. I rewrote my review again and the same thing happened the next day. They deleted it again!

I can only imagine how many other bad reviews they have deleted just so they can make more money. It's really not fair to the customers who are spending their hard-earned money on their products. I would strongly advise against purchasing anything from this company. They are clearly not interested in providing quality products or good customer service.

This company is a mess.
They sent me a wrong wig in the different color I never ordered. Absolutely different. I ordered the black one, got the red instead. Don't know what exactly happened and whose fault it is, as a customer I don't really care, I excluded my fault as I checked everything carefully before trying to contact them.
By the way, contacting them is a hopeless thing. Out of ten times, they picked up the phone just once. Knowing it may be the first and the last time I reached them I explained the situation with all the details and wanted to know what I had to do. They apologized and said they don't accept the returns. Why? I haven't even worn it.
I want you to refund in full, it's my right. I don't want you to think I won't fight for my money. So the story hasn't finished yet, but I want to warn you not to deal with them. You will regret.