Windows USA review: Total Schemers! 5

I had the misfortune of a Windows USA "presentation" that began at 4:30PM and ended with me asking the representative to leave at 9:00 PM so we could go to bed finally. Although the sales rep was very polite and made a good presentation, every complaint I have read on the internet matched my experience exactly. It is sad that a very nice product is overshadowed by 4th rate sales tactics designed to prey on the vulnerable after wearing them down and providing very limited information. If you insist on allowing these folks into your home, pose the following questions and reflect on their responses. Where can I review an independent study of your product proving its' value? How do you determine my current windows are less efficient than yours without testing my windows? Where is the copy of the contract we will both adhere to (not the 1 page paper asking for my signature) throughout the terms of this agreement? Where is the detailed financial sheet showing how you arrived at your prices? On what are your finance terms based (interest rate, number of months etc.). They will offer a "monthly payment" without showing you any real numbers, just "discounts" to make it look as though you are saving thousands (please note the price is super inflated before the discounts and after). How do you determine how much I will save because of energy efficiency unless you can offer a scientific comparison of your window to my windows ? The mere fact that a decision MUST be made immediately to get the best price is their biggest RED FLAG. As I told our salesman, no reputable company, with a reputable product requires a potential customer to sign on the dotted line or lose access to the "best price available". That is a standard of practice used by the dishonest. Buyer, don't BEWARE...be ready to RUN them off your property.

I had Windows USA put windows in a couple years ago. I had them come back last week to redo the trim on the inside of the window. They gave me no problem about sending a service tech out and the tech did an neat job leaving no mess or anything. They do stand behind their guarantee, I love my windows but beware, do not buy unless you pay cash or have your own financing. The finance company they used should be illegal with the rate they charge. I would recommend the windows if you stay away from their financing.

I'll give you the ending first. I bought the windows and they are of excellent quality. I love them. BUT...that is the only good thing I can say about the process or the company. The sales pitch is total BS and laughable. My career was in sales and they were everything that was ever joked about in any sales training I took over the years. Now you're saying.."but it must have worked". Yes it did...when they finally accepted my first offer of less than half of the original quote. I did like the design of the window and was willing to pay a small premium for them.
The guys who did the installation were very accommodating and did a good job even though they were 3 hours late in arriving with their broken down trailer (after rescheduling one time) and had to work after dark (which I didn't care for) to get done. I followed them around to each window (which I'm sure they didn't care for). I do most of my own home repairs and wanted to watch.
The measuring job done by the salesman was shoddy. One window was 3/4 of an inch too short and one required enlarging the frame around the opening (which I also didn't really care for).
The financing was a scam. I was quoted $XX per month for 66 months. When I got my first statement it showed that if I paid only the $XX per month it would take 7 1/2 years to pay them off. I called Windows USA and they told me that was what I agreed to. It was definitely not. I took money out of savings and paid it in full.
Bottom line...the windows are great. I live on the highway and my house is much quieter now. It's only been 3 months so I can't say for sure about the energy savings. It appears they will help somewhat but they won't cut it in half as the salesman repeatedly assured me. I won't bag on him for that because I didn't believe it from the start. If I had it to do over again I would educate myself on windows a little more beforehand and likely find somewhere else to buy them.

I just came from a jobsite to give a customer a quote on 14 Windows for her house and a Windows USA salesman was there trying to pressure her into a contract for nearly $13, 000 dollars...😨 for 14 basic sized windows...no grid...white...😄😄😄 As soon as he packed up his damn travelling office, after being told " i need to do some research " by the customer 10 dang times...and getting the fake manager off the phone WHAT A JOKE...i could'nt wait to tell ""my"" customer, as it turned out 😁 that in 20 years of selling and installing my sales efforts...that i have never, ever, ever, ever, EVER sold a window ( and I've sold 6 different reputable window manufacturer's products ) that costs 7 or 8 hundred dollars each...eva...! Crazy to me, to think, good people bite on such [censored]...but i sleep just fine at night and make a good living being fair and honest with my people ...js They really should be ashamed of themselves for their tactless tactics...and it seems the older folks get it the worst...and people, that's just my opinion...! WINDOWMAN😎

11 years later and they're still the sames! Total schemes!