Mastercraft
Reviews and Complaints

I bought a master craft maximum drill and charger a 12-18v it worked fine until recently the charger doesn't keep its charge or just doesn't charge at all. When I went to the Canadian tire store they told me it is only guaranteed for 3 years and to buy a new one. I thought it was life time with master craft, we pay more for that specific guarantee and service and its not true. I am very disappointed with the false advertisement to get more money out of people making them believe master craft is the best in tools and service, telling people if a tool breaks we give a new one free of charge for the lifetime of the tool.Its a lie, only if you have kept your receipt for the three years and only before the three years are up CAN YOU MAYBE WITHOUT ANY HASSEL GET A NEW TOOL THIS IS VERY DISAPPOINTING ! DANIEL PELLETIER FROM CLAIR NEW BRUNSWICK

My inspection camera is not working what should I do? I did change the batteries, the smoke is coming out from display. I bought it 2 years ago. I will appreciate your help.

I purchased a mini grinder a year or more ago when they were on sale with the impact guns (Purchased both) the grinder chewed up the gears and when i took it back she said i need a reciept, but she said it was warrintied for three years and that it was not that old yet but could not do anything for me. I was pissed since all i buy is mastercraft gear and have never had a problem before and never needed a reciept. In short i wont by mastercraft again. . .

I went to ask about an exchange or a fix on a 10" mitre saw when cutting a 2x4 the plastic piece broke off the guard making a bolt fly at me, i went to the desk in Owen Sound they gave me a number to call...that was a loans company not even thiers, we buy master craft because of the guarantee and the product that we know canadian tire stands behind BUT not this time!

After a few years of use my charger for the electric Mastercraft drill [protected] broke down. There is no service department at Canadian tire !
Writing an Email to Canadian tire I got the answeer "discontinued no parts available". Now I can throws the drill, the charger and the batteries in the garbage.
What a beautiful world

i have a mastercraft 32" steel outside door, the sill heal has broken

Yeah, they wanted you to buy more tools so you can fix the damn welder, those guys are crooks at times, but the sales are a nice to have and life time warranty, but I hate their customer service here in Lethbridge. Cannot be walking into the store all the time and still get the rude staff, has to do with the management I would think!

I have a MasterCrap 18V cordless 1/2 impact that needs a replacement trigger switch. I bought the unit ( it had been used only one time by the original purchaser and had sat in his shop under the bench until I bought it - the thing was obviously basically brand new and even the included sockets showed no wear ) through a private ad on Craigslist and frankly, I was VERY happy with it until the trigger suddenly malfunctioned about six weeks after I purchased it. I went to the local Canadian Tire and asked about having it sent out for repairs and was advised to take the gun in myself as the repair depot that they use overcharges them for work and takes forever to do anything. I did not lie when asked where I had bought it and I almost have sense that because I did not buy it from the store, that they really do not want to be bothered with trying to help me. Maybe I should have lied and said that I had lost my sales receipt - maybe they would have tried harder to help. While I was initially very happy with the impact gun, I am really less than impressed with how they back up their product. I have had no issues with charger or batteries despite the batteries being over two years old and they had only been used once when the gun was bought new by the previous owner. This "don't repair it - just throw it away and buy a new one" mentality that is so prevalent these days is really sickening IMHO. But when we buy crap made in China - I guess that we deserve what ever we get. The problem with cordless tools now though is that pretty much everything is "manufactured" there and the Chinese fail miserably to display much in the way of business ethics or quality control at any level or of any sort. They are great at copying but not the most inventive people on the planet and they sure have not figured out how to produce a quality product of any sort IMHO. Boo and hiss on Canadian Tire. Boo and hiss onme for buying yet another piece of crap made in China.

Have you filed a warranty claim? I have purchased Mastercraft doors from my local Menards store for years. They have a simple form to fill out and send to their guest services department if there is a problem. In my long history of working with Menards I have had to fill out the occasional form on various products. The guest services department has always been prompt and very helpful.

The OP has not said whether an attempt was made to contact the manufacturer and if so, what were the results? Even the best companies have had material defects, it's how they treat their customer once they have been notified of a defect that sets the good ones apart from the poor ones.

The OP has not said whether or not any attempt was made to contact the manufacturer and if so, what were the results? Even the best companies have had material defects, it's how the treat their customer once they have been notified of a defect that sets the good ones apart from the poor ones.

Hello my name is Nickolas Layton we have a master craft door and it bowed on us so I am trying to get it replaced from the lifetime warranty there was a lot of money spent on this door for these problems not to happen here are some pictures to please get back with me my email is nicklayton104@gmail.com or you can call [protected]

People need to understand that many of Menards doors such as their stock 6 panel interior doors are not true 6 panel doors and have a wood core that the panels are attached to. This creates a 6 panel look but is not a true solid 6 panel door.

I too found two of my off the shelf doors to fit in odd form. I thought it was my house frame. I made some modifications and the door fits and handle fine BUT, as they come off the shelf they are crap!
If you do decide to buy, by all means inspect the doors VERY well before leaving the store.
I also had a special order door and the fibre glass finish had some flaws and upon complain received a touch up pen...big deal.
I will not be buying from Menards anymore

I purchased 2 exterior doors from Menards; (MasterCraft) Midwest Manufacturing products (a Menards company). Both leaked around the window damaging the oak veneer on the inside. I was told by their "customer service" person to put the finish coat on it and this would take care of the problem. Really! Do not purchase, try any other retailer or brand, if it says MasterCraft/Midwest Manufacturing, DON'T walk away, RUN! Instead of "save big money" how about a tag line like "We make crap and don't stand behind it at Menards". It must be easy to sleep at night being a billionaire who made it on the backs of hard working people.

MC authorized, endorsed and encouraged their authorized dealers around the country to sell a Cash Rewards program whereby customers were encouraged to buy into the program (buy in varied from $1000 to $3000). After a 3 year period the customer was required to mail in required information and where they would then be issued a rebate. Rebates varied from $5, 000 to $25, 000. The Cash Rewards group ended up being a fraud and filed BK. MasterCraft ha chosen to ignore all of their loyal customers by putting all the blame on the CR folks even thought MasterCraft encouraged, authorized and fully endorsed this program.

What a terrible example of customer service! What a shame from an organization that makes such high quality products!

I have a master craft multipoint locking door which is seized in the lock position (that's the good news). I can't seem to find a customer support number on the web to arrange a service call. Does anyone have a number that reaches a person? Thanks.

I'm wondering how you could have possibly had a good experience with that company. I am absolutely disgusted with them and will never buy another door from them. I'm leaving my review everywhere so that, hopefully, I can save someone some time and money.

My experience with Mastercraft was absolutely awful. My husband and I bought a new front door from them for the house we purchased in January. There were issue with the door itself so I contacted the company. Here is my original email to them:
"My husband and I ordered the door on Saturday 1/9/16 and picked it up on Friday 1/15/16. Upon pick up, it was discovered that the door was missing the sidelight kickplate which was ordered, verified by the sales person and paid for. At pick up, my husband brought it to the attention of the sales associate and was told it would be sent Fed-Ex to us. This is unacceptable as the sales person we ordered with on 1/9 stated we were much better off to order the kickplate installed from the factory as it would be more resilient. We still have not received a kickplate.
We ordered the door with a handle and deadbolt bore. The holes were made through the door to accommodate the handle and deadbolt but did not allow for the door to close properly as the interior closing edge was not bored to house the locking mechanism. Because of this, we had great difficulty in finding hardware that would allow the door to close, and ultimately had to use pieces from THREE different kits.
We are very disappointed with the construction of the door. The trim on the door is haphazardly installed. There are a few places where is is not even flush with the window. On the upper pane of the sidelight, the trim is BENT in a concave manner. There is also glue/adhesive on the window framing.
Lastly, many of the holes drilled for the screws on the frame of the windows are drilled in a manner that does not allow the plugs to obscure the holes. It appears that the bits used to drill the holes wore in the trim on an angle that was not intended.
We wanted to buy local as much as we could and were excited about being able to tell guests that our door was made in Wisconsin. For spending over a thousand dollars on a door, we are extremely disappointed. We spared no expense on this purchase and were expecting better workmanship.
I am writing this desiring to hear what can be done."
After over a dozen emails back and forth (I'll spare you the gritty details), them telling me Windex would remove caulking (um, ok) and me filling out a measurement questionnaire (when none of my complaints had anything to do with the measurements of the door), I ended up with two new windows. And, yes, they expect me to dismantle my $1200 door and install them myself. I don't even understand the logic in that. I STILL do not have a kickplate... you know, the one we ordered and paid for...?
I was told that the kickplate "wasn't part of the warranty" even after I described many times that it was already paid for and not a warranty issue at all.
Mastercraft's customer service is bottom of the barrel. Don't expect anything out of them... including common sense.
They could have sent me new trim and plugs for around the windows and a kickplate (you know, the one we paid paid for?!) and I would have been happy. Instead, they sent me $800 in windows. Because that makes sense.
Worst company ever. If you order a door from them, you're doing so at your own peril.

After installation when installing the Lockset it was found that the lockset holes didn't line up with the strike cutout. The door also leaks. Same issue Menard's cares less and MasterCraft owned by Menards is refusing to that care of the issues. Might as well not have any warranty. Please Please let other people know these doors are junk and neither the store or the manufacture is standing be hind them. Just do a search on MasterCraft Door problems or issues. They want to make us look like complainers or had faulty installations. This is not the case. I know corporations with poor customer service finally fail. Will not help us currently but maybe save someone else frustration. They do not understand how word of mouth advertising spreads bad experiences and if they spent a few dollars making customers happy they wouldn't have to spend thousands on advertising to get the same number of customers back. Refuse to spend a dollar to make a happy customer or spend a thousand on advertising to get a new one.

i agree with the above, have the same type of problems with the door i bought, leaking around the glass, which menards replaced the door, reinstalled and the hinges didn't line up, went back got hinges off of 1st door, now it leaks at threshold, installed by a pro-contractor, will never buy a another mastercraft again.

thanks for everyones time and effort in writing these reviews...i have been admiring a particular door for a couple years now and decided it was time. Its still the time but i won't take a chance with this door. Thanks again

I had the same problem, I got a poor quality patio door(Mastercraft purchased at Menard's) and I had to file a complaint with the Attorney general to get them to even come look at the door(patio door) Then it was more of the' improperly installed' crap. My only other recourse was to sue them which I couldn't afford to do.
The contractor I used was excellent, he is competent and experienced and I have done business with him before., THE DOOR IS CRAP. You would think they would figure out it would be more cost effective to stand behind a product than rip us off. I know my contractor, the two other contractors that looked at the door for me (to determine if it was 'properly installed') and all my friends will NEVER BUY MASTERCRAP door or windows.
I will not purchase any major products from Menards again, I will use local business who stand behind there products and services.
Louise Fox is a corporate kiss off and not a service rep. Tell EVERYONE you know NOT TO BUY MASTERCRAFT. They produce poor quality and DO NOT STAND BEHIND THERE PRODUCTS

I recently built my dream house. During this process I purchased all of my interior doors and one exterior door from Menards in Sandusky, Ohio. I felt confident that these doors would look nice and function properly in my house. To my unfortunate surprise I was completely wrong. BEWARE of Mastercraft doors which is owned by Menards. The first exterior door that I purchased for my garage began leaking water, but I figured that it was because construction was going on and the door got damaged so I waited until the house was finished and spoke to the local representative at Menards to purchase the best possible door. I had my contractor install the door immediately and go the extra mile to insure the door wouldn't leak. Much to my surprise, the first time it rained the door leaked. Keep in mind I had the same contractor install all of my windows and 3 other exterior doors and none of them leak. I also had the same contractor professionally stain (which took several weeks) and install 22 interior doors at a cost of approximately $2, 500. During installation we started realizing that almost every door was either warped, bowed, peeling, or de-laminating and all of the backsets for the door handles were bored out to commercial locksets not standard residential locksets. I contacted my local Menards representative who recommended that I file an install complaint form. I filed the complaint and I was contacted by the infamous Louise Foxx who sent a field investigator out to examine the doors. I had my contractor on hand to answer any questions. The investigator spent a considerable amount of time investigating the doors and before he left he explained to us that the doors were defective and he would be explaining that in his report and that Louise Fox should be contacting me within a week. 4 weeks later I had to contact the investigator personally to get a response that completely shocked me. Louise Fox sent me a letter trying to state that all of the problems were due to the contractor not installing the doors or preparing them properly. Apparently this is the typical response they give in order to keep blame or responsibility off themselves. I explained that it was not possible as I have detailed photos of the preparation and installation of all the doors and I would be contacting the local store to explain how they were treating me. This is when it got worse. I went to Sandusky Menards and after demanding to speak to the Store manager for about 15 minutes he basically told me that once the product leaves there store it is no longer there problem and they own Midwest Manufacturing so I needed to contact them and to have a nice day as he just walked away. I spent over $4, 500 total on all of these doors that turned out to be junk and I can guarantee that I will be filing a lawsuit to recover my damages and I will never shop at Menards again.