Windstream.net
Reviews and Complaints

I received a flyer in the mail offering unlimited phone service for $44.99 - never pay a cent more. Now I'm not ignorant of the fact that taxes and such would be in addition to that fee but when I called to check it out, I was assured multiple times by the customer service rep that this would drastically decrease my phone bill (I was previously paying around $67/month for service). I got my first bill today with the new service and IT'S $10 MORE! I mean, really? How is paying $77 less than $67?!?!?!?!?!?! I called Windstream and was told that unfortunately the plan I had previously was a "grandfathered" plan and that to switch now would end up costing me more in the long run. Give me a break! I live in a very rural area, and we don't have a lot of options...I don't even have decent cell phone reception so cutting the phone off isn't even an option. I really feel like I'm stuck between a rock and a hard place and I'm pretty ticked off about.

I signed up for the Merge Windstream bundle of 12 mbps internet, phone, and DISH America's Top 120 for 54.99 a month. Since the first bill arrived I have been charged around 90-115 dollars a month. Everytime I call they try to tell me the charges are taxes. Well, I am sorry, but taxes do not equate to an extra 40-60 dollars a month added to your bill. They are liars! When I signed up I asked the customer service guy atleast three times to quote the TOTAL price to me and he kept telling me it was 54.99 plus taxes. I asked if I would have some "PHANTOM" charges on there and he informed me the only thing extra I would see were taxes. Well, this month I received a bill for 230 dollars. I contacted them and 115 dollars was credited to my account because they were incorrect charges. This does not explain, however; why I still owe a bill of 116.18. Like I said in the beginning, my bill should ONLY be 54.99 a month. They falsely advertise their Merge bundles. I HIGHLY regret leaving Time Warner Cable, who I was with for over five years and NEVER had even one billing issue. It isn't right what they are doing to hard working Americans...especially when many of us are struggling just to put food on the table. You should be ashamed of yourselves.

My business phone has been down for 10 days. I have called EVERY day (most calls take over 30 minutes due to holds). Each day I am promised help. But no one comes. The service ticket is [protected]. Calls are almost never returned and one supervisor even left me a phony number as a return number. Windstream is absolutely the most incompetent phone company out there, and while their phone people are polite they make excuse after excuse, lie about sending out people, and bottom line - they haven't tried in 10 days to repair a business phone line.

Had internet, telephone bundle, unlimited long distance local calls, paid my phone bills. Then one day, They told me that my charges went up. End of my first year. I told them that my charges were never supposed to go up. They said it was not in the contract. I refused to pay more than the original amount. After two months they disconnected my long distance. After 3 months my telephone service. Now they are saying I owe them $185. that includes accumulation fees. I have been scammed. They are threatening to turn me over to the credit bureau.

In the 10 years I have been able to get broadband service to my home the past 6 months have been horrible since Windstream has taken over. I pay for 3mb service at a very high price. I only receive .3 90% of the time. I have rewired my home, rework my home network, you name it I have done it to fix the problem that Windstream said had to be on my end. Well come to find out this whole time Windstream has twice as many people hooked to there dslam that it is capable of handling. Now they tell me it was suppose to be repaired on the 16th of June, then it was the 20th now its the 25 and my internet is still worse than dialup. They actually have the balls to send me a freaking bill for a service they can not provide. BEWARE OF WINDSTREAM. IN MY 40 YEARS I HAVE NEVER EVER HAD SUCH A BAD EXPERIENCE WITH A COMPANY. I cannot believe there is nothing that can be done about this company and how they treat there customers. There is more complaints on this company than anything I have ever seen. Just seems like there would be someone who could step in and make this company provide what they advertise or make them move out and let someone who will.

Winstream took over a local company in Ephrata PA. We had no problems with the old company until windstream took over. We had our services scheduled to be switched to a new address but had to postpone the switch. I called and confirmed that everything was taken care of however the services were still shut off even though I had confirmed that they were not to be turned off anymore. My business is now withour phone services and losing out on business. Their response is they don't credit for loss of business even though it was completly theit fault. DO NOT USE THIS COMPANY !

A phone call solicitation resulted in my agreeing to the $49.99 lock-in bundle for phone and internet, plus $9.99 for an additional phone line. I was promised that the first 30 days would be free and that the first bill would reflect a $50 rebate and a mail-in $50 rebate for the wireless modem. Then I got a bill for $214. A call to the Buffalo area number, where the order was placed, resulted in my being assured that I was not told the above and that the mail-in rebate was all that they offered. When I talked to a supervisor, I was given the same answer. The local Jamestown, NY billing office seems to be innocent of deception. Please help.

I've had Windstream ever since they took over Altel. I've had them to my home several times in the past few years to help resolve problems with slow speeds. I live in the city limits and have poorer connections than my friends who live up the mountain! Why don't they put in another relay station so that some of us city folks can enjoy the internet like the others? It may be cost effective in some ways, but losing customers to Time Warner sure doesn't sound like they are making money. My speeds are rediculously slow. All I'm asking for is a relay station close enough where I can get my money's worth for my internet service!

Windstream has the worst service ever. In 2 years I would have to call them at least once a month because something was not working. I once had to call for my service being turned off for non payment when I paid. I called to ask why it had been turned off and they told me it said for nonpayment but that that made no sense since I was up to date on my bill. Internet sevice was down at least 3 times a month. They sent us at least 2 internet boxes because the one we had did not work. I should have know when they installed the service we would have problems because the tech left before finishing setup. Horrible service all around.

I am writing this review purely out of frustration. I currently have Windstream as my provider of internet and telephone (which I don't even use). I am currently connected to the Internet through a data tethering service offered by my cell phone company because once again I cannot access my internet. I have called somewhere in the neighborhood of six times and while the representatives of Windstream are ALWAYS extremely polite and try to be helpful I think the infrastructure of Windstream's service capabilities is horrible in the area I live. I have had Windstream in the past and have a friend who has them as well and never any real problems ever persisted. But one mile further south and its a whole new world. According to one of the last techs that came out it is because I live in a development and the type infrastructure used in a housing development is apparently not the same quality as that found along a main road. Well if thats the case and your going to get sub-par service they should offer sub-par pricing.

I called on 8/31/2010 to ask for instructions on how to change callerid name for one of our company phone lines.
Larry a Windstream technical support rep stated that changing the name could not be done on site and that it would cost $25 and take 5 days to change a name on an existing phone line.
Motivated by the cost factor I logged into our server went to the applicable phone extension and changed the name myself in 15 seconds.
The intended result has been successfully achieved the callerid name was changed without using Windstream.
I do not understand how a company can charge an existing customer fees to get their product working correctly.
Do you not value what kind of experience I have using your product. You are already charging us a monthly fee.
Furthermore, to be dishonest by saying it can't be done on site when I was able to make the change in seconds just illustrates how you feel towards your customers.

Began experiencing slow speeds and high pings in May (speeds of less than 1 mbps, pings above 600ms). Since then, problem has not abated. I went out and bought two different routers. Speed remained slow. Called customer service multiple times. They told me there was no problem. They told me to buy a new modem from them for $75.

And then I saw these threads:
http://www.dslreports.com/forum/r25879365-Troubles-Sugar-Land-TX-Same-Speed-Issues-As-Others
http://www.dslreports.com/forum/r25880499-Troubles-Why-so-many-problems-with-speed-in-Sugar-Land-
http://www.broadbandreports.com/forum/r25824111-Tired-in-sugarland-tx-77479

All are dated between May and July, 2011. All are from Sugar Land Windstream customers. All are experiencing the same problem.

Is this worthy of a class-action? I don't know. Will I be dropping Windstream? Yes. Do I encourage others to do the same? Definitely.

We live in a rural area in OK and like many others, Windstream has a monopoly in out small town, . It seems like because this is a poor socioeconomic area they feel that we are not important enough to deserve the same services that others recieve. We have lived in the country for almost 5 yrs now and have been working since we moved here to get DSL in our home. There is DSL within 2 1/2 miles of my house but because it will cost them too much money, they will not bring it out any furher. We were told 5 yrs ago to go around the community and get a petition started and that might help the cause. My husband spent a week going door to door all over our community. We paid for the gas that it took to drive all over creation gathering signatures. My husband was bitten by dogs, twice, but we did obtain 125 signatures. As of today, 4 yrs later, no one can tell us what happened to the petition. It was never recieved by the powers that be. I work from home and my job is 8 hours a day on a computer. I have to drive 10 miles to my sons house every day to work because I cant get DSL in my home and the horrible dial-up internet will not allow me to do my job. We call at least 1 time a month to remind them that we are still waiting for our DSL, and even though they tell us they have reieved government stimulous monies to bring high speed internet into rural areas, they cannot tell us when the issue will be resolved. I really hate this company and if there was any other choice we would cancel everything Windstream!

I cancelled my Windstream services but because I cancelled 6 days into my billing month they expect me to pay for the entire month. I didn't have any service for 24 days. They don't prorate they tell me. This is outrageous and should not be tolerated. I wish there was some type of recourse for this company and a law that doesn't allow them to charge for services not delivered. They are terrible and I am glad I no longer use them. I would go without services then go back to them.

on 4/8/2011 i contacted windstream for phone/int. bundle.explained in detail to agent that i was on a fixed income and wanted an accurate price quote up front. after explaing in detail and actually givng me what my cost would be for 1st 2nd and 3rd month, i asked the windstream agent if this was with all taxes etc inc. as i didnt want any hidden costs, she replied again your bill will be xxfor 1st month xx2nd month xx3rdmonth are you agreeing to that? i said yes.was told modem would arrive via ups was given setup date of 4/12 told could install self. modem arrives 4/12.tried to install no service, windstream call#1- ma'am its showing you have service try it again and call back if it doesnt wwork call#2 well its showing on our end you must be doing something wrong can connect to tech- then they disconnected me. call#3 you just hung up on me can you help me?ma'am someone needs to come to your house they will be there before 5 oclock dont know why you were told its on.call #4 its 5 oclock and no-one has shown up well ma'am we cant send anyone out till tomorrow whats the problem?i was supposed to have internet today so far been told its on, it will be on, someone will be to house by 5 still no int. whats going on? click hung up on again.call#5 this is the second time iv'e been hung up on today where is my internet? ma'am there is nothing we can do till tomorrow, would you like to speak with a tech, yes, click.call #6 made by irate husband-you need to stop hanging up on my wife and explain what is going on-he actually got sympathetic rep who stated some one should have been to house, some kind of mix up transferred him to tech who also apologized said he would make sure we were installers first stop in a.m.faith temporarily restored.a.m arrives inst.shows up 8:30 says windstream knew someone had to come to the house and not sure why all the run around, int and phone turned on all is well...till first bill arrives.of course its not what i was quoted.call#7-i'd like you to explain my bill- whats the problem? its not what i was quoted.well ma'am(by now i've come to hate that word) that is what it is can i connect you to someone to pay your bill? no you dont understand i was very explicit when i contacted you that i was on a fixed income and was quoted price for first three months, i want the price i agreed to. well ma'am this is what your bill is this is what you need to pay i dont know what you're asking for. i'm asking for quote you gave me.ma'am dont know why you or if you were given that quote but you need to pay what the bill says.explained again quotes given for first three months and asked what my next months bill would be. again much more than quote. explained again on fixed income and would never have agreed to service at that price.was told same reply AGAIN.i then asked if when people call for service if you give out any quote you want then charge them what you feel like. reply was ma'am we have no record of that transaction or if or why you were quoted that but you need to pay amount on bill.now i am a liar.so here i am with a bill i cant pay dealing with a company i now consider fraudulent. i will cancel my service and report them to any one who will listen. i left my previous provider after year and a half because they changed hands and int became unstable. always paid my bill and left on good terms.

I personal think that we should start civil lawsuits against windstream. Due to the speed that we paid for and not getting it behind the seen. For most of user that doesn't have any knowledge in computer and doesn't know what the speed are and got windstream took advantaged. For the last 5 years with windstream, i made numerous of calls to their service support desk to complain about my internet speed repeatedly and continue having same problem. The speed that I paid for is 6 meg...and barely get 3 meg, imaging how many people out there in the country experienced this for numerous years that they paid for without knowing it. This is a ripped off and nothing we can do about it by ourselves.

How is everyone feel when you come to Burgerking and paid for a whole whopper and they served you half of it repeatedly and not knowing it or can we even paid windstream half of the money for the full month of service, of course NOT. So why should we let this company take advantaged out of us, we work hard for our money.

If anyone willing help with this process, please give more feed back and respond back on this post and we will keep track of how many people that we can collect and I am sure if we find enough people that we can easily find a attorney will help us to follow through with this. Thank for reading this.

I pay $54 a month for internet and phone. My phone service is hardly used and never seems to be a problem. It's my internet service that is the joke. I pay extra for 6 megs of internet and I rarely get that. Here is a copy of my speed test http://www.speedtest.net/result/1189778568.png

I call in and they want to charge me $80 to say my computer is messed up. I repair PC's for a living and there is nothing wrong with it

Do not switch to windstream unless your current carrier also charges outrageous fees & taxes. I made the mistake of switching from time warner to windstream & am now paying the price! They charge me $18.45 (Keeps rising monthly) in taxes & fees on a $49.99 unlimited call plan for phone & internet which is ~37% in taxes & fees. With time warner, I had cable with hbo, internet & unlimited phone for $126.85 & only paid $8.57 in taxes & fees which is less than 7% in taxes & fees. Windstream says the government charges them more in taxes because they are primarily a phone company & charges time warner less because they are primarily a cable company. They are full of bologna & i'm stuck with them for now since I paid $50 for the modem & $64.90 for the install. What a bunch of crooks! They advertise their lower prices & tell you it's time to leave cable yet they make up bogus fees & taxes & get you there. They actually tax & fee you twice as they have two separate windstream companies, one for local calls & another windstream company for long distance calls.

Terrible internet service, half the speed of Time Warner. Terrible customer service. Avoid this provider.

Wayne Gorsek