Winnipeg Free Press’s earns a 1.0-star rating from 4 reviews, showing that the majority of readers are dissatisfied with news content and journalistic quality.
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The customer service and systems ain't aligned
The customer service and systems ain't aligned. I talked to a Winnipeg Free Press agent on October 8 to make a payment overdue on my accountant asked for subscription to be cancelled starting week of October 18. There was no paper delivered on October 9, called again and spoke to Another agent in customer service. I asked why the paper wasn't delivered and if there was a problem. I had made the payment updates to take it to week of October 18. They said the stop was requested due to overdue payment in system before the payment yesterday. I asked why the stop wasn't lifted even though I made the payment and did the setup for an additional week by paying by days for additional days. They said it will be lifted next Tuesday. That's how our system work. I asked for a reference number for this call as the call from yesterday left things half done and the stop was not lifted. They said they cannot give me a reference number but the call is recorded. I asked how will I reference this conversation when I call back without a reference number. They said they're sorry, the system does not allow it. In that case, I said I would like to cancel my service and will like to get a refund as nothing seems to work in your system properly. They said my refund is $11 and some cents but they cannot refund it to me as minimum refund amount is $20. That's how are system works. I asked if they're serious and what are my options. They said it is not them it is the system, they're sorry but my best option is to continue the paper until the subscription runs out. I asked if I could get the Saturday paper resent to me. They said they can send it on Tuesday next week but not today as they will have to pay the delivery boy $20 to deliver it today and my balance is less than that. I said this is very poor customer service and very poorly setup system. I then repeated to her what she had told me and asked if there was someone else who can help. They asked if I want to speak to another agent and she can talk to me in ***. I asked what they mean and if I said I needed translation or if they're not able to follow English. I asked how they thought of making this a language or a racial issue. They said happy thanksgiving and hung up. I needed to just get the paper delivered as it is the Saturday paper but instead was faced with yet another poor experience call.
Winnipeg Free Press Complaints 3
Winnipeg Free Press has done it again, adding on a huge monthly charge without even asking us
Winnipeg Free Press has done it again, adding on a huge monthly charge without even asking us. Just last month, they jacked up the price from $26 to $46 a month! When my wife called to complain, they wouldn't even credit our account. How can they just do this without even telling us first? It's not cool to double the bill and then act like we won't notice. We've been loyal customers for years! The excuse they gave my wife was totally ridiculous. They better give us back that $20 difference, or else!
I got a tax receipt from WFP in Spring 2022, but my printer was broken
I got a tax receipt from WFP in Spring 2022, but my printer was broken. I asked them to send it by mail, but they refused. They suggested I email it to a friend and have them print it. I had to go and get it myself. Today, I didn't get my Free Press, so I called them. No one answered the phone. I emailed them, but no response. I called again, but got the same message: "Your call is next in line". No customer service. It's frustrating because we're subscribers and can't contact them by phone.
I get da paper from da Winnipeg Free Press on Saturdays only
I get da paper from da Winnipeg Free Press on Saturdays only. Dey called on Feb 8th to cancel da paper, but dey said dey couldn't give me a refund for under $*** so I gotta keep getting da paper until March 4th. We wanted to switch to da digital subscription dat we already had wit our delivery, but it didn't go so smooth. On March 6th, $*** got taken outta our bank account. We called back and dey said dey would give us a refund of $***, but we still gotta pay $*** for 2 weeks of paper delivery. We stopped getting da paper on March 4th, which is what we paid for da previous month. Dey won't give us all our money back and dey can't even explain why dey takin' it. I know we gettin' everything but da $*** back, but if ya can't explain why ya can't give me da refund, why ya keepin' it? Dey won't even give us a refund check and said we can't do dat. Da customer service is terrible and dey don't even know what dey doin'. Don't waste ya money on dis paper.
Is Winnipeg Free Press Legit?
Winnipeg Free Press earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Winnipeg Free Press. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Winnipeg Free Press's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Winnipegfreepress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Winnipegfreepress.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Winnipeg Free Press have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Winnipeg Free Press and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Winnipeg Free Press protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Winnipeg Free Press
The Winnipeg Free Press has a strong reputation for its commitment to journalistic integrity and accuracy, with a team of experienced reporters and editors who work tirelessly to ensure that every story is thoroughly researched and fact-checked before publication. The newspaper is also known for its in-depth coverage of important issues facing the community, including social justice, environmental concerns, and economic development.
In addition to its print edition, the Winnipeg Free Press also maintains a robust online presence at winnipegfreepress.com. The website features breaking news updates, opinion pieces, and multimedia content, including photo galleries and videos. It also offers a variety of digital subscription options, allowing readers to access the newspaper's content from anywhere in the world.
Overall, the Winnipeg Free Press is a vital source of news and information for the people of Winnipeg and beyond. With its unwavering commitment to journalistic excellence and its dedication to serving the community, it is no wonder that the newspaper has remained a trusted source of news and information for over 140 years.
Overview of Winnipeg Free Press complaint handling
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Winnipeg Free Press Contacts
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Winnipeg Free Press phone numbers+1 (204) 697-7001+1 (204) 697-7001Click up if you have successfully reached Winnipeg Free Press by calling +1 (204) 697-7001 phone number 0 0 users reported that they have successfully reached Winnipeg Free Press by calling +1 (204) 697-7001 phone number Click down if you have unsuccessfully reached Winnipeg Free Press by calling +1 (204) 697-7001 phone number 0 0 users reported that they have UNsuccessfully reached Winnipeg Free Press by calling +1 (204) 697-7001 phone number
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Winnipeg Free Press emailsalison.gillmor@winnipegfreepress.com94%Confidence score: 94%Designdan.lett@winnipegfreepress.com94%Confidence score: 94%Communicationkatie.may@winnipegfreepress.com94%Confidence score: 94%david.sanderson@winnipegfreepress.com93%Confidence score: 93%gabrielle.piche@winnipegfreepress.com93%Confidence score: 93%Communicationkatrina.clarke@winnipegfreepress.com92%Confidence score: 92%alan.small@winnipegfreepress.com92%Confidence score: 92%
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Winnipeg Free Press address1355 Mountain Avenue, Winnipeg, Manitoba, R2X 3B6, Canada
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Winnipeg Free Press social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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