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I have just going through bank statements for the last four months and seen you have been taking £15 a month from my account! I looked up why this would be and who you are, and it looks to be that it was for a £20 cash back on a next train ticket, well the only time I can think off would be when I brought a ticket home for Christmas in Dec 2015. And that offer only said to give my email, nothing about bank details, or extra charges.
I believed this to be a Christmas deal, and nowhere did I see I was signing up for anything else, other that what I though was a nice Christmas 'present' for the company I brought the ticket from.
I did not anywhere read this would come with a monthly charge, if I had even a sniff that I would have to pay out any money for a £20 voucher, which I haven't even used, I wouldn't have given my email for it, and I am not stupid enough to give out my bank details for a voucher, I can only imagine you high-jack them from my genuine purchase of a train ticket.
I am going to the bank tomorrow to cancel this and I want my god damn money back! What a nice gift to those living beneath the breadline.
So god damn angry! Do you have any idea how much £120 is worth to me! Enough to be fooled into wanting £20 off a train ticket to see my family.
After reading the other comments all I have left to say is: you and you 'organisation' are an utter disgrace, go get a proper job.
To anyone else reading this, I do apologise for the swearing, but this is truly devastating for me to discover.
The complaint has been investigated and resolved to the customer's satisfaction.
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I just got a £15 deduction on my account for no reason , please why is that ?
What have u taken £15 for out of my account [protected] CH I have no idea why I await ur response 😡😡😡
No other words than I want my money back ! I have two children to take care of . What the hell. Please give me this back I did not sign up for this and want my money back or I will be getting professional help as I can’t let this continue . I’ve lost my job last month and just got back on my feet etc and this isint helping.
I have just noticed that you are taking money from my account without my permission?
This has been going on for at least 6 mmonths that i can see so far. I am going to my bank to report this and want my money back or i will be taking this to the police... A poor no band 2 nurse
I’ve got a transaction of £15 from my account I’ve never heard of your company before and never signed up to this ‘membership’ as its only £15 may not seem a lot but as a teenager who doesn’t have a lot of money it really makes an impact as my allowance is at at end now I can’t go out as my money is too low now as your company has taken it for absolutely no reason without any confirmation or Consent from me at all, I am disgusted it’s an absolute scam and I would like any memberships I’ve been linked to cancelled and a full refund!
Onley in the UK can this be legal ish wouldn't surprize me if there was an MP involved somewhere along the line this company wants a good hacker to close it down the grief it is plying on the public by just ordering a basic unit from EBAY or any other company if they take 1000 people a day at £15 and the government don't see this as a sham wake up UK close this down today ,
I have been trying to figure out why £15 has been deducted from my account for months. I have a long-term illness and am living on benefits, I went to my bank to ask them to no longer pay out the £15 per month but they were not able to help. I want a full refund. This money should never have been taken from my account. I want a full refund.
I never signed up to this utter nonsense. I live in New Zealand, so why would you take $30.00 per month from my card for something that is of no use what so ever? I have canceled my credit-card and will be taking this further. Not an ethical way to run a business. The staff replies are a joke.