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My husband purchased clothing from Woman Within for me as a surprise. When the clothing arrived and I tried them, they were all too large. Following their instructions regarding exchanges, I called Woman Within customer service and ordered clothing as an exchange for the too large clothing I was returning. I then packed up the clothing and returned it. I received the exchange items with a week or so. The a few weeks later, I received the clothing I had returned. The notice in the package said, "There is no merchandise credit or refund, because items were old, worn, or damaged. Thank you for your understanding." The items were NOT old, worn, or damaged. I called Woman Within customer service and was told that I did not receive exchange credit because I had returned the order outside of the 60-day limit. My online Recent Order History shows my husband purchased the items on Aug 22 and my mailing receipt shows I mailed the package Oct 22. Apparently, the 60-day limit does mean you must mail it within 60, but they must receive it within 60. Furthermore, the 60-day limit does not begin on the day you order, but on the day they process your order. Of course, it was my responsibility to know when the return package had to arrive. When I asked how customers are supposed to know how long it will take return packages to reach Woman Within, the CSR admitted there is not way to know that date. She suggested that customers should simply mail their return with two or three weeks of the 60-day limit date. Furthermore, when I looked at my Recent Order History, the exchange order did not appear, although the CSR claimed she could see it even though she could not tell me what I had ordered as exchange items. I would warn Woman Within customers to be very careful when using Woman Within's exchange procedure. Likely it would be safer to simply return an order, wait for its acceptance, and then reorder should you wish to do that. I have copies of my Recent Order History and of the purchase order for the original item, but not for the exchange items because that did not appear on my Recent Order History. I have been a customer of Woman Within for many years. I will not purchase from this online store again. I have been a longtime customer of many online clothing and other stores and have never experienced being told "too bad" when I have misunderstood a policy. Of course, Woman Within has every right to say "too bad."
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The exact same thing just happened to me...you wrote it in much better detail...mine only allowed 350 characters...Woman Within does not honor their exchange/return policy...I can't trust to order from them again...the customer service was terrible...as you said, I have ordered from numerous companies and never had this problem...
And I checked my account and there is no order history for any of my orders...
I am paying off my account this month and never shopping from them again. I ordered several things this year, and two of them were too small so I sent them back. Lo and behold they charged 10.99 for returning stuff, so I ended up paying this twice, it was two separate orders. I rechecked the website to be sure, and it says nothing about paying for returns, says they are all free. So when I called I was told that this is policy, to pay the 10.99, after she asked why I returned the items. I stated that they were too small. She replied that this reason was not eligible for free returns. She had little to say when I told her what the website said, actually nothing. So I asked what reasons would qualify for a free return and she said she could not answer that. WHAT? I asked why that was kept as a secret. I am looking for the founder, Patrice Holiday, CEO and want to email her this experience. I am going back to Amazon's try before you buy process. They have cute stylish clothes at a reasonable price and the return bag and slip come with it just in case. I am severing ties with Woman Within.
This was the first time I ordered from Woman Within and it will be the last time. When I inquired about the order when it did not show up in a timely manner I was told it could take up to 20 days for it to arrive. It finally showed up however the shirts was not what the discription said. It was flat cotten material when it was suppose to be mole skin. Instead of giving you a FED EX label to ship it back you get charged $10.99 to use a third party company and had to print off this QR code to be scanned at shipping. When I took the pkg to the FED EX terminal the happy whatever site would not load on their computers. If I do not get reimbursed for this order I will be really really mad. Like I said this was the FIRST TIME I ordered and it will be the LAST TIME.
This company woman within charges $16.95 every month for nothing. I will now stop credit card from allowing this and have reported to the bbb and will continuing spreading the word that this horrible company takes advantage of people by charging for something they do not explain; warn you of ; they just take the money. well no more; there are laws protecting people from scamming companies like you
07/22 fbb*womanwithin reward [protected] in 16.95
08/22 fbb*womanwithin reward [protected] in 16.95
09/20 fbb*womanwithin reward [protected] in 16.95
10/20 fbb*womanwithin reward [protected] in 16.95
and they are now trying again for a charge in november I will shut you down and post all over the internet what thieves you are.