Woman Within’s earns a 1.6-star rating from 272 reviews, showing that the majority of customers are dissatisfied with purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Scam
My email to them: I tried to place an order online and ran into several problems: 1. It wouldn't accept the discount code I received via email (LB7784) for an additional 15% off my order. 2. The coupon code it gave me online, for 30% off the highest priced item, was applied against the wrong item. 3. A free item, [protected], was charged to me and that is the item that received the discount. Two customer service agents were unable to help--one put me on hold and lost me and the second transferred me to the internet department, where the agent was rude after not explaining himself correctly. (He told me I would receive a "credit" after my order shipped, which implies money I'd have to spend at Woman Within, instead of a "credit or refund *on my card*, " which is a very different thing. He was curt and rude.) No one was able to fix the problem and it has essentially been left for me to deal with, with yet another person on yet another call, when I finally receive my order. I understand you're going through a name change, but the problems I've encountered on this order make me think twice about ordering with you in the future. Sincerely, Michelle Ramos
The FIRST response: My name is Sandi Carrejo. I will be helping you with your issue today. Thank you for your email. Unfortunately, you can only use one coupon per order. Therefore, you can use either the 15% off the order, or 30% off one item, or the Free Gift. Please advise as to which deal you wish to use. If you choose the Free Gift, please provide us with the promo code. Please accept our apologies if you have been inconvenienced.
Sandi, Thank you for your quick response. The watch bracelet doesn't have a promo code--it is listed as free item with each purchase. If it is free, why does it show up with a charge? I want to use the 15% off total purchase code. If there is absolutely no way to get the free bracelet, please remove it from the order entirely. I don't want to pay for something that should be free and then get reimbursed for it on the back end. If you go to item #[protected] online, you will see that it is free and does not have a promotion code. Regards, Michelle Ramos
Their next response: My name is Wendy Melendez. I will be helping you with your issue today. Thank you for your email. Please note only one promotional code can be applied to the order. The promotional codes are listed in a red box on the back of the catalog. Please accept our apologies if you have been inconvenienced.
I'm running around in circles here. This is getting ridiculous and I shouldn't have to explain my situation again and again with each new person that receives an email or call--my promo code, from the email yousent me, didn't work and I'm being charged for an item your website says should be free. If you cannot resolve this, I want my order canceled in its entirety. Below is my chain of correspondence regarding the multiple issues with my order. (I included the previous correspondence here.)
This is the response that caused me to call and cancel my order: My name is April Flores. I will be helping you with your issue today. Thank you for your email. The code LB7784 appears to be redeemable at Lane Bryant.com which is not our company therefore not applicable to the order. Please accept our apologies if you have been inconvenienced.
The complaint has been investigated and resolved to the customer’s satisfaction.
selling credit card info to #[protected]
i received a $139.99 charge to my account, and i never ordered anything. i started to order, then changed my mind. i am thinking that woman within has sold credit card numbers to the company that claims [protected]. please check this out. now i have to cx my credit card and get another one.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just purchased a sweat suit set . the pants were too high. when i washed, they went up two more inches high. the fact i have to pay 7 dollars to return the item is ridiculous! be careful when you purchase from this company because they will sell clothing that are not long enough. the clothing also has serious problems when washing.
I thought this catalogs were for larger wemon not.anymore they are making things for wemon that are.thin.they should change their name very.disspontied
I was assured that return of the unused items would be easy. What was not explained was the fees for insurance and restocking. I have paid approximately 2/3 the cost in these fees. A rip off and I won't
Be shipping with you when I am uncertain if a size again!
Ann Mottal
From: Gig Harbor, Washington woman.
I ordered my first online catalog order from Woman Within. The total including S&H was $53.37, which I authorized paid by my VISA. When the $53.37 showed up on my bank account today, they had helped themselves to another charge for $6.49. I will put a stop payment on the account and cancel that order today. This is not right!
Advertizing
World Financial Network National Bank (dba: Woman Within) has allowed Reservation Rewards to perpetrate a scam on it's customers. I went to the website to order clothing from them and evidently when I completed the order, this company has a way to trick you into signing up for whatever they are selling. I did not knowingly sign up for this, I just wanted...
Read full review of Woman Within and 21 commentsWoman Within Reviews 0
About Woman Within
### How to File a Complaint with Woman Within on ComplaintsBoard.com
1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Woman Within in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Woman Within. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint about Woman Within on ComplaintsBoard.com.
Overview of Woman Within complaint handling
-
Woman Within Contacts
-
Woman Within phone numbers+1 (800) 228-3120+1 (800) 228-3120Click up if you have successfully reached Woman Within by calling +1 (800) 228-3120 phone number 0 0 users reported that they have successfully reached Woman Within by calling +1 (800) 228-3120 phone number Click down if you have unsuccessfully reached Woman Within by calling +1 (800) 228-3120 phone number 0 0 users reported that they have UNsuccessfully reached Woman Within by calling +1 (800) 228-3120 phone numberCustomer Service+1 (888) 579-6635+1 (888) 579-6635Click up if you have successfully reached Woman Within by calling +1 (888) 579-6635 phone number 0 0 users reported that they have successfully reached Woman Within by calling +1 (888) 579-6635 phone number Click down if you have unsuccessfully reached Woman Within by calling +1 (888) 579-6635 phone number 0 0 users reported that they have UNsuccessfully reached Woman Within by calling +1 (888) 579-6635 phone numberCanada800 3388 1111800 3388 1111Click up if you have successfully reached Woman Within by calling 800 3388 1111 phone number 0 0 users reported that they have successfully reached Woman Within by calling 800 3388 1111 phone number Click down if you have unsuccessfully reached Woman Within by calling 800 3388 1111 phone number 0 0 users reported that they have UNsuccessfully reached Woman Within by calling 800 3388 1111 phone numberUnited Kingdom1800 3399 00001800 3399 0000Click up if you have successfully reached Woman Within by calling 1800 3399 0000 phone number 1 1 users reported that they have successfully reached Woman Within by calling 1800 3399 0000 phone number Click down if you have unsuccessfully reached Woman Within by calling 1800 3399 0000 phone number 0 0 users reported that they have UNsuccessfully reached Woman Within by calling 1800 3399 0000 phone number100%Confidence scoreAustralia+1 (915) 225-4971+1 (915) 225-4971Click up if you have successfully reached Woman Within by calling +1 (915) 225-4971 phone number 0 0 users reported that they have successfully reached Woman Within by calling +1 (915) 225-4971 phone number Click down if you have unsuccessfully reached Woman Within by calling +1 (915) 225-4971 phone number 0 0 users reported that they have UNsuccessfully reached Woman Within by calling +1 (915) 225-4971 phone numberInternational Shipping+1 (866) 776-9859+1 (866) 776-9859Click up if you have successfully reached Woman Within by calling +1 (866) 776-9859 phone number 0 0 users reported that they have successfully reached Woman Within by calling +1 (866) 776-9859 phone number Click down if you have unsuccessfully reached Woman Within by calling +1 (866) 776-9859 phone number 0 0 users reported that they have UNsuccessfully reached Woman Within by calling +1 (866) 776-9859 phone numberProblems With Payment+1 (800) 677-0216+1 (800) 677-0216Click up if you have successfully reached Woman Within by calling +1 (800) 677-0216 phone number 0 0 users reported that they have successfully reached Woman Within by calling +1 (800) 677-0216 phone number Click down if you have unsuccessfully reached Woman Within by calling +1 (800) 677-0216 phone number 0 0 users reported that they have UNsuccessfully reached Woman Within by calling +1 (800) 677-0216 phone numberCustomer Service+1 (800) 248-2000+1 (800) 248-2000Click up if you have successfully reached Woman Within by calling +1 (800) 248-2000 phone number 0 0 users reported that they have successfully reached Woman Within by calling +1 (800) 248-2000 phone number Click down if you have unsuccessfully reached Woman Within by calling +1 (800) 248-2000 phone number 0 0 users reported that they have UNsuccessfully reached Woman Within by calling +1 (800) 248-2000 phone numberTo Place an Order+1 (800) 477-7030+1 (800) 477-7030Click up if you have successfully reached Woman Within by calling +1 (800) 477-7030 phone number 0 0 users reported that they have successfully reached Woman Within by calling +1 (800) 477-7030 phone number Click down if you have unsuccessfully reached Woman Within by calling +1 (800) 477-7030 phone number 0 0 users reported that they have UNsuccessfully reached Woman Within by calling +1 (800) 477-7030 phone numberCustomer Service(800) 228-3120(800) 228-3120Click up if you have successfully reached Woman Within by calling (800) 228-3120 phone number 0 0 users reported that they have successfully reached Woman Within by calling (800) 228-3120 phone number Click down if you have unsuccessfully reached Woman Within by calling (800) 228-3120 phone number 0 0 users reported that they have UNsuccessfully reached Woman Within by calling (800) 228-3120 phone number
-
Woman Within emailssocial.media@fbbrands.com100%Confidence score: 100%Support
-
Woman Within addressOne New York Plaza, New York, New York, 10004, United States
-
Woman Within social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024
Most discussed complaints
AdvertizingRecent comments about Woman Within company
Customer service complaint
27Dress.com
8 reviews
Talbots
86 reviews
Dressbarn
46 reviews
UWDress
3 reviews
LiliGal
131 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
IM so tired of not geting my order not right by your womenin phoneworkers and warehouse too. Im thinkingabout buying some were els.