Menu
For Business Write a review File a complaint
Wooter Customer Service Phone, Email, Contacts

Wooter
Reviews and Complaints

www.wooterapparel.com

Learn how the rating is calculated

5.0 12 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wooter Complaints 12

ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wooter Cov.Care, whose parent company is Wooter Apparel Inc

Cov.Care, whose parent company is Wooter Apparel Inc. is the most unprofessional company I have ever worked with. They do not ship items on time, their customer service responses are slow and worse, they are never correct. They charge upfront, then keep delaying shipment. I had ordered masks to wear on a long flight and did not get them, now having to wear substandard masks on a long flight. I am contemplating on filing an internet fraud complaint. Stay away from this company.

Read full review of Wooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wooter Ordered 27 custom backpacks in October

Ordered 27 custom backpacks in October . Received at end of December . Notified the company in January that three were damaged upon arrival, which was within their policy to replace. Have emailed repeatedly, with a plethora of excuses (factory/shipping/QA/etc) and a promise that they would be shipped. It's now been half a year, and still no replacement backpacks. Emailed repeatedly to:

Read full review of Wooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wooter Placed on order for N-95 face masks through Covcare, reportedly a subsidiary of Wooter Apparel, on July **,, received email that confirmed

Placed on order for N-95 face masks through Covcare, reportedly a subsidiary of Wooter Apparel, on July ,, received email that confirmed order and purchse amount was instantly billed to my credit card. after 17 days attempted to call Covcare and left messsage--no response, emailed Covcare as per email guidelines--again no response. The only response has been emails stating to place orders as of the writing of this still no response from Covcare or Wooter Apparel confirmation of order indicated shipping in 14-15 days. It has been 25 days with no product shipped and no response to my inquiries

Read full review of Wooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Is Wooter Legit?

Wooter earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Wooter stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Wooter's reputation as a trustworthy leader in their field. Customers can rely on Wooter's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Wooter. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Wooter resolved 100% of 12 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

The age of Wooter's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Wooterapparel.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wooterapparel.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Wooter as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Wooter have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Wooterapparel.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Wooterapparel.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Wooter.

However ComplaintsBoard has detected that:

  • Wooterapparel.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The wooterapparel.com may offer a niche product or service that is only of interest to a smaller audience.
  • Wooter protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Our research indicates that Wooter is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
  • A website associated with Wooter has been reported to be selling weapons online. It is important to ensure that the website and seller are legitimate, and to abide by the laws and regulations of your country regarding the purchase of weapons.
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Wooter has left an official reply on this complaint.

Wooter I purchased medical masks on the basis of promises that they would be sent out within days What happened is that they are weeks late and have

I purchased medical masks on the basis of promises that they would be sent out within days What happened is that they are weeks late and have not shipped and the order is still pending I contacted live support several times, but I only found false promises Also, I contacted their email *** several times and found only false promises After procrastinating and not sending the shipment, I contacted direct support and e-mail several times to request to cancel the order and return the money and I did not find any response After research, I discovered that many people complained about not receiving their orders I have great doubts about this company, and some suspect that this company uses a fraudulent site This company hurts a lot of people, not just me And such a company denigrates America

Read full review of Wooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wooter Ordered COVID masks on 5/**, due to items would be shipped within 14 days

Ordered COVID masks on 5/, due to items would be shipped within 14 days. Called on 5/*** to check on order. Was told it would ship that week. Called on 5/, was told it would ship in 24-48 hours. Called on 5/, was told it would probably ship on 5/. Used live chat on evening if 5/, was told it was awaiting fulfillment, this was all the information they had. Called on 5/, Edna tells me that they are waiting on something, could not understand her. This is sad. Consumers are in need of thus type product and then you get scammed. Of all things to pull this on, masks for protection for my family. Why would they not tell me several weeks ago ? I would have had the chance to order somewhere else. No, they elect to keep my money and lie to me. Unacceptable. I am going to contact our AG, to report this, as well. Your help is appreciated.

Read full review of Wooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wooter My basketball organization ordered uniforms from Wooter

My basketball organization ordered uniforms from Wooter. They were very demanding for full payment before starting the order. As much as I thought this was odd since prior uniform suppliers at most asked for 1/2 up front and 1/2 upon completion. Regardless, we paid the full $8000 upfront. First issue was the original delivery date was missed and the excuse was the uniforms were made outside of the US and Covid delayed delivery. The interesting part of this is the fact that they initially said uniforms were produced in America. When we finally get the uniforms we were missing uniforms for 2 players, several numbers were duplicated, sizes were off, and 2 players received 2 uniforms with different names spellings. I have contacted the salesman, customer service, and the owner. Not 1 person has addressed the situation. They need to fix their mistakes

Read full review of Wooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wooter We placed our team order on August 9th

We placed our team order on August 9th. We would have been able to place our order on 8/but their website platform was not able to accept hat sizing. We were told 3-4 weeks. We are at the 4th week. Here are the issues: 1. We do not have our hats (despite multiple attempts no one can tell me where they are/when they will arrive) 2. We do not have our bat bags (despite multiple attempts no one can tell me where they are/when they will arrive) 3. All of the adult shirts ordered do not fit. (17) total shirts. Coaches shirts and parents shirts. I have tried vigorously over the last 24 hours to get someone on the phone that cares enough and is competent enough and has enough authority to help get this resolved. I am out of patience and need to speak with a decision maker ASAP. We are scheduled to play in a tournament this weekend. We do not have hats, bat bags or coaches and parents shirts. The shoulder and sleeve length of the adult shirts is completely unsatisfactory.

Read full review of Wooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wooter We placed our order on March ****

We placed our order on March ***. We told the guy Christian everything we wanted including two separate uniforms not reversible. A couple of sizes were missing so we updated that. On March *** we received an email saying that the order was being made. Right away I tried to contact Christian because the order was wrong, the uniforms were reversible. Christian told me he no longer worked for the company and so I called the corporate number. I was told on around March *** that it was fixed and in the *** I was told I would get an updated invoice. Never got updated invoice. Then the factories were shut down because of COVID. I was very understanding with this just asked for updates in the process. Then I tried to get a refund since there was no timeliness on getting the items. All of sudden months later they were saying the items were in advanced production stage when shut down happened so no refund. I have asked to speak to managers, hasn't happened. I still don't have uniforms. No one gives a straight answer.

Read full review of Wooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wooter Good afternoon, My name is *** and I donated 10,000 KN95 masks for parts of areas of Italy that didn't have access to adequate

Good afternoon, My name is *** and I donated 10,000 KN95 masks for parts of areas of Italy that didn't have access to adequate masks.I purchased these masks through Wooter Apperal/CoveCare. I prepaid for order number *** ($25,000) on May 14th and invoice states that order is fully refundable if not succesfully delivered. It also stated that average shipping time is 5-7 business days. Originally the masks were to ship early April and I was told by CoveCare representative, Steve J that the masks would get to the destination in 7-10 days. The masks finally got to Italy in June 18th. Because of this long delay on June 4th, Wooter/CoveCare agreed to refund me $2,500.00 and it would take a few days after the confirmation of the shipment's arrival to it's final destination. It's been over two months since Wooter/CoveCare received this confirmation and still no $2,500.00 refund. Over the past two months, I've made numerous calls and sent countless emails asking for the status of my refund and it's always the same story; "its being worked on and you should receive it soon"

Read full review of Wooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Wooter has left an official reply on this complaint.

Wooter I placed an initial in June

I placed an initial in June. The initial contact was fine. Then, .it waivered A LOT. We placed a second order literally days after the 1st in early June. Jason forgot to place the order. Ok, fine. 3 weeks later is when he finally told me that it was not done. We got a new invoice started and paid. We're now in early July at this point. I emailed for weeks to get a status on the orders. He kept saying "it should be done this week" or "let me check on that for you." After I threatened with legal actions, he finally told me that the order was not placed and there was a delay at the factory. He said that he no longer works in that /department. I demanded that a refund be processed (7//2020). He assured me that the refund was processed on that day. Tday is 8//20, and I have not received notification that the refund has been processed, and of course, I don't have the refund. Jason will not respond to my many attempts. I have called customer service so many times, and either no one answers or I get hung up on. A few times, I was told that a call back request was placed and I never received a call. All I want is my money back for the orders that I have I have not received, so that I can order more uniforms.

Read full review of Wooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wooter I am a dealer for Wooter Apparel

I am a dealer for Wooter Apparel. I have had an organization place a order through me to wooter. The order seemed to be on track till sizing of what uniforms came in was off. There are close to 50 pieces in this order messed up. One my rep tells me that the jerseys in my sizing kit are mislabeled size wise, days before I fit the organization. So he tells me if they try an adult size med its actually an adult small. Mistake 1 on that. I dont have time to get a new kit here. He says it's ok I'll fix the sizes. I asked if he was sure on this he says yes. Problem # 2 pants dont fit at least 24 pair. I watched and sized these kids. With coaches and parents also made them sign off on paper stating thier sizes. #3 issues they wont fix with out pictures. Well I got a pic today they talked to the head of the organization and I still have no. Answer. This is a $15000 order. They play next week in Louisville Ky. I need and want what is wrong fixed. If it is not fixed this organization of 2 world series teams and top 50 nationally ranked will have to cancel a qualifying tournament. Also as the dealer I have made no money due to this issue. I have kept the sizing kit in my posession wich is my profit. As my customers have not been taken care of. Also no one can seem to connect me any management. This is unprofessional. They have the orginizations money. I am holding wooter accountable for this. I want higher ups involved and fixing this. A week and a half has gone by to fix this so. I need product in hand by next Thursday. They waisted time. If I lose this it will be because of wooter. Fix the issue. I want . I CANT AND WILL NOT LIE TO MY CUSTOMERS SO YOU THEY SHOULDNT EITHER. This order was 560 pieces.

Read full review of Wooter
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Wooter has left an official reply on this complaint.

Wooter In May I ordered 20 jerseys for my softball team through Jason L** the account manager that we worked with to come up with a design

In May I ordered 20 jerseys for my softball team through Jason L the account manager that we worked with to come up with a design. We received our order on June *** and had problems with the jerseys fit. I notified Jason and he asked for pictures so I e-mailed him pictures on June ***. After the pictures were sent Jason did not respond to the e-mail so we contacted Wooter support on June ***. After trying to get an answer from Wooter support Jason contacted me on August *** and asked me to ship one of the uniform shirts we received from them and one of our current uniforms to Alex Kagan the operations manager. After I sent the uniforms I heard nothing back from Jason, Wooter support, or Alex. In the past two months I have contacted Wooter support weekly and every time I speak with a new person who gives me different information. Jason dose not return any phone calls or respond to any e-mails I send despite Wooter support telling me he still works for the company. Wooter support tells me I will hear back from them by a certain time and I hear nothing until I call again. We love the designs that Wooter came up with for us but we can not use the jerseys at all none of them fit. Wooter support refuses to pass me onto a manager or anyone who can give me any answers. After trying to deal with Wooter support and Jason for over a year now we want a refund as it has been made clear that they will not fix this problem. I have told them that we want a refund and they said they started the process but I have heard nothing from them since I called them last on July ***. I have copies of all e-mail correspondence between Jason and myself as well as all the e-mails I have sent to Wooter support and received no response to.

Read full review of Wooter and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Smithr1
Charlotte, US
Aug 22, 2023 11:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered ONLY jersey and they charged me for jerseys and shorts and won’t refund the money for shorts that I didn’t ask for nor need.

Wooter Reviews 0

Looks like Wooter has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Wooter, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Wooter

Screenshot Wooter
Wooter is a leading brand that specializes in premium quality sports apparel and uniforms. They offer a wide range of products designed to meet the needs of athletes and sports enthusiasts across different sports, including basketball, football, volleyball, hockey, lacrosse, and more.

One of the unique aspects of Wooter is their ability to create custom-designed uniforms and jerseys. They offer advanced customization options that allow teams to create unique, professional-grade uniforms to suit their specific needs and preferences. Wooter has a team of experienced designers who work closely with customers to ensure that every detail is taken care of, from the design and color to the material and stitching.

In addition to customized uniforms, Wooter provides a wide variety of sports apparel and accessories, including performance shirts, shorts, socks, hats, bags, and more. Their products are made from high-quality materials that are designed to withstand the rigorous demands of competitive sports. Whether you are a professional athlete or a dedicated amateur, Wooter's products will help you to feel confident and comfortable while you perform.

Wooter is committed to providing the highest level of customer service. They have a dedicated customer support team that is available to answer any questions or concerns that customers may have. With a user-friendly website and secure online ordering system, shopping for sports apparel and accessories has never been easier.

In summary, Wooter is a well-established brand that offers high-quality, customized sports apparel and accessories. Whether you are a dedicated athlete or a passionate sports fan, Wooter provides a range of products that are designed to help you reach your goals and perform at your best. With exceptional customer service and a commitment to quality, Wooter is the go-to choice for anyone looking for premium sports apparel.

Overview of Wooter complaint handling

Wooter reviews first appeared on Complaints Board on Apr 20, 2023. The latest review Cov.Care, whose parent company is Wooter Apparel Inc was posted on May 16, 2023. The latest complaint Cov.Care, whose parent company is Wooter Apparel Inc was resolved on May 16, 2023. Wooter has an average consumer rating of 5 stars from 12 reviews. Wooter has resolved 12 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.6
80 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Wooter Contacts

  2. Wooter phone numbers
    +1 (347) 850-2720
    +1 (347) 850-2720
    Click up if you have successfully reached Wooter by calling +1 (347) 850-2720 phone number 0 0 users reported that they have successfully reached Wooter by calling +1 (347) 850-2720 phone number Click down if you have unsuccessfully reached Wooter by calling +1 (347) 850-2720 phone number 0 0 users reported that they have UNsuccessfully reached Wooter by calling +1 (347) 850-2720 phone number
  3. Wooter emails
  4. Wooter address
    727 Page Avenue, Staten Island, New York, 10307, United States
  5. Wooter social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Wooter Category
Wooter is ranked 129 among 267 companies in the Apparel category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.