World Golf Tour [WGT]
Reviews and Complaints

I have downloaded the app and have an email that a match awaits me

I can see the bracket with my name and I need to start round 2

I cannot access the game?

Played a match play game went to extra holes on cabo my opposition hit his ball into the rocks off the tee and it rolled back onto the hard sand? Not possible in real golf get ya act together, he then hit onto the green and won the hole.
Should have incurred a penalty for the tee shot not gained an advantage. Worse situation I have ever found on wgt and I play almost every day since 2012 and do not complain.

I have an account I have been playing for 10 years. I have spent thousands of dollars on the game over that time not to mention countless hours to collect apparel and xp. I got a new phone last week which forced to me to login when I fired up the wgt app for the first time on the new phone. The app does not like my username because it says I have invalid characters in it. Username = Mike_In_Cobb. I can login just fine on the old phone, well, sort if. I dont have to login at all, the app on the old phone remembers my credentials and I can play the game no problem. Also, I can login to wgt.com full site no problem with my golfername. It is just the app on the new phone that won't let me login due to the underscores in the usernamr. So I have contacted customer support multiple times.

Their solution is for me is to create a new account and they will port over my credits, coins and tier. But I will lose all accumulated apparel, awards, Xp and other aspects of my account that I have spent a decade to build. Not to mention friends and my identity to people I have played with gor a long time. This is BS and lazy. My account works on the other phone so I CAN login, it is definitely possible to fix. But customer service is too lazy to solve the problem and is offering a really bad band aid to try to fix it. A top customer with 10 years, thousands of dollars means nothing. PISSED

Wgt has disconnected my account without warning or explanation and refuses to respond for an explanation of on what grounds that they have done this. I have lost a lot of money on the clubs that I have bought from the site and credits as well, not to mention balls.
How can this be legal? I see that I am not alone in this problem. Since my account was connected to fb I wonder if I am being punished because of my conservative views and posts there. Thanks — reddawg227

Why is my account disabled i like playing and every time i try to play it says account disabled. can you help me fix the problem so i can use my account to play golf and tournaments. What i really want to know is why it is disabled did i do something wrong to have my account disabled. all i did was play golf and enter tournaments i guess that is grounds to disable my account, if so i dont need to play golf on your site cause all you want is money anyway

Hi I know you have rules. Sometimes these rules are not fully understood by players. I am sending this request that the status of player maniabowl not to be droped from playing status. This person did not I repeat did not perform a criminal act as you call it by having two accounts. When your game crashed a few days ago many players were seriously hurt. This also happened to maniabowl. She just tried to get back onto the game. You provided here with a new password to another account she did not remember still active. Maniabowl lives and dreams by this game.. It is her lifeline to the outside world. She is 76 years old and loves this game. I hope you can see to let her remain in the wgt family. Thank you glide7.

To whom it concerns.
My name is Greg Thompson, contact Email: [protected]@gmail.com. contact mobile phone number+[protected].

The heading says it all really. The idea of the game is you purchase virtual golf clubs as your in game skill level improves. The better your skill level, the better the golf club that are open to you to purchase. the in game play is designed on a business format, as much as it is designed to give you a realistic golfing experience.

Where the in game hole yardages n wind speed, differ more then normal from golf course to course, to encourage the player to want to purchase better clubs to have a better playing experience.

That`s all good, I have no problem with that. today though after seeing some golf club recommendations n purchasing golf clubs, based on those in game recommendations from wgt golf, it set my game skill level backwards n my enjoyment diminished, after complaining to wgt golf about this, they have blocked my account,

They still have my AUD $50.00 and have my credit card details n have not responded to my emails regarding these above issues.

Any help or advice or course of legal or civil options that you are aware and can give me, that is available to me, for me to pursue will be very much appreciated.

Regards, Greg Thompson.

I have beed playing WGT for about two to three months and improving. I reached the Pro level and had gained come credit points to upgrade my clubs. Jcannot ust recently I finished in 13th place in you tournament gaining addition points. Now I'm being blocked for no unknown reasons. I cannot understand Not because I won some points?
Please responed.
Skyflyer2

My account was disabled for some reason! I have money on my account and if they are not going to enable my account then I want my money back. Please reply back with an answer to what I need to do to resolve this problem. I enjoy playing the game and I spend on average 10 dollars a month. I've read a few complaints about this issue and it seems that most people don't get a reply back. I have been a member of WGT since Nov. 2012 and feel I at the least deserve a reply back as to what I need to do to resolve the issue. Thank you Richard Singletary

I've been sending in messages over several weeks and never have I got a response back from the company. This shows you how unethical and a bunch of Krooks here on WGT. I've been playing on site over 3 yrs on and off. Last two games I played 4500 coins and both times I said both times I only played 3 holes of game and all of sudden the game was CANCELLED on me and CHARGED my account and took the coins away from. Back to BACK games. These unethical children who work at company are thieves and are time and time again steal your money mine real money $99 they still owe me and ask me to send them in a receipt or something well one it's been 3 yrs ago I found it on discover card shows then a ref #. Never Never Never got a response back. So I aske you WGT are you as low dispickable low life person (devil) that you can't act professional and own up to your actions I ask. Waiting for response ?...

WGT is a rip-off/Scam. They use a program called VEM to screw every player out of the points they have earned. The practice side of the game is no better than the competitive side. Every other shot is totally inaccurate. Shots from the tee can be 50 yards long, short, left or right of the target area. Shots to greens are short, long left or right of the green. Every shot is longer t(an 20 yards too long. Every putt mysteriously breaks long, short, left or right of the target line. Downhill putts at severe slops are notoriously short. A shot in the rough is death. The next shot is retarded over 50 yards! Any shot anywhere near an obstacle is most certainly going to fall into that obstacle. It's built in and there is nothing a player can do to change the result. Expert levels get screwed just as much as a newer player. Complaints or suggestions to WGT are ignored. The scam comes from promising better results by buying ultra expensive golf equipment. Nothing is further from the truth. The higher up you progress, the more screw shots are in your rounds! When competing rounds Are won, a certain value of points are claimed to be rewarded. That is a lie. I've played over a thousand rounds on the game. Perhaps half have either ignored or partially paid the winner share. The same comes when a higher level is achieved. So often a small piece is recorded, rather than what is earned. Punitive actions are often heaped upon those players that complain on WGT's website. The Attorney General of California has held this case for over two years. Nothing has been done. My advice is to stay away from a site that charges you hundreds of dollars to improve your equipment, with the fake promise to improve your scores, than screws you over so hard you need a PROCTOLOGIST!

Hi my on screen game name is shootah62 I've been a member for over 3years and spent a considerable amount of money on this game because I love the game, but last week I could log in and had a message saying my user account is disabled, and would be reactivated in one week which was yesterday, I was told my account was disabled because i had allegedly exploited a (coin glitch) which I've never heard of I have had no explanation as to how I'm supposed to have done this despite numerous attempts to get a response as to how I'm supposed to have done this I have heard nothing from wgt, if I have inadvertently done something wrong I'm more than happy to be told how to avoid doing so in the future but no one will contact me I love this game and just want to get back playing this has all been very distressing and has called my character into question, i would never knowingly do something illicit to ruin either myself or any other players enjoyment, please can you assist me in this matter
Regards Shootah62

Disgusting organisation ! Been a member for 2 and 1/2 years, and probably about 6 months in invited my partner to join, which she did . Last week out of the blue I couldnt log into my account and got the message that my account was disabled and to contact member services . After several ridiculous emails from them, they are adamant that i have been multi accounting and my partners account is actually mine as well. I have pointed out that all they need to do is to check the account details for bothe accounts and pay particular notice to Credit card transactions, as we have both purchased credits at some stage from our respective bank accounts .
They seem completely unprepared to this and the current situation is they have left my partners account open and disabled mine, I should add that I have quite a few credits on my account and some expensive clubs that come with legend level . They have absolutely no proof that both of these accounts are mine and both my partner and myself have told them quite categorically, that neither of us has access to each others accounts nor played on them . In addition to this disgusting treatment of a long term player, I have also requested that if they are adamant they are not going to reinstate my account, then i formally request their data controller completely erase my data in line with article 17 of the GDPR legislation that deals with right to erasure ...they have so far completely ignored my request, not even a response ! To anyone reading this, I would ask you to think twice about setting up an account with WGT, because this is the level of disdain they show their customers .

Sue this company I am getting really sick tired of being ripped off by these [censor] the moderators are fng [censor] I have had 900 dollars stolen off me from this company we need to get a petition going saying world golf tour your no longer gonna steal money off people or close people accounts like I said I have been been a victim of fraud abuse and invasion of policy and privacy goto https://www.change.org I will get a petition going and this crap will stop with em they will have a special place in hell for them I hope these [censor] are in court soon I will take take legal action soon I this is outrageous plus u got the idiotic golf abusers attacking other innocent players I have this from the stupid employees 5 hrs·
[Topgolf] Re: im suing u people for closing my accounts and misl...
Inbox
x

[protected]@worldgolftour.com via zendesk.com
10:06 AM (52 minutes ago)

to me
#- Please type your reply above this line -#
To Rye

A response to your question was given by one of our WGT Agents. If you need additional information or help, please respond to this email. Thank you for playing WGT.

WGT Member Services
brand2

Support (WGT)

Jan 17, 7:06 AM PST

Dear Rye,

Please take a look through the terms and conditions, which you have now agreed to over 100 times, here: HTTP://WWW.wgt.com/terms.aspx

From our terms and conditions:

"Each user participating on the Site and/or through the Application(s) may have only one player Account. If you wish to create a new player Account, please CONTACT US at [protected]@worldgolftour.com. If WGT determines that you have more than one Account, all Accounts created subsequent to the first Account may be automatically terminated without notice. Continued violation of the Terms & Conditions, including the creation of more than one player Account, may result in the termination of all of your player Accounts. Your Account is non transferable. You may not allow any other person to use your player Account to access WGT, participate in any tournament or game, or to accept any winnings related to your player Account."

"Wgt reserves the right to terminate your access to your account, your ability to access and post to the site and/or the application(s) or to receive the services with or without cause and with or without notice, or for any action that wgt determines is inappropriate or disruptive to the site and/or the application(s), services or to any other user of the site and/or the application(s) and/or services. You can lose your user name and persona as a result of account termination or limitation, as well as any benefits, privileges, obtained items and purchased items associated with your use of the service, and wgt is under no obligation to compensate you for any such losses or results."

You have literally violated our terms and conditions over 100 times.in the past we tried to come to an agreement that would have given you a single account back, but instead you created many more accounts. As a result you are now banned from playing our game.

Sincerely,

WGT Member Services

Rye Alan Ulrey

Jan 16, 3:42 PM PST

im suing u people for closing my accounts and misleading people get outta of my life your ip address suspension don't mean nothing — Information contained in this email message are confidential and intended only for use of the individual or entity.

This email is a service from WGT.

it needs to Stop im fng tired of it already 6 years of bs and people stealing your money I have lost 900 dollars in credits saving or using for equipment i am extremely pizzed off!

Starts off as easy to get you addicted, then you start winning against much higher ranked players, once you reach tour pro or master level and have purchased or watched millions of ads you start loosing on big money games against hacks and alike ?
Also they seem to favour players from s/f/sisco ?
Then when you complain they offer WGT coins which are worthless and can only be used to play big money games .
The sponsorship is another load of bull ! New items do not in anyway improve performance, yet the say they do ! The game is a crock of Sh/73 to say the least, they are robbing the less fortunate in my opinion .
Please address this complaint and get it sorted .
Many thanks Clive

This company tries to sell golf equipment to be used to improve one's performance in the game. The exact opposite happens. The practice side is fine with free equipment. The competitive side, supposedly against real opponents, is fixed so the original player seldom wins. Cartoon characters, no matter what their imaginary skill level, will hit impossible shots every time. Then, the scam is to sell us golf equipment., to improve our results. Beginners are Real Tour level players in this game. Experienced players get bungholed on virtually every shot, sometimes missing their normal shot by forty yards, and always into a hazard! They do this by intentionally speeding up the distance bars that affects accuracy. A perfect shot, based on the ding, which indicates such, should result in a good lie. Not so!
California has already initiated fraud suits against WGT for cheating its customers after enticing them to buy equipment, then reversing the results of their play. This is a crime and they should be forced to close shop or reverse the action their foreign geeks took to screw the real players out of their hard cash. They are criminals!

I have come to the world of golf on Monday 29/05/2017 As a family day out to shoot some balls with my 8 year old son . I payed 16.50 for 200 balls and a left handed club on arriving in to the range . I can now see promo flyers all over the ferciltay stating that 200 balls to non members are 10 pound on Monday to Friday. But o well what is done is done . I then find that out off 45 bays you only have two with left handed grass ferciltay and no tees to be seen anywhere. On trying to locate them I was told sorry I don't no . I think after 16.50 and an 1hr of watching other ppl play I had ruined my day by comming to what I was under the impression was a good day out ...

I have been attempting to login to my account and play WGT tournaments without success. This has gone on now for hours and I am concerned that my consecutive days of play will be in jeopardy through no fault of my own. Obviously I am not alone in making this complain as the Web Site has been impossible to obtain. Please verify that my consecutive days will not be deleted.

on 7/15/16 (today)...

i found myself unable to login to my wgt accnt due to it being disabled for no reason.

i just spent $ 150.00 on the game and have a descent score (62) @ tour pro level.

i posted my kiawah back 9 score yesterday and got lucky and shot a 26 which would equal a 52.

now my account is disabled for no apparent reason other than being a good player...

would like a full refund or a class action law suit to be filed through the Department of Justice...

my wgt accnt name is/ was: xxx98199xxx

thnx,

xxx98199xxx