World Poker Tour (WPT) review: WPT Global

I'm a regular on WPTG, I have millions of hands online, I'm a diamond Commerce Casino player, I have over 60k hands on the 6max tables there on WPTG and a bunch of hands in tournaments too. I hit a straight flush and was owed a $300 jackpot. The moment I hit this hand, my poker client completely froze, this has never happened before in over 60k hands. I have 3 photos including one on my camera phone. The client froze for over 5 minutes and never came back, I had to close it myself and reopen it.

I've dealt with the WPTG support twice now and both times they've been terrible. They refuse to pay me out. I asked first for help with the software so I won't have an issue like this, they refused to help saying "our software is fine, the issue is on your end, we can't help". They're saying it was "an isolated issue" so they're refusing to pay me out my $300. I rate the service I've got from them 3/10 and they get 2 marks for replying quickly. They are terrible and Pokerstars and GG do an infinitely better job.

I think I should be paid out the $300, it doesn't seem worth it to lose me as a client over this. I've attached the photo, I have two more photos including one taken on a camera phone and the support team can clearly see the hand. I also said I wanted to make a complaint and they've refused to give me the name of who I'm talking to or the name of who's refused to pay me out.

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