WorldRemit
Reviews and Complaints

I made a payment to worldremot on the 9/11/18 from Australia to be transferred to Nigeria. A total sum of $6000 was deducted from my account but the transaction was not processed and payment has not been received. Its 3 days now and all endeavors to reach worldremit customer service team here in Australia has been abortive. My transaction number is ETZWR31602045. I hope you will look into this matter as urgent as possible and get it resolved.

Goody bassey

Am writting in reference to a money i sent on 5/11/2018 to a recipient dennis okpanefe ref number [protected] to nigeria which hasnt been received up till now. I called earlier and i was asked to provide bank statement of the recipient account and the confirmation emails from worldremit. All document have been uploaded, i look forward to hear from you. Thanks

My account was disabled after being a customer for over two years and they wouldn't state a valid reason other the fact that out of nowhere my account doesn't meet their approval criteria . I hope this company is shutdown or investigated by the government as they are misleading customers by not disclosing their policy before collecting personal and sensitive data. Time will tell how far this will go on.

Kingdom Radio Gnf 94.9fm
Gothenburg, , Sweden.
Dimvädersgatan 71, 41837
Goteborg, Sweden
Tell : +[protected]
Email: [protected]@gmail.com
Facebook: kingdom radio music awards 2018 & Kingdom Radio 94.9 FM,
ORGANIZATION NUMBER : [protected].
SWISH NO: [protected].
BANKGIRO: 8567-596.
Date : 12-09-2018.
KINGDOM RADIO MUSIC AWARD 2018
1st December 2018
Dear Sir / Ma,
SPONSORSHIP LETTER
We kindly write to solicit for sponsorship /partnership .
Kingdom Music award 2018 is an Award event that provides a platform where we recognize and encourage Various Music Artist ( International and Home based ) from different countries around the Globe as well as those in Sweden.
We have started our first edition last year which was a huge success and this year we are raising up the bar to a higher standard and this is why we are soliciting for Sponsorship. We will be Hosting a lot of International Artist from USA, Europe, Uk, Africa and Scandinavia.
We believe that this will be a good platform/Opportunities for companies like yours to benefit from because of the international exposure it will attract.

Goals/Objectives
There is a large population of Artist Home Based and Mostly International from all over the world and from all over Nordic countries of Europe, many of these Artist have lived their lives in various Nordic countries like Sweden, Norway, Denmark, Iceland, Uk, Usa, Germany, Spain, Berlin, Finland, and have contributed immensely to the progress and development of the countries of their abode in every sphere of life through their Music Career.
There is no gainsaying of the fact that the stress/effort of reaching their Music Career in life especially those that are upcoming Musician/Artist is more prominent among Various upcoming Artist in communities where they are less recognised than those who are so well known and has reached the peak of their music career . It has become necessary to celebrate such achievements /efforts of these Artist from around the world, europe and in Nordic countries, it is worth the while to acknowledge the contributions they have made, and the one they are making and in cultural and social integration, sports and entertainment, indeed in various other spheres of life.

Why is this necessary?
It is a known fact that in many countries of Europe and all around the world today there is a lot of issues, these issues have resulted in the rise of various problems in different sector, eg, political issues, health issues, natural hazards, these are just to mention but a few but we know that Music has power and it speaks all languages, it soothes the soul, brings unity, helps to reduce stress and lots more. So therefore through a project like this, these various Artist are giving the opportunity to build their self confidence, they are given the inspiration to do even more, so that they could further impact more to their various community.

Approach
In practical terms, this project have already started promoting various Artist from all over the world on our radio Station every Saturday and also on all our Social media platform, and this will be done till the day of the Award event proper and even afterwards. These promotion is targeting everyone, both the youth, the middle age and even the old. Most interestingly it targets even other people in other countries, as a result of promoting various artist from all over the world, then it's a sure fact that many outside the country will be reached, already we have a lot of response internationally.
This events will be a days event such as last year, which is about 4-5 hours program. It will start with a classy Red carpet Interview sessions and paparazzis. Afterwards acknowledgement of our sponsors, followed by Guest Artist Music presentations and then the Award presentations.
We strongly believe that our sponsors will benefit greatly from this project / event, because this is a platform to reach more people both in this country and also internationally. It can generate international investors and can promote an increase in sales of a sponsors product, because as the Artist are been promoted they are helping to expand all available network in various capacity.

There are a few more added points to expanciate on your benefits as a sponsor:
Benefits

Prior to the Award ceremony, all invited Artist and other international artist are always interviewed on our radio station Every saturdays by 13:00pm and this station is aired all over the world, so if you become a sponsor kingdom radio will advertise your product/services on every of our radio program, every saturday before and during the day and of the event.
All our sponsors / partners will also enjoy the benefits of extra publicity on our other various social media platforms, like facebook, instagram, twitter etc.
Our other networks in other countries will also help in publicizing our sponsors.
Logos and posters of our sponsors will be on all our advert materials.
Areas where we need Support.
Kindly note that if perhaps any listed points are beyond our sponsors expectations, we are more than glad to accept any thing our sponsors are willing to offer.
Local Cost /logistics - 6, 000kr
Design, Printing, publicity and advert cost of event materials - 5, 000kr
Materials for hall decorations and logistics - 5, 000kr
Token financial support to be given to invited Artist and Awardees - 10, 000kr
Staff workers tuition fees / Security - 8, 000kr
Hotels/Logistics/transportation - 8, 000kr.
Sound Logistics - 6, 000kr
We will also appreciate materials from our sponsors in any capacity and we will be so grateful and honoured if we can have any Representative From the Embassy to attend our Event. It will be a great Victory for our Event.
Conclusion
We strongly believe that our sponsors will benefit a great deal from this Event because, this event is unique, its first of its kind here in Sweden, Gothenburg and in Scandinavia. Coupled with the fact that is Organized by a Radio Station, which serves as a big marketing platform, and as we all know Music reaches deep to everyone. We look forward to a favourable response.
Kindly consider Our application.
Thank you .
Secretary President
Divine B James Christopher Abiks
( Divine Jese)
Signature . .

Kingdom Radio 94.9

Hello worldremit i have a very big problem with my worldremit account i can't make any transaction when ever i try to make a transaction the keep on telling me my payment has been cancil or was decline an even when I try i different card it still those the same thing. So please i need something to be done as soon as possible because I have a lot of transaction to make i can't do any transaction when my account can't send money so you people to fixed it Please

Case Number [protected]

August 29, 2018 I just mistakenly send money to the account of World Remit, So I requested for a refund, and then I called the World Remit Customer Service they said that provide all the document that certifies that I sent that transaction to World Remit Account then I send all of this documents to certify that I send money to World Remit's account and to inform them that I have bank account in Sumitomo Mitsui Bank Corporation or SMBC. I used online banking on SMBC's website while transacting to World Remit, The last message I recieved from World Remit Customer Service is September 4, 2018 they said Kindly allow 3-4 working days for the funds to reflect your SMBC bank account. We expect the funds to reach your account later part of this week until now still there's no update about my refund.

Please I urgently need help.

Hi,
I am residing in Australia. I transferred $48600 through world remit to be receivied in India by my father. I did this transaction on the 28th of August. The compliance team picked this transaction up and asked me to send my most recent payslips which I did and then my bank statements again I complied. Then they asked me where I got the money from which was borrowed from my friend which clearly is stated on my bank statements. After that I haven't heard from the compliance team. I have emailed them the same again and again but no response. Hence I tried cancelling the transaction from the last three days from 10th September. The consultant over phone told me they are waiting on the compliance team to respond. I said I would like to talk to compliance as they are not responding to my emails. Was informed that compliance don't take calls only communicate through emails. I am stuck and my money is with world remit from two weeks now. Please help me here on what forum to escalate this to as world remit does not seem to be hearing me.

I have asked for a refund of a cancelled transaction on my WorldRemit account. They have held my savings (funds that I was trying to send back home) for over a week. I provided them with my bank statement and identification, even proof showing that I saved this money, bit by bit over time. Trying to prove to them that I do not partake in any suspicious activity. I believe they are trying to steal my money or hold it back in their Barclays account, on the basis of account review. I have told them, that if I have anything to hide, I wouldn't have sent them my bank statements etc. I will go on all platforms to state that until I get my funds, since the transaction has been cancelled. I have no trust in this company or their activities. They have not proven to me, by their silence, that customer satisfaction and transparency is their watchword. I can attach photos of the conversation with them for proof, if need be.

I made a transfer to Zimbabwe on the 25th of August via World remit from Netherlands of US$2800. The payment has not been received yet, and I have written to WorldRemit customer service, and also called but up to now they have not acted yet on releasing the payment or returning the money to me. They have not even responded to the several emails I wrote to them. I feel cheated as I have been using their service for over 4 years now and they have been reliable before but now. I would like the company to return the money to me now since they haven't processed my payment. They claim that their service is instant but now after 4 days and still counting with no response, I dont believe any of that

hello,
its been seven days above i cannot withdraw my money i.e 2375 pkr. i checked in allied bank and bank of punjab but they say your transaction is nil. you can also mail me in this regard, My email is [protected]@gmail.com
I hope you will track out my transaction immediately and will get to me as soon as possible. Waiting for you quick response.

I normally use Western Union and wish I had stayed bevause World Remit are pathetic. After having a phone interview with compliance to get account up, I was then emailed and asked to send more info. I did that and called to confirm. They said they received it and would forward to compliance. 24 hours later they still hold my $12, 000 AUD ransom and because it was emergency (why else would I use this as opp See to bank transfer) this company has cost me $35, 000 in lost deal that the funds were meant to be for. The crazy thing is I sent 3 transfers but the 2nd one was the only one to go through yet they state that compliance needs to sign it off. I asked them to cancel the transfer so I could go back to WesternUnion but they said they cannot. I will now be speaking with ACCC and Federal police as I believe they are using my funds whilst stalking me. I will also be seeking legal advice around my loss of $35k. DO NOT USE THEM. STICK WITH WESTERN UNION

I need to informed that if you want to used this services do not do it. Worldremit they allow you to open the account and once you enter all the personal information. They take the money and your account will be disable automaticaly. * here is what they sent me after they stole $208.17 dolars us wr3385948 account disabled * this call center is in the philipiness * do not use this services

They stated a referral credit of 35 aud and when we refereed a new ac and tried to make money transfer from it we just called the call centre to confirm on the cr they said taht the offer is not valid and takes 10 business days for it to b active n all irrelevant details. When i asked to spk to a manager they refused to escalate the call saying that they cannot gv to mgr. They r ready to take a Ombudsman complaint for the company bit nt gv the ph to a team leader there. This is Absolutely ridiculous

I am currently working on MSC ship and use worldremit to send money home(South Africa) i sent money home for collection which was $200. i expected to recieve a varification number and also to be sent to a person im sending money too, but that did not happen till today i have not recieved a email sending the code but i did get a email confirming that the money was sent. i would like the $200 refunded back to my ship money card. you can contact me by email [protected]@gmail.com

kindly regards

I would like to bring my experience with worldremit into your notice, I used to send money to Indonesia, the first 3 transfers were successful. I used to send money to US using Bank transfer (to Bank Of America), but this time i try to use worldremit.

The transfer was initiated on 27th July 2018 for $1400 USD, but until i write this complain (2 weeks after), the recipient still not received the money. All the details provided are correct in the transfer.

Tens of email has been sent to worldremit, I kindly ask worldremit to do investigation, worldremit asked for beneficiary's bank statement to proceed with investigation. I have explain the situation that beneficiary did not agree to share his bank statement as it contain personal information, etc and moreover worldremit is third party from recipient point of view. also he never heard of worldremit name before. bu the customer service still insist for the bank statement. Recipient called his bank and his bank advised not to share anything with anyone because of a lot of method of the scam this days.

as a oneway out, i asked beneficiary to get email from his bank confirming the credit is not received and then i forwarded their response to worldremit.

Then they response they cannot investigate further with recipient's bank.

i used some other services and never had any problem like this before.

I am really disappointed. This is really expensive lesson and cost me $1400 . i hope this also can be a lesson for all of the reader to not use worldremit service to send money . and if worldremit read this, i hope he understand better his customer and can further investigate the issue.

Case number: [protected]
Payer's Reference : [protected]
Transaction Date Time: 27/06/2018 14:22:01

my worldremit account : [protected]@its-berry.com

I send money for my account in brazil, the money never arrived, I contactedmy bank and they said that never received anything. I contacted world remit they said that will cancel the transaction and will put my money back. I ask for one formal document and they never give me. They never inform about anything. Never happened. My money disappear. They dont answer my mails. I will contact the policy.

DO NOT USE THIS SERVICE to send money, ever. Just don't.
I have always used Western Union, but in a bid to save $125, I decided to send $2, 200 through WorlRemit instead. Boy was that a big mistake.

First the trap: they let me register my account, input recipient info as well as my payment info. They then confirmed the transaction AND debited $2, 200 from my bank account through my debit card. They issued me a confirmation receipt and I thought, great, this is no different than WU's great service and I've saved $125 on top of it. I send the transaction details to the recipient and thought I was all done.

The catch: 45 minutes later, I received an ominous email from Worldremit notifying me that they have disabled my account and would not be able to provide me service. Further, they make no mention of refunding my money. I check my bank account and see that my $2, 200 remain in Worldremit's possession.

I attempt to call them but their number made super difficult to find as if they are trying to hide. After a lot of googling, I find a number and call it. They put me on hold for 1 hour. Finally a smug customer service rep answers. After a brief exchange, he reads to me the same exact information that the email carried, that my account was disabled, that they won't provide me service, yada yada yada.

I ask him why? He has no clue. I ask where's my money. You can't disable my account and refuse me your service (your prerogative, knock yourself out), but then keep my funds. That is fraud. It is theft. And Worldremit is guilty as charged.

This crooked behavior has class action lawsuit written all over it. In the meantime, to save yourself and your loved ones precious time and headaches, you should steer very clear of these crooks.

On june 4th, I opened an account with world remit (customer no. Wr3175653)
So that I could transfer some of my savings from my bank account in japan into my australian bank account. As per instructions, I provided my social security number ("my number") uploaded a picture my photo id and a recent utility bill. Also, as per instructions, I started a transaction from my new account on the world remit website (transaction no. [protected]), and transferred ¥100, 000 into world remit's mitsui suitomo bank account.

I noticed after the transfer I had failed to include the ¥1 fee for the transfer, and the next day (june 7th) I sent an enquiry through world remit's website (case no. [protected]). The automated reply I received said that on average, it would take about 24 hours to respond. I noted that the website also indicated that my transaction was "in progress".

Two days later, on june 6th, having not received any response to my online enquiry, or any e-mail concerning my new account, I became somewhat concerned. This concern was briefly alleviated when I received some registered mail containing a hard copy of world remit's contract. The letter attached to the contract stated that on confirmation of my receipt of this contract they would begin to process my transaction, unless there were any other outstanding issues relating to the verification of my identity (for which, according to world remit's website, I would have received an email from the company informing me of such complications). I thought at this point that I would see some progress made in processing my transaction.

Another two days passed (june 8th), and still there had been no reply to my first enquiry, nor was there any change to the status of my transaction. Nor had I received any indication that world remit had received my money. I sent another online enquiry, asking that if world remit was unable to transfer my money, that they cancel the transaction and refund my money (case no. [protected]). The automated reply I received stated that the average reply time was 48 hours on average.

On monday june 11th, I still had not received a reply to either of my online enquiries. It was now one week since I had deposited my funds into world remit's account, and still there had been no change to the status of my transaction. I decided to cancel.

According to the automated replies I received, I could add further information to my online enquires by simply replying to the automated response. I did this, instructing world remit to cancel my transaction and to refund my money. The email was rejected. I tried a second time, and the same thing. The error code - 550 - indicated that the reason my email had been rejected was that my email had been blocked by the administrator.

I ended up sending a new email directly to [protected]@worldremit.com, including my case number from the second online enquiry ([protected]) instructing world remit to cancel my transaction and to refund my money back into my mitsubishi ufj bank account.

Two days later (wednesday, june 13th - nine days after I transferred my money into world remit's bank account), there still had been no reply, nor had there been any change to the status of my transaction. I called world remit's office in tokyo at around 9:30am. I spoke to someone called kim. After verifying my identity, he informed me that my transaction would be cancelled, that I would receive notification within 24 hours, and that the funds would be deposited into my bank account within three to five business days after I had been notified. I also note that on world remit's website they also state that "transactions are usually cancelled within 24 hours of the request."

It is now monday, june 18. It has now been two weeks since I deposited money into world remit's japanese bank account. I have had no notification from world remit. I have received no refund. The status of my transaction is still "in progress".

I send the money twice.. Im done fill up done with my card even otp from my bank account.. I confirm to send but after i send the money instead of taking a code its appear that my bank account wont allow.. How come it wont allow if my bank account send me the otp ... Ang when i check my account its been deducted of 20, 000 pesos or 500sgd plus... I choose this remittance to send coz i thought its safe.. But then its worst... We work hard just to earn and save those money not to loss for nothing...