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WorldStrides
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2.0 27 Complaints
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WorldStrides Complaints 27

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7:49 pm EDT
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WorldStrides Poor Communication, Unsafe Situations

13 year old daughter went with school group on educational tour of Washington DC area...
Poor communication between tour guides and students - they often did not know what they were doing next and sometimes did not know what they were supposed to do once they got there. Majority of time spent on busses. Zero communication with parents which WorldStrides claims to be entirely teachers responsibility. Even during multiple flight delays and changes, including an unexpected 24 hour layover during which students/teachers did not have access to their luggage (phone chargers) so they were unable to contact parents! No communication from anyone related to these changes or what was happening. No overnight hall chaperone in hotel (despite claims they always have this) during unexpected layover creating a potentially unsafe situation! Parents frantically and repeatedly having to call airlines in attempt to find out info. All could have been avoided with direct flights and/or reasonable communication! No transportation between airport and school with multiple flight changes means parents don't know when to start driving to airport.
Would never consider this company again!

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Scienceteacher
US
Apr 27, 2016 3:27 pm EDT

As a teacher who has traveled with Worldstrides, I would say that it IS the responsibility of the teacher on the trip to communicate if there are flight delays. I would never expect the company to be updating parents about things like that.

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4:23 pm EDT
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The customer service at World Strides is legendary in it's horrific execution. From the outset, this organization has been nothing but difficult. The problem is that the school selects the organization so World Strides has no impetus to help the parents. Consequently, the people paying the money are NOT the customers, and they are treated like pond ###. I...

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11:38 pm EDT
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WorldStrides service

The financial end of this deal sucks...as the only parent paying for the trip i had to extend the payment plan.no problem there but after paying over 2 thirds of the cost of the trip i got a message saying if i didnt make my next payment immediatly, i was a day late, Worldstrides was going to cancel my daughters trip. I don't think these people understand that not all of us parents can pay what i think is a huge amount of cash in one lump sum.I could almost see it if i only had a few hundred into it but i have a thousand into it and honestly i think it is way more than the 3 day trip is worth.

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Wayne@WorldStrides
Charlottesville, US
May 04, 2011 5:56 pm EDT

Sorry to hear of the difficulties you’re experiencing. WorldStrides makes resources like the Extended Payment Plan available to families to assist in funding their travel programs. Please try and reach out to one of our Customer Service representatives for assistance once you discover that your payment will be overdue. The team members are prepared to work with you to facilitate your payment, but more importantly, to help ensure that your daughter is able to travel and benefits from the experience. --- Wayne@WorldStrides

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6:03 pm EST
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WorldStrides Wonderful Travel Company

I was thrilled when I came across this opportunity to voice my appreciation for the WorldStrides student travel company. I am a very busy teacher in Snohomish, Wa and thought that there was no way I could find the time to offer my students such an experience. Like all who have toured before, I too realized how impact-full travel is, but thought I was way too busy to make this opportunity a reality for my students. Well, after some careful encouraging from the kind folks at WorldStrides, I took my first trip and it was life-changing! As a teacher and father of two kids under the age of 4, I can assure you that I am a very careful planner and demand the same from a company promising to show us our nation's capital, while providing comfort and safety. In short, they did everything they promised and more! I am so impressed with this company that I have taken the time to send personal emails to all of my teaching companions encouraging them to do the same! Thanks WorldStrides! It is no wonder that you are the leader in student travel!

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9:29 pm EDT
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WorldStrides Exceptional Service

Kudos to WorldStrides for comprehensive service to our parents, students and myself as we prepare again for an amazing student educational trip to Williamsburg, Washington, D.C., and New York City. In this era of cutbacks it's reassuring to see that quality and customer service come first. As a teacher, entrusted by parents with their sons and daughters I couldn't have it any other way. With the challenges of our economy making it tougher for families to provide their youngsters with these incredible experiences, the support and service this company provides has been truly amazing. Their concern for our safety and satisfaction has been most impressive. You have earned my loyalty!

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Informed traveler
stateline, US
Apr 14, 2010 7:40 pm EDT

Do you receive commissions, stipends or perks from them? Be careful if you choose to answer... like they say, "once it's on the internet, it's forever".

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1:05 pm EST
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My children have a planned school trip with this organization. We will be going from San Diego to Sacramento on a Saturday. For one day, the cost is $399 per child. Since there are 3 of us going and I have family in Sacramento, I asked to know the airline so that I could change my trip home to a later date. They stated that no changes were possible and if I...

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11:35 am EDT
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WorldStrides is quite possibly the WORST company you could travel with. The trips are waaaay to expensive --- $2000+ for kids to see D.C.? Come on! Almost all the sites there are free! They're charging for "excellent service, " but if you've ever tried to call their Customer Service, you know that doesn't exist. The meals and hotels are mediocre; you're...

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About WorldStrides

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WorldStrides specializes in educational travel and experiential learning programs for students. They offer a range of trips, from domestic educational tours to international study abroad experiences, aiming to enhance classroom learning through travel.
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Overview of WorldStrides complaint handling

WorldStrides reviews first appeared on Complaints Board on Apr 21, 2009. The latest review Trip was a nightmare to setup was posted on Jun 15, 2024. The latest complaint MIsleading/flat out lying was resolved on Mar 19, 2014. WorldStrides has an average consumer rating of 2 stars from 27 reviews. WorldStrides has resolved 7 complaints.
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  1. WorldStrides Contacts

  2. WorldStrides phone numbers
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    United Kingdom
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    More phone numbers
  3. WorldStrides emails
  4. WorldStrides address
    218 W Water Street № 400, Charlottesville, Virginia, 22902, United States
  5. WorldStrides social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 31, 2024

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